This is a bank branch that mirrors everything we love about the good old days, accompanied by state…read moreof the art security. It doesn't take long for these employees to get to know you by first name and offer you coffee on a cold morning. Any of which you would be happy to have over for a BBQ. But go to withdrawal a lot of cash and look out! They want to be sure I am not being ripped off by anyone. Seriously, I can take care of myself but it was nice to know they had my back!

I've held accounts at this bank for around 20 years. I have to say " you won't find a bank like…read morethis just anywhere. It is the epitome of a small town bank. The tellers truly care about any concerns you have about your account. They know your name when you walk in and I wouldn't think of ever banking anywhere else. Especially one of the big banks that think of you as a number.

River Valley and Sarah Littlefield are absolutely amazing. Sarah goes the extra mile for clients! I…read moreappreciate them so much!

I would like to first say when I first opened my account a few years back with RVCB I was elated. I…read morehad not received such amazing service from a bank in YEARS! RVCB was recommended to me by multiple people so seemed like a no brainer. The bankers I enjoyed and had great customer service have since left, NOW I UNDERSTAND WHY! I tried to open a new account and was greeted with disappointment and off putting vibes. Giving the best edit of the doubt I still tried because we all have our days, right? Terrible communication and failure to work with me multiple times. I not only decided to take my new account elsewhere, I CLOSED my personal account. I highly recommend you think about if doing business with this bank is something you want to do. You can bank anywhere! Take your account and money to a bank who will not only work with you but also have clear and follow through communication! Auburn has such a great community! Work with companies who are passionate and community driven.

Cookie day is my jam. It's always fun to come I and get some cookies and coffee while waiting (but…read morerarely do you have to wait here!) I hope they get an ice machine or a cold water dispenser for the coffee and tea nook for the summer heat. As for the banking, they're awesome! I can't seem to get service like here anywhere else! Great people. Awesome cookies on Fridays.

I love this bank! Been with them now about 15 yrs , they are a bank but run like a credit union…read more with the same ideas of members first!

This has been a long time coming. Last year I was hacked. Long story short got a call that came…read morefrom firefighters credit union (as it's listed in my phone)....thenthe nightmare began. An hour into the call, my husband walked in and realized I was getting scammed. I hung up. This man already had access to all of my accounts. He was transferring all of my text messages, emails and even my social media directly to him. He had control of everything. I was in a complete panic. Spent a couple hours at firefighters CU, then off to Apple Store to buy a new phone. It was either that or change my phone number I've had for 30+ years, Everyone there was so kind and thoughtful. I was shaking so bad I couldn't keep a pen in my hand. But within a couple hours, everything was fixed thanks to the kind people at Firefighters Credit Union in Roseville. I can never thank you enough. God bless each and every one of you!!!

Always helpful and friendly staff. I've used them for my primary banking, plus commercial real…read moreestate loans, HELOC and auto loans. Highly recommended!

I moved to Reno, Nevada but kept my main account at First Northern Bank of Dixon in Auburn, CA. I…read moremiss going in there because they have always treated me like family. I guess I am old fashion but I don't care about large, fancy banks. I want that personal touch like always making me feel like an old friend they had not seen in a while. They remember things about my family and ask about how my daughters are doing. When I have had any questions, I call and actually get a live person that will help me right away. I want the staff at this bank to know they always made a difference in my day by wearing smiles and treating me with caring and kindness.

