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    Wells Fargo Advisors

    5.0 (1 review)

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    13 years ago

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    Wells Fargo Bank - Generic Wells Fargo Image

    Wells Fargo Bank

    (9 reviews)

    Read through to the bottom is the recommendation…read more This review is for the Wells Fargo located on Hwy 49 & Bell in Auburn, CA. Wells Fargo stole $240.00 from four of my Savings Accounts with them, over the course of the past 5-6 months. Apparently, if the balance on an account dips below $1500.00, they take $12.00 for "Service Fee." So, in essence, I really do not have access to $6000.00 of my own money (4 x $1500.00)! Wells Fargo uses that money for loans and investments, so again, in essence, it is blackmail. "If you do not leave your money in our bank, we charge you $12.00 every month." Am I the only customer that did not know this? I have been a Wells Fargo customer since 1978, and stayed with them through all their financial problems, lawsuits, and fraudulent behavior, because they have always treated me, as a valued customer, and made things right. WELL, NO LONGER. I asked for all the $12.00 charges (all 20 of them) to be reversed because I was not aware of this new practice of theirs. The banker, Ampily Biju, who helped me was sweet and tried to credit back all the charges, but she was limited to only being able to credit two charges per account. She did a great job of explaining what she was doing throughout the whole process. But when I asked to speak to the bank manager, he came across as arrogant and rude. He stated that Ampily had explained to him what the situation was, and he stated that Wells Fargo has changed their policy (again, unbeknownst to me), and the branches are only allowed to credit two charges maximum on any account, in a twelve-month period. He further explained that this policy was to "treat everyone equally." It made absolutely no difference that I had been a customer for almost 50-years. Obviously, it no longer matters to Wells Fargo that they keep loyal customers anymore, because of the $144.00 in "Service Fees" (and making a lot of money from me, on interest, by financing the purchase of our two homes) they refuse to credit back to my accounts, they will be losing a faithful customer of 47-years. I may not have a lot of money, but Wells Fargo was founded on the basis of treating people fairly, and "Henry Wells demanded that courtesy dominate all transactions, and the company served all, regardless of creed, colour, or gender." This male bank manager basically told me (a woman) that my business is not valued by Wells Fargo any longer. I guess they have just gotten too big to care about the working class of people. "As one of the world's largest financial services institutions, the work we do at Wells Fargo brings real responsibility. It requires that we act with the highest standards of trust and integrity. Each day we make decisions in how to conduct our business and serve our customers and communities. This Code of Conduct, together with our Employee Handbook and other company policies, guides us in how to do the right thing in the right way." Excerpt taken from Wells Fargo's "Code of Conduct - Message from the CEO," Charles W. Scharf. This branch manager failed in his Code of Conduct by showing no empathy or concern for my complaint. No integrity when he stated, "It was not his fault that I do not monitor my bank accounts," to which I replied, "I should NOT have to." I should not have to look at my savings accounts every month to ensure that Wells Fargo is not stealing from me. My trust in this institution has been shattered.

    I am handling a trust for my in-laws and had to close one account and create a new trust account…read more There were some complexities accessing the old account and involved my brother-in-law who lives out of town. We were unsuccessful with getting anywhere with another branch (the folks at that branch didn't know anything and weren't interesting in figuring things out). I decided to stop in at this location. The personal banker I worked with, Ms. Vargas, was extremely competent and helpful. She was extremely good at keeping me updated via email and had a "can-do" attitude. It took a couple of visits to get everything straightened out, but everything worked out in the end. I recommend this branch to anyone considering using this bank.

    First U.S. Community CU

    First U.S. Community CU

    (13 reviews)

    Don't waste your time with these clowns! Here's the story:…read more I needed a business account for my new California LLC. I went online and chatted with a representative before heading to the branch, as I wanted to be sure I had all the paperwork I needed to complete everything. You might have thought he would have mentioned you have to have an appointment to open an account. He did't, you do, so I wasted a half hour mountain drive from my home to go there for nothing, then another half hour mountain drive home on a Friday. The woman at the Auburn branch took my paperwork, said it would not be for nothing as everything would be set up for my new Monday appointment and she would let me know in advance if anything else was needed. I go back on Monday, (another hour long round trip mountain drive) only to be informed that because I do not have a physical office, they will not open a business account. I find this hard to believe, there are no end to number of businesses that do not need nor have physical offices, but two women insisted this is the case. Also neither of them had ever heard of such a "strange thing" as a registered agent, something every corporation is required to have. They almost acted like I was trying to pull some sort of scam. So I have a physical address filed with the state with my registered agent, I have a business PO Box mailing address, and I have a local physical personal residence address, but nope, not good enough, you MUST have an office. Honestly, if they are this incompetent and uninformed, maybe this was a blessing in disguise. You try to do the right thing and support smaller businesses, but sometimes it just does not pay. Meet me half way guys! HUGE waste of time and displays of incompetence.

    The absolute worst experience I've ever had. would not recommend ever. My account information was…read moreleaked, I was lied to, then told that you can switch digits on PayPal to use other accounts. I was promised a call back 6 times with no follow through. I finally got reimbursed after multiple calls, then my card was shut off for another week. This is the worst credit union ever. Do not give them your money. I couldn't even close my account after I took time off work to go in person. I had to print out and sign several documents that their call center couldn't even get right. The most frustrating experience I've ever had. DO NOT BANK HERE.

    NorthBrook Financial Group

    NorthBrook Financial Group

    (5 reviews)

    Called looking for some tax/financial advice. 4 days later I get a call back and explain that while…read moremy husband and I have each done our taxes ourselves in the past we are now in a more complex financial situation with higher income, being married, having a child, investments etc. we were looking for someone to help us figure out our situation from a tax perspective as last year we ended up owing quite a bit unexpectedly. Gary told me that he only helps clients. I asked if he charged an hourly rate and if we could at least meet with him. I said that we were interested in becoming clients, but would prefer to at least meet first and discuss our current situation. Gary was reluctant to help me and stated that if I were one of his existing 400 clients he would probably be able to help, but that he thought I should just use the IRS online calculator. I explained that I had already done this and needed further professional help. Gary suggested I call someone else. I'm glad he is doing so well he can afford to turn down wealthy clients, but I'm very much not impressed.

    Gary has been doing my taxes for 20+ years. I haven't left a review until now as I happened to see…read morethat someone gave him "1 star" which even after reading the review is completely unwarranted. (Side note: reviews need to be objective for them to be of any value. A 1-star review should be reserved for someone that shuts a door in your face, gives horrific customer service, etc. The system is not meant to be a subjective measurement of how personally offended you are at the moment that you didn't get what you wanted, or that you were told "no". Last bit: the fact that that '1-star' reviewer felt she had to mention that she wasn't treated in a manner commensurate with 'her wealth' speaks volumes.) I give Gary extra kudos for remaining in his integrity and saying, 'no'. Ok, off soapbox, which I only climbed upon to say that Gary is very knowledgeable, professional, stays current on the tax laws, has done a stellar job for decades, works hard for the fastest turn-around time, is flexible as heck with appointments, and on top of it is kind-hearted and easy to work with. So this is an Objective 5-star review. ;) -Linda, B. Meadow V.

    Wells Fargo Advisors - financialservices - Updated May 2026

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