It has gotten better every year! (Moved in in 2020)…read more Pros Great views (higher up) Safe area, rather quiet when the office crowd isn't downtown Amenities like the pool and gym Maintenance always responds in a day or less River and event access, walking distance to Belle Isle, Brown's Island, and the new Allianz Amphitheatre Quiet! Whether it's the thick concrete walls or the preponderance of residents studying/working with VCU Heath, the noisiest I have ever heard it was hearing what sounded faintly like music in the far distance. Cons... Actually I'm struggling to think of cons that haven't been addressed, but if you see these in old reviews, know they've gotten better. Pet droppings: noticed a few times the first couple years, haven't personally seen any for at least 2 years Pool: initial furniture wasn't comfortable, current furniture is great. Even if one umbrella broke. It also used to regularly turn green, but the management finally seems to be on top of that this year! Hasn't turned green yet once *crosses fingers to not jinx it* Pool again: we had sad little electric grills that kept breaking, but finally got some nice gas grills in 2024 that are still working great

Having lived in various managed buildings over the past decade, I must say the Locks Tower with its…read moreslogan of "an elevated property" truly lives up to its word. I have been here nearly since it's opening for around 2.5 years thus far and have watched its tremendous growth. At the core the management team is stellar and truly love their jobs! Chesley and Ashley lead an awesome team that is responsive, kind and reliable. The apartments are modern industrial. The amenities (two story gym, rooftop pool with lounge area, coffee station, gated garage) are all excellent. During my stay here they have made positive changes: there's a security desk now, lock box for packages, property manager is in the actual residential building, garage is secured/locked with access card, elevators have easy-to-clean wood floor instead of carpet. Check this place out and look no further!

This place is wonderful! Everyone who works there is super helpful and very knowledgeable if you…read moreare looking to purchase one of their lofts. Plus their are multiple online options to finding and being alerted of their availability, that they are more than willing to show you! They are also great with creating a happy environment for everyone who lives there and take the time to get to know them & do fun seasonal activities. Definitely a wonderful place to be!

Loved living here for a year. Wish I could've stayed longer. The apartment itself was really cool…read moreand had a very industrial feel inside. Love the location and the neighborhood it is in feels relatively safe, the only thing I ever worried about outside of the apartment was potentially having my car broken into because that happened to a few cars while I lived there but never to mine. The staff at City View Lofts are pretty responsive and helpful, Especially maintenance. The only issue within our apartment that we ever experienced that wasn't immediately handled was a few minor leaks after a very heavy rains. The dog parks nearby are very fun and a nice opportunity to get to know people if you are new to the area. There are also two breweries and a handful of restaurants nearby within walking distance.

I previously enjoyed living here at Link Apartments Manchester for the first 2 1/2 years but the…read morepast year and a half has been A LIVING NIGHTMARE!!! The neighbors above me are constantly loud all throughout the day starting from 6 AM as late as 1 AM and it is seriously enraging. I have complained about this to management multiple times, submitted audio recordings, and they have literally done nothing! I have tried to talk with the neighbors directly but they refused to answer the door and had to leave letters as well as my cell phone number so that we can discuss this issue. Nothing has seem to be working and unfortunately I am forced to move out of an apartment that I absolutely loved. I felt that it would be my due diligence to warn anyone who is coming to be aware of living here as you will be dealing with some incredibly loud and inconsiderate neighbors. Don't say I didn't warn you. On the other hand maintenance is wonderful and that's about it.

Living at Link Apartments definitely had its perks and its downfalls. I was sold on the adequate…read morespace, nice floors and appliances, large bedroom and large closet. Included garage parking was another great perk. Internet is also included in rent, but it is rather slow and very difficult to stream anything. Noise from neighbors is about what you would expect in any apartment, and I was fortunate to live around people who kept their noise to a reasonable level. Street noise from the neighboring apartment building can be an issue if you live on that side of the building though. Some residents at Link let their animals urinate in the elevators, and do not clean up after them. Many days the elevators smell like stale pet urine. Location wise: I enjoyed being close to downtown and you can easily walk to the river. I did not like that Manchester does not have a grocery store or many decent food options, so that was rather inconvenient. But there is a brewery, pizza place, and Subway all within walking distance. The office staff (Shayla) and maintenance are always pleasant and kind, and maintenance is very quick to respond to work orders. Overall, I found Link to be a reasonably priced city apartment with enjoyable features and amenities.

We moved in almost a month ago! It's been everything we wanted & so much more. The sights &…read morecharming settings are worth the cost alone. It's only February I remind you, we can't wait until the spring evenings, summer night sounds, that will give way to the wonderful fall crisp evenings on the James River. Stephanie one of the leading agents helped us through the process & made it super easy, from the tour to handing us our keys! I wish every place was ran like this one. We signed a 15 month lease simply because we don't want to leave anytime soon. Truly can't wait for the next 14 months and hope it really goes by slow!

I love living at the Locks. The location is very beautiful. It's close to the nature of Richmond,…read morewhich is so nice when working in downtown Richmond. Being right next to the Canal Walk and Brown's Island makes for great runs without having to worry about parking. The staff is so helpful with dealing with any concerns and are friendly when I see them around. They work hard to create fun events for us that I look forward to. Truly feels like a community.

I've lived at TIMBERS for five years and have loved it! My apartment is spacious, and the setting…read moreis beautiful - park-like, not row by row of identical buildings. The grounds are nicely maintained, especially around the office building and the pool. The package concierge service is very helpful for residents who work days and don't want packages left at their doors. And the trash pick-up service four nights a week is really with the $25/month. The mixture of 55+ and children is a plus for me; I enjoy having the children around. I also enjoy the multi-ethnic residents. My neighbors have all been wonderful though I am the old lady in the building! Maintainence staff and office staff are very responsive to any request I've made. I dread the time when I can no longer live alone and have to go to "the old folks home"! Timbers has been my heaven on earth!

