I love the providers here but man - the front desk is quick to remind you how YOU should do things…read more One girl makes all the YOU statements someone can dream up and every time I have had to talk to her, I get off the phone feeling like I'm the biggest idiot in the world. If it wasn't for tha fact that I love the providers, I'd switch just because of the attitude at the front desk every time I've spoken to this person. (PS - this is always over the phone - never in person). If your person doesn't care about your patients and believes she is so much higher and mightier, please put her in a position where she doesn't have to talk to people and be nice.

My entire family goes here for their dental care and are very pleased with their experiences…read more However, I have been twice and both times they were 15 minutes late getting me back there. Super frustrating...One covid and one regular. The staff is very friendly and they do a nice job. I just wish I could go and get closer to my appointment time.

After many years with a very trusted Dentist who moved away from our area we had to pick someone we…read morecan place our trust (or more directly our dental health) in. Having tried a different local practice we quickly realized they lacked the tools and care to be trusted so we looked again, and this time thankfully we landed on this wonderful facility. Dr. Gary Ashton, Denise, and Nick turned out to be outstanding professionally and personally. Having experienced several routine sessions as well as some necessary dental work we are again very confident we have a trustworthy team caring for us! In addition to that confidence the facility is beautiful, well maintained, and as unlikely as it would seem - it is actually a pleasure to come for a routine dental check! We only regret not discovering them a long time ago, but certainly better late than never.

Dr. Ashton is by far the best dentist I've seen in over 30 years…read more First of all, Dr. Ashton is highly intelligent and was able to sort through my case expertly and quickly, with insights that made sense to me--alas! I went to Dr. Ashton as a 4th opinion for a tooth that had been mistreated by a few previous dentists, leaving me suffering with severe tooth pain for a few years, with a high risk of a root canal. Dr. Ashton used his 3D x-rays to show me exactly why that tooth was so vulnerable. He handled the tooth very conservatively, causing no pain, and also addressed every aspect of what I could do to minimize future dental issues. It's clear that Dr. Ashton keeps current on dental advances, from his 3D x-ray machine (I've only seen at universities like UCLA TMD department), to topical solutions for dry mouth. Why didn't any of the other many dentists or speech and language pathologists I've seen notice my severe dry mouth, which has contributed to my long-term tooth sensitivity, possibly my receded gums and swallowing difficulties too? (Dr. Ashton didn't make those claims but they seem to apply to me based on the improvement I feel already and some studies I've read since his opened my eyes too this issue.) I bet the severe dryness is part of why, if only one person at a dinner table has food stuck to their teeth, it's me. There is so much else that I can say in praise of Dr. Ashton. He is extremely caring and thorough, leaving no stone unturned in addressing my complex case. I don't think Dr. Ashton needs another raving review, but I felt compelled to share my experience.

"As Good As It Gets" They are just perfect…read more They really take care of you. Good Better Best

My experience yesterday was very good with Dr Peter Havalos when he recemented an onlay…read more However, I was surprised to find on checkout that Norbo Dental is no longer in-network (as of June 1, 2024) with my Federal Employee Plan BCBS Dental. I was told I had been sent a notice (which I never received). I would have given 5 stars, but sadly probably cannot afford the care here anymore.

