I can't speak to the apartment living experience (I've heard mixed reviews), but I live in their…read moresister property across the street and have reciprocal access to their amenities, so I can attest to those. They have free exercise classes for residents four days a week in the Wellsmith gym that look fun -- I just need to actually get my toosh over there at some point. The pool is nice too, and the cabanas are a cool feature. I do prefer the Penstock pool though personally. Wellsmith also hosts mini vendor markets sometimes, and I enjoy those. The folks working the leasing office are pleasant. They've had to re-key my access a few times.

We moved a lot of apartments in for our company with one move in date- Wellsmith had a super quick…read moreturn around time. They were super helpful! Especially Kaitlin Owens and Erin McGrath!

Very old, appliances. Had to submit multiple work request in the one month we lived in the unit…read more Convenient yes, daily living with kids - not so much.

The Flats at West Broad Village's "community care team" cares little for residents. They do not…read morehold themselves accountable for the issues raised, and present excuses regarding fixtures to the package delivery system, the broken package room door, gym equipment, or creating partnership/incentives with the local businesses that create "the village" they market . They will say "they are working on it," and months later, the issue still stands. With the exception of the maintenance team, the "community care" team does not care for their own accountability. However, they do care about ensuring you are accountable. For example, they switched the rental insurance system and requested residents upload their new insurance by 9/1. The morning of 9/1, I uploaded the insurance, cc'd them in the email, and they charged a $13 penalty. Do note residents verify rental insurance before moving in, thus I do have rental insurance-- they simply did not choose to transfer the prior documentation to the new system and left the hassle on residents to do so. Additionally, 8/21, I paid $2,536 in rent in ADVANCED based off of the charges in the portal (proof attached). On 9/6, Katina mentioned I owed $63 + the $13 charge but said it would be removed over a phone call. I was very grateful as numerous changes have taken place due to shifts in property management in July. On 7/31, they stated, "Moving forward, your monthly rent will be posted on the 1st of each month. You will still be able to review your monthly charges through your conservice statement, but the official charge will not be posted until the 1st". I neglected to remember this; by paying my rent early I did not see the conservice statement in the portal as the 2 systems are not merged. On 9/6, after I was notified of the $63 by Katina and thought the phone call reminder was very kind -- on the same day, I returned home after a long day of work, to a "notice of failure to pay rent" posted to my door stating I would need to vacate the premises in 5 days if I did not pay rent. A Notice to Pay is a 14-day letter for money-related issues.This notice is used for failure to pay rent. The landlord gives the tenant written notice that rent must be paid within five days of service date or the tenant must vacate the premises. During the pandemic, the original 5 day notice was extended to 14. While it is still listed on Henrico County's website (https://henrico.us/sheriff/civil-process-section/eviction-process/) , it may have resorted back to 5-days following the pandemic-related state of emergency. However, despite the legality of it, I do not have a pre-existing history of late payments. While I did not see the $63 due to my initiative in paying rent early, the documentation of the $2,536 clearly shows that my intent was to pay rent. If the Flats at West Broad Village's community care team truly valued its community of residents, you would think they would have taken the context into consideration prior to posting a notice. Instead, this made me feel as if I am simply a disposable inhabitant of their property. Minimally, giving me to the end of the day to pay the rest of the amount would have shown an ounce of compassion or empathy, but they do not have that. In this chaotic world where everyone is hustling to cover inflated groceries, gas, rent post-pandemic and amidst a recession trying to survive, they are heartless. While West Broad Village is beautiful and the apartment will be beautiful, if you choose to live here, live with zero oversights or mistakes or they will clock you while making no improvements theirselves.

I am handicapped and the staff here has been really amazing with helping me here ... during the…read moreincredible ICE-IN of 2026 Denny even came out to clear my walker so I could make a medical appointment (I fall well enough on my own without ice that my cane could not even puncture). I was really amazed and touched. Melissa rocks! The neighbors I've met seem kind. I'm pleased... except ebery time I get a closet organized, there is some maintenance required and I have to empty the closet and start over. The doors really could use a bit of weather stripping, but towels help.

I truly lived a nightmare there. Parking is an issue even with paid passes. My car was towed with…read moremy pass on the dashboard. Maintenance and contractors made a massive mistake when inspecting the sprinkler system which resulted in soaking my living room and bedroom and no one wanting to take the blame. I had to stay in a hotel for the Thanks giving/Christmas holiday season. the mangement suggested I sleep on my sofa, so I received no assistance from them. My kitchen sink kept overflowing and management/maintence would not listen to me about the problem resulting in overflowing into my living room and drenching my carpet. Roots were growing in the pipes and made the water backup. As a result, they replaced the carpet, but gave me carpet thaat did not match the carpet in the unit without letting me know beforehand. I was forced to live with two tone carpet. My list goes on and on. I felt disrespected living there, even though I paid my rent on tie every month. They raise the rent by hundreds annually. Management is too small for the size of the community. The onsite staff constantly changes. I don't recommend it, but each his own. Good luck!!

DO NOT RENT HERE!! Run down. Poor management. Even the management company doesn't care that the…read moreonsite management is horrible. They literally just want their rent! Far better places that actually care about their residents!