Unlike the first reviewer, I don't go to this bank for their technology aspect: We have an account…read morewith a large mega-bank, and they are completely up-to-date on their technology. Unfortunately, this also means that EVERYTHING is based around their technology. i rarely go into the branch anymore, and when i do, no one knows me (they switch staff a lot as well). That makes it more difficult to carry on business, believe it or not: it's very cold and precise. I've had to ask questions concerning accounts, and the people in the branch have been absolutely clueless as to how to answer: they have to call the same 1-800 number that I would to get customer service. What kind of system is that?? When I go to First Northern, everyone knows who I am. i get business done (efficiently, I might add..) and have a pleasant experience. I feel like my money is taken care of. The staff at the desk all work well together, and do a wonderful job. This bank WANTS your business, and it shows in their high level of customer service. If you're looking for an investment firm, their department of Raymond James is really TOP NOTCH. Rhonda and Dave have worked together for years, and they really know their stuff. Excellent service, excellent work keeping my money safe and growing investments. I REALLY DO LOVE THIS BANK!

Manager Chrissy and banker Chrystal made every effort to help me with my needs today. They were…read moreprofessional and knew the products inside and out. I will definitely be continuing business with them.

Opened an account when it was BBVA. Was forced to open a checking account when we opened a Money…read moremarket account. Accounts were linked & there wasn't a service charge. PNC took over, We were required to link the accounts to avoid service charge. Called PNC & was assured that money market account had large enough balance & was linked. Called PNC again in Jan 2023 when service charge emptied checking account, manager said he would fix things. He called the next day & said it was fixed. Received statement in April and was charged service fee again. PNC is a lousy bank. Closed the Money Market & am moving cash to a new bank that pays 4.5% interest instead of PNC's 1.5% interest.

William was one of the first people we met when we moved to the area and one of the nicest guys we…read moreknow. He earned our investment, taxes, and car insurance business and we consider him a friend who is always ready to talk with us or help us out, even when we drop by unexpectedly. One of his associates, Beatrice, is friendly and EXTREMELY responsive to email every time I have a question or want to get a quote on a different vehicle. Price-wise, they are pretty good. To be honest, I had quotes from other than were about $150 less per year, but having this local office and their support is worth the difference. I'd not had any kind of auto claim in more years than I can remember and then literally 5 days after I switched my cars to WW, a semi threw a rock and broke the expensive windshield on my BMW. Of course they believed me (the truth) and there was absolutely no fuss about getting it fixed immediately (big thumbs-up for SafeLite as well). I also feel compelled to speak to the negative reviews which I am absolutely shocked to see. Remember, when someone gripes on Yelp, there's ALWAYS more to the story... and their sole intent is to punish... fairly or unfairly. When someone as nice as William allegedly tells you he doesn't want your business anymore, you KNOW that that's a troublesome customer! No doubt. Or sour grapes because they didn't appeal to their petty ego and grovel to keep them from leaving? Please. And to blame the agent for things that are set by the parent company is both unfair and vindictive. A little self-reflection for these folks might be in order. For me though, in 40 years, I've had plenty of remote/online insurance policies, and two local agents (one of them for the entire 40 years!) The local agents are much better to work with, and WW is awesome, knows his stuff, and helps you out in any way he can.

This company is awful. They stole my personal information to create a fraudulent account and a…read moreduplicate insurance policy I didn't need. I refused all the paperwork, didn't sign any documents, and the next month they create a policy for me and try to bill me. I could not have objected more or refused more strongly. I already have a policy with a different company and stated this. They decided to just bill me anyway, it's up to me to call now and fight for a refund and waste more time. This is totally sleazy way to conduct business, and I wouldn't trust these crooks to insure me!

We were previously at Umpqua across the street and switch to Banner, which turned out to be one of…read morethe best decisions we've ever made for our business. The staff is unbelievably helpful, good suggestions that don't cost anything, and go over and beyond to make sure the customer is happy. we do not use a lot of electronic products, but I know that they have all the same bells and whistles like ACH, wires, vault services, account analysis, etc. Our business uses a lot of cash and their offering is much better than any of the competition I found in the area. Unless you have super complex banking needs, this branch and bank are a great fit

A nice addition to the area and replacement for former WestAmerica bank customers. Similar…read morepersonal service which ROCKS! No impersonal mega banks with know nothing staff for me. Prompt service and never crowded. Given them a try.