I returned to Ridgetop Dental for my routine cleaning. Upon entering, I encountered a new male…read morefront desk staff member/receptionist who was stationed behind a wall. He immediately turned around, looked directly at me, and then resumed checking out another patient without acknowledging my presence--neither with a "good morning" nor a simple "I'll be right with you." Standing beside the patient was a new Dental Hygienist, who I later learned would be performing my cleaning. She had the presence of mind to acknowledge me, saying, "Sir, he'll be right with you once he finishes checking out this patient." I appreciated being acknowledged and felt seen. After I continued waiting patiently at the front desk, the receptionist completed the transaction with the other patient and turned to ask for my name. Once I confirmed it, he simply said, "You can go sit down." I asked, "I'm checked in?" seeking clarification. Not long after I checked in, a female patient entered, and he greeted her warmly, asked for her name, and told her politely, "Thanks! I have you all checked in." I was later escorted to the back by the new Dental Hygienist, who was extremely friendly and professional. She even took the initiative to confirm that I had taken the antibiotics typically required before my procedures--an indication of genuine concern. This made me feel that she truly had my best interests at heart and was providing excellent customer service. She further demonstrated professionalism by deferring to the doctor, who also came in to speak with me about the matter. One of the factors that influences whether I return to an establishment is the level of customer service--either based on reviews I've read or my own past experiences. Unfortunately, this particular visit felt mediocre overall. The customer service at the front desk/reception area could be improved by ensuring all patients are acknowledged and treated with the same level of courtesy and professionalism. That said, I commend the Dental Hygienist and the treating doctor for their attentiveness, professionalism, and respectful treatment. Should I choose to return, I hope that the front desk staff will consistently demonstrate a courteous and welcoming demeanor toward all patients--not just a select few.

Needed to consult with an expert at a center specializing in implants. Consultation would be free…read moreof charge. Arrived, led to an office, Diana, the specialist, walks in with a yellow pad and pen. She never asks questions or clarification while I provide a summary of current care and reiterate my interest in what is possible. To answer, she informs me, requires a digital scans (X-rays and a panoramic) for an accurate evaluation and treatment plan. Diana informs us these essentials aren't insurance approved. Unapproved essential, oxymoronic? Maybe. Cost? $380. I agree. Returning after the images are taken, screen showing the last image which was a rendering of the mouth/teeth, she sits nearby. Not facing images, rewinding, discussing, or even examining the mouth. Note: I, the patient, was never shown any image to support the diagnosis and judgement she's about to make, "You are the most difficult, complicated case I have ever seen"- She continues- without referring to (generally done by pointing to an image on screen) or mentioning any possible findings, "..not enough density for implants. My advice, and your only option, is to find an oral surgeon and periodontist to place a horizontal bar inside to hold a removable. I don't work with any." With that, the consultation was over, spent $380 and had no new information. Here are some facts Diana failed to consider or discuss; a) I already had 5 implants with crowns, never an issue for years. b) the same area she claimed lacked bone density had 3 successful implants- 1st over 6 years, and next 2 for 18 months. c) her suggestion for a rod-held removable is at least from lack of attention or at worst from ignorance. Based on reports from dental professionals, a bar-retained removable would need a few implants into the bone for support. Of course existing implants in the area have to be removed first- creating less density. My entire interaction with Diana followed a unique form of deductive reasoning; to communicate an emotional predetermined decision against providing care, whether from lack of competence or distaste for patient, I will know. Anyway, armed with a concept of a suggestion, my goal was stiff upper lip, pay and leave. Emotionally distraught, I walked to the reception, made the $380 charge for scan and requested a receipt. For a simple consult, the 3 people behind the reception had many side discussions about what was done. Assuming the papers they handed as the typical paperwork; list of services rendered, cost, total due plus receipt to reflect zero balance. After returning home, I realized my paperwork was limited to a printed paper with date, my name and total paid. I called the office to request paperwork with appropriate codes, cost and zero balance on account following payment. I also requested a copy of the digital scans. After few hours, I received a single email- scan of one X-ray. No paperwork, no scan, silence. If you are interested in implants, avoid this "center"- I saw hygienist, technicians, receptionists and Diana. Dental chairs were unoccupied except for 2. This place is nothing like Ridgetop in Reston pre-2020. This place gives a warehouse vibe, from parking to suite- with its numerous cubby dental chairs lining a narrow hallway, a large scanner at one end, the receptionist at the other. One thinks of a mass production facility without presence of "expert" knowledge- maybe one comes when a procedure is scheduled? A place run by a person as callous as Diana, making radical conclusions unhindered by annoying facts or deductive reasoning is unsafe. If that isn't enough to deter any interested potential clients, allow me to add how this client felt in her company; I felt almost resented (I wonder if an overheard talk of shared heritage with another irked her) and with each question she dismissed, I felt silenced by a cold glare void of a healer's concern. By the end, cruelty replaced the coldness. May we never cross paths. For most, having implants is a step toward cosmetic perfection, and for others an opportunity to finally solve a decades old problem with new technology. Neither one should ever seek consultation here. We know there are dentists that may not be the best in every area, but I have never met one as aloof, unkind and arrogant as Diana. I can almost bet that if she donned a façade of civil chair-side behavior, the suffocated contempt would explosively bypass awareness ISO the bliss she must associate with crushing hope with alternative facts.

