Usually when I go on break they is a little slow in drive thru but this past Friday I went and the manager that was taking orders in drive thru greet you and soon as you pull up to the screen and then he asked if I need anything to drink cause it was hot and I made a combo with a 6pc nuggets which i didnt know you can do. He went above and beyond and it was 4 cars in front on me and I was out the line within 3 mins that is fast service and I love that. I think the manager name is Terrance. He was excellent with his service and had a smile on his face in this 100 degrees weather. I be back man for my 6pc combo thank you for telling me about that...... promoted that dude. Steve hay read more

I don't think I've ever been treated worse at a restaurant in my life. I can't give a review on the food because I left before I could finish my order based on the service. I went to order two 4-piece nuggets. I guess the gentleman (or not so gentle) couldn't hear me so he started YELLING into the mic in an incredibly rude tone. I thought maybe I was overreacting, so I kept ordering. I got tot he part where I was going to say which sauce I wanted, but he interrupted be by asking "WHICH. SAUCE." Speaking to me like in a condescending tone before I could even finish. I was so shocked that I just drove off. I can't believe that any manager would allow their staff to speak to customers like this. I'll never come back here. read more

Great service by an absolutely friendly staff. The food is fresh and served hot( loved my chicken wrap!, but my favorite was the milk shake! The sitting area here has a nice tv and great chairs. Great choice read more

The first time I came here, I gave them grace for their attitude and rudeness. I gave this a location a second try tonight, they again gave us such poor service. They got 2 stars for getting the order right (for now as I quickly checked the bag before leaving). I don't recommend this location. read more

Best plain double stack cheeseburger of my life so I got three. And I've been around the block. Wendy is a big part of my life and upholding her reputation with the best of the best us more than honorable. read more

Service is super slow, a bunch of middle aged men that pretty much have no idea what they're doing. The first time around they gave us the wrong order, then they gave us our order the second time, only to find out that our order was incomplete. We spent about 20 minutes in a drive-thru. There were only us and one other car in line. They looked more annoyed than anything whenever we said something that was wrong with the order. read more

If I could rate them a 0 I would. Incredibly rude. Sat for 5 minutes waiting for them to finish a conversation. Asked if they were ready for my order, they stated "NO" another three minutes and then when ordering a third meal said "she still ordering" with an aggravated tone. read more

If I could give zero stars, I would. We got in late two nights in a row and Wendy's was the only place open. Same African American male working the window with THE ABSOLUTE WORST customer service both nights. Could barely hear him through the speaker, was extremely RUDE, and rushed us to place our order. Rude once we got to the window... rude when we left. Missing food... placed a large order in one bag... no bacon... frosty machine down. The complaint is endless. Do better Wendy's. read more

Horrible customer service! Went through the Drive Thru and ordered nuggets and French fries with NO SALT. I get my bag and my boyfriend and I park to check our bags. My nuggets were hard and old. I could tell the warmth came from a heat lamp and not from being fresh out of the fryer because they were dry as hell. My fries were filled with salt. I drove back around and asked the girl at the Drive Thru if they could remake my food and she gave us attitude and said "I guess but y'all have had the bag for a while". Mind you we never left the parking lot! I told her to keep the food and give us a refund. She then goes and lies to her manager as if we wanted to keep the food and get a refund instead of being honest and telling him she lacks basic customer service skills and was too lazy to remake a large fry and 8 nuggets. The manager definitely needs to do a better job when selecting employees because hiring people to work at a fast food establishment with no customer service skills or work ethic is not it. read more

1. Hamburger was supposed to have pickles only but it had onions. 2. "Ketchup is in the bag", but it wasn't. Not one pack. 3. Diet Coke was Coke. read more

I would give them 4 if they would've gotten my order right. I ordered no pickles no onions. And it came with them. It's a simple read the order and get it right it's not rocket science. Also there weren't any costumers inside or at the drive through so it wasn't like they were in a rush that's what's crazy. It's just a sense of real laziness based on the other reviews they're just lazy workers. The only reason I give them a 3 because the meat was really fresh juicy and really good. Like amazingly fresh and good. So yea. read more

Pulled in 1.5 hours before closing time 5/9. 2 employees watched us pull in. No answer on the order comms. Either they're on group break or taking advantage of your business. read more

THEY ARE RUDE!!!! I walked in they didn't say nothing or anything I went to the drive through and they took forever to even say something at the window.... The service is horrible I never leave reviews but I am today. WHOEVER THE MANGER IS PLEASE FELL YOUR STAFF TO DO ALOT BETTER! read more

I got my baconator from these Wendy's and opened up to see my burger was thrown in the wrapping and i weMr back through the line to ask if I cound get a new one and the lady was super nice but the guy making my burger comes to the window to ask me what was wrong with it, so I explained that the meat was half way of the bread and there was a piece of bacon on top of bread and then turns around to comment on the burger while closing the window the second cook looks at me and hands gestures at me that it was my fault read more

