This Wendy's is truly the worst fast food in town, if you can even call it that. Nothing about is fast. I keep going back, because I like the spicy nuggets and they have excellent in-app deals, but I am consistently disappointed each and every time. Literally -- e v e r y time. I have been around 5 times in the past month or 2, and every single time they have failed to complete my order in a timely fashion. I mobile order before leaving my house, and when I arrive 5-10 minutes later, they act absolutely flabbergasted that I am expecting food. They very clearly do not begin my food until after I arrive AND specifically ask for it, and even then they take forever. One time, I came several minutes after mobile ordering (plenty of time for them to heat up food for 1 person), and was then asked to park, despite there being no one behind me in the drive through. I waited for THIRTY MINUTES for nuggets and fries. I've also ordered through the drive through and similarly had to wait, so don't assume that this is some issue with the app alone. It's obviously just the staff at this location. And if you were thinking of giving them benefit of the doubt, let me be clear-- this Wendy's has been absolutely empty every time I go. They are not busy, they are not behind, they are not "trying their best." No one apologizes for the wait, no one speaks to me at all other than to say "pull forward" and "park over there." I do not come to fast food restaurants to be wooed, I do not care for small talk or need them to be overly enthusiastic. And yet, I am still blown away by how egregiously apathetic the employees I interact with are. If I were hiring for a job near here, I would specifically reject anyone who had Wendy's on their resume, just to be safe in case any of these kids were job hunting. That is how bad it is. They also regularly serve me cold/congealed food, and one time waited until after I paid for a $4 strawberry lemonade to tell me that they 1) didn't have any and 2) couldn't refund me. This location is clearly only afloat due to the convenient location off the highway and the general brand-trust people put in Wendy's. But unless they get new management and completely clean house, they don't stand a chance in the long run. read more

A great stop as it's located just off the Interstate for quick and easy lunch. I parked up because my Sprinter van won't fit through the drivethru. After ordering on the Wendy's app, I waited a couple of minutes and then went inside. The restaurant was clean with no trash on the floor and all the tables were clean. I did need to wait another couple more minutes but this gave me time to grab extra napkins. Back in the van and on the way, I started lunch. The fries were hot but underdone and over salted. The nuggets had cooled a little but were still warm and yes, spicy. The Junior Cheeseburger Deluxe was assembled properly with all the right ingredients and the cheese melted. Overall, just OK. I've had better Wendy's experiences lately. And I've had much, much worse. I'll continue to hit up Wendy's along the way with a low expectation. [Review 2529 of 2024 - 3982 in North Carolina - 23541 overall] read more

This was found inside of my burger. To preface, I sent my boyfriend here to get me a double stack with lettuce in replace of a bun, tomato, and bacon. He got home and there was no lettuce and no bacon so I sent him back. (I asked him before he left to check the food & he didn't) so when he went back he told the girl we didn't get any lettuce or bacon and when he pulled around they gave the sandwich to him, with no bacon on it again so he asked for bacon on it, the girl told him she was just going to put it in a container on the side (which was fine) so he gets back and I check the sandwich because he told me the girl was being rude to him and there is a hair in the sandwhich underneath the tomato (hidden) I'll never go back to this place and will be calling in the morning read more

Never go to Wendy's, everytime I've been for the past two years has been a complete s hot show, im currently waiting 50 minutes on two sandwiches. I'm sure their gonna be cold and terrible when I get them anyways, just never go, it's never worth it read more

Ordered 2 biggie bags with double stacks NO Cheese. Got food and both had cheese. Pulled back around and she told them to remake them and i heard someone snap they gonna have to wait. So we pulled up and we got food she said they put us an extra burger in. We checked no cheese so go home. When we went to eat we had singles not the double stacks we paid for. Fries and nuggets where also cold from pulling up to wait on hamburgers read more