Everyone is so friendly, professional and the whole process of making an appointment to scheduling…read morethe next appointment is so easy and efficient! Ive been going for a year and I look forward to my appointments knowing it's easy, convenient and no one is trying to upsell or sell anything to me. Just teeth and all the things you need to make sure your bones, gums and teeth have their 6mos cleaning and yearly X-rays.

Another great experience with my dentist! On time, friendly, thorough, takes time with you, great…read morefront desk, nice office, plenty of parking.

Efficient, on time appoint, in and out quickly with no waiting. And a good general cleaningread more

Definitely a third-rate practice. The dental assistant is rude and unprofessional, and Dr. Lee is…read morea timid, "quiet" individual who doesn't strike me as particularly intelligent. I left for a better dentist and sure enough, I had a couple of serious problems that had gone undiagnosed. I ended up having to go to a periodontist for surgery. The periodontist asked, "How did this happen?" and inquired who my dentist was. Had this been diagnosed two years earlier, I wouldn't have had to go through this surgery. Stay away from this third-rate dentist.

From check-in to check-out and as a patient with dental anxiety, I can honestly say that this was a…read morepositive experience for me. I've never felt that way when walking out of a dentist office. I was very pleased and left happy from my first visit with Dr. Kim. I found him to be very soft spoken, gentle and kind and most importantly, I feel he was honest and not pushing unnecessary things. His assistant was very sweet as well. Glad I finally found a nice dentist.

Summary: Honest, trustworthy, friendly, efficient, and great at what they do! I highly recommend…read moreyou give them a try if you are looking for a dentist in Loudoun County. Feel free to stop here, unless you want to read my lengthy review with a side order of TMI starts here: I assume most people dread going to the dentist. Probably because they have to either lie "of course I have been flossing!" or tell the truth "does it look like it to you?". In any case, I have been going here for my last several dental appointments. The office is very well run! I have never had to sit and wait past the time I had scheduled; it's refreshing. The other thing I like is the tools they use, it might be the norm (before finding this place I was not going in every 6 months; the longest I went was 15 years! It's okay, still rocking all my teeth, no cavities; go me!). I think before coming here it had been 3 years. Anyhow, they use a water jet to get most of the plaque, and only take out the metal tools for a final go through and to check your gums. I had the same dentist my first few visits, my last one was with a different dentist. Both were really great, they take the time to go over everything, and answer any questions I have. In closing, I also feel that they are honest. I have had experiences where the dentist says that there is a spot on the x-ray that they recommend an additional appointment to preemptively address the possibility. It's like the upsell of protection they ask you to add at Best Buy or Target. Only way more costly!

Please see a more extensive review on the practices website…read more Having developed several dental technologies that have become mainstream over my career, I have worked with over 90 dentists and 3 dental supply organizations. As a result I believe that I have gained some degree of competence in evaluating both the technical skills and general care for dental patients. This practice, LFCD, is not only technically competent, administrated well, team based but is caring and welcoming. The staff works seamlessly with one another, and communication flow from reception. to initial exam, tooth prep, physician exam to teeth cleaning flowed well! You can always tell if staff is happy as several of the people l spoke with have been on site for over 8 years. I heartily recommend this practice.

This is a great Dentist, very efficient with time and attention to patient needs. They are also…read morehonest in providing good information for patients to make decisions. Highly recommend!