This franchise needs to retrained in how to cook chicken. The last 3 times I've ordered at this place the tenders were overcooked to the point of almost non editable and today I ordered a chicken sandwich which was burnt unfortunately I didn't have the time to return the meal. This not a difficult task to master to cook chicken. Management needs to get this situation under control. Based on past experiences I wouldn't eat at this location. read more

This Wendy's has been around for over 10+ years, I never had any major issues with them. But they always seem to be understaffed, which leads to very long wait times. If you come during rush hour then you'll wait 30-45 mins easy. That includes the drive thru. But it's a pretty average Wendys. read more

Wendy's - Fast Food Near Me - Baldwin, New York

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This Wendy's really deserves zero stars. The management is incapable of dealing with customers and understanding when it is important to open a second register. Instead he just walked around ranting and raving in front of many employees and customers claiming that an employee "just walked out" and he doesnt "know where he is" and he isnt sure what else he is supposed to do. Still not sure why he could not open a second register when both the drive thru and inside lines were quickly getting longer. The manager was rude, defensive, and should not be in a management position. read more

It is pretty tough to get to this Wendy's and the drive-thru is really tight, but the area sounding the restaurant is clean and well kept. The drive-thru menu is well lit and easy to see, and the voice box actual works and without any freaky voice changer effects. The wait time wasn't that long, and the line seemed to be running smoothly. The crew was very friendly and professional. They were helpful and patient while I haphazardly picked what I wanted to consume that evening. Asking questions to make sure they got my order correct. The food was passable. The burger was a little dry but can't really complain. The toppings helped with that. The nuggets were hot, fresh, moist, and crispy. My fries were probably reaching the end of their timer because they were soggy and oily. The Dr.Pepper was on point! But soda is always better out of the fountain. All in all. If you make it to this Wendy's tread lightly, and get the chicken! read more

Absolutely miserable woman attempted to take our drive-thru order. After misunderstanding us multiple times and rushing us to finish ordering, we decided to cancel our order and just go somewhere else. Then when we got to the window to apologize for changing our minds, the same woman gave us a huge attitude. She had no name tag and no gloves on. Can't review the food because we didn't get anything. And drive-thru was very tight and sketchy as hell. We couldn't get out of there quick enough! read more

When i first came, it was normal, manners, no rush, and no rude lady for me and my dad and my cute little sister. And they always get our orders right! read more

Service is always pleasant and my order is always correct. Menu is far better than McDonald's The food is tasty read more

A convenient and well situated location which explains why it is always busy. Unlike many of the reviews, we have found the staff to be courteous. We have only gotten one wrong order and it was quickly remedied by the staff, without issue. My recommendations, send your managers to locales that run a tight ship. This location gets a lot of business. There has to be a way to process the orders in a more expedient fashion. Second, make fries more often PLEASE & Thank you. We rarely get an order of fresh fries and we have been coming here for years. read more

this wendys is the worst do not come here well u can but by the time you do it will be shut down because i'm going to take a car and crash it in there and shut it down for good. count your days wendys. they don't even give the correct sh** read more

Wendy's - bullsh*t place they never give correct food. i will crash a stolen car into this place and shit it down myself. - Fast Food Near Me - Baldwin, New York

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How the hell you work in fast food and not add the freakin food into the damn bags?! Literally ALWAYS HAPPENS delivery, or pick up

Absolute worste Wendy's I've been to. They constantly give the wrong order past 3 times in a row I went. Ridiculous. Workers are incompetent

Honestly, its a fast food joint. But the ladies there are nice. I got my first baconator breakfast here and the cashier was nothing but friendly and asked me if I wanted about everything that waa included in the breakfast full meal, which was sweet of her. Its wendys so regardless itll be one of the top fresher fast food meals youll get. The food was good, fresh. read more

Rushed us through the drive thru. I know it's fast food but kept cutting me off when talking. Wish better service

I got my food after waiting a bit of time. They are more focused on the online and drive through than the actual customers standing in front of them. This wasn't the first time I have been here and this has happened. Also the garbage was leaking fluid all over the floor. A few people including myself told the people that work here. They said thanks but I was there for 20 mins eating and nothing was done at all. One employee even came around to clean the tables saw the mess on the ground, walked around it and never came back to clean it up. Overall I wouldn't come back to this place. If this is how they keep clean the dining room. I really am scared to see what the back of this place where they make the food. read more

Yes, they have the fancy new soda machine, but the service and quality of food is never consistent. The food tends to be on the cold and bland side at this location. The service also tends to be on the slow side, depending on the time of day you go. I guess no one should expect too much from a fast food joint! read more

This location must be for mobile orders and drive thru only. They will not serve you on the regular line and will completely ignore you not even tell you to not bother waiting. read more

They NEVER GET THE ORDER RIGHT!!! I just went there it's 10:20 in the morning & not busy I order 2 sausage, egg & cheese croissants . I pick it up at the drive thru get home it's chicken biscuits !!! This place NEVER GETS IT RIGHT. To me they are OFFICIALLY CLOSED !! One star to post the review !! read more

Service was terrible one person on register. No Air Conditioning, tables dirty. Staff seemed confused.

