I see multiple eye doctors for the chronic dry eye that has plagued my life since I first felt the…read moreeffects of ocular rosacea a little over a year ago. I live in Arlington, VA, but my favorite eye doctor is actually Dr. Eisele in Winchester. I drive there routinely for MiboFlo treatments, which are only offered at two practices in the state. (MiboFlo is a much more cost effective dry eye treatment than Lipiflow, in my opinion, because a technician operates a small wand directly to place a high but safe level of heat on your eye lids and unclog those glands while Lipiflow is a machine that cannot be individually set for different sized people/lids. Also, with MiboFlo, they manually express the lids later to guarantee as many glands as possible get unclogged to start properly functioning again.) I see a real difference every time I have this procedure done, and the people there always make me feel heard and do their best to address the stress that often exudes from dry eye sufferers like myself. It is completely worth the 1.5 - 2 hour drive for this procedure and the service I experience each time I visit Eye Associates of Winchester. There is always a long wait as Dr. Eisele's time is highly sought after for her expertise, but it is worth it for the time she takes to evaluate you and treat you thoroughly. All of the staff there also make you feel welcome and will do their best to help you however they can, and they do it with a smile. Graham and Dara are very knowledgeable and accessible as well, and both have helped me outside of the office in moments of panic related to my eyes. I have never had a bad experience there. I always feel a little better both physically and emotionally when I leave that office, which for me means a lot, since having this condition can really affect your quality of life and subsequently how you feel about it.

This was my first visit since the merger, and unfortunately, I was disappointed…read more The wait times were already terrible at the previous practice, and sadly, the new location is no better. I waited TWO HOURS past my scheduled appointment time before I was finally seen by the doctor which was for less than five minutes. If they are unable to keep up with their scheduled appointment times within a reasonable window, perhaps they should consider scheduling fewer patients per day. Patients' time is valuable too, and waiting two hours past an appointment time is simply unacceptable.

I went to the website to request an appointment for both my husband and myself. No response…read more Doesn't speak well of the office experience. W

This was my first visit with Dr Seager. I was warmly welcomed into the office by the receptionist,…read moreshe was extremely friendly. I came early since I knew I was going to fill out a lot of paperwork, but was taken in to the exam room instantly. Sarah, the nurse was also very friendly while we went over my medical history. Dr Seager was also very caring and friendly. I was there for an hour and a half. Extremely pleased with my visit.

This office charges the patient from being a new patient ($100.00) to $65.00 for a new or updated…read moreprescription. Also stating they are specialist so they charge the patient another fee. Charging for a prescription after an eye exam is in violation of the Federal Trade Commission which states after the eye exam the patient MUST be given an updated prescription FREE OF CHARGE upon leaving the premises. This is a Federal Law which EVERY State must follow. For those of you who paid the $65.00 for a prescription, I hope you see my review so you can be reimbursed.

long wait time even if you arrive early! Be prepared to pay an additional $65 if you want them to…read moreprint your new eye prescription! Completely unacceptable! This practice is underhanded and misleading!

Retina Associates is an excellent group practice; each of the physicians and all of the techs are…read morehighly competent. We have experienced their capacity for empathy and for providing clear explanations. My husband has Type II diabetes. He started having difficulty with his vision which had always been excellent nearly three years ago. At first he thought it was just age-related near vision loss that can make reading and using a computer difficult. An excellent Winchester optometrist, Dr. Michael Dieboldt, OD, closely examined my husband's left retina, and disturbed by what he saw, referred him to Retina Associates on the Valley Health campus in Winchester. Jason Ruggiero, MD, attended Brown University as an undergraduate, attended Medical School at New York University, interned at Yale's St. Raphael Hospital, was a resident at the University of California at San Francisco and studied at the Schier Eye Institute, University of Pennsylvania, was the first to examine and diagnose my husband's condition: retinal branch vein occlusion. Dr. Ruggiero explained what was happening, that the retinal damage cannot be cured, but it can be carefully monitored and treated so the swelling and seepage from the blocked blood vessels is controlled. The condition must be carefully monitored and treatment adjusted as indicated. What was once an intractable conditon that ultimately led to blindness can be managed and what remains of the vision can be preserved. Because so many seniors in the Shenandoah Valley region have Type II diabetes, Retina Associates treats many patients and at times, the waiting room can be quite full because a staff member may be called in by the Winchester Emergency Room physicians after a shooting or serious eye injury. Of course, these are unpredictable situations and patients need to be aware that they can occur. One additional point, my husband or I have been seen by every member of the physician team at Retina Associates, and all of the techs and nurses have been excellent. It is important to realize that this is a team, and teams have to function well together in order to provide optimum care to patients. After well over two years, if I could give this team a 10-rating, I would. They are a superb health care team.

