Sheena and Pam are amazing, they worked with me and got me in right away with all positive energy!…read moreWhat a beautiful place I can't wait to call home !!!! They are clean and affordable just what I needed . Shannon B.

This is the most DISGUSTING apartment building I have ever seen…read more They let tenants leave their dogs pee and poop both INSIDE and OUTSIDE the building. You will be walking around this daily while living here. If you bring this issue up to the leasing office you will be ignored. They have several broken down cars that's been sitting around the building for over a year. An overall trashy look but also taking a valuable free spaces from other tenants as you have to pay extra to park in the parking lot. The leasing office staff is also outrageously rude and lacks urgency/responsibility to the point where I've lived in my unit for over a year yet no one has fully processed my paperwork from renewal. They also will not give you a key fob for every tenant, you have to pay extra if you want every tenant to have a key, yes even if they're on the lease and have already paid the fees associated with doing so. All in all, I have never seen a more disgusting building in Richmond and am utterly shocked at the lack of care from employees at this establishment. Good luck to everyone that has to live here.

Very old, appliances. Had to submit multiple work request in the one month we lived in the unit…read more Convenient yes, daily living with kids - not so much.

The Flats at West Broad Village's "community care team" cares little for residents. They do not…read morehold themselves accountable for the issues raised, and present excuses regarding fixtures to the package delivery system, the broken package room door, gym equipment, or creating partnership/incentives with the local businesses that create "the village" they market . They will say "they are working on it," and months later, the issue still stands. With the exception of the maintenance team, the "community care" team does not care for their own accountability. However, they do care about ensuring you are accountable. For example, they switched the rental insurance system and requested residents upload their new insurance by 9/1. The morning of 9/1, I uploaded the insurance, cc'd them in the email, and they charged a $13 penalty. Do note residents verify rental insurance before moving in, thus I do have rental insurance-- they simply did not choose to transfer the prior documentation to the new system and left the hassle on residents to do so. Additionally, 8/21, I paid $2,536 in rent in ADVANCED based off of the charges in the portal (proof attached). On 9/6, Katina mentioned I owed $63 + the $13 charge but said it would be removed over a phone call. I was very grateful as numerous changes have taken place due to shifts in property management in July. On 7/31, they stated, "Moving forward, your monthly rent will be posted on the 1st of each month. You will still be able to review your monthly charges through your conservice statement, but the official charge will not be posted until the 1st". I neglected to remember this; by paying my rent early I did not see the conservice statement in the portal as the 2 systems are not merged. On 9/6, after I was notified of the $63 by Katina and thought the phone call reminder was very kind -- on the same day, I returned home after a long day of work, to a "notice of failure to pay rent" posted to my door stating I would need to vacate the premises in 5 days if I did not pay rent. A Notice to Pay is a 14-day letter for money-related issues.This notice is used for failure to pay rent. The landlord gives the tenant written notice that rent must be paid within five days of service date or the tenant must vacate the premises. During the pandemic, the original 5 day notice was extended to 14. While it is still listed on Henrico County's website (https://henrico.us/sheriff/civil-process-section/eviction-process/) , it may have resorted back to 5-days following the pandemic-related state of emergency. However, despite the legality of it, I do not have a pre-existing history of late payments. While I did not see the $63 due to my initiative in paying rent early, the documentation of the $2,536 clearly shows that my intent was to pay rent. If the Flats at West Broad Village's community care team truly valued its community of residents, you would think they would have taken the context into consideration prior to posting a notice. Instead, this made me feel as if I am simply a disposable inhabitant of their property. Minimally, giving me to the end of the day to pay the rest of the amount would have shown an ounce of compassion or empathy, but they do not have that. In this chaotic world where everyone is hustling to cover inflated groceries, gas, rent post-pandemic and amidst a recession trying to survive, they are heartless. While West Broad Village is beautiful and the apartment will be beautiful, if you choose to live here, live with zero oversights or mistakes or they will clock you while making no improvements theirselves.

I've lived at TIMBERS for five years and have loved it! My apartment is spacious, and the setting…read moreis beautiful - park-like, not row by row of identical buildings. The grounds are nicely maintained, especially around the office building and the pool. The package concierge service is very helpful for residents who work days and don't want packages left at their doors. And the trash pick-up service four nights a week is really with the $25/month. The mixture of 55+ and children is a plus for me; I enjoy having the children around. I also enjoy the multi-ethnic residents. My neighbors have all been wonderful though I am the old lady in the building! Maintainence staff and office staff are very responsive to any request I've made. I dread the time when I can no longer live alone and have to go to "the old folks home"! Timbers has been my heaven on earth!

We have been living here for over 2 years. Staff is…read moreresponsive and kind. Neighbors are helpful and friendly. We are in a 3 bedroom and the rooms and closets are spacious.

