Whitesells Pharmacy is how a pharmacy/drug store used to be and should be. They are incredibly…read morenice, professional and knowledgeable about their business. I needed to get medication for my son -which had to be compounded (instead of pill form - it needed to be in a liquid) and after going around to a number of local pharmacies in the area, CVS, Giant, Safeway even Wegman's no one was able to help. I was told about Whitesells by a friend where I worked with Rebecca and Danielle. These two have been... in a word - Fantastic! Rebecca who does the compounding, is extremely knowledgable about the process, provided me with and excellent education and has been a joy to work with. Danielle is also tremendously nice and helpful which makes the entire experience less stressful. They handle the insurance issues, call you back when they say they are which is important, at least to me. They also have a great medical supply area and just as helpful and professional. Kathy Curran was so thorough helping me navigate through insurance issues and went the extra mile to help. Bottom-Line - I don't even live in the Frederick Area, however, I drive up there in rush-hour 270 traffic to use there services. Could I go somewhere else? Sure, but when you are dealing with prescriptions and medications and other sensitive things, trust and knowledge is important (which they have demonstrated) and at the end of the day just because of something may be more convenient, doesn't make it better.

Great service. The pharmacist is the owner of a pharmacy that was established in the 1950s and the…read morecustomer service reflects that.

Definitely the worst drive thru pharmacy I have ever been to in Frederick. If you get in line with…read moremore than 3 cars, prepare for a 30 minute wait.

Mbella in the pharmacy. This review is specifically for you. GET A DIFFERENT job! Your attitude is…read moreawful. Maybe working in the pharmacy is a crappy job in general because everyone there always seems to he miserable.

The WORST. Their teleprompter is always jacked up and then you ask for customer service and it will…read moregang up. Have to start over again. Walgreens it is!

The pharmacist at this location is so shamefully rude I can only conclude that she despises herself…read moreas well as her job. Every time I or my husband have a question or glitch concerning a prescription, she interjects comments into our exchanges with the pharmacy technician that are abrupt at best, nasty at worst. She has managed to make errors with things that are so simple I didn't think errors were possible. She also wears her mask down around her chin, like that's going to protect anyone while she prepares their medications. The pharmacy techs are constantly changing at this store. Maybe the horrid demeanor of the pharmacist keeps driving them away. After my experience today, during which she barked "that's not a line" after telling me to switch lines, I will never return here again. This poor woman needs every kind of training. Maybe they can give her a job at a pharmacy in hell.

Was helpful in getting things processed quickly for my pets meds but I specifically asked that no…read moremeat flavoring be used. We are a vegan household that doesn't use meat, meat by products or meat flavoring. I could immediately smell the artificial chicken when I gave his first dose. I know there's no real meat in it but it's just kinda gross. Would be nice if they could be a bit more respectful of their customers requests. Other than that they were helpful and efficient.

Wonderful small business that is one of the few in the area that does compounding…read more Friendly and prompt service, no issues at all. Only negative is the area that it's set in. But you're not going to move here.

I've cancelled several prescriptions multiple times. When I get a notification that my prescription…read moreis ready for pick up, I assume I'm picking up the right thing because I've cancelled and confirmed with a staff member that the unneeded meds are actually off my account. I don't know if they don't care enough to actually follow through or what the issue is, but also when I pick up they don't tell you what you're picking up before you pay. After you pay for it they won't refund, even if it's their fault for filling something you've cancelled. Shouldn't the pharmacist also be looking at all your prescriptions before they fill it and catching it if you're getting an abnormal amount of the same med? I really don't know, but they just don't seem to care. I would not recommend using this as your pharmacy.

I purchased a Omirom blood pressure monitor and I realized the same day that I had picked up the…read morewrong product. The cost of my original monitor was $85.99 and I exchanged it for one priced at $59.99. The exchange went well but, since this was medical equipment, I had to take the $15 difference as a gift card. Annoying but not a deal breaker, until I went to redeem the card. It was valued at $1.00 and there was no possibility of disputing the value without both the original and the exchange receipts. Yet another time that Walgreen's policies and practices cost me either time or money.

Very poorly run store. Possible cases: 1) the entire store is affected by untreated depression, 2)…read morethe educational system has failed the employees, or 3) it's a jobs program for those unable to find work elsewhere. It was that bad. To the point I's feel sorry for the employees if they didn't make me run around for 40 minutes trying to find 2 items (honestly). Needed one item. Asked pharmacy. They told me to go to the front. The front sent me to the back. They finally looked and then a second person in the pharmacy at the back directed me correctly. Made purchase and returned to car. Fine. 2 min later realized I needed something else. Went back in the store, checked aisles because honestly I didn't want to interact with these people who clearly hated being there. Couldn't find it, so I asked the front. Same story--kid told me to check the back. At pharmacy in the back, they told me to check with the front because the front stocks the shelves. Are you kidding me??? Why does a business (esp a pharmacy) exist except to provide a service people are willing to pay for? Spare yourself unnecessary idiocy and go somewhere else. Anywhere else.

This pharmacy has absolutely the WORST customer service. I went in tonight and there were at least…read morefour people behind the counter. One was working the window for cars (there was a long line, which is why I went in), one guy was helping a woman who was putting in an order, but the last two were looking for ONE box of medication...in the same place! It takes two of you to do that? The woman wasn't even looking, just offering the man emotional support, I suppose. Meanwhile, I was the only customer waiting in line. I mean, seriously. When a customer comes up, one of you should drop what you're doing and attend to the customer. And the worst part is nobody looks up or tells you they'll be right with you. Instead they act like you're not even there. And this isn't the first time. Pathetic!

This is the busiest pharmacy that I have ever seen. I know they are more times slow, but they…read morecare. I recently obtained a prescription for Paxlovid and they went out of their way to get it to me fast. I was there on their lunch hour and although all the workers went on break, the pharmacist kept working for a least half the break. That's dedication , and I appreciate that.

The whole place stinks to high heaven to the point everything in the store is permitted through the…read morewrappers, pill bottles, and all those toxins are in your products that have fragrance and all the nasty stuff that is hidden due to FDA incompetence to make it public. Guy at the pharmacy was a stoner looking guy. Showed him a regulation about fragrance from American Medical Association and looked at me like I was from Mars. Gave it to the pharmacy manager who took a passing glance and threw it down. If you want to infuse scents, read the regs. You blame it on patrons but it wasn't like that always and is in all CVS with the same stank. Well, get ready as 16,000 of us with chemical reactions from your toxic stores are coming after you with legal help! No more contaminated products is what we ask. Some way to get our meds without being fumigated from fragro-toxic stores and idiot management ode blind from being bathed in it that OSHA would and should do something for your poor employees who will have respiratory problems soon. Even the drive thru window blasts it into your car. Suggesting delivery is a hassle and delay. ADA is on our side. We will see you all in court soon enough!

Love this store. Great bakery, meats and sushi. Good…read morerewards program. Helpful staff. Never wait long to checkout.

On one of my many trips back home for the month long birthdays I had to attend I needed to stop and…read morepick up a gift card or two. That is basically why I stopped here. Honestly, I had no idea that Giant Eagle reached this far. I was shocked when I found one in Bedford, PA, but for one to be here, it threw me. This Giant Eagle is part of a larger plaza, I guess you can say that it is the anchor as it is by far the biggest retailer in the plaza. Parking is ample and can make for a quick entry/exit. Inside it is well organized and everything appeared to be stocked. I didn't look around too much as my mind was on gift cards only. I went straight to that area and started to browse. I have to say, they had a fine selection of gift cards and made choosing one a bit hard. I circled the display a few times before honing in on one section and then stayed there for a few good minutes having an inner debate on which gift card would be most appropriate. Once the selection was made I headed for the registers. Made sure to scan my rewards card and was out the door.