I was getting an alignment done on my daughter-in-law's car up Warrenton road and my glasses' nose…read morepiece broke while waiting for the car work to finish. I am out here in VA getting to do childcare for my 10 month old grandson from birth so I wasn't relishing the thought of finding/searching for my ugly backup glasses for the remainder of my visit. Fields Family Eye care was the closest optometrist so I went straight there for help. Not only were they THE friendliest business I've had the pleasure to have visited...they put new nose pads on, cleaned the glasses & tightened all the micro-screws too. We visited a bit and there was NO charge. I asked them what they wanted for Christmas and was on my way in just a few short moments. This staff was so wonderfully proactive, beautiful office I can only say that I've already recommended them to my son & his entire family! WOW does NOT even start to say it. THANK YOU SO MUCH!!!

I got caught in a traffic incident on I-95 and ended up arriving just one minute past the 15-minute…read moregrace period. I was on the phone with the staff while pulling into the parking lot and asked if they could still accommodate me. I genuinely hoped for a little flexibility, especially after waiting three months for this appointment. But they refused and were told to reschedule. The next available is 1.5 months out. This was already a rescheduled appointment, since my first appointment had been cancelled when the doctor suddenly became unavailable. Very frustrating experience.

The choices for eye wear are amazing. I also love there system for taking care of you. Very…read moreprofessional and process oriented with the customer in mind.

Unfortunately, there's a lack of communication and condescending behavior with the office staff…read more I've been going here for years and spent thousands of dollars on glasses. And not that any of that matters but being a kind individual does. I called at 10:20 AM and spoke to Charity and told her that I was gonna be 15 minutes late to my appointment. She said she will communicate that with the office staff for me to drive safely to the office. There is bad weather in traffic so I appreciate her kindness and making sure that I drove safe. When I arrived at 10:42, I waited in the line and then a person asked if they can check me in now and about that time is around 1045 from waiting. At that point the lady told me that I'm passed my 10 minute grace period and then I wouldn't be able to be seen. I explained to her that I was told that I can still be seen by Charity and she just reiterated the 10 minute policy. After that, she got the assistant manager, Jennifer who just regurgitated the same to 10 minute policy. If there was a communication breakdown and there's notation that I did speak to Charity I feel like for professionalism that should've been honored for me to still be seen. And that could be a training moment for the staff later. But I drove half an hour to this appointment in the rain for them to tell me that I wouldn't be able to be seen. I asked for her name and last name she wasn't comfortable giving me her last name and that's fine. I didn't like her condescending facial expressions, but nevertheless, that could just be how somebody's face is. I look for professionalism and care. And like I said, I did the due diligence with calling way ahead to let them know I was late if there was a 10 minute grace period. I wouldn't be able to be seen. I would've much appreciated being communicated that on the front end before I come out all the way over here. It's unfortunate that it's come to this. I know that she gave me Justin's card because I asked for the manager information. But none of the ladies even seemed comfortable with dealing with me for whatever reason. I probably said a few words ask for my card back ask for the managers information but from start to finish, I remain calm as I always will be because professionalism goes a long way, another training moment for them to take.

The two stars go to Dr. Tsai because I really liked him and he was a good doctor. Now for the…read morenegative. THIS OFFICE DOES NOT ACCEPT VSP. And they will not tell you this. I told them over the phone I have VSP. They went ahead and scheduled my appointment without saying a word. I went in for the exam. That went very well. I got to the checkout and it cost $90. I thought that was odd but paid it and went home to check my benefits on VSP website. Everything I looked at said I should've only paid $25. I called the office. She looked at it again and verified she charged me correctly. She was clearly looking at a different set of benefits than me. I called VSP for clarification and VSP confirmed WALMART IS OUT OF NETWORK. Really? Then why does Walmart have a huge sign out front that says they accept VSP?! So now I am out $65 which is quite a significant amount to me. I realize it's my responsibility to check who is in network for me. But I chalk this up to poor customer service. How could you let someone use services without even letting them know? Never going back.

Dr Tsai is the best eye doctor I have ever seen…read more He always gives me so much easy to understand information about my eyes and my vision, and very much more info than my ophthalmologist. His office staff are very professional and very kind. They told me upfront that they would submit my bill to my ins co for me, that I would need to pay my bill at the time of my visit, that my ins co would reimburse me, and they just did! :)

I hate choosing glasses. I find it very stressful and involves too much time…read more I was pleasantly surprised how easy Monique made the process go smoothly. Within a very reasonable amount of time, she selected eye glass choices that fit my style, filled my detailed prescription and explained what each service delivered. I can't wait to get the finished product

I've gone to the Central Park location for many years and have always had a great experience with…read morethe doctors and staff. They're all fantastic.

I have been with Vista Eye Specialist for about two years and find both Dr Jani and Dr Bradshaw to…read morebe very patient and helpful in explaining what's happening with my eyes. Although they are clearly very busy they always take time to answer my questions and explain things to help me understand, I have never felt rushed by either of them. My experience with the staff has always been professional and very positive as well. Getting an appointment can be a challenge sometimes, but they will get you booked. I would recommend them to others.

