I moved to Bluemont in 2004 and began using the services of Dr. Grady when his office opened in Round Hill. I believe Dr. Grady is a good dentist and I have no complaints about his work. I have had several thousand dollars of work done by him over the years which is out of pocket since I don't have dental insurance. I went to visit him in August 2017 for a toothache. They took an x-ray and he did a visual examination. I was in his office about 10 minutes. I was charged $150, which seemed pretty expensive. He referred me to an endodontist, Dr. Canby, whom I saw about an hour after leaving Dr. Grady's office. Again, there was an x-ray, a visual exam, a total of about 10 minutes. Dr. Canby charged me $60, which seemed reasonable. I thought it odd and surprisingly excessive that a DDS would charge two and a half times what a specialist would charge for exactly the same service and amount of time spent. I discussed this with the oral surgeon the endodontist referred me to and he recommended another dentist who was close to where I live, but also said there was a benefit in staying with Dr. Grady in that he had my history and was familiar with the work he had done. Taking this advice to heart, on December 19, 2017 I went to see Dr. Grady again for a toothache and to have a crown ground down a little. He found two cavities, which he filled, and he spent about 10 minutes grinding the crown. I expected the bill would be $200-300. I was shocked when the receptionist presented me with a bill for $939! The next day, the 20th, I called his office and asked to speak with Dr. Grady about the bill. The receptionist said she would have him return my call. He never returned my call. In the meantime I checked with the dentist the endodontist had recommended and went over Dr. Grady's bill with her line by line for each service to see what this dentist would charge for doing the same work, based on the descriptions on Dr. Grady's invoice. Instead of $939, her charge would have been $537. So Dr. Grady's bill was almost 43% higher than another dentist, recommended by my oral surgeon, a difference of over $400 for the same work! In January of 2018 my wife went to Dr. Grady's office for a cleaning. When he came in to check on her she told him I had been waiting for him to return my call. He told her he never got the message and would surely call me back. Again, he never called me back. So now it's been over two months waiting for Dr. Grady to discuss this bill with me. He apparently has no interest in doing that. My wife and I were leaving the country and so I made one final attempt at calling his office a few days before we left and spoke with the receptionist about the bill. She told me there would be no adjustment and I still was not put in touch with Dr. Grady. My wife and I are retired and live on a limited income. I don't expect a discount because we are retired. But I certainly don't expect to have to pay hundreds of dollars extra to a doctor who then refuses to even discuss the bill with me. After being his patient for somewhere near 10 years, and having spent several thousand dollars for his services, I find this treatment unprofessional and unacceptable and do not recommend Dr. Grady unless you are OK with paying exorbitant pricing with no option of discussing it with the doctor if you are unhappy. I was in business myself for 40 years in Northern Virginia and would never dream of treating a long-time customer, or any customer, in this way. He had three opportunities to discuss this with me and three times he declined. Three strikes. You're out, Dr. Grady. read more