The worst customer service I've seen at a Wendy's . Friday 1:00 , a paper sign greets me at the drive thru ' headset issue, pull up or come in. The 3 people at the window talked amongst themselves and walked away The next person said they can't take orders, it was shift change and walked away After a couple minutes I left. Not enough time to go elsewhere , no lunch Never again Wendy's! read more

Worst fast food experience in a long time. There seemed to be two workers. One taking orders and one bagging food. Neither were polite and charming. We waited almost five minutes to order, then we waited closer to ten minutes to get our food. They didn't have coffee, so we waited longer to get refund. Do not go there. read more

My husband and I were traveling last night and stopped on exit 111 in Archdale for dinner. Wendys was the first sign we saw at the stop light, thankfully! The associate that took our order was very friendly, kind and helpful. The food order was ready quick and it was fresh and piping hot! Delicious saucy nuggs!!! We looked around the restaurant and noticed how neat and clean it was! We complimented the manager, Valerie, on a job well done and complimented her team for such great customer service! Hats off to Valerie at Store # 613!! read more

Great service and super safe! I stopped here for an iced tea as it's just off the interstate. I felt like they are doing everything possible to keep us safe. Dining room is open, all employees wear a mask and are behind plexiglass. My frosty was wonderful and the tea was okay. Restrooms were clean and well stocked. Overall clean and fairly new feeling restaurant. read more

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Zero rating. Horrible service. One person walked out and quit. 35 minutes waiting. No one in restaurant.

I got to the drive thru at 3pm. They told me it was change of shift. Waited for 6 min to place order. I was the only person in drive thru at the time. After paying they asked me to pull up to the door and they will bring the food to me. It's been 20 min since placing order and still no food. Everyone behind me is waiting which there is 6 cars. read more

Unprofessional and rude the girl who take the order and the food take forever to be done

I ordered a double cheeseburger combo. Let me just say that I have NEVER had a chain fast food burger taste like this. The bread was toasted and warm while the produce on the burger was crisp and cold. Hot, juicy patties with cheese. I can't believe I'm saying this but I haven't tasted a burger this good at some upscale restaurants. Solid pleasant service but the 4th star is for the tasty fresh burger. read more

Wendy's - a hamburger with lettuce and tomato - Fast Food Near Me - Archdale, North Carolina

The food is standard Wendy's food, but the people that work here, especially the daytime manager, they're exceptional. Went above and beyond in helping us with getting back in the freeway, and my son hurt himself and they helped us handle his situation. Absolutely recommend this location!! read more

I'm not usually hard to get along with nor am I a heavy complainer, but I must say that I've never experienced such rude behavior in my life. My fiancé ordered a double baconator meal and I ordered a 10 piece regular nugget meal. Simple right? We sit down to eat and I open my bag of food and thought to myself that my nuggets looked awful dark to be regular. So, I took a tiny bite off a corner of one of my nuggets and was hit with immediate heat. Okay, no problem... I understand that mistakes happen. I told my fiancé I'd be right back because there must have been a small mix up with our order. He nodded and continued eating while I went back up front. Nobody made eye contact with me, they just continued completing drive-thru orders like I wasn't even there. Finally I attempted to stop someone and she jerked around like I had insulted her. In a soft tone I explained to her that there must have been a slight misunderstanding with my order because I had ordered a regular 10 piece meal but received a spicy 10 piece meal. She just shrugged her shoulders and nonchalantly said, "yeah we are out of regular nuggets, we've been out for several days now." Well, this happened to be the same lady that took our order. So I replied, "we don't eat up this way very often and were not aware of the shortage; why didn't you just mention this to us when I ordered them so that maybe I could have ordered something else?" She pretty much ignored my response and walked off and left me standing there holding the food. Finally another person walked by and I explained the situation to her and she just said, "oh, so you want a double stack or something?" I told her that there would be a large price difference and that's not what I had paid for so I asked her if I could maybe get my money back and I'd settle for just eating my fries if they were still warm. That's when the manager finally came over and asked the employee if there was an issue. She told the manager that I wanted my money back. After a brief pause, the manager asked if there was any way I'd be willing to get something else in exchange because it would mess up her drawer for the night. It deeply saddens and frustrations me that the customer suffers at the convenience of the staff members and their errors. The manager was at least nice and offered me a Dave's Single and a vanilla frosty to help get the heat off my tongue. Completely frustrated by this time, I decided to just accept her offer so that I could start eating. By the time I had my exchanged food and sat back down to eat, my fries were cold of course. May I ask, Is it so hard to simply let the customer know you are out of something instead of knowingly replacing it with something he/she didn't order? Is there not a tiny red flag that signals in your mind that in doing so there is a potential unhappy customer? Also, is it no longer proper to simply apologize when you make a mistake, or do we not do this anymore? **Shakes Head** read more