It was proven yet again to me how circumspect Dr. Jani is with us patients! When I mentioned I was…read morea research librarian, he advised me to try 1.5 reading glasses for very small print. I saw a pair I liked and tried them but they were not as clear as I need. Then I saw that they were 2.5 magnification At first I thought, oh no, I need stronger! But my husband suggested I try the strength recommended by Dr. Jani, 1.5, so I did. PERFECT!! I just cannot advise you strongly enough to utilize this outstanding doctor for eye surgeries. I am walking around in a daze of happiness -- NO GLASSES after a lifetime of myopia and astigmatism. A dream come true, truly.

I went to have my eyeglasses adjusted for fit because they were loose. After they were adjusted I…read morenoticed one of the lenses was cloudy and I couldn't see the TV well. I went back the next day when they opened and they said they would see what they could do. The manager called back several days later and said that this problem with the lens had nothing to do with them, and I could pay $450 to replace the lens if I want. They were unprofessional and demeaning on the phone and now I have one less pair of glasses.

I was a patient of Dr. Chan before he transferred. I went here because I have gone to this location…read morefor ten plus years. I waited over two hours to be seen by the doctor because the front desk did not do the tests required before the doctor could do her tests. I was told by the doctor there was a miscommunication. No apology from her or the front desk. I told them all I was "not happy". Crickets... The office is filthy now. Spots on the carpet. It was just an overall bad experience. While I was sitting in the back I got an email saying my boyfriend had an appointment the following Friday. I asked if he scheduled an appointment while I was waiting? They checked and said "Shelly" so and so had an appointment at the time. I showed them the email on my phone. They asked did i want to schedule one for him? I said, "no, we will never come back here." I talked to a friend later that day. She thanked me for telling her the story because she was going to go there for an appointment. Three clients lost because of their "miscommunication".

Excellent in all areas of care and service! Dr. Mcguire explains clearly the exam process, what…read morehe's doing and why it's important. Definitely the place to go for eye care!

As one ages you need expert eye care and I found it here. The staff were professional and the…read moreDoctor was very informative and attentive.

I experienced a medical emergency involving my eyes. The staff was extremely kind, efficient, and…read morefast getting me a same day appointment even though I wasn't an existing patient. Tracy, the nurse, was absolutely AMAZING! She is kind, funny, and extremely knowledgeable. She immediately put me at ease. Dr. Bhandari was also very kind and reassuring. They provided excellent care.

I have worn a mini pair of glasses, but they experience of getting the best glasses for your face…read more Depends on the Opticians and Ms.Angie at Access eyes my massaponax is the best I've ever had since wearing glasses at the age of 23. If you're looking for a great place to give you exactly what you need plus the best customer service ever. Please go there. Thank you for taking such great care of all the people that you serve!!!!

I went in for a contact lens exam and ended up having a very frustrating experience…read more First, I waited about 45 minutes past my appointment time before being seen. Once I was finally called back, I was told I needed an updated glasses prescription as well--and, unsurprisingly, was informed I needed new glasses that would cost around $500 after insurance. When I explained that I wasn't interested in purchasing glasses and was only there for contacts, the staff member helping me was rude and dismissive. I also found out the doctor had recommended a different brand of contact lenses that was significantly more expensive than the brand I currently wear. After I asked to switch back, the manager said she needed the doctor to approve the change, which took another 20 minutes. To make matters worse, even though the trial lenses were the exact same brand I already wear, I was told I had to return for another fitting. Then, the trial contacts weren't delivered in time for the appointment they scheduled, and when I tried to reschedule, they couldn't fit me in the next day--only a week later. Between the long wait, the pressure to buy expensive glasses, the unnecessary delays, and the poor customer service, this was a very disappointing experience. I would not recommend this office.

I ended up choosing this office because they had actual people answer their phones…read more Their office is very clean and well lit. I had a great first exam which featured higher tech solutions than I have seen previously. One of these tests costs an extra fee, but they explained what the benefits of the test are and were clear on what the fee would be. After the exam I browsed their wide selection of frames but ultimately decided against having my prescription filled with them due to pricing concerns. They gave me a printed quote so I could shop around which was helpful. I'll go back next year for my exam.

The ophthalmologist is a gem, she's super sweet and helpful. However, the rest of the staff is…read moresnobby. They just made me feel like an idiot and like an inconvenience to them.

I had cataract surgery 2 years ago and have been experiencing eye pain ever since. the cataract Dr…read morecould find no issues, I've been to several optometrists and Neuro opthalmologists since with no improvement. I'm so blessed to have been referred to Dr. Grosset. She's not only the most knowledgeable Dr. I've been to, she takes time to talk to you and explain what is going on with your eyes and how to get back on the path to eye health. I'm completely impressed with Dr. Grosset and would give her 10 stars if I could. She's caring, highly experienced, extremely knowledgeable, attentive, and a very nice person. I learned so much about eye health in just one visit it was amazing. I wished there were more Doctors like her. She doesn't assembly line her patients like so many other Doctors. I highly recommend Dr Grosset to anyone in need of eye care. She's a true gem!