I have never been treated so rudely by any medical establishment in my life! I questioned what they…read morewere asking me to pay and I was told I couldn't because it was disrespectful towards Dr Brock? Not to mention the rude receptionist she mispronounced my name and when I corrected her she said "whatever ". I'm still in disbelief that people in a doctors office would be so unprofessional.

Very good eye dr. Coat without insurance was $180 something out of pocket…read more Went in room he squirted some solution in my eye and had to put in a lens in my right eye like a contact. it was a bandage to cover my eye ball. Before he put the lens in he put some liquid in my eye and had me rest my chin on the chin holder and look into this area where he had a light and I think A bluish color light too and he saw where I had the injury. He wrote a prescription to get some antibiotic drops to help my eye. He gave us an RX card to help with the price when picking up the prescription. He had trouble putting the contact bandage in my eye due to me and my reflexes where going all crazy, I guess I don't like people messing with my eyes. Haha. I told the doc he has a lot of patience for me haha. I said if I was in his shoes I would have knocked me out so I could put it in with out trouble. Haha. But anyways he got the job done and my eye feels a lot better. I had to go back the next day so he could take out the bandage contact lens he put in and it was a $30 outta pocket price. He took it out and put some solution in my eye and asked me to move my eye around and tell him how I felt. Felt all better. And I was good to go. He was a very kind dr. And we had great conversation. Oh and I gotta tell y'all how I injured my eye! I was weed whacking and something flew up and hit me right in the dang eye ball! No I didn't have eye protection on. Stupid on my part. I didn't have anything, so lesson learned after the injury I said I'm going over to Home Depot to purchase some eye glasses for protection. And that's what I did. Now every time I'm working on something in the back yard I have those suckers on protecting my eyes. Had to learn the hard way, but hey lesson learned. Thank u for ur help Doc. :

Where do I begin? The place looks abandoned and unkept, it's locked down like Ft. Knox and you…read morehave to use your personal cell phone to call desk to let you in and then turned down because there is no doctor. While sitting in the parking lot, 2 other patients pull up and go through same ordeal which leaves me to believe everyone has appointment at the same time. It's now past my husbands appointment time and he sits with metal in his eye waiting. To be continued I'm sure.

I have been with Vista Eye Specialist for about two years and find both Dr Jani and Dr Bradshaw to…read morebe very patient and helpful in explaining what's happening with my eyes. Although they are clearly very busy they always take time to answer my questions and explain things to help me understand, I have never felt rushed by either of them. My experience with the staff has always been professional and very positive as well. Getting an appointment can be a challenge sometimes, but they will get you booked. I would recommend them to others.

It was proven yet again to me how circumspect Dr. Jani is with us patients! When I mentioned I was…read morea research librarian, he advised me to try 1.5 reading glasses for very small print. I saw a pair I liked and tried them but they were not as clear as I need. Then I saw that they were 2.5 magnification At first I thought, oh no, I need stronger! But my husband suggested I try the strength recommended by Dr. Jani, 1.5, so I did. PERFECT!! I just cannot advise you strongly enough to utilize this outstanding doctor for eye surgeries. I am walking around in a daze of happiness -- NO GLASSES after a lifetime of myopia and astigmatism. A dream come true, truly.

First time seeing Dr. Lee, easy to make appointment immediately for an impact injury (tennis). Very…read morelittle wait time, everyone was helpful and personable. I felt that I was getting best care possible. Dr Lee found a small pinpoint tear that regular eye doctor was unable to see, repaired it immediately after exam. I drove home, only issue with driving was pupils were still dilated from exam (minor inconvenience). I would recommend Dr Lee to anyone else.

The doctor was competent and agreeable. My complaint was the two hour wait (2 1/2 hr counting…read morechecking) and no "I apologize", and no explanation of why.

We got to the office a little early and we're given medical forms to complete. As soon as we…read morecompleted the forms we were called back for our eye exam and eye dilation. In a few minutes we were called back by the PA for the conclusion of our exam. What I'm saying is the operation was very efficient They listened to our concerns and answered all our questions. Just a super experience

I drive over an hour to Culpeper - and sometimes farther to Fredericksburg - but feel it is worth…read moreit. I am always welcomed by personable, organized front desk staff. My wait is minimal. The assistants/technicians who do the bulk of the testing are always friendly and efficient. I have been seeing Dr. Lauren Richards fairly often for conditions relating to aging eyes. She is thorough with tests and exams and takes time to explain eye problems and to discuss concerns. She is very professional, yet warm and caring. I feel my care is in competent hands, and that's a good feeling.

Front desk rude and condescending Wait time OK . Tech OK…read more Easy to get appointment. Doctor matter of fact. Numerous texts in advance about $50 fee if no show. They need to teach customer relations politeness to front desk. Corporate chain feeling . Parking hard today locate office first time. Expect template reply to this.

They stopped taking Blue Cross/Blue Shield Federal Employees. HELLO? Why would you discontinue…read morepatients on one of - if not the - dominant health providers in the biz - esp. with the number of feds in this area? Bad call. Now I need to find a new optometrist.

I like the eye doctor I see, but it should not take 1.5 hours to complete a straightforward annual…read moreeye checkup that involves about 10 minutes of contact time and zero complications. the checkin process is excessive and repetitive, even if you use online precheck. everything at this practice is just harder to accomplish than it should be. seriously considering changing just due to that, even though I am happy with Dr. Hayes.

If you value your eyes stay away from this place. I went there having trouble seeing out of my…read moreright eye. Sent to their cornea specialist. She prescribed 2 medicines. 8 days later they still hadnt gotten my medicine authorized. So i went to a better clinic, turned out not only could they not get my medicine called in the medicine would not have solved my problem. Eye consultants of nova are doing a procedure. This place is garbage stay away if you value your sight​