Ever since Dave died their burgers taste like rubber hockey pucks soaked in used engine oil barrels left out in the sun too long mushed between moldy factory buns read more

This Wendy's is terrible! Do not go if your on lunch break you will wait 20 mins to get your food just for the order to be wrong

Horrible food . I've never actually been so annoyed that I write a review .. there wasn't a grain a salt on the fries .. the nuggets tasted like they sat outside all day . Drink wasn't even cold . Do the world a favor and shut this location down read more

Gotta say, the "4 for $4" is a cant miss deal. 3-5 choices of "burger" item, fries, drink, and nuggets is a nice amount of food for the price! Throw in a chili, which is surprisingly meaty, and you can't go wrong! Good bargain and a decent value as fast food goes! read more

Just visited Baldwin, NY location and the lemonade tastes like acetone. I'm worried that I've been poisoned

Absolute incompetence at its finest. I can't imagine what the qualifications are for working here. I have ordered at this location three times in the past week, and all of my orders were wrong. I guess I can place blame myself for trusting that the orders would be properly prepared, and leaving without checking. Well, I'm not going to check my orders at this restaurant in the future because I will no longer give them my business. I hope they are happy with their profits. Judging by the reviews, Wendy's doesn't care....... read more

I've frequented this Wendy's since I was a kid. I'm not sure what happened the past couple of years, but something went awry (new management perhaps?), and the establishment went downhill. There are a lot of negative things about this particular Wendy's: - The drive thru staff messes up nearly every order. Only on super rare occasions do you get an order correctly. - About 90% of the time in the drive thru, you'll get someone who barely speaks English and has no proper sentence structure (this person speaks very choppy English and doesn't understand what you say, and you don't know what the person is saying to you). A person working the drive thru should be able to communicate with customers using a language that the majority of the customers speak (like English). Having someone bilingual working at the drive thru would be a great idea. - A lot of the time, the drive thru people don't put your order on the screen after you order. The only way you can find out how much you need to pay is by going up to the window.--which then makes the line longer because you have to figure out how much to give them. It's a little bit counter-productive for a fast food service place to thrive on being "fast," but slow up the drive thru queue. - They also don't give receipts. For whatever reason, the machine that prints receipts is always broken. The person working at the drive thru told my boyfriend and I it would take ten minutes for them to fix and print the receipt. Twenty minutes later, we received nothing. My boyfriend was brave enough to get out of the car and demand we get a receipt. We finally got it. - This has gotten a bit better over time, but sometimes a certain Frosty flavor is broken. Their machines seem to break down a lot. - They don't have or serve Ginger Ale (despite the fact it's listed in the drinks section online and on their cups). It's a huge bummer for me because if I could get it and add cherry flavor, I could make my own Shirley Temple. I have to settle with Sprite and cherry, but it's just not the same. Otherwise, no complaints on the food itself. It's not too shabby. A fun tip: You can save a ton of money if you order a Jr. Cheeseburger Deluxe on the Value Menu. It comes out to $1.60 plus tax. It's basically a mini burger of awesome. Edit 9/4/14 - This place still sucks. read more

Transaction inthe drive thru could not have been smoother- I said what I wanted, they gave it to me. Total time in the drive thru was around 10 minutes at lunch- a travesty in the world of fast food service, IMO, but seemingly becoming the norm. The country is falling apart. read more

Really slow service. Drive thru took almost 15 minutes for a small order. Btw, this drive thru has to be the most narrow one I've ever been in. Fries were soggy and under cooked. But then again, what do you expect from a fast food spot like this. read more

I understand now why this location only has 2 stars ... I mean it's Wendy's everyone loves Wendy's but this location happens to have the most rude and obnoxious employees you will ever meet , I was coming here to pick up an online order that has been already paid for and prepared but the lobby was closed and the drive thru line was so long , so I called them and asked if they could possibly bring it to the door for me since I'm not ordering and it would save me so much time , the person who answered the phone actually laughed when I asked her ( how disgusting ) ... every other fast food restaurant never had an issue with that and always say yes ... deff will never be ordering or coming here again !! read more

