AVOID EVERLEIGH SHORT PUMP 55+ Apartment Homes & All GREYSTAR-Managed properties…read more Greystar practices sub zero customer(Tenant=Resident) service!

Sandra and another young lady was very rude, kept cutting me off then disconnected the call. I will…read morebe filing a complaint as I do not want this to happen to anyone else based on race or having no rental history. I am also going to contact 12 news.

We moved in almost a month ago! It's been everything we wanted & so much more. The sights &…read morecharming settings are worth the cost alone. It's only February I remind you, we can't wait until the spring evenings, summer night sounds, that will give way to the wonderful fall crisp evenings on the James River. Stephanie one of the leading agents helped us through the process & made it super easy, from the tour to handing us our keys! I wish every place was ran like this one. We signed a 15 month lease simply because we don't want to leave anytime soon. Truly can't wait for the next 14 months and hope it really goes by slow!

I love living at the Locks. The location is very beautiful. It's close to the nature of Richmond,…read morewhich is so nice when working in downtown Richmond. Being right next to the Canal Walk and Brown's Island makes for great runs without having to worry about parking. The staff is so helpful with dealing with any concerns and are friendly when I see them around. They work hard to create fun events for us that I look forward to. Truly feels like a community.

If you're looking for an apartment near the city, look no further!…read more This apartment complex is in the heart of Scotts Addition - walking distance to local breweries, restaurants, and much more. Laura is awesome to work with in regards to information on apartments, scheduling a tour, and any information you may have on the property. Ask for a tour today, you won't regret it!

Awesome place to live…read more Approaching my 4th week here already and it's been a great experience. Staff are amazing in dealing with questions, grounds are maintained and always clean/beautiful, parking is convenient in the parking garage. Just keeps getting better.

This is one (of only two) apartment complexes in Richmond I can actually recommend…read more Here's a breakdown: Pro's: -Lisa, Carrie, and Jessica (as well as the maintenance staff) were always very pleasant. They know their residents by name (and with all the people who live there, it's amazing that they can remember everyone.) -The pool and jacuzzi are very nice. -They maintain the landscaping. (They were even plowing the snow DURING the actual snow storm of 2016. They had finished before most of the surrounding neighborhoods had even started.) -The neighbors were always very nice and cordial. -It's an in ideal location--very close to the grocery stores, hospital, schools, etc. -Parking lot was never full. -They have a separate receptacle for recyclable items. -Electricity bill was relatively low. -The apartment was clean when I moved in and was easy to maintain while I had it. -Order from Amazon? They'll keep your package in the leasing office and deliver it to your unit if you can't make it in the leasing office in time. Cons: -It's very expensive -The units are very very very tiny. (Don't plan on bringing a lot of furniture, only bring the essentials.) -No online payments accepted. You'll have to write checks. (This isn't so much of a con though, I've had issues with online payments before.)

Ok so as someone that moved here about a month ago I can so far recommend it Rhonda is great in the…read moreoffice. Apartment is a little small but for me just as a single person it's great maybe even if it was 2 people would be comfortable Rents not to bad it's not super cheap but also not a bunch of money.

Love the community and the property manager was professional and the maintenance guys are amazing…read moreas well! I just got home from surgery and we didn't have power and Karen was keeping updates on everything and I think she handled it very well. I would totally recommend this apartment complex for anyone.

I lived at the Paper Company in a studio apartment approx one year and found it to be great. The…read moremaintenance staff were really quick with fixes, the apartment itself has exposed brick and wood rafters and a very loft-like feel with updated appliances. Internet was free, which was great, and the neighbors were eclectic and helpful. Great place for the price.

This place hasn't gotten a review in over 2 years so I thought I'd give you an update after…read moreresiding here for the past 18 months. Pets: There is still no pet rent, but definitely a pet fee. No weight limit. Not sure of breed restrictions. Almost all of your neighbors will have dogs. I love dogs but this also means lots of barking and irresponsible owners who leave poop around the front entrance and the parking lot and the surrounding train track area. There are poop bag stations but that's too much effort for some people. As I type this my neighbor's dog has been barking for the last hour. It's better than a couple days ago when 3 dogs were barking at the same time nonstop. Renovations: Very gritty looking. Floors are concrete with resin over them, there are still original cracks and paintbrush hairs and nails in it. I'm pretty sure the windows are old because of tax break reasons but they are drafty. They will let in huge spiders and the cold (hello, electricity bill). The brick is unpainted and unsealed so there are webs and dead critters in there. I asked them to clean it when I first moved in, but I was told they cannot because it crumbles when you touch it. Great. Also if you cook anything too steamy you will set off the smoke detector, which is conveniently located on the 11 foot high ceiling. Good luck silencing that bad boy. The plus of being in a warehouse is the amount of concrete and brick separating the units. Does wonders for soundproofing. Neighbors: Mostly young, awesome, no kids, some students. We have fun. Safety: I feel pretty safe but there have been drunk belligerent people on the property. Several cars in the parking lot were broken into. A neighbor's apartment was broken into. Someone died a few months ago (I believe it was alcohol poisoning). Parking: Plenty of free parking. No garage but no complaints. Location: I love the river! I love the Floodwall and the Slave trail! I don't love the trains that blast their horns at all times of day! What's the verdict? I think if this place didn't have such good management I'd have given 3 stars. There are many other apartments where management doesn't care. But if I need a new smoke detector battery or my hot water dies out I can expect an answer promptly. The office is right downstairs. If you like the warehouse look and the view of the river, I recommend this place. As for me, as soon as my lease is up I am moving to a safer apartment with new windows and a pool! Stay tuned.

