This is a bank branch that mirrors everything we love about the good old days, accompanied by state…read moreof the art security. It doesn't take long for these employees to get to know you by first name and offer you coffee on a cold morning. Any of which you would be happy to have over for a BBQ. But go to withdrawal a lot of cash and look out! They want to be sure I am not being ripped off by anyone. Seriously, I can take care of myself but it was nice to know they had my back!

I've held accounts at this bank for around 20 years. I have to say " you won't find a bank like…read morethis just anywhere. It is the epitome of a small town bank. The tellers truly care about any concerns you have about your account. They know your name when you walk in and I wouldn't think of ever banking anywhere else. Especially one of the big banks that think of you as a number.

I have had nothing but good experiences with this credit union office. I have a business checking &…read moresavings that I run as a nonprofit, and a personal checking and savings for everything else. This was my first credit union experience and it's all been good. I use computers but am not computer-savvy, and have needed a lot of help and used a lot of their time, and they have always been patient and helpful. I'm an aging Boomer, and the questions and requests with which I come to them deserve looks of exasperation, but there haven't been any; just patient helpfulness. It's also amazing how many services are free, compared to the two banks where I also have accounts. I'm planning to dump Wells Fargo because First US is so much better.

Don't waste your time with these clowns! Here's the story:…read more I needed a business account for my new California LLC. I went online and chatted with a representative before heading to the branch, as I wanted to be sure I had all the paperwork I needed to complete everything. You might have thought he would have mentioned you have to have an appointment to open an account. He did't, you do, so I wasted a half hour mountain drive from my home to go there for nothing, then another half hour mountain drive home on a Friday. The woman at the Auburn branch took my paperwork, said it would not be for nothing as everything would be set up for my new Monday appointment and she would let me know in advance if anything else was needed. I go back on Monday, (another hour long round trip mountain drive) only to be informed that because I do not have a physical office, they will not open a business account. I find this hard to believe, there are no end to number of businesses that do not need nor have physical offices, but two women insisted this is the case. Also neither of them had ever heard of such a "strange thing" as a registered agent, something every corporation is required to have. They almost acted like I was trying to pull some sort of scam. So I have a physical address filed with the state with my registered agent, I have a business PO Box mailing address, and I have a local physical personal residence address, but nope, not good enough, you MUST have an office. Honestly, if they are this incompetent and uninformed, maybe this was a blessing in disguise. You try to do the right thing and support smaller businesses, but sometimes it just does not pay. Meet me half way guys! HUGE waste of time and displays of incompetence.

We have been doing business with Tri county bank in Auburn for numerous years. They are fantastic!…read moreGreat service and great people. Michelle and Daniel are very professional and provide us with the best services. Steve

I was ripped off by tri county bank. They put my account into inactive and began charging $5 per…read moremonth for inactivity fee. I closed the account with less money than I had deposited I never received a letter or anything from them, they just ripped me off Do not do business with this horrible bank My letter of protest about this stealing of my money has not had any response Do not do business with them

Why would you open up at 9am than close at 11:45am for lunch than open up again at 1:15pm to only…read moreclose at 5pm? So you can only access your money in a 6:30 hour time span? I suggest everyone close your account and go with someone who actually stays open

Their online banking is a complete joke....the technology is outdated, and unusable…read more The personal bankers in the branch do a good job, but if you need online banking of any kind, go elsewhere.

Very nice bank! I'd never been inside an Umpqua before, and was pleased with my experience. The guy…read morewho helped me, Kevin, was very sweet, got me in and out in no time at all. Gently tried to get my business, (I bank with another company), but wasn't pushy or annoying about it, which I appreciated. I respect the hustle. The place is a little old/outdated looking inside, but who cares, yeah? The other employees seemed very friendly as well. VERDICT: A very nice branch. Go for it.

Customer service is horrendous at this bank. Phone support re directs you to the local branch. Then…read morelocal staff are clueless or helpless to help customers with issues. Management will not move a finger to investigate customer needs and simple inquiries are flat out ignored.

River Valley and Sarah Littlefield are absolutely amazing. Sarah goes the extra mile for clients! I…read moreappreciate them so much!

I would like to first say when I first opened my account a few years back with RVCB I was elated. I…read morehad not received such amazing service from a bank in YEARS! RVCB was recommended to me by multiple people so seemed like a no brainer. The bankers I enjoyed and had great customer service have since left, NOW I UNDERSTAND WHY! I tried to open a new account and was greeted with disappointment and off putting vibes. Giving the best edit of the doubt I still tried because we all have our days, right? Terrible communication and failure to work with me multiple times. I not only decided to take my new account elsewhere, I CLOSED my personal account. I highly recommend you think about if doing business with this bank is something you want to do. You can bank anywhere! Take your account and money to a bank who will not only work with you but also have clear and follow through communication! Auburn has such a great community! Work with companies who are passionate and community driven.