When I was looking for places, I had ApartmentRatings.com open alongside Padmapper, which is…read moreawesome. I love that website. But I digress! If I found a spot that sounded good, I checked apartmentratings.com, and often, I discovered cockroaches, paper thin walls, parking lot parties, safety issues, and a plethora of other horrors, hiding behind possible homes. At one point, I finally ended up sorting by ratings in apartmentratings.com, and that's how I found Three Willows. Last I checked, they still had a 100% rating, which I admit, made me a little suspicious. But I have to say that it has been pretty good. The complex is quiet at night, and I can hear my neighbors if they go up and down the stairs next to me, or when they close their front doors, oh, and I can hear TV coming through the wall a bit in the living room, but mostly, I don't know a darn thing about what's going on next door, and I trust the same is true for them. My home feels very peaceful and quiet. There have been maintenance issues here and there, but they are quickly dealt with--successfully! One of the apartment managers lives in the complex, and she takes no sass. Things run pretty darn well around there. I've had one spider cricket (or whatever they're called), and there have been a few other bugs. Mostly, I find them dead. When I first moved in, I bombed the place with Raid foggers. I don't do well with spiders. I've found a few here and there, but only one has been alive! And he didn't last long. Neighbors seem real nice, and there are cats in windows and dogs on leashes. It's a good place. I'm pretty happy here.

My husband and I moved into the development two years ago. We researched high and low when we were…read morelooking for a place to move. Three Willows didn't have a single negative comment about it. Once you move in you tend to stay until you buy your first house is what we were told and we can see why. Our townhouse is spacious with tons of cabinet and closet space. Who doesn't love storage space? If there's a problem, which rarely happens it gets fixed immediately by the maintenance workers. The management stays on top of everything and makes sure that you're satisfied. The development is very pet friendly and family oriented. We get a monthly newsletter and notices on our door about the occasional goings on in the development. In the past there has been a garage sale and lately there was free pizza courtesy of Comcast. For the most part the development is very peaceful. You can hear the occasional front door closing next door or the television on, but for the most part you don't hear your neighbors. You forget that you aren't living in a single family home sometimes.

This place is wonderful! Everyone who works there is super helpful and very knowledgeable if you…read moreare looking to purchase one of their lofts. Plus their are multiple online options to finding and being alerted of their availability, that they are more than willing to show you! They are also great with creating a happy environment for everyone who lives there and take the time to get to know them & do fun seasonal activities. Definitely a wonderful place to be!

Loved living here for a year. Wish I could've stayed longer. The apartment itself was really cool…read moreand had a very industrial feel inside. Love the location and the neighborhood it is in feels relatively safe, the only thing I ever worried about outside of the apartment was potentially having my car broken into because that happened to a few cars while I lived there but never to mine. The staff at City View Lofts are pretty responsive and helpful, Especially maintenance. The only issue within our apartment that we ever experienced that wasn't immediately handled was a few minor leaks after a very heavy rains. The dog parks nearby are very fun and a nice opportunity to get to know people if you are new to the area. There are also two breweries and a handful of restaurants nearby within walking distance.

Ok so as someone that moved here about a month ago I can so far recommend it Rhonda is great in the…read moreoffice. Apartment is a little small but for me just as a single person it's great maybe even if it was 2 people would be comfortable Rents not to bad it's not super cheap but also not a bunch of money.

Oh my gosh! Our son had researched this place and we as parents were hoping it was a safe, good…read moreapartment complex. We were more than delighted with our agent, Beth Myers. She processed his paperwork in record time. Today is a special day as our son embraces his new life in VA. I feel comfortable having seen this place and the area. I totally recommend this stellar apartment complex! Ps. There's lots around but far enough away from the busy city!

I have lived in these apartments for almost 2 years and it was great! The only reason I am moving…read moreis because my roommate and I outgrew the space we were in. They are 2 bedroom one bathroom style townhouses, so 2 levels. With a big open living room, updated modern kitchens, and nice spacious fenced-in patios. It's great to find all of that and be so close to the city! I can't thank the staff enough for all their help in the past two years, Kristi and Leslie are a dream team - whether it be something that needs to be fixed, maintenance, or a leasing issue they are on top of it! They answer emails super quickly and usually have someone out the next day to fix it. Georgetown is great about staying on top of the lawn care around the apartments, as well as keeping filters clean, and spraying for bugs/rodents etc. through out the year. They also occasionally due tenant appreciation events where there is always free food, drinks, and giveaways! My only complaint is that there is no dishwasher or washer/dryer (you can pay monthly to have them in the apartment, in the kitchen) but it obviously wasn't a huge inconvenience since I was there for 2 years! These are the perfect apartments for a young couple, a couple of friends, or someone who just needs some extra space! The neighbors are friendly and it is safe area to live. I highly recommend them to anyone looking in the area!

Went in for a tour and Elysa and Ariel were very informative and helpful. We laughed and had a fun…read moretime while looking at a beautiful apartment that was on the ground floor. The kitchen was cute with brown cabinets. It also had a dishwasher! They don't charge for parking either While I was in the office a current resident living there came in and was quickly assisted. They also complimented the recent changes to the community and response time to maintenance orders--- sounds good to me!