They don't answer the phone unless it's after 230pm I work FT!! Im.off Sat Sun . They call me and leave a message the I call them back and say "no one called you" Wrong! They called me Monday 8/22/22 at 3:29pm. Why would they not document the phone call? How am I to make an appointment? Or call them to update them? I can not just dall and re dail...and redial. At least get a second phone line or someone else a person 2 and 3 needs to be hired to answer more calls. This is not right. Ppl leave MDs for this reason! read more

I had such a terrible experience with this clinic I was sexually harassed by the provider and my mom was also a patient. And was diagnosed with cancer and needed a referral to city of hope and they took almost 2 months to even get it submitted correctly please for your safety so not come here ! read more

DO NOT COME HERE ! Lorena the staff is so horrible she says "she's is the only one the works there" will never transfer you over to the actual manager . She doesn't give you access to your medical records which is ILLEGAL by the way . You should run from clinics like this ! I wouldn't wish this place on my worst enemy. read more

Unprofessional Lorraine hangs up in my face getting defensive because I am asking for clear communication about why she can not schedule me two appointments. She is rude snobby and can't not hold proper composure while being a receptionist. This facility should really consider a new receptionist with someone who actually cares for the patients who are calling read more

This place is HORRIBLE. I would like to say that the staff treats people worse than an animal. As a human, there is no reason for the staff to be so angry and rude. People are going to the dr to feel better not to leave feeling violated and sad. This office needs to be taught how to speak to people and be kind. The staff does not know the meaning of compassion. If the staff do not make enough money to be kind to employees maybe they need a raise, a day off or maybe office injustice or politics makes the employees retaliate against patients. No-fault of our own. I as a patient just need to be treated but unfortunately, this never happened because the staff is so uneducated and rude. The doctor should not be allowed to practice medicine if she thinks that her patients are not a priority and thinks that her staff SHOULD treat sick people with unfairness. It impacts the patient's health and makes things worse. Please consider having training on how to read English documents. The staff that does not have English as a first language often misunderstand and misinterpret phrases, language, and sentences because they are uneducated with English read in their native language. This is a red flag working in the medical field. You can lose a life because of arrogance and not being happy where you work. Please do not allow staff to mistreat patience because your staff feels angry with the work environment. Lorena should be fired for the language she used and the retaliation she takes on patience. Clearly attempting to get back on her employer. Do not come to this office until they have proper training. read more

If you want to sign your death wish this is to place to do it!! Take FOREVER to answer take FOREVER as they put you on hold! Then they state they are busy lies! Tried to make an appointment because I have an infection and they said march 27 is the sooonest?! Make it make sense?!? Do better poom team! read more

You will be dead before you ever get into this doctors office. Staff is completely incompetent and all should have been fired years ago. Pat is sadly the only competent person in that office, but trying to reach her is like trying to get ahold of a ghost. Staff is rude and puts you on hold endlessly. How overwhelmed can you be, this is NOT the only doctors office in Perris. Shame, shame, shame on you read more

My mom is 60 yrs old and has high blood pressure. One of the debilitating pre existing conditions that are being warned against and asking to stay home. This doctor Poom told my mother she was fine and didn't have her be quarantined. This doctor told my mother if she had my mom stay home she would everyone stay home and denied her leave. Very unprofessional. We are looking for a new primary physician. read more

Poom Medical Clinic - Sports Medicine Near Me - Perris, California

That Lorena needs to be fired I am so with all of the other reviews Dr Poom is the best doctor that I have ever had but that Lorena is ruining it for the whole office she treats people like they're a piece of shit and I don't appreciate it I read the other reviews and man,they are all correct, especially the negative ones. I never criticize people like this, this is not who I am. But that Lorena has really got to go. She's messing up a VERY GOOD PRACTICE, and I will speak to Dr. Poom personally about her. Dr Pooms clinic is not her personal business she is just an employee and in no way a diva and she needs to go.!!!!!!!!!!!! My name is Trina Bohana. To add to my review, Patricia, the office manager, is very knowledgeable and has been with the Dr. Pooms for a very long time. I really appreciate Patricia's expertise and of course my favorite Dr. Dr. Poom read more

I work for a insurance Company and I called PCP office for assistance scheduling appointment for member when Irene answer the phone I was still explaining the reason of the call when she interrupted me and when I merge in the call with member she spoke over me. I never said anything due to member being in the phone and for the sake of the member to not feel uncomfortable. I just wonder how staff can be so rude and still have a job! read more

This place is HORRIBLE! I have been here twice and ALL staff is unprofessional, rude, and NOT knowledgeable. I am shocked this practice is in business... read more

My fiancée was recently involved in a car accident. Dr. Poom has been his primary since even before he & I were together.. many years he's gone to this clinic. I can accept you can't help, (quite frankly don't want to help seems like), him until his appointment, but I don't accept the rudeness at the front desk. He's in a lot of pain in his head, neck, and back... , and when he is asking for me to speak on behalf of him, I don't need your rude front desk worker to snap at me with 'I don't talk to you, your the girlfriend, I talk to the patient.' This is after repeatedly he asked for me to speak on behalf of him. You clearly have no empathy for you patients. You're trash and I hope Poom fires you. Poom herself is excellent, but find better help... read more