I believe that the doctor who repaired a retinal tear for me did a good job. His personality has…read morebeen difficult to deal with however. In my first visit he told me I was "a terrible patient" (his words exactly). At my subsequent visits, his manner has been fast and icy cold. Zero bedside manner. He announced I had Macular degeneration, and when I gently enquired about it, he was dismissive, in a hurry, and very touchy. Avoid him. The woman doctor I had once when he was away was gentle, no pain whatsoever.

Absolutely ridiculous! Not only was Dr. Garringer extremely rude to me, on the day of my…read moreexamination, I am disabled and required a ride to get to my appointments. I informend them of this. After the horrible first exam, they set up an appointment for me to come back to try contacts. I waited in waiting room, never saw the Dr. ( Thank You ) , I go upstairs where they inform me that they don't have any of the contacts, that she prescribed, for me to try on. You guys set up the appointment. Are you telling me that the Dr couldn't have looked at my exam before I got there and chose the contacts prior to my appointment. My sister had taken off of work. What a waste of time! I go have my new glasses made because I am desperate. Costing me almost $700. I start getting really bad headaches. My primary care dr suggest I get my eyes checked again. There is no way I am going back to Winchester Eye Specialists. I head to LensCrafters Dr. Hong. Great man and Dr. the prescription Dr. Garringer gave me was so very wrong and I have to get new lenses costing me an additional $700. I am so mad because I then receive a bill from Winchester Eye Specialists saying what I paid them for the exam was not enough and they want an additional $100.00. Are you kidding me?????!!!!!! After they treated me so poorly, wasted my time and gave me the wrong prescription. I tried to reason with them explaining all the issues and how I felt I had given them enough money for such horrible service. They insisted the money was owed and that it would be sent to collections ruining my wonderful credit. I explained that I would shout it from the mountaintops how I feel cheated, bullied and would make sure everyone I know would never to go there and that is what I am doing. Trust me, for better cost and service go to Dr. Hong at the Apple Blossom Mall. He is excellent.

In the last two years I've had three appointments with this team. The Doctors and the techs have…read morebeen professional and caring, but the workers at the front desk are HORRIBLE. They ALWAYS act as if you are interfering on their day; they ignore you as long as they possibly can, give you heavy sighs as you speak, don't make eye contact EVER, and give you a general feeling that you are the worst person they have ever had to deal with. Each time I visit, I leave wondering why I bother to give them my custom. My husband thought I over blow how rude they are, until he went yesterday. He was stunned!

Very patient focused. Answered all my questions regarding procedure for dry eyes. Gave me…read moreadditional information on the procedure to make sure it was right for me.

Dr. Fink cancelled one of my mother's appointments because he scheduled his vacation too late…read more Then, the office tried to reschedule another appointment because he wanted to leave early that day and she was the last appointment. She took the day off work for that appointment. They ended up letting her keep that one, but this is highly unproffessional.

The staff issues that had been a issue in the past has been I believe rectified. Unfortunately for…read morethe past it was hard to find reliable help and there for gave me pause. I discussed my concerns with the Doctor and he was very receptive and made me feel more comfortable with what he is doing to make the experience better for the patient. I have always had a good relationship with him as he takes his time with me in explaining what the plan is and the direction we are going. The office staff is pleasant and professional. The ladies who deal with the insurance and working with the different vendors have been fantastic in trying to take some of the burden off if their clientele. Even as a one man show he does not rush his interactions with the patients and makes every effort to stay on a timely schedule. But hey do want a attentive and thorough understanding and treatment or to be rushed out to collect a payment. I've always been told you get what you pay for and I believe I get top quality service and treatment. I believe my earlier review was out of frustration with some minor things at the time and does not reflect the true care I receive there. They truly care for their patients and it shows.

Took my money and then kept rescheduling appointments. After the 3rd time...this office could care…read moreless. Find someone else.

We have been going to Cedar Creek Eye Care for 3 years and have nothing but great things to say…read moreabout the office and team. Everyone is very professional and personable. Office is clean and comfortable. They have a nice assortment of glasses for both kids and adults. Dr Reyes is great and Abbie was very patient in helping me pick out my glasses! Highly recommend the office.

Customer service was great! Everyone was pleasant. The woman who took me back and did the initial…read moreexam was outstanding! My gripe, not everyone has a lot of money and going through the CCE for my prescription was expensive, it was never explained to me that I could go elsewhere and possibly save around $100. Which I learned later was an option. It seemed like a dishonest sales tactic. All I'm saying is buyer be aware of your options. Service was great! They are clearly having a problem collecting from insurance companies if they are resorting to shady sales tactics. All that said, I will go back.