It is a waste of time going to this Wendy's until they clean house and re-hire. They never have anything available. Just this last time it was "no lettuce, only small cups available, no cheese, no straws." And they wait to tell you what they don't have until after you have already paid. It has been an issue for almost a year now. Dairio is right down the road in one direction and McDonald's in the other. I'd suggest going to one of those instead. read more

I ordered a full Apple Pecan Salad today. When I got it, the chicken was burned, the bacon was burned and they gave me a 1/2 salad instead of a full. read more

My child could not order nuggets as we were told they were not available although several employees were eating nuggets. The strawberry frosty advertised through the restaurant was not available. No fries could be ordered, I ordered the bacon cheddar burger but was told it could not be prepared after I had already paid for it. No one apologized for this level of service. read more

Most nastiest Wendy's I've EVER had I would never recommend this place to anyone it's the type of place you just might get a disease just eatting a chicken nugget. read more

Should have closed down with Hardee's.. they never have what you need and you ALWAYS have to pull up. They always have 2-3 cars parked.

While on my way home to Charlotte from Raleigh, stopped in to grab a bite to eat. Restaurant decently clean, staff decently friendly, food decently good. They were out of several items, but our order was 100% correct, didn't have to wait that long and all of the food good and hot. read more

Stopped in for a quick bite. The lobby was clean. The lady who took her order was friendly and quick. Food was hot, fresh, and good. Got to hear a lively conversation the lady running the drive thru had with a coworker. She was explaining how she has calmed down, she use to cuss out coworkers and customers, she would tell them to shut their mother f****** mouth, she isn't going to put up with mother f****** s***. When the lady who took our orders said we have customers, the lady running the drive thru said "I know" and kept talking. But now she was harassing the lady at the front counter. So her not cussing out coworkers was short lived. I felt bad the lady at the front counter has to be treated this way at work. Management did nothing and did not intervene. Sad. read more

I would give NO stars if I could. We couldn't even eat here because this place was soooo filthy! Right when you walk in you can just smell an order... Bathrooms disgusting, needed to tell management they needed paper towels and she said "We found some in the back " the back?! A server had just come in the restroom, and my mother told her they just put soap in the dispenser, she said "I know but I'm going home anyway" proceeded to wash her hands with just water, didn't dry them, nothing. Floors disgusting in there as well. This place needs new management because apparently people have been concerned since last year from older reviews! Ridiculous... read more

Food not hot, ordered cheeseburger, chicken sandwich and fries. Ketchup had gone bad. Not fresh at all.

My son went through the drive thru here for our dinner. They kept his card causing him to have to GO BACK to get it. Then he gets home and 1/2 of our food is missing. I called and the staff acted like it was his fault because they could understand his order. This Wendy's is in horrible shape. It needs to be torn down. read more

Cashier was very uninterested in paying attention to our order, and was frustrated that we had a party of 6. We made two separate orders. All was messed up. Completely mixed around, missing food items, corrected food items were also incorrect. I have never seen a more disorganized food establishment. And it wasn't that busy. read more

Baaaaaaaaaaaaaad. Really, really bad. Nobody cares. Make the trek over to high point and hope Wendy's corporate takes note and cleans house here, because it is worthless to the general public. read more

Floors are filthy!!! Bathroom floor full of piss. The tables had been used and not wiped down. Worst Wendy's I have ever seen!!!