When I was looking for places, I had ApartmentRatings.com open alongside Padmapper, which is…read moreawesome. I love that website. But I digress! If I found a spot that sounded good, I checked apartmentratings.com, and often, I discovered cockroaches, paper thin walls, parking lot parties, safety issues, and a plethora of other horrors, hiding behind possible homes. At one point, I finally ended up sorting by ratings in apartmentratings.com, and that's how I found Three Willows. Last I checked, they still had a 100% rating, which I admit, made me a little suspicious. But I have to say that it has been pretty good. The complex is quiet at night, and I can hear my neighbors if they go up and down the stairs next to me, or when they close their front doors, oh, and I can hear TV coming through the wall a bit in the living room, but mostly, I don't know a darn thing about what's going on next door, and I trust the same is true for them. My home feels very peaceful and quiet. There have been maintenance issues here and there, but they are quickly dealt with--successfully! One of the apartment managers lives in the complex, and she takes no sass. Things run pretty darn well around there. I've had one spider cricket (or whatever they're called), and there have been a few other bugs. Mostly, I find them dead. When I first moved in, I bombed the place with Raid foggers. I don't do well with spiders. I've found a few here and there, but only one has been alive! And he didn't last long. Neighbors seem real nice, and there are cats in windows and dogs on leashes. It's a good place. I'm pretty happy here.

My husband and I moved into the development two years ago. We researched high and low when we were…read morelooking for a place to move. Three Willows didn't have a single negative comment about it. Once you move in you tend to stay until you buy your first house is what we were told and we can see why. Our townhouse is spacious with tons of cabinet and closet space. Who doesn't love storage space? If there's a problem, which rarely happens it gets fixed immediately by the maintenance workers. The management stays on top of everything and makes sure that you're satisfied. The development is very pet friendly and family oriented. We get a monthly newsletter and notices on our door about the occasional goings on in the development. In the past there has been a garage sale and lately there was free pizza courtesy of Comcast. For the most part the development is very peaceful. You can hear the occasional front door closing next door or the television on, but for the most part you don't hear your neighbors. You forget that you aren't living in a single family home sometimes.

Very modern lofts hidden on Leigh street downtown. The layout is contemporary and modern, I loved…read moreit.

From the owner: Our 1, 2, and 3 bedroom lofts in Richmond, VA offer the comfort of contemporary living in historic…read moreScott's Addition. We offer hardwood and polished concrete floors, stainless steel appliances, granite countertops, free onsite parking, free trash removal, and many other fabulous amenities such as optional access to a rooftop pool, fitness center, and community terrace with grilling stations just across the street!

Absolutely beautiful!!! We came here for a tour as a potential place of residence for my daughter…read moreand fell in love with the facility!! The review is more so for the level of customer service we received during our tour here. The young lady who helped us was so welcoming! she took her time showing us the amenities and how the property was laid out. We were able to tour an apartment similar to the one we were looking at. She allowed us to take our time as we walked through. If you are looking for luxury living, ease of convenience, give this property a chance.

The entire process from: -inquiring about the property…read more-to touring -to having my many questions answered -as well as application process -move in process -and everything else you can imagine was SEAMLESS, EFFICIENT and PLEASANT I attribute all of this to Kayley. She is professional, thorough, very efficient and communicative and a shear delight to work with. She is what sealed the deal on this new home for me. A true asset to PRG Real Estate and East 51. I am so excited to call EAST 51 home.

Current review 5/4/2020 ------…read moreFirst of all completely disregard the reviews about "government employees" "lacking modern amenities" "loud" that is complete gibberish. Tour for yourself and you will see that those are false butt-hurt accusations. ------ I have lived at several apartment complexes in downtown Richmond (8th and main/Heritage apartments/Edison) and I confidently say that First National apartment outshines them all. Beautiful apartment complexes with high ceilings, modern amenities, THICK walls (resist sound), large windows with a amazing view, and lighting fast Verizon internet. It's honestly a no brainer to live here - on East Main street and in the downtown Richmond area you do yourself a dis-service by not living here. Bottom line is you get what you pay for and just read the reviews they speak for themselves. ------ I highly recommend reaching out to First National and specifically ask for Aqua and Tina. Aqua is the current property manager and her experience and service towards residents is unparalleled. It is shocking how she is able to accomodate a resident's needs instead of looking at you as a "customer". Aqua is empathetic and tries to work with you to the best of her ability - in my opinion this is a skill that cannot be taught and it blows my mind that she hasn't been promoted to the highest paying option yet. This goes equally to Tina.

Lived here for 6 years now, in two different units. I will be moving out when our lease is up in…read morethe next few months. Last summer we had 3 elevators, today we have 0. There are 18 floors with elderly people living on some of the higher ones. Previous property manager was amazing, she, her son, her dog, were always friendly, professional, and helpful. Current team is awful. Maybe they dont know that people are smoking inside because they dont want to walk down 18 floors to do so. Maybe they shouldnt send lease violations to people whose dogs are peeing OFF PROPERTY. Maybe they should fix the elevators so peoples pets can hold their bladders before till they can get outside. Maybe they should be chasing after the people who fill the amazon locker for weeks with un picked up packages. I've been purposely coming back home later to avoid rush hour elevator traffic so that we dont have to cram 8 people into a 5 by 5 space. DO NOT let this reflect on the maintenance guy. He is great. But machinery like elevators is a different beast. I cannot wait to move.