Horrible lab. Waited over an hour. Sign on wall says if you have been waiting more than 15 minutes…read morelet us know. When I did I was told we only have one person drawing blood.

I went to Laboratory Alliance at 475 Irving Ave, Syracuse, NY 13210. I asked if I was supposed to…read moresign in on the clip board. She (Hannah if that's her real name) said You are going to need to wait ! She was very mean and snotty ! i did not like her attitude. It doesn't cost anything to smile and be nice ! She had her badge covered up so I couldn't see her name. I asked what her name was, she said Hannah, I don't know if that's her real name or not. people in public service need to be friendly, not miserable! it looked like she was training someone.

The practice desperately needs better staff training and management oversight. I've been a…read morelong-time patient because the doctor is good, but the staff at this practice--especially the nurses--can be unprofessional and disrespectful. I interacted with the office manager to get her feedback and she herself was unprofessional and dismissive. This kind of behavior is unacceptable and adds unnecessary stress to patients already trying to get care.

Busy practice. May need to go to Urgent care if they can't fit you in for sick visits.read more

Courtney is the most caring, informed, kind, intelligent phlebotomy nurse. She distracted me so i…read moredidnt even feel the blood draw happening, which I normally do. Very lucky to have her. 5/5 ​

From the owner: Labcorp is a global life sciences and healthcare company, and our mission is simple: improve…read morehealth, improve lives. We leverage science, technology and innovation to accomplish our mission--getting you answers that help you make clear, confident decisions about your health.Our Patient Service Centers offer routine medical testing--as well as recommended screenings based on your age and gender. It's easier than ever to make an appointment. Testing results will be available to you in your Labcorp Patient Portal. Quick and easy information both you and your healthcare provider can use to improve your health outcomes. And walk-ins are welcome.

I went to get blood work today at W Taft Road in Liverpool NY and I had the pleasure of working…read morewith Yeri (I'm sorry I didn't catch the spelling). I let her know I usually get sick after I get my blood drawn. She was absolutely wonderful, very calm and collected. We talked for a little bit after just to make sure I was okay to get up and she was so personable. I will absolutely be going back to see her. She made this experience a lot more bearable. I am hoping this will reach her. Thank you!!

My visit was great very fast i was in and out in 10 minutes Nancy was very sweet and very fast she…read morewas great at her job i have not one complaint about my visit.

Very Poor Service. They did not submit recent Rx for several lab tests to my Aetna Medicare PPO, as…read morethey have done in the past, Now I am looking for a way to file a claim directly with my insurer. In the meantime, I will not pay the bill they sent to me because they erred.

I've been here every 3 months for the last year or so. I've never had an issue with being checked…read morein quickly at the front desk or rude staff. On multiple occasions while chatting with them during my labs they have mentioned how they are always short staffed, and I believe it... that waiting room is always packed and your wait time will be 1-1.5 hrs without fail unless you come right when it opens (and even then, you'll probably have a bit of a wait but more like 20-30 mins). I've been told that all their locations are dealing with the same issues with wait times-- I don't know if that's true but I still come to this one.

it was easy to access the system to schedule an appointment. My insurance company was shown to know…read moreI have it documented as a covered provider. When I was at the facility, even without an appointment, I was cared for readily. It was not a busy time which helped the expediency of the service. However, this was not expected and thus still I am happy that they worked as fast at getting my labs drawn quickly.

I have never experienced such bad customer service before today. The first time I went into the…read moreoffice, the lady in the chair to the left with white hair and glasses (I did not get a name) was so rude to me because I was nervous and did not have everything that was required at the time. So I had left and came back with what I needed for my visit, I presume she was being cordial because there were other patients in the waiting room and her colleague was next to her. Nonetheless if you are in a customer based employee, attitude and being rude is not ok.

I came here for a time-limited drug screen. I didn't have an appointment so naturally there was a…read morebit of a wait. The young lady was working on her own but still getting people seen. I was scared I would have to leave but she got me in! If you must go, try to make an appointment. Expect a wait & just exercise patience. The customer service is top tier.

You need an appointment! They do take walk ins but you will sit there all day. Need a better…read moresystem and better communication. Wasted half my day off trying to get a simple drug screen for work. Nobody to speak to just a tablet on a stand.

Update to my original review. Reached out to billing and was lied to by the billing department that…read morethey don't charge me which they did and that it was my insurance who had to update the eob in order to refund me. They are coming insurance fraud and are scrambling. Check any bill you get from them I have been charged every time I have gone there and then called asking why if I paid my copay would I be charged again and 9 out of 10 times it is some lie. Oh we didn't see you had insurance you can disregard, oh we weren't parring with Excellus then (they were). This company is dirty and you should not trust their billing practices.

I went there at my surprise to do a drug test for a job and then later I found out they didn't give…read moreme all of my identification back So when I asked if it was there, they said no And now I have to get my ID replaced

Thought improvements would be made when they changed locations. Nope. Phones are NEVER answered, no…read morematter what department you call. Had been due in June for my regular 3 month checkup, which ended up being today, Sept 6. This was after driving down there and leaving my info in order to get appointment twice.Was informed 5 mins after appointment time that there was no doctor . Poor woman doing intake was working alone, running back and forth, apologizing to all and doing the best she can. It's not just me, and it's not rare. It's the norm. The other clinic on west side is even worse. They tell us not to go to urgent care or ER, but after a certain amount of time medical issues become urgent or an emergency.

I don't know if this place has a private parking lot but I saw 2-hour street parking out front…read more Everything is a little run-down. The workers were for the most part fine but one lady, in registration, kind of ignored me for a while, told me to wait, went outside to chit-chat with a different receptionist, and then came back to help me. The nurse I spoke with mixed up the place where I work with the place where I wanted my medications to be sent so the nurse practitioner, who I ended up seeing afterward, ended up sending my script to the place of my employment, which happens to take prescriptions as well, rather than the place where I actually get my prescriptions filled. So that was very annoying and unprofessional.