I've lived at TIMBERS for five years and have loved it! My apartment is spacious, and the setting…read moreis beautiful - park-like, not row by row of identical buildings. The grounds are nicely maintained, especially around the office building and the pool. The package concierge service is very helpful for residents who work days and don't want packages left at their doors. And the trash pick-up service four nights a week is really with the $25/month. The mixture of 55+ and children is a plus for me; I enjoy having the children around. I also enjoy the multi-ethnic residents. My neighbors have all been wonderful though I am the old lady in the building! Maintainence staff and office staff are very responsive to any request I've made. I dread the time when I can no longer live alone and have to go to "the old folks home"! Timbers has been my heaven on earth!

We have been living here for over 2 years. Staff is…read moreresponsive and kind. Neighbors are helpful and friendly. We are in a 3 bedroom and the rooms and closets are spacious.

The Community is amazing, clean, well organized and friendly. I only have 1 complaint. parking,…read moreyou should be required to list your vehicles and should have a parking pass, however you should not be charged. This is the only community where that happens. The Community has great amenities from the pool to the gym. Friendly staff that knows your name and will fix any issues you have. The neighborhood is friendly, neighbors will wave and say hello. The Community is very clean, you don't have any issues or crime either. I would definitely recommend this community to friends/family and coworkers.

I am handicapped and the staff here has been really amazing with helping me here ... during the…read moreincredible ICE-IN of 2026 Denny even came out to clear my walker so I could make a medical appointment (I fall well enough on my own without ice that my cane could not even puncture). I was really amazed and touched. Melissa rocks! The neighbors I've met seem kind. I'm pleased... except ebery time I get a closet organized, there is some maintenance required and I have to empty the closet and start over. The doors really could use a bit of weather stripping, but towels help.

It has gotten better every year! (Moved in in 2020)…read more Pros Great views (higher up) Safe area, rather quiet when the office crowd isn't downtown Amenities like the pool and gym Maintenance always responds in a day or less River and event access, walking distance to Belle Isle, Brown's Island, and the new Allianz Amphitheatre Quiet! Whether it's the thick concrete walls or the preponderance of residents studying/working with VCU Heath, the noisiest I have ever heard it was hearing what sounded faintly like music in the far distance. Cons... Actually I'm struggling to think of cons that haven't been addressed, but if you see these in old reviews, know they've gotten better. Pet droppings: noticed a few times the first couple years, haven't personally seen any for at least 2 years Pool: initial furniture wasn't comfortable, current furniture is great. Even if one umbrella broke. It also used to regularly turn green, but the management finally seems to be on top of that this year! Hasn't turned green yet once *crosses fingers to not jinx it* Pool again: we had sad little electric grills that kept breaking, but finally got some nice gas grills in 2024 that are still working great

Having lived in various managed buildings over the past decade, I must say the Locks Tower with its…read moreslogan of "an elevated property" truly lives up to its word. I have been here nearly since it's opening for around 2.5 years thus far and have watched its tremendous growth. At the core the management team is stellar and truly love their jobs! Chesley and Ashley lead an awesome team that is responsive, kind and reliable. The apartments are modern industrial. The amenities (two story gym, rooftop pool with lounge area, coffee station, gated garage) are all excellent. During my stay here they have made positive changes: there's a security desk now, lock box for packages, property manager is in the actual residential building, garage is secured/locked with access card, elevators have easy-to-clean wood floor instead of carpet. Check this place out and look no further!

DO NOT RENT HERE!! Run down. Poor management. Even the management company doesn't care that the…read moreonsite management is horrible. They literally just want their rent! Far better places that actually care about their residents!

Broadmoor has been my home for 3.5 year and I finally had to leave as my needs have changed…read more Overall this is a good community that is well landscaped, secure and is close to everything you need, and is staffed with a friendly and helpful management team. Based on my experience, these are the pros and cons. Pros- 1. Location - minutes from Kroger, 7-11, Sam's, Costco, Asian Grocery, Indian Grocery and a ton of restaurants 2. Management Staff- They have been very friendly, available and always ready to help. (Thank you Yaya!!) 3. Service - Onsite service staff and app to raise and follow up on service requests makes maintenance a breeze 4. Security - ADT connected security systems in all homes and connected thermostats Cons- 1. Few of the apartments are older but they have been renovating most of the partners and the new ones are gorgeous 2. Parking - It can be difficult to find spots right in front of the building where there are more cars per apartment. If you arrive home after 9, you might have to park in the additional spots which could be a minute to walk. I definitely recommend Broadmoor!

Maintenance and management are really on the up and up here. The manager, Brandon, is incredibly…read morehelpful and kind. He really tries to get to know his tenants and has endless recommendations for getting recommended into the community. The apartment itself stays very clean and the cleaning staff are very sweet.