We have been living here for over 2 years. Staff is…read moreresponsive and kind. Neighbors are helpful and friendly. We are in a 3 bedroom and the rooms and closets are spacious.

DO NOT, I REPEAT DO NOT LIVE THERE. When you initially look at apartments, you will see all their…read morebeautiful apartments and the pool areas things like that. Walk around the property a little bit! The breezeways in every building are gross and never cleaned. There is always trash specifically in the lower levels and they never clean them, I would take my personal blower and clean it. They painted the stairs last year in all the buildings yet they didn't even clean the areas first, they just painted over Hair ,dirt, and leaves. We were nightly frustrated with loud music and people in the street screaming. Christmas night there was a huge fight just outside my apartment. We had our delivery packages repeatedly stolen to where we had to get an Amazon locker for delivery's. The back trash area of the trash is ALWAYS over flowing and so gross you don't want to go near it. Yet, you are forced to pay the mandatory charge of $30 a month for "valet trash service" at your door. This only 4 days a week if you're lucky and depending on the mood of trash people they may or may not take your trash, yet you can't opt out. Run far and fast from this property. I have attached pics of the trash area

This review is to Thank our Manager Nicole for caring about the residence! The men have been…read moresalting every inch of the property. I extend a thank you to them also for their hard work. Nicole, did not wait she made them start early I had to run out and our property was salted and you felt safe walking on it. You did not have to worry about falling! Thank you again!

DO NOT RENT HERE!! Run down. Poor management. Even the management company doesn't care that the…read moreonsite management is horrible. They literally just want their rent! Far better places that actually care about their residents!

Broadmoor has been my home for 3.5 year and I finally had to leave as my needs have changed…read more Overall this is a good community that is well landscaped, secure and is close to everything you need, and is staffed with a friendly and helpful management team. Based on my experience, these are the pros and cons. Pros- 1. Location - minutes from Kroger, 7-11, Sam's, Costco, Asian Grocery, Indian Grocery and a ton of restaurants 2. Management Staff- They have been very friendly, available and always ready to help. (Thank you Yaya!!) 3. Service - Onsite service staff and app to raise and follow up on service requests makes maintenance a breeze 4. Security - ADT connected security systems in all homes and connected thermostats Cons- 1. Few of the apartments are older but they have been renovating most of the partners and the new ones are gorgeous 2. Parking - It can be difficult to find spots right in front of the building where there are more cars per apartment. If you arrive home after 9, you might have to park in the additional spots which could be a minute to walk. I definitely recommend Broadmoor!

Very old, appliances. Had to submit multiple work request in the one month we lived in the unit…read more Convenient yes, daily living with kids - not so much.

The Flats at West Broad Village's "community care team" cares little for residents. They do not…read morehold themselves accountable for the issues raised, and present excuses regarding fixtures to the package delivery system, the broken package room door, gym equipment, or creating partnership/incentives with the local businesses that create "the village" they market . They will say "they are working on it," and months later, the issue still stands. With the exception of the maintenance team, the "community care" team does not care for their own accountability. However, they do care about ensuring you are accountable. For example, they switched the rental insurance system and requested residents upload their new insurance by 9/1. The morning of 9/1, I uploaded the insurance, cc'd them in the email, and they charged a $13 penalty. Do note residents verify rental insurance before moving in, thus I do have rental insurance-- they simply did not choose to transfer the prior documentation to the new system and left the hassle on residents to do so. Additionally, 8/21, I paid $2,536 in rent in ADVANCED based off of the charges in the portal (proof attached). On 9/6, Katina mentioned I owed $63 + the $13 charge but said it would be removed over a phone call. I was very grateful as numerous changes have taken place due to shifts in property management in July. On 7/31, they stated, "Moving forward, your monthly rent will be posted on the 1st of each month. You will still be able to review your monthly charges through your conservice statement, but the official charge will not be posted until the 1st". I neglected to remember this; by paying my rent early I did not see the conservice statement in the portal as the 2 systems are not merged. On 9/6, after I was notified of the $63 by Katina and thought the phone call reminder was very kind -- on the same day, I returned home after a long day of work, to a "notice of failure to pay rent" posted to my door stating I would need to vacate the premises in 5 days if I did not pay rent. A Notice to Pay is a 14-day letter for money-related issues.This notice is used for failure to pay rent. The landlord gives the tenant written notice that rent must be paid within five days of service date or the tenant must vacate the premises. During the pandemic, the original 5 day notice was extended to 14. While it is still listed on Henrico County's website (https://henrico.us/sheriff/civil-process-section/eviction-process/) , it may have resorted back to 5-days following the pandemic-related state of emergency. However, despite the legality of it, I do not have a pre-existing history of late payments. While I did not see the $63 due to my initiative in paying rent early, the documentation of the $2,536 clearly shows that my intent was to pay rent. If the Flats at West Broad Village's community care team truly valued its community of residents, you would think they would have taken the context into consideration prior to posting a notice. Instead, this made me feel as if I am simply a disposable inhabitant of their property. Minimally, giving me to the end of the day to pay the rest of the amount would have shown an ounce of compassion or empathy, but they do not have that. In this chaotic world where everyone is hustling to cover inflated groceries, gas, rent post-pandemic and amidst a recession trying to survive, they are heartless. While West Broad Village is beautiful and the apartment will be beautiful, if you choose to live here, live with zero oversights or mistakes or they will clock you while making no improvements theirselves.