Broadmoor has been my home for 3.5 year and I finally had to leave as my needs have changed…read more Overall this is a good community that is well landscaped, secure and is close to everything you need, and is staffed with a friendly and helpful management team. Based on my experience, these are the pros and cons. Pros- 1. Location - minutes from Kroger, 7-11, Sam's, Costco, Asian Grocery, Indian Grocery and a ton of restaurants 2. Management Staff- They have been very friendly, available and always ready to help. (Thank you Yaya!!) 3. Service - Onsite service staff and app to raise and follow up on service requests makes maintenance a breeze 4. Security - ADT connected security systems in all homes and connected thermostats Cons- 1. Few of the apartments are older but they have been renovating most of the partners and the new ones are gorgeous 2. Parking - It can be difficult to find spots right in front of the building where there are more cars per apartment. If you arrive home after 9, you might have to park in the additional spots which could be a minute to walk. I definitely recommend Broadmoor!

The customer service has been great. Lisa has been a total saint working with me through unforeseen…read morecircumstances I've run into while working out a lease.

Do you enjoy being sick from mold and spending thousands of dollars to find out what's wrong with…read moreyou? Do you enjoy being lied to and told there's no problem and to just move out as if it's YOUR problem even after you have clear photos and had mold testing done? Do you enjoy a poorly maintained living space? Do you enjoy having no heat for 14 days during a snowstorm and full days below freezing and getting the runaround? If so, Water Pointe apartments are for you! Bonus points if you enjoy playing games. They'll do fun things like finally fix a broken crawlspace door and put a lock on it after you go in to take pictures of the nightmare below you that's making your apartment inhabitable from musty odor and mold -- this way you can't have anyone test it for proof. They will have zero concern over you or your child's rapidly declining health. They'll demand to run duct cleaning with microbial scrubbers days before mold air testing to falsify the results. When you serve them with papers for a lawsuit, they'll go in the crawlspace the next day to try to remove some of the evidence AND disturb even more mold while they do it and make you and your family even sicker. Send them photos of mold under your carpet that tests high for mold from a lab and they'll ask what you expect them to do, then just ignore you for weeks. They'll tell you after over a week of no heat in January that they picked up the part to fix your heat on a Friday evening and that they'll come by on Monday to fix it, because you know, it's the weekend (but then it's not fixed for five more days anyhow). Too bad for you -- they'll go home to their nice cozy homes. I could say so much more, but who wants to read a book -- you probably get the idea. I know of several others who have been forced to move out because of mold that they deny and they and their entire family have become very ill (both sections of the apartments). Take your chances with your life and move here. It'll be quite the adventure.

Sheena and Pam are amazing, they worked with me and got me in right away with all positive energy!…read moreWhat a beautiful place I can't wait to call home !!!! They are clean and affordable just what I needed . Shannon B.

This is the most DISGUSTING apartment building I have ever seen…read more They let tenants leave their dogs pee and poop both INSIDE and OUTSIDE the building. You will be walking around this daily while living here. If you bring this issue up to the leasing office you will be ignored. They have several broken down cars that's been sitting around the building for over a year. An overall trashy look but also taking a valuable free spaces from other tenants as you have to pay extra to park in the parking lot. The leasing office staff is also outrageously rude and lacks urgency/responsibility to the point where I've lived in my unit for over a year yet no one has fully processed my paperwork from renewal. They also will not give you a key fob for every tenant, you have to pay extra if you want every tenant to have a key, yes even if they're on the lease and have already paid the fees associated with doing so. All in all, I have never seen a more disgusting building in Richmond and am utterly shocked at the lack of care from employees at this establishment. Good luck to everyone that has to live here.

This place is wonderful! Everyone who works there is super helpful and very knowledgeable if you…read moreare looking to purchase one of their lofts. Plus their are multiple online options to finding and being alerted of their availability, that they are more than willing to show you! They are also great with creating a happy environment for everyone who lives there and take the time to get to know them & do fun seasonal activities. Definitely a wonderful place to be!

Loved living here for a year. Wish I could've stayed longer. The apartment itself was really cool…read moreand had a very industrial feel inside. Love the location and the neighborhood it is in feels relatively safe, the only thing I ever worried about outside of the apartment was potentially having my car broken into because that happened to a few cars while I lived there but never to mine. The staff at City View Lofts are pretty responsive and helpful, Especially maintenance. The only issue within our apartment that we ever experienced that wasn't immediately handled was a few minor leaks after a very heavy rains. The dog parks nearby are very fun and a nice opportunity to get to know people if you are new to the area. There are also two breweries and a handful of restaurants nearby within walking distance.

DO NOT, I REPEAT DO NOT LIVE THERE. When you initially look at apartments, you will see all their…read morebeautiful apartments and the pool areas things like that. Walk around the property a little bit! The breezeways in every building are gross and never cleaned. There is always trash specifically in the lower levels and they never clean them, I would take my personal blower and clean it. They painted the stairs last year in all the buildings yet they didn't even clean the areas first, they just painted over Hair ,dirt, and leaves. We were nightly frustrated with loud music and people in the street screaming. Christmas night there was a huge fight just outside my apartment. We had our delivery packages repeatedly stolen to where we had to get an Amazon locker for delivery's. The back trash area of the trash is ALWAYS over flowing and so gross you don't want to go near it. Yet, you are forced to pay the mandatory charge of $30 a month for "valet trash service" at your door. This only 4 days a week if you're lucky and depending on the mood of trash people they may or may not take your trash, yet you can't opt out. Run far and fast from this property. I have attached pics of the trash area

This review is to Thank our Manager Nicole for caring about the residence! The men have been…read moresalting every inch of the property. I extend a thank you to them also for their hard work. Nicole, did not wait she made them start early I had to run out and our property was salted and you felt safe walking on it. You did not have to worry about falling! Thank you again!