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    Otis

    5.0 (3 reviews)
    Closed 10:00 am - 5:00 pm
    Updated 1 month ago

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    3 years ago

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    Community M.

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    3 years ago

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    Community M.

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    2 years ago

    Very nice apartments! Safe and comfortable to enjoy and relax! My sister has an amazing place which has a nice coffee shop

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    Community M.

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    2323 Storage

    2323 Storage

    (6 reviews)

    Shockoe Bottom

    I lived at the Paper Company in a studio apartment approx one year and found it to be great. The…read moremaintenance staff were really quick with fixes, the apartment itself has exposed brick and wood rafters and a very loft-like feel with updated appliances. Internet was free, which was great, and the neighbors were eclectic and helpful. Great place for the price.

    This place hasn't gotten a review in over 2 years so I thought I'd give you an update after…read moreresiding here for the past 18 months. Pets: There is still no pet rent, but definitely a pet fee. No weight limit. Not sure of breed restrictions. Almost all of your neighbors will have dogs. I love dogs but this also means lots of barking and irresponsible owners who leave poop around the front entrance and the parking lot and the surrounding train track area. There are poop bag stations but that's too much effort for some people. As I type this my neighbor's dog has been barking for the last hour. It's better than a couple days ago when 3 dogs were barking at the same time nonstop. Renovations: Very gritty looking. Floors are concrete with resin over them, there are still original cracks and paintbrush hairs and nails in it. I'm pretty sure the windows are old because of tax break reasons but they are drafty. They will let in huge spiders and the cold (hello, electricity bill). The brick is unpainted and unsealed so there are webs and dead critters in there. I asked them to clean it when I first moved in, but I was told they cannot because it crumbles when you touch it. Great. Also if you cook anything too steamy you will set off the smoke detector, which is conveniently located on the 11 foot high ceiling. Good luck silencing that bad boy. The plus of being in a warehouse is the amount of concrete and brick separating the units. Does wonders for soundproofing. Neighbors: Mostly young, awesome, no kids, some students. We have fun. Safety: I feel pretty safe but there have been drunk belligerent people on the property. Several cars in the parking lot were broken into. A neighbor's apartment was broken into. Someone died a few months ago (I believe it was alcohol poisoning). Parking: Plenty of free parking. No garage but no complaints. Location: I love the river! I love the Floodwall and the Slave trail! I don't love the trains that blast their horns at all times of day! What's the verdict? I think if this place didn't have such good management I'd have given 3 stars. There are many other apartments where management doesn't care. But if I need a new smoke detector battery or my hot water dies out I can expect an answer promptly. The office is right downstairs. If you like the warehouse look and the view of the river, I recommend this place. As for me, as soon as my lease is up I am moving to a safer apartment with new windows and a pool! Stay tuned.

    Three Willows Apts - The lovely remnants of a roof leak. Waited months for them to fix the leak. Had to repaint it myself after waiting forever.

    Three Willows Apts

    (5 reviews)

    When I was looking for places, I had ApartmentRatings.com open alongside Padmapper, which is…read moreawesome. I love that website. But I digress! If I found a spot that sounded good, I checked apartmentratings.com, and often, I discovered cockroaches, paper thin walls, parking lot parties, safety issues, and a plethora of other horrors, hiding behind possible homes. At one point, I finally ended up sorting by ratings in apartmentratings.com, and that's how I found Three Willows. Last I checked, they still had a 100% rating, which I admit, made me a little suspicious. But I have to say that it has been pretty good. The complex is quiet at night, and I can hear my neighbors if they go up and down the stairs next to me, or when they close their front doors, oh, and I can hear TV coming through the wall a bit in the living room, but mostly, I don't know a darn thing about what's going on next door, and I trust the same is true for them. My home feels very peaceful and quiet. There have been maintenance issues here and there, but they are quickly dealt with--successfully! One of the apartment managers lives in the complex, and she takes no sass. Things run pretty darn well around there. I've had one spider cricket (or whatever they're called), and there have been a few other bugs. Mostly, I find them dead. When I first moved in, I bombed the place with Raid foggers. I don't do well with spiders. I've found a few here and there, but only one has been alive! And he didn't last long. Neighbors seem real nice, and there are cats in windows and dogs on leashes. It's a good place. I'm pretty happy here.

    My husband and I moved into the development two years ago. We researched high and low when we were…read morelooking for a place to move. Three Willows didn't have a single negative comment about it. Once you move in you tend to stay until you buy your first house is what we were told and we can see why. Our townhouse is spacious with tons of cabinet and closet space. Who doesn't love storage space? If there's a problem, which rarely happens it gets fixed immediately by the maintenance workers. The management stays on top of everything and makes sure that you're satisfied. The development is very pet friendly and family oriented. We get a monthly newsletter and notices on our door about the occasional goings on in the development. In the past there has been a garage sale and lately there was free pizza courtesy of Comcast. For the most part the development is very peaceful. You can hear the occasional front door closing next door or the television on, but for the most part you don't hear your neighbors. You forget that you aren't living in a single family home sometimes.

    First National Apartments - Iconic Architecture

    First National Apartments

    (10 reviews)

    Downtown

    Current review 5/4/2020 ------…read moreFirst of all completely disregard the reviews about "government employees" "lacking modern amenities" "loud" that is complete gibberish. Tour for yourself and you will see that those are false butt-hurt accusations. ------ I have lived at several apartment complexes in downtown Richmond (8th and main/Heritage apartments/Edison) and I confidently say that First National apartment outshines them all. Beautiful apartment complexes with high ceilings, modern amenities, THICK walls (resist sound), large windows with a amazing view, and lighting fast Verizon internet. It's honestly a no brainer to live here - on East Main street and in the downtown Richmond area you do yourself a dis-service by not living here. Bottom line is you get what you pay for and just read the reviews they speak for themselves. ------ I highly recommend reaching out to First National and specifically ask for Aqua and Tina. Aqua is the current property manager and her experience and service towards residents is unparalleled. It is shocking how she is able to accomodate a resident's needs instead of looking at you as a "customer". Aqua is empathetic and tries to work with you to the best of her ability - in my opinion this is a skill that cannot be taught and it blows my mind that she hasn't been promoted to the highest paying option yet. This goes equally to Tina.

    Lived here for 6 years now, in two different units. I will be moving out when our lease is up in…read morethe next few months. Last summer we had 3 elevators, today we have 0. There are 18 floors with elderly people living on some of the higher ones. Previous property manager was amazing, she, her son, her dog, were always friendly, professional, and helpful. Current team is awful. Maybe they dont know that people are smoking inside because they dont want to walk down 18 floors to do so. Maybe they shouldnt send lease violations to people whose dogs are peeing OFF PROPERTY. Maybe they should fix the elevators so peoples pets can hold their bladders before till they can get outside. Maybe they should be chasing after the people who fill the amazon locker for weeks with un picked up packages. I've been purposely coming back home later to avoid rush hour elevator traffic so that we dont have to cram 8 people into a 5 by 5 space. DO NOT let this reflect on the maintenance guy. He is great. But machinery like elevators is a different beast. I cannot wait to move.

    Otis - apartments - Updated May 2026

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