Based on my initial experience with their "designer" Tiffany, I am not impressed at all. She…read morestarted off asking me a few questions about my project, what I needed done, and what my budget was going to be. I told her I needed the kitchen, master bathroom and guest bathroom remodeled. Mind you, there will be no major floor plan changes, plumbing changes, nor electrical changes, so permits will not be needed at all for this 2200 sqft home.
All I am doing is replacing what is there. My kitchen is about 14' x 14' with cabinets along two opposite walls, with a 7 foot peninsula coming out of one end, with upper cabinets only on one wall. The first thing she does is take my address and goes online to find pictures of my house on a real estate website to "guestimate" what my kitchen will cost based on photos that she looks at. She tells me $50,000. That's when I got suspicious about this place. I had three other estimates for my kitchen with measurements actually taken and they all came in around $25000. But the real kicker came when she gave me estimates for my two bathrooms based on photos again. Mind you, she has no idea of the sizes for these bathrooms, but based on the overall square footage, she knows it's not a 5000+ sqft home.
For my guest bathroom, which is about 13' x 6', all I need replaced is the vanity, mirror, lights, toilet, and the alcove tub with tiling in the tub area, a simple job and nothing major. She quotes me $40,000. I nearly passed out, and now I'm thinking something is up.
For the master bath, which is approximately 17' x 7' which includes a 6' x 5' shower (with interior tiling), two vanities, mirrors, and lights. She quotes me $60,000. Yes that's right, $60,000. That's when I knew something was up.
(A) She either has no clue as to what she is doing, (B) they are giving me these outlandish prices because they are in high demand due to these times we are in at the moment and they just want to throw the highest most ridiculous price out there hoping it will stick, and if doesn't, no sweat off their back because they will just move on to someone who will pay their outlandish prices due to the demand, or (C) she was trying to dissuade me into wanting them to do the job because my budget ($50,000) wasn't worth their time and effort. I think (C) is most likely, if not all the above.
Then come to find out there is a $5500 fee to have someone come out to take measurements in order to draw up a pretty design on a computer to get actual true estimates of what this project would cost. So you can see why I'm thinking (C). Please note, If you go to their page on Houzz you will see nothing but all 5 star reviews, not a 4 star or lower in site, and you will also see multiple completed projects with the same level of remodel I proposed, all done for under $50,000, completely proving my point. I will definitely be staying away, and finding a more honest business!