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    Well Kept Pools

    5.0 (1 review)
    Closed Closed
    Updated 1 month ago

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    Response time

    10 hours

    Response rate

    100%

    Services - Well Kept Pools

    Pool chemical testing and balancing

    Pool cleaning

    Pool draining

    2 More Services

    Pool maintenance

    Pool skimming

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    1 month ago

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    Metroplex Pool Cleaners

    Metroplex Pool Cleaners

    (14 reviews)

    Blue Science has continued to impress with their customer service and quality…read more Since my last postings-Rich has been emailing me to ensure they were meeting my expectations. This past Monday, Martin Luther King Jr. Day, they did not come. Now, this has happened in the past on federal holidays, and I thought nothing of it, thinking maybe they would come Tuesday or just the next week. It's not summertime and most of the leaves have fallen by now, so I wasn't in a rush to have the pool serviced. I emptied the basket a few times this week and went about my business. Rich e-mailed me Thursday asking how the pool service was that week. Confused, I replied stating that no one came, and I verified this by checking the service card they leave-sure enough, they did not show up this week per the card's record. He replied kind of shocked, and said that weather permitting, somehow would be out to service my pool and fill out the card today. Now I've only lived in Houston for about 2 years, and today we had icy roads and very bad driving conditions (Houston normally has horrible drivers, but add ice into the equation and that's a horrible combination). Sure enough, one of his techs, Buddy, showed up in the afternoon and fully serviced my pool albeit being 34 degrees outside. This went completely beyond my expectations, though I would have completely understood if Rich had called me up and said that the conditions are abysmal and they will just service the pool another day. Buddy did a great job cleaning my pool and Blue Science has really stepped up in their service. Finally, I can say I'm happy to be their customer and hope this level of service continues.

    I know a little about my pool since I've taken care of it before. I'm skeptical of pool companies…read moreand the level of training that they have with their techs, and I'm especially skeptical of a pool service company telling me I need to have something repaired because of my last experience that I had with a leading company who I won't mention here. We've had these guys clean and maintain our swimming pool for the better part of this season and it was all going smoothly. The pool water had looked good and it seemed our pool cleaner was attentive to brushing and vacuuming every week. I was very concerned when last month out of the blue I received a call from my pool cleaner telling me that my pump wasn't working right and I needed a service call for diagnosis. When I asked, he couldn't give me any clear indication of what was wrong - other than to say that our pump wasn't circulating water properly. As I said I've maintained my pool before myself - so I proceeded to ask him what position the valves were in, if the strainer baskets were empty on the pump and the skimmer, and if the filter pressure was high. My technician walked me through the settings and it seemed everything was in order but the pump still wasn't moving much water. I told him I needed to look at it myself when I got home from work. When I got home I found the pump was sucking in air as described and was barely moving water -- what a pain. I called their office and approved the service call for diagnosis so they could determine what was wrong. They said they needed to send a licensed repair technician to perform the diagnosis in case something was wrong with the motor and they needed to re-wire it. The repair technician showed up as scheduled and called me while reviewing the equipment. He found there was a problem with the pump seal and recommended some other parts as well. I pressed him for a quote on the cost of the work but he said he had to have the office contact me with the exact numbers. I told him I needed a call soon and held my breath. About an hour later I received a call from the repairs office and an email with the quote. Parts and labor for the seal and parts to rebuild the pump was about $250. I approved the work and asked if we could have it done right away. I was promised next day service and assured the repair tech would verify everything with the pool was ok when he was there. I couldn't afford to have the chemistry get out of whack since I had plans for the weekend. The next day the repair tech called me on his way to the pool and after the parts were installed. He then checked everything and went over the circulation, chemistry, and filter pressure with me on the phone. All was ok. Since performing the repairs last month that pump has run like new. This is the best experience I've had in 6 years with a company servicing our pool. They do a good job cleaning - and with the pump repair they were prompt, professional, technically capable, and able to handle everything over the phone without me having to leave work. I appreciate the way they do business and recommend them.

    Well Kept Pools - poolcleaners - Updated May 2026

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