Stopped by before trip back to Charlotte. Dining room was horrible. Food/ice cream over several of the tables. Chairs were broken and the carpet was nasty. Wife and I both visited restrooms to wash up before eating. Men's room smelled strongly of urine. Spouse related info on what appeared to be menstrual blood on toilet seat in ladies room. From the food standpoint, the fries were cold/old. The burger was okay and the chili was pretty good. Soda machine out of many soda flavors. It's obvious by the condition of the restaurant that the franchise owner doesn't put any money back into the business to make it presentable. Suggest new owner or closing it. read more

Couldn't resist this review.. In the middle of fast food chain road with franchises as far as the eye can see I couldn't help grab some frosty's and fries. However little did I know that dinner time in this area meant go out for fast food. The lines were awful and the service was slow...almost like they didn't expect to be busy. I'm fairly certain that people go out for fast food on a regular basis so this shouldn't be a surprise. Long story short...a few fries and frosty's in 25 minutes. read more

I don't like to post negative reviews but this location is just too bad not to. The wallpaper is falling down and mildew on the walls. They only have an 84% sanitary rating and You can tell just by looking at this place. I really hope they make some improvement soon read more

I never thought I would find myself writing a review about Wendy's but this place needs new management or just needs to shut down. I have been many times and I always get a spicy chicken sandwich. 5 times out of 10 I don't get what I ordered. The other times it is Luke warm and the last time it was so rubbery in the middle I couldn't even bite into it. Someone please do something. read more

I went today December the 20th to this Wendy's in Archdale North Carolina. I went at 12:30 the girl was very rude saying what do you want I continue to give her my order she said we have no baked potatoes come back in an hour we might have some. Then she continues to tell me you better have the right correct change because we don't have any coins to get back to you and our receipt machine has been broken for 4 weeks. This is true because I go here every other day and they say the same thing their receipt book is broken. Why set in line for 35 minutes for her to tell me this I come back in an hour when she said the baked potatoes would be ready I had to sit back in line for 45 minutes. These people are very rude they're very unorganized between 12 and 2 people take their lunch. They have no food ready please shut this food place down management should shut it down for the last 3 months it is the worst place to eat the food's not worth the crap and you never have what I need and I'm on the limited time schedule I can't sit there 35 or 40 minutes waiting on my meal and then to find out you don't even care the baked potatoes or have the lettuce I bought an avocado salad the only salad you had on your menu that you had in store get home there's no avocados on it I don't understand how your stadium business this long for the last 3 months it's been terrible there you have unprofessional people and the food's not good. Or you do not have the food in this situation. Please do something about it I shut the whole store down by a mile you just don't have confidence people down there. read more

After a long day at a local waterpark stopped by for a to go order for my nephews. They seemed excited. I even got them a frosty. Great ending to a perfect family fun day trip. read more

the worst run store I have ever experienced. After 10 minutes in the fast food line with no movement, went inside to order. All in all, took 30 minutes to get a plain hamburger and leave. 2 in the afternoon. Drive in cashier was throwing tantrum, manager was an totally unprofessional. Some person, clearly not an employee, cleared tables. I could go on........but I have already wasted enough time on a store I will never visit again. read more

I ordered a cheeseburger with lettuce tomato and mayonnaise. I got a cheeseburger with onions,pickles,mustard and ketchup. We also had to wait extremely long in the drive thru. This was extremely terrible service. read more

This is the worst Wendy's I have ever been to. The lines are long - at night they actually take ONE ORDER AT A TIME. On top of being slow they never get your order right. If you really want Wendy's take an extra 5 minutes and go to the next one down the road. You'll probably get your food faster. read more