Review (including her response)…read more
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Dr. Kingston and her office staff are consistently nice and attentive, always following up and returning calls promptly.
I initially visited her to have boils removed from my skin, and aside from one instance where the stitching on the back of my neck burst, I healed well from each procedure. I returned after a bike accident left my lip healing unevenly, expecting sutures as she had done previously.
However, during her visit with me (which lasted a few minutes) she informed me that she wouldn't suture my lip when requested because she's not the type of doctor that would do that. Instead, she injected me with a steroid to aid healing. I wish she had spent more time and reviewed the potential side effects, particularly the noticeable discoloration it would cause on my face.
When I called about the discoloration, I was told to email a photo for her review. She recommended a prescription to address the discoloration, explaining that this sometimes occurs. Otherwise, I was informed that it could take months for the color to return.
I wish I had been advised about this potential outcome before receiving the injection. Transparency is essential when consulting a professional, as full disclosure is necessary for informed decision-making.
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Dr. Kinston's Response:
You came in to see us just over 2 months ago to help with your lip scar, which in your photo has healed well. a few weeks after that- you called our office to notify us of the hypopigmentation and we prescribed a cream to use with instructions to return to our Office in person to take a look which you did not. I do expect the pigmentation to improve over the next few weeks, but it would have been better for you to come in to see us as we asked you to do.
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UPDATE (to Dr. Kingston's Reply)
I didn't expect blatant dishonest; so, I will change the 2 stars to 1, since I can't select 0 or -5.
To help Dr. Kingston's recall, I've checked my records. My initial appointment was on 6/26/24, and I called and followed up with an email about the issue on 8/12/24, which also indicates where the scar was (photo attached), which is also the date the cream was prescribed, with no follow up appointment. My initial scar was NEVER visible to someone looking at my face; so, I'm not sure what she's claiming looks like it healed.
To her credit, it's possible that she's not being blatantly dishonest, but just never took note or was engaged enough to remember where the original scar on my lip actually was.
Also, when you gave instructions for me to "come in":
1. Did we make an "appointment"?
2. If so, was I a no-show?
3. At what point between the email exchange (attached) and the prescription for a new cream (the same day)--to fix the discoloration the injection caused--did you notice that I no showed for the appointment you instructed me to "come in" for?
4. Is it standard for a doctor to prescribe medicine to a patient who refused to "come in" for an issue, as you instruct them to?
There was never a suggestion or request for me to "come in." If so, I would have explicitly declined the offer.
She does expect the hypopigmentation to heal "over the next few weeks." From when, 8/12/24??? It's still on my face as of 9/23/24. Nonetheless, I hope she's correct because it's extremely noticeable, especially in virtual meetings.
Dr. Kingston, as a service provider myself, a call to your patient/former patient would have been more respectable, in my opinion.