Customer service was so great! Employees in the pharmacy were friendly and ready to support me!…read more I'm in town visiting and would definitely come back to this location!

I don't know the name of the man I spoke with in the pharmacy 4 times today, but he was by far the…read morerudest, most condescending, liar I have ever spoken to. I went to order my prescription today and it was over $200 in the app. This medication is usually $10. I called CVS and he told me the systems were down and to call back in an hour (lie #1). I called back well over an hour later and the same person answered. He told me my medication couldn't be filled at all. When I asked why, he said it was because my prescription is a controlled substance (it isn't) and my doctor doesn't have a valid license (he does). I told him that the medication isn't a controlled substance and, if it was, I couldn't have gotten it from the same telehealth provider multiple times before. He then told me telehealth providers can prescribe controlled substances (another lie) but this dr couldn't. I called my doctor and checked the FDA site to confirm that neither of these things were true. I then called CVS a third time and the same man answered. This time, he said he must have been looking at the wrong medication when he advised me of that, which doesn't even make sense because I don't take a single controlled substance. At this point, he was very clearly annoyed that I was calling and ended the call by saying my Dr still wasn't licensed and disconnecting the line. I did some more digging and found that my doctor has had a valid, active license in VA for years and it is not set to expire for almost a year. This was confirmed on the state database, which I trust more than the guy who doesn't even seem to know which medications he is talking about. I then submitted a message in the CVS app detailing the above and asking for a resolution as I am clearly getting the run-around. The same man called me back and was immediately incredibly rude. He spoke down to me, continuously talked over me, and wouldn't listen to a single thing I said. He would not take the license info and insisted that I was wrong. When I tried to ask follow-up questions, he would raise his voice. After about 3 minutes of back-and-forth, I asked to speak with someone else. He told me there was nobody else. I know, as well as anyone, that he was not the CEO of CVS, so there must be someone above him. I also know that at 10am on a Saturday, he is not the only person working in the pharmacy. When I called him on that, he hung up on me. I immediately called the pharmacy back and spoke with someone else (finally) who told me he was someone from out of state and if I wanted help from someone I may have to wait for the regular pharmacist to return next week. I did some digging and called the 800 number to file a complaint. The rep I spoke with there was amazing. She was able to review their systems and confirm that there was no issue preventing them from filling the prescription and he was just lying to me. Suddenly, the price, "controlled substance" status, and the unlicensed provider issue were resolved. Shocker. If this is the service you all offer, I can see why the rating is as low as it is.

My provider sent a script to the pharmacy due to needing something specific this pharmacy offered…read more I have never used this one before. After nearly a week of waiting after the initial text that they received the script, I called for an update because I hadn't heard anything. They informed me they had been trying to call me (I have no messages from them) and the script was ready for pick up. I arrived to them not having the script ready and having to wait an hour after being told it was ready, then it would be ready in "a few seconds," yet it's still not ready an hour later. I left and will try again at a later time. *other people seem to have wonderful experiences with them, hopefully I just had an abnormal experience for them.

I'm wondering who is giving these kind reviews. My Family has been treated by the Pharmacist so…read morerudely. He used to be pleasant and over the years has been so rude to us. He promises to update us if having issues getting certain meds. And nothing. I don't even get emails from them anymore when or if something is ready to be picked up. My Mom and her Husband go there too and get the same rude treatment. I constantly have to call them to see if something is refilled or received. No communication on their part. They make me feel like I'm bugging them when I call. But if they did their job, I wouldn't have to constantly call. Had to have a prescription filled from another Pharmacy last month that they had for 3-4 days, only to find out they didn't have any and had to call my Dr to send it elsewhere. They didn't give me enough time to barely get it filled in time since they had it for 3-4 days. This is so upsetting and bad service. We've used them for well over 6 years. Sad.

Locking up zip ties????? Seriously????? That's commonly used with hardware. That's not bad enough…read morebut I rang the 'i need help' button twice, waited 10 minutes for absolutely not a soul to come 'help' me. If you're going to lock something up, at least have the decency to have an employee in that location readily available to 'help'! I can't stress enough how poorly managed and staffed Walmart is - every.single.location. Their 'rollback' pricing is a joke and so false - I've purchased enough items over the years to know exactly how much something is and when they claim 'rollback' they're just plain out lying. Unfortunately in order to stretch my food budget, I'm stuck with them. No other place is affordable for this family.