This Wendy's in near my house, so I always end up here when I'm looking for a quick bite to eat. My issue is not with the food, but with the slow service. Doesn't seem to matter whether I use the drive thru or walk in, service is always S-L-O-W. What I can't seem to understand is that they have plenty of people behind the register, but the people who work here all seem to be running around aimlessly. Such a disappointment since this Wendy's is located on a busy street in Baldwin. My only recommendation for anyone thinking of going to this Wendy's is to be very patient. Also be careful when driving to the drive thru window, as it is very narrow back there. read more

Bad service!!! Just left the drive thru and of course, they were rushing me to order, saying, What else, what else!" Then I pull up to the window, and there were approx five "working" teenagers arguing about the classes they are taking and using expletives and calling each other dumb! Never mind the fact that I was sitting there waiting on my food! No one even addressed me! Another teenager, who I guess was responsible for the drinks, pulled out his cell phone! When my food was finally ready, after at least 5 minutes, although it felt like 20 minutes, the cashier said, "here you go." I asked her if everything was in the bag, and of course, she said yes. I quickly double checked and left. Of course, by the time I made it home, I realized they forgot to give me my "paid for" frosty! Perhaps if they weren't so busy arguing, and texting on the cell phone, they would've remembered! read more

I know others have had a bad experience but ive done only the drive thru and the workers are always kind and respectful. The food is also on par. Havent had a bad experience with this location. read more

This location blatantly disregards you request . Always give BBQ sauce even when we ask for honey mustard . I don't eat bacon and everytime i ask no bacon there's plenty of bacon. read more

I recently went to Wendy's to pick up some food for lunch. I was surprised to find that service was exceptional and the food quality was rather good.I did not even have a problem using my discount coupons. This was a very good experience and I look forward to returning in the near future. read more

everytime I go to this location my order is screwed up!! I ordered a classic chicken sandwich meal with cheese with a large fry and drink and as soon as I leave I check my bag and notice I have the equivalent of a small fry in my large fry carton,, I go inside and have them fix it I get 0 apologies for the mistake, I make it home and notice my sandwich has NO cheese on it and there is less than a half piece of lettuce on it, I try this location because it's close but there's nothing but teenagers that work there, I've went 3 times on the last 2 months and my orders messed up everytime even after they repeat my order back to me correctly smh,, read more

You think a taco salad is an easy order...after a long day at work and an hour at the gym I go to this location only to get home and see half the order is missing and no receipt was given. I called to let them know and they hung up on me twice. If I had a better option for a salad this late I would never have gone here. A refund is in order but now I can't even prove my purchase because no one is answering the phone and I didn't get a receipt. The absolute worst customer service I've ever experienced. read more

I have been going to this Wendy's since it opened. Weekday service is excellent because the crew is regular and have been working that shift for quite some time. Now the downside is that the weekend crew is absolutely terrible and they are different from the weekday crew. The weekend crew is also much younger and they appear more high school and young college aged. Weekend service (drive-in & walk-in) is slow and many times they give me the wrong order, so I always double check before I leave. The positive note is that the store management is very responsive and have addressed my complaints over the years. There is however still some work to be done. With that in mind it is fast food after all and these jobs are thankless and low paid, so I tend to cut them some slack. read more

For a Wendy's located on a busy street like this one it's a shame that there drive thru looks like it's Taylor made for motorcyclists. Seriously if your not confidant in your driving skills I strongly suggest you park your car in the mass parking lot and walk inside. The drive thru is so tight you'd have an easier time trying to stick your dick through a cheerio. Anyone who can make it through the whole drive thru experience without scratching your car deserves a gold medal. Second star is for decent quality food. read more

Worst Wendy's ever. The store is dirty and can't get your order out quickly. I have stopped going there, but today decided to give it another chance because of the ads for the new iced coffee. I drove up to the drive in around 9:10 am but no response. Drove around to the window, no one there. parked and walked up to the door. This store doesn't even open until 10 am! What kind of fast food restaurant doesn't open until 10 am? The least they could have done was to have a sign on the drive in noting that they were CLOSED. That's it for me with this Wendys.... read more

The drive through is ridiculously tight. And kinda confusing. I thought i was going to a dead end i barely fit the work van through it. The food is typical Wendy's greasy slop. Now for the staff. The cashier named Josue pretty much rushed me through the order didn't tell me the price. I pull up to window get food and ask for a sweet and sour sauce she pretty much told me to F off with her face and eyes. Seems like any Wendys i go too the staff is rude and unfriendly. Screw wendys im done. NEVER AGAIN !!!! read more

I love Wendy's and that being said this Wendy's kinda sucks. I've gone there 2 or 3 times. Everytime I've gone there the service is really slow and the food is on the cold side. It is not the cleanest Wendy's I've gone to either. read more