Very noisy with poor soundproofing and a lot of late night partying, especially when the pool is…read moreopen. Common areas could be cleaner. Staff members are very pleasant, but don't always follow up. The apartments themselves are nice.

Very old, appliances. Had to submit multiple work request in the one month we lived in the unit…read more Convenient yes, daily living with kids - not so much.

The Flats at West Broad Village's "community care team" cares little for residents. They do not…read morehold themselves accountable for the issues raised, and present excuses regarding fixtures to the package delivery system, the broken package room door, gym equipment, or creating partnership/incentives with the local businesses that create "the village" they market . They will say "they are working on it," and months later, the issue still stands. With the exception of the maintenance team, the "community care" team does not care for their own accountability. However, they do care about ensuring you are accountable. For example, they switched the rental insurance system and requested residents upload their new insurance by 9/1. The morning of 9/1, I uploaded the insurance, cc'd them in the email, and they charged a $13 penalty. Do note residents verify rental insurance before moving in, thus I do have rental insurance-- they simply did not choose to transfer the prior documentation to the new system and left the hassle on residents to do so. Additionally, 8/21, I paid $2,536 in rent in ADVANCED based off of the charges in the portal (proof attached). On 9/6, Katina mentioned I owed $63 + the $13 charge but said it would be removed over a phone call. I was very grateful as numerous changes have taken place due to shifts in property management in July. On 7/31, they stated, "Moving forward, your monthly rent will be posted on the 1st of each month. You will still be able to review your monthly charges through your conservice statement, but the official charge will not be posted until the 1st". I neglected to remember this; by paying my rent early I did not see the conservice statement in the portal as the 2 systems are not merged. On 9/6, after I was notified of the $63 by Katina and thought the phone call reminder was very kind -- on the same day, I returned home after a long day of work, to a "notice of failure to pay rent" posted to my door stating I would need to vacate the premises in 5 days if I did not pay rent. A Notice to Pay is a 14-day letter for money-related issues.This notice is used for failure to pay rent. The landlord gives the tenant written notice that rent must be paid within five days of service date or the tenant must vacate the premises. During the pandemic, the original 5 day notice was extended to 14. While it is still listed on Henrico County's website (https://henrico.us/sheriff/civil-process-section/eviction-process/) , it may have resorted back to 5-days following the pandemic-related state of emergency. However, despite the legality of it, I do not have a pre-existing history of late payments. While I did not see the $63 due to my initiative in paying rent early, the documentation of the $2,536 clearly shows that my intent was to pay rent. If the Flats at West Broad Village's community care team truly valued its community of residents, you would think they would have taken the context into consideration prior to posting a notice. Instead, this made me feel as if I am simply a disposable inhabitant of their property. Minimally, giving me to the end of the day to pay the rest of the amount would have shown an ounce of compassion or empathy, but they do not have that. In this chaotic world where everyone is hustling to cover inflated groceries, gas, rent post-pandemic and amidst a recession trying to survive, they are heartless. While West Broad Village is beautiful and the apartment will be beautiful, if you choose to live here, live with zero oversights or mistakes or they will clock you while making no improvements theirselves.

DO NOT, I REPEAT DO NOT LIVE THERE. When you initially look at apartments, you will see all their…read morebeautiful apartments and the pool areas things like that. Walk around the property a little bit! The breezeways in every building are gross and never cleaned. There is always trash specifically in the lower levels and they never clean them, I would take my personal blower and clean it. They painted the stairs last year in all the buildings yet they didn't even clean the areas first, they just painted over Hair ,dirt, and leaves. We were nightly frustrated with loud music and people in the street screaming. Christmas night there was a huge fight just outside my apartment. We had our delivery packages repeatedly stolen to where we had to get an Amazon locker for delivery's. The back trash area of the trash is ALWAYS over flowing and so gross you don't want to go near it. Yet, you are forced to pay the mandatory charge of $30 a month for "valet trash service" at your door. This only 4 days a week if you're lucky and depending on the mood of trash people they may or may not take your trash, yet you can't opt out. Run far and fast from this property. I have attached pics of the trash area

This review is to Thank our Manager Nicole for caring about the residence! The men have been…read moresalting every inch of the property. I extend a thank you to them also for their hard work. Nicole, did not wait she made them start early I had to run out and our property was salted and you felt safe walking on it. You did not have to worry about falling! Thank you again!

Ok so as someone that moved here about a month ago I can so far recommend it Rhonda is great in the…read moreoffice. Apartment is a little small but for me just as a single person it's great maybe even if it was 2 people would be comfortable Rents not to bad it's not super cheap but also not a bunch of money.

Oh my gosh! Our son had researched this place and we as parents were hoping it was a safe, good…read moreapartment complex. We were more than delighted with our agent, Beth Myers. She processed his paperwork in record time. Today is a special day as our son embraces his new life in VA. I feel comfortable having seen this place and the area. I totally recommend this stellar apartment complex! Ps. There's lots around but far enough away from the busy city!