There needs to be better security in the parking lot. Twice now I have gone here and both times I…read moream being hassled by a black man wearing a hoodie asking for money or a ride. The first time he told me he was trying to get home to Baltimore and was short $35.00 . He then told me a minute later that if I gave him a ride somewhere he would pay me $40.00. He also asked if I could go in the store and get money from the ATM. I was already in my car and drove off. Yesterday night February 4, between 9:00 - 10:00 pm, I had pulled into a spot by the entrance by the Dunkin Donuts. I was sitting there not even a minute and he shows up again and taps on my window. I waved him off and he walked away towards the store entrance. By the time I got there and went inside he was talking to someone else. So if Walmart looks at the video they will see him standing right inside wearing a dark hoodie talking to another but taller man. Going to be spending more time shopping at another location for now on

Over a month of not being able to buy Sudafed because their system is down. Costco is going down…read morehill.

Probably the worst pharmacy I have ever used. Every single time I come in there is an issue with…read morethem getting the correct insurance or having the correct meds ready. They will send you a text saying your meds are ready but an hour later your still waiting as they do not have them ready. My work only uses Costco but I'd rather spend more money and go somewhere else. Specifically Erica was super rude and out of line. Calling me names when she didn't think I could hear her to her coworkers. As someone who works in medical customer service I would NEVER treat my patients/customers the way she did.

Unfortunately, I already see that this location has a one star rating. I used to be a fan of this…read morelocation in the past because they were less crowded and seemed more efficient. Today I went through the drive-through and they gave me a prescription that I was not trying to obtain. The person at the window did not tell me what prescription they were giving me or the cost. They just ran the card on file. When I got home, I realized it was not the prescription that I was trying to obtain. One thing the pharmacy should have noticed was that the prescription they gave me was the wrong dose and that I picked up the proper dose of this medication a week ago. Unfortunately, they are so automated that they don't pay attention to details. When I called the pharmacy back about 20 minutes later to ask for a refund the person I spoke with was very condescending. They Insisted it was not their mistake and refused to refund me. I am very disappointed and will look to take my business elsewhere.

this is for the minute clinic not the store, the store is fine: having said that…read more.. COMPLETE WASTE OF TIME AND MONEY. The level of incompetence was truly staggering. Went in for sore throat/sinus infection. The exam was a joke, didn't even look at my throat. She did a WebMd style select the boxes (which she couldn't figure out, also with the screen facing me). Told my I had a virus there is nothing to do, and gave me a bill. I don't know why expected more from CVS, seriously WTF.

Yesterday I called Comfort Medical and spoke with Hanson concerning adding an adult air mattress (…read morewhich start at 80 inches) for our existing hospital bed platform, which is 74 inches. He explained all considerations of the purchase with professional, knowledgeable, common sesicle and compassionate approach. I have been in the store many times for smaller items and great experience every time. Now I can add the phone experience top notch as well.

I visited this store at the end of May 2022 for the first time to look for compression hose and…read morescrubs for work. I wasn't greeted by either one of the older female associates working that day, but noticed one of them staring while I sorted through the scrubs racks. I asked her a question, and she answered, but didn't offer any further assistance and continued to stare. I ended up purchasing over $200 of merchandise (scrubs, compression stockings, and shoes). Today I returned and wasn't greeted by either of the two older female associates- one (grey hair in ponytail) turned around and looked at me then turned back to the customer she was helping. The other one came to the register area and stared me down while I looked through the compression hose. The final straw for me was when another customer entered and was pleasantly greeted by the staring associate. I will take my business elsewhere. TL;DR: the scrubs selection is okay but the customer service, at least for me, was poor.

Lost service, drove through closed. Understaffed. Never coming back!! Fxbg, VA. Horrible waste…read moreof time.

I just got schooled for pressing the call button while no one was there attending to the drive thru…read morewindow because it makes aloud noise. Well, if you don't want the button pressed, maybe it should be removed or there should be a sign that says please don't press the button. But how am I to know that you even realize I'm there if no one's at the window and I don't press the button.

My doctor prescribed a 3 month prescription of my Rybelus for my diabetes which it was supposed to…read morebe filled because I am being deployed. When they sent me a text that it was filled it was only for 1 month. I called them and they said it was Walgreens policy to only do one month at a time. They did not care that I was being deployed and could care less that I will run out of my medication. This is horrible customer service.

Parking OK. Usual traffic circle route 3 Major corner …read more Pricing fair . Store clean. Staff OK

Unfortunately, this is a pretty sad location that is barely getting by in this community. They are…read morelocated in a shopping center where most of the other business have already closed. I suspect the Super Target and Walmart on US 1 take most of their business, along with Giant on Courthouse rd.

Customer service is getting worse than Walmart. Have shopped here for years-now rethinking that…read more Sat afternoon. 6 registers with no cashier. 2 people hanging out at customer service desk. Do better Weis