Waiting in the drive thru line for going on 18 minutes. Suspect it'll be 15 more minutes before I get my food. Get better employees. Please. Good grief. read more

Wendy's as a whole cannot keep up with other like fast food companies. Short staffed or not! We visited this location...not one employee in sight on a Saturday night at 7:30p. We waited at the drive thru speaker to order for a while with no answer, before pulling up to the window where we waited again, not a person in sight. We thought maybe the ordering speaker wasn't working? Cars in-front and behind were leaving. When we left, 2 employees outside smoking. read more

Wendy's - a view of the inside of a car - Fast Food Near Me - Ashland, Virginia

So I order a Southwest avocado salad with grilled chicken. I get to the window and sit there for 10 minutes when the "employee " says, "so it's like this, we don't have any grilled chicken, we can give you home style or spicy ". At this point I'm pissed for sitting there for 10 minutes without them even telling me that they were out of grilled chicken!! First off, how in the hell could they be out of chicken!? Was there a huge rush before I got there at 11am!? Long story short, I will never again go to this location. Poor management obviously, piss poor employees. I could've gotten better food and far better customer service at WaWa!! read more

Six PM Sunday June 24th. Staffed well, but still really slow. One soda fountain was completely out of soda. The second freestyle only had about half the choices available. Beverage station pretty empty of supplies. The restaurant ran completely out of napkins while we are there. I just don't get it. The place was well staffed with adults, yet nobody seemed to be responsible, or care. They all moved at a pace that could be measured by a calendar. A lady who appeared to be a manager occupied herself with cleaning the far corner of the dining room I'm guessing she wanted to hide from the issues with waning supplies and the condition of the beverage station. read more

One star? More like, I'd rather be hit by a car than go into this Wendy's. It smells worse than the new Star Wars trilogy. It's service, wack, it's menu, wack. It's fries? No salt. It's burgers? Lumpy. #buildbackbetter. More like put Wendy's in the shredder. read more

Worst Wendy's I have ever been to. Drive to a different one. They forgot to give tow people their cards back and both orders were wrong.

I got there at 10am and they weren't open yet. Spoke with an employee and asked them what they opened. He said "sometime within the next 30 minutes." WTF? read more

This location is always very slow they have a bunch of teenagers working the restaurant and they have no idea what they are doing I went through the drive-thru that was taking too long then I went on the inside and I was the only customer and had time to look and see what was going on and they look so confused cooking the food there needs to be a responsible adult at this location read more

Maybe not so great a change. Monday lunch & there are no forks. They ran out of forks at a restaurant that serves salads.

Somehow, the address listed isn't for a Wendy's. Maybe it closed but I followed my GPS and the address listed took me to an Outdoor World/Bass Pro Shops. Great store, but I was expecting Wendy's read more

Wendy's - Not Wendy's... - Fast Food Near Me - Ashland, Virginia

NO NO NO NO!!! This place could be a gold mine, being right off of 95 and with so much building going on in the area, BUT they need to do some training FAST. First, I waited 5 minutes at the drive thru. The young woman taking the order was rude, disrespectful, and overall botched the transaction. Pulling up to the window, I could not see any reason for the delay. Five people (without masks) were standing around in the window area chatting. Again, I was not greeted beyond a demand for payment. And then I was "treated" to the sight of a food runner with his jeans belted around his thighs as he shuffled out to the car ahead of me with their order. 7 minute wait for a baked potato that ended up being partially rotten. Sigh. It was not worth it to go back. Avoid at all costs. read more

Got there and the food wasn't ready yet. I'd say that's a negative. But the service was friendly (manager/supervisor) and I got a free drink out of the wait (which wasn't very long). Restaurant was also clean and relatively new. read more

Actually the best burger from a fast food joint I've ever had. The toppings were super fresh, and fries were awesome too. Glad I work nearby! read more

Quick dinner stop thru the drive thru with a family of 6 (ages 42,37,17,10,6,3). Staff was friendly and polite, and quick on their feet to problem solve an order issue. Parking lot was clean, well lit, and felt safe. It's fast food, but we had no complaints. Will stop by again when traveling thru the area. read more

Stopped here to grab a quick bite. The line was long, so we expected a wait. However, while we were waiting, I noticed how dirty it was and we left. The trash bins were all overflowing. Every empty table was dirty. There was trash all over the floor. All of the napkin dispensers were empty. If the front of the restaurant was that dirty, I imagine the kitchen area is no better. read more

This is the worst Wendy's! The bathrooms are dirty... the ketchup container is empty. The line is really slow. Where is the manager?????

Restaurant is always kind of dirty they always seem to somehow messed up the order and the food is served cold and when you complain it takes for ever to get reimbursed with new food then they offer you a frosty Will not be attending this Wendy's anymore read more