There's a reason this doctors office has such low rating. & it's not because of the doctor. Dr. Poom is great. However her staff is absolutely unprofessional and does NOT do their jobs. Front desk receptionist Lorena, is completely useless. They will keep you on hold & then hang up. Lorena needs to be fired already, I can guarantee if she replaces her, this will be a much better place to deal with. How many bad reviews need to mention this lady to get her fired already? Get better staff that actually do their jobs. Don't be in the medical field if you don't have any sort of compassion or understanding. Lorena is a DISGUSTING person to deal with, let alone have her be the first person patients have to deal with both over the phone & in person. Horrible customer service, and zero human decency. read more

This office literally has the worst office staff. Lorena is the rudest and most condescending and fake person ever. My parents went there because the doctor spoke Thai. They have known the mom (Dr. Poom Sr) for years but have only been seeing Dr.Poom since 2019. Since the original Dr.Poom passed away, the daughter Dr.Poom is in charge. Since no one speaks Thai there is a language barrier and I try to coordinate things for my parents. Lorena is awful to deal with and I'm literally changing my parents PCP just so I don't have to deal with her. Both Dr. Poom's have been wonderful. Too bad they don't realize that their staff is horrible. For example, I had a phone appt with the doctor in regards to a referral and no one called me so naturally I called the office. Lorena tells me that they canceled the appt because apparently you need to have "X" days between appts, but even though they canceled it, they didn't have the decency or courtesy to notify me. Furthermore, Dr.Poom was supposed to email a form to my mom. We're got a phone message to confirm that it was sent, but we never received the email. I called and Lorena answered again, I relayed the issue and all she said was that she'll tell the doctor. I was trying confirm they had the correct email but she hung up. Instead of trying to resolve customer issues she just can't be bothered to think ahead or anticipate possible solutions. After multiple calls back and forth, she asks for my fax. Of course this is 2022 and a normal household doesn't even have a fax machine. I told her I don't have a fax machine and she says that they only way to get out to me. Umm ok?? I finally asked if my parents can just pick up the form. Then she goes no to say that "Oh I thought you coordinate everything for them why are you having them pick it up?" ( in a condescending tone) I further explained to this incompetent person that even though I coordinate things for them and translate, they are still able to pick up a document and that I am trying to coordinate to get the document so I can fly from nyc to oc to take them to the doctor the referral was for. I then asked what time they closed. And again in a condescending tone, she said " We close at 5pm, bye!" read more

Lorena great person courtesies very knowledgeable person great help on the phone and in the office in person Tank you Lorena for all your help . read more

I absolutely love these Drs. They really care about their patients! Have switched over my husband and my grandchildren. They also have walk-in appointments. I would refer this clinic to everyone!!!!! read more

Love love love Dr. Poom and Staff!!! Excellent Doctor, I've been going to Dr. Poom for over 20 years and never experience any problems. Thank you Dr. Poom for taking care of me and my children. read more

This medical office is filthy and disgusting! With duck tape holding up base boards, bugs in the ceiling lights, stains on the walls, and nasty stained carpet in the exam rooms, I will never come here again. Zero stars isn't an option, so I did 1. read more

This office is so horrible ! I usually don't write reviews but people need to hear this. I had a spine injury two weeks ago on a wensday. I went to the er and they sent me to my doctor. I headed over there last Monday morning and I got there after a thirty minute drive and they wouldn't see me even though it was an emergency. I drove back the next day and I waited for 5 and a half hours there in tears in pain. Because the front desk girl was on hold to verify for my insurance for almost three hours! Then the pa I saw was so rude! He didn't even touch where my injury was and sent me for a stat ortho referral. They acted like i was a drug seeker because I have anxiety medication and wouldn't even help me. He gave me a doctors note for a few days even though it's clear that I have a spinal injury and I work with autistic children and can't perform my job duties. He said if I felt bad to come back on Monday and get the note extended, and I know myself, so I knew I wouldn't be able to do my job. So I call in the morning Monday as soon as they open and a woman answers I tell her the entire situation including which doctor I saw and she told me to come in. I got there she had the most brutal look on her face i have ever seen and said why are you here? I told her I just called and situation. She said that that doctors not even there and then I can come back the next day! I drove 30 miles to get there. Then Dr. Poom the main doctor there pointed to my note that it said to come back tomorrow to work for me to come back and see the other doctor to get extended the next day. I think that's unacceptable, I can't do that my work needed the note. Then I find out my stat referral hasn't even been going through it's pending for my MRI. The doctor finally extended my note, I tell her thank you I'm sorry because I'm very worried about being able to work in so much pain and I work with children and I can't bend. And she says "every job is a job you could take my job!". And shooed me out the door with hand gestures like I was a dog! And told me to leave. She should be reported and this office should never be able to have a patient be seen there again they were the meanest doctors office I'm almost ever been to and it they're extremely unprofessional and rude don't go there see yourself some time and sanity. read more

This doctor is awesome she is kind and listens to what is wrong. She goes the extra mile to accommodate you and she makes sure you understand everything. She even grabed old medical records from my previous doctor to explain to me what was going on because the other doctor really didn't know how to explain himself or what was going on. The place is old man she has been there foreve so you cant knock her for that but she could do some renovating. No matter what I go to see dr. Poom I dont really care too much for her staff but she is a great doctor with an awesome story I think that is why she is so humble . read more

What a great Clinic. The staff is awsome. The Doctor is super nice. My first time here. What a wonderful experience. read more