EDIT after TJM response (TJM deleted their response it seems). There is absolutely still no reason…read morefor someone to trash a house. We all go thru life events and don't act like this. Again he caused us a lot of money in having to clean and repair the damages to our home. TJM is making excuses for this tenant. We used TJM to manage our property. It has taken us 6 months to finally write this review. They managed our property for about 10+ years. After this last tenant was asked to leave we found out just how bad they allowed OUR house/property to get. This tenant had been there for over 5 years, paid every month on time, but was a total pig. He allowed his dogs to piss all over the house, chew the walls and doors, ruined the wood floors. This tenant NEVER cleaned the house ever. Once we got him out, we did a walk thru with TJM. My jaw dropped walking into the place. He left behind most of his belongings including furniture, trash, bed,dishes etc. The house smelled so bad. The cobwebs and filth that I saw was absolutely appalling. I was told "oh this isn't too bad, we have seen much worse". Excuse me! Some of the things we noticed after cleaning the place was that every winter we were charged with winterizing the windows units etc. All they did was spray foam around the units. It looked like crap. The wrapping around the bibs was a joke. Just a mess. I doubt they ever did walk throughs because if they did the house should not have been left in the state it was. Screens were out of most of the windows, tub broken, storm door broken, the stove was disgusting and looked as if there were mice living in the bottom and the A/C units were filthy just to name a few. They were never cleaned or taken care of, but we sure did pay for maintenance of them. Lastly once we got all the trash out of the house and yard we ended up needing to get a 30 yard dumpster and 2 16 yard dumpsters. We had to gut the whole house and put it back together. If we knew what we know now we would have gone with a different Property Management Co. To this day he still owes us a bunch of money that we will never see. Never again

The owners treat people with complete disrespect and have a severe lack of care for our community…read more They try to censor negative reviews by getting them deleted as well as manipulating others opportunities to hear honest reviews by making people submit good reviews. Do not do business with them. There are plenty of other living opportunities where you could be treated with kindness and respect.

I have been fortunate to have Don as my property manager for more than 15 years. He is the best…read morethere is in the business. He is sincere, trustworthy, knowledgeable and acting in my best interest all these years. I would recommend him highly for anyone looking for property mgmt. services in the Austin, TX area. I have throughly enjoyed my interactions and delings with him. He is a real gentleman who cares about getting the right tenants and dealing with maintenance and repair issues. He has become like family to me now. Thank you Don, for all you do for me.

Don is very realistic and a straight shooter. This was my first time renting a home and out of all…read morethe agents and companies we spoke with he had the lowest fees and by far the most simple process. I would recommend him. And he answers the phone and calls back. All the simple things to put me at ease being a first timer! But it wont be my last!

Working with Gary has been very pleasant. It is seldom that you work with other agents that are on…read moretop of things where you don't have to move the process along for your clients. I reached out to him for a client who needed to move asap. And he got him in there very quickly with no issues I couldn't have done it without him! will definitely be excited to work with him in the future.

Would highly recommend using Knipps Properties and I wish I would have found them sooner to manage…read moremy property. The Management company I was using had failed several times in finding me a good tenant. I decided to sell my property and contacted Skye at Knipps Properties. Skye was excellent and a true professional. He was always there to answer my questions and got back to me quickly. He sold my home in a very quick time frame in the middle of winter. Honestly, if I would have known him prior to making the decision of selling I would have had it and manage the property all along.

I tried using RPM for a rental in Horseshoe Bay and found that they do not show the rental unit in…read moreperson but give the prospective renter a code to access and view the property on their own after leaving a driver's license. RPM also does not meet repair technicians at a property in order to oversee repairs and make sure their instructions are followed. This reduces the security of the property. They were not able to find a new renter for my listing after 3 months of being listed. Their ad includes wording over the photos on the listing with wording about renter programs to give them air filters, etc. This makes it difficult to view the photos of the rental property. They do offer a web site that keeps track of money received and expenses for each property that the owner can access easily. They charge for any extra services that are needed, such as turning the thermostat to heat and opening cabinets before a hard freeze. I did not feel their service was sufficient to meet the needs of an out-of-town property owner who wants to rent out their property.

While I worked for RPM Highland as the lead property manager, Leasing agent, and Marble Falls…read moreoffice manager, It was THE best property management company in the biz and beat TJM by a long shot! Earl and Rhonda were amazing! However, It has since gone DOWNHILL. The current owners/managers are thieves of commission, unprofessional, and unethical. 10/10 do NOT recommend having them manage your properties. Good luck to all the owners who use them and the tenants who stay in the properties managed by RPM Highland!

Jordan and Scott are very nice, gracious people. We are buying a place from them and are happy with…read moretheir service

Marshall was a very dedicated and easy to work with property manager. Very responsive and if we had…read moreissues he worked to resolve them immediately, cannot recommend Marshal and Aus10 Realty enough.

Rudy the owner is awesome!! They haven't officially taken over a property yet but he has made…read moresignificant and beautiful changes to the house I've been living in for 12 years. I very much appreciate him and his staff. I couldn't have asked for a better property manager.

I had a horrible experience with this company. I booked a 4-night stay through Vrbo in Marble Falls…read morefor my family of 4 for the April 8th eclipse almost a year ahead of time in May '23 to beat the rush. I paid over $3000 at the time, signed all the paperwork, rental agreements, etc. A couple of months before the travel, I called them to confirm and was shocked to hear they had no record of my upcoming stay, despite my reservations continuing to show on Vrbo. Apparently, they no longer managed the property. But when they gave up the property and the booking, they didn't transfer, inform me or refund any money! After many emails and calls, they finally refunded my money with no apologies or anything extra to make up for the mistake. Now I was in a bad spot finding a place to stay for my family since all places were booked and prices greatly elevated due to the upcoming eclipse travel demand. I finally found alternatives that ended up costing a lot more, not to mention the inconvenience of searching and moving between places. Finally, after our travel I got emails from these guys thanking me for our stay and asking for 5-star reviews (obviously we couldn't say there). It was pouring salt on the wound after the extra expense and inconvenience they caused! Either they are completely incompetent and unprofessional, or they are involved in scams to make extra money, and whatever the case they should be avoided at all costs!

We recently rented a property managed by Horseshoe Bay Living. I was impressed by their…read moreresponsiveness to my questions and their attention to detail with the arrival and departure instructions. Their quality customer service is outstanding. The property was beautiful too!