I've not shopped often at this location, but had an interview opportunity where I felt the staff…read morewent above and beyond. Joel, the store manager took me back to the waiting area after Andy, pharmacy tech, promptly answered my call at the pharmacy window. Sleekly designed like many other stores, this location was clean and efficient. Although I didn't receive the position I interviewed for, I wanted to give a shout-out of appreciation to the staff and a heads up on Yelp for those who are curious =)

Awful. Rude and incompetent staff and systems that don't work (auto-refills). AVOID THIS PHARMACY…read moreIF AT ALL POSSIBLE!!!!!!!!!!

I've been using Neuhauser for years... decades. Here's the deal it's got fantastic customer…read moreservice. They work really hard to provide excellent service. When you tire of the impersonal, so so service of the big box pharmacies come back to the old school experience. Bonus: Neuhauser is nestled into the wonderful Monroe Street Neighborhood... which is nostalgic for me... but provides a nice distraction if you need to wait for your Rx.

Healthcare environments should be the one place where communication is flexible, but as a…read moreneurodivergent person, the staff completely failed to accommodate how I process information. When I called on the phone, they didn't listen, interrupting to ask for information I had already given them. When you are neurodivergent, as I am, being constantly interrupted breaks your focus, and a pharmacy worker steamrolling you just makes it impossible to get your point across. I shouldn't have to fight to be heard or mask my frustration just to get basic medical needs met. Neuhauser has also lost my prescriptions on more than one occasion, once for weeks. The owner told me "just get the OTC version." The owner was no help. He simply wrote me off, deciding that I was apparently just a jerk, telling me "You should go to Walgreens." Bad as Walgreens can be, it is still better than Neuhauser at least for me. It's a pity because I was a Mallot's customer for years before they closed. I wanted to support a local business rather than a chain, but Neuhauser did not do right by me.

Scan and go is where it's at. It is the best thing ever invented. I love being able to come and get…read moremy stuff and head right out the door quick and easy.

Michael is an amazing optician. He was friendly and helped me and my husband though the whole…read moreprocess. He made sure we got the best glasses possible with minimal out of pocket. Highly recommend.

I went for one item that showed to be in stock on the app. But after I looked around and asked…read moreabout the item I was told they don't carry that product anymore. Little frustrating when things online and the store doesn't match up. However, the employee there was very helpful and efficient.

If I could give zero stars I would. First of all, every time I called the pharmacy nobody answered…read more I stayed on the line for 10 minutes both times. So then I was forced to drive to the pharmacy as their website said my prescription was ready for pickup and it wasn't. Then I was told I can't use any coupons. And the lady was really rude and didn't even look at me once. This pharmacy sucks.

As a cancer patient really recommend Delta9 for pain . i have had very painful lymphodema and…read moreneuropathy. Pain meds from the doc were not working and doing a number on digestive organs . I felt horrific on them . So when I knew I needed to see what was available I went here . Taking CBD gummies with the Delta9 to increase the freedom from pain . Community Wellness has top notch services and products . I have been a customer since they opened this location . Thank you for the huge welcome when I come in and no one stared at my kerchief over my bald head .

Great supply of products to live a healthy life style. The staff was helpful. Thank youread more

There's nothing like a local pharmacy where people learn your name and remember you. I've come in…read moreto pick up Rx and folks even remember that I've picked up candles there and let me know my favs are back in stock (which is way cooler when it's a person who just remembered a conversation they had with you and not an app that has creeped on all your data).

I love Forward Pharmacy! Great service, great gifts ideas, great coffee shop. Definitely recommend…read moreit to all.

Do not recommend. Came for a covid and flu test and they had me wait over 30 minutes past my…read moreappointment time before even going back there. I'm sick you should want me out of your store ASAP. Not only that but my online receipt said the visit was covered by insurance. Even with my email they made me pay $25. What's the point in having me put in my insurance information and getting that email saying it's covered by insurance when it's not. I would not have came here if I knew I had to pay.

I have been a Walgreen's Pharmacy customer for years, but this location (3700 University Avenue)…read morereally needs to have an efficiency expert in and help them REALISTICALLY ESTIMATE when prescriptions will be filled. I'm 68, and trying to get a much needed prescription for Paxlovid so I can minimize the effects of Covid, which I tested positive for yesterday. I jumped through all the hoops of having the prescription called in by an online UW Health physician. I got an acknowledgement and an estimate that it would be ready around 11 am. It's now 3:45. i just get a repeat "we are running behind... we'll contact you when it is ready." There is no way to talk to a pharmacist from the phone number they give you on the site. You just get an audio version of the "we are running behind... we will contact you when ready." What terrible service.

I took my mother in-law here for her flu shot. We had an…read moreappointment, but when we arrived they asked us to scan the QR code. I was glad I was there because she would have struggled with it. Even after entering her information using the QR code, it kept saying they couldn't locate her appointment. So someone eventually checked us in manually. Actual shot was super quick and the person administering it was friendly. We shop here fairly regularly and usually get good to great service. My only complaint is they have been out of my deodorant for many weeks!

Wait times in the pharmacy are way too long. There has been a line every time I've been there…read more two family members had vaccines there this fall. I was served 20 min after my appointment time. my daughter was served 30 min after her appointment time. this isn't ok for people who go to work or school. the pharmacy needs better staffing or I will be switching.

Showroom closed and by appointment only. Notice is on the door....not on the website. Not impressed.read more

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