I'm very grateful for Dr. N. Serrano's help with my ESA documentation. He was very kind, patient,…read moreand understanding throughout the process. I needed his help more than once, and he never made me feel like I was bothering him or that it was an inconvenience. He took the time to help me each time and made the process much less stressful for me. My ESA has now been approved, and I really appreciate all the time and effort he put into helping me. Thank you so much, Dr. Serrano!

Very unprofessional brought my mom to help me with my son while they checked my new born and front…read moreoffice kicked her out because my 2yr old son was being to loud

They don't answer the phone unless it's after 230pm I work…read moreFT!! Im.off Sat Sun . They call me and leave a message the I call them back and say "no one called you" Wrong! They called me Monday 8/22/22 at 3:29pm. Why would they not document the phone call? How am I to make an appointment? Or call them to update them? I can not just dall and re dail...and redial. At least get a second phone line or someone else a person 2 and 3 needs to be hired to answer more calls. This is not right. Ppl leave MDs for this reason!

I had such a terrible experience with this clinic I was sexually harassed by the provider and my…read moremom was also a patient. And was diagnosed with cancer and needed a referral to city of hope and they took almost 2 months to even get it submitted correctly please for your safety so not come here !

update. The doctor is a very good doctor. He knows what he's talking about and he cares for…read morechildren. However, the nursing staff and the receptionist are not the best. ( some) They almost seem like they have an attitude with you asking questions. It takes them a very long time to get back to you. Lab work is a pain because you have to actually physically call them to get the results instead of the other way around. (which nobody informed me off so when I went in and asked about it, I got attitude ) You're almost ignored when you walk in the waiting room. My first visit was great because I loved the doctor... However, I have been back three times and I'm not a fan of the front office staff. I called to ask a couple questions and was given attitude and was asked why I did not ask the doctor. (I most definitely would've asked if the doctors these questions if I would've known it was gonna take my daughter so long to get a referral to an orthopedic doctor... Didn't think that would take a week ) Absolutely no way to speak to your patients ladies. Hope y'all read your reviews and change your attitude.

José is RUDE. Every time I've dealt with him he's condescending. You have better luck taking you or…read moreyour family to a better providers office than dealing with that kind of supervisor/ management.

I'm not claiming to have knowledge on how to run a doctors office or what it takes to become a…read moredoctor. But I can tell you that I've been to a few doctors offices and this one is quite a mess. You can call for days all day long and the phone will not get answered. Appointments are weeks and weeks and weeks away from availability. The doctors don't seem so reliable. Customer service isn't there. Won't be recommending this office any time soon.

This doctor is HORRIBLE. He has no idea what he is doing. He told me I have a heart murmur and I DO…read moreNOT. Please stay away from him!

I want to give praise and thanks to everyone at this Rapid Care office off if Avocad st. In Perris…read moreCa. Dr. Donna Hefner, Patricia and Erica were so very nice and helpful handling my injury! I give them an A+ in every category! thank you all very much- Scott McGregor.

Went there for a DOT, they completed most of physical without history completed. Then said no won't…read moresign off due to possible sleep apnea they read in my chart that I was going to be tested for in future AFTER doing a physical then would not give me my money back. The history should have been done prior to anything else to determine whether I would even qualify for DOT physical.

Great staff helpful, great customer service and Dr. Wang is amazing, they are always so helpfulread more

Greeting all the time very friendly explain all test and results office is clean love the staff and…read moredoctors good communication.

I really thought hard about leaving this review-but maybe it'll help the practice improve and…read morebetter train their staff. My recent visits have resulted in my feeling unheard, and treated unprofessionally by the staff that delivers results or sees to requests. So here it goes. I have been going to Neighborhood Healthcare for a few years now and I am sad to say I will no longer be seeking care. I started off seeing Dr. Carrie Gerdik who was FANTASTIC. She really listened to me. I saw 2 other doctors after she left, one of them was okay but then he also left the practice. This time I saw Dr. Knight- who seemed to listen and want to get me help. She gave me the referrals, but the staff member who delivered my lab results was awful. I was basically told "yeah you have really high inflammatory markers but it's probably because you are overweight so no big deal." um. what? I have been overweight a few years now and have lost weight. So how is it that they have been steadily rising? I was also told that I have polyps in my cervix and needed to do nothing - despite having symptoms that are causing me problems. Oh-and bone spurs? Yeah we confirmed you have them. But no need to do anything but stretch??? I had to ask for referrals after being told all of my issues don't need care (which I got to be fair, but what the actual heck?) Oh! The best part- I was called and told I couldn't get one of the referrals because I have not been seen. I had to tell the girl to look at the records again. She argued with me for several minutes before actually seeing that I had been seen in the last 3 months and had been getting referrals. No thanks. I'll find a doctor with staff that doesn't tell me "don't do anything about your health issues" or attributes my problems to being overweight. Maybe someone who actually keeps track of their records before calling and arguing with a patient about their needs.

"The provider is extremely professional, compassionate, and attentive. She takes the time to truly…read morelisten to her patients, understand their concerns, and goes above and beyond to ensure they receive the best possible care. She consistently makes her patients feel heard, valued, and well cared for.Heather is the best. All the staff goes above and beyond.

Dr. U's office staff is horrible, they are inefficient they don't call back with results. I made…read morean appointment a month ago. They called to today and cancelled my appointment proceeded to tell me there is no openings until September. When a complained, office said oh year that girl has messed up appointments before. We will have to do something about that. A little late now my appointment isn't until September. The office staff is a reflection on the doctor.

Compassionate and patient. She took time reviewing my records and talking about my concerns. Great…read moreexperience.

He's been GP for me and my adult son for years, and now for my daughter now that she has aged out…read moreof pediatricians. Besides being a great and thoughtful doctor who always recommends food and lifestyle changes before drugs, he's a wonderful person. I can't say enough about how great he is.

Recommend by an Orange County Med Group and a local associate. Reviewed his background and knew…read morethis is the environment we (spouse) wanted to be a part of. Stopped by office spoke with very efficient staff members. Confirmed with my insurance, acknowledged Dr Madrid as our PCP. Provided complete enrollment materials. Appointment confirmed. Dr Madrid was a pleasure to meet. Set my schedule, we are off and running. Looking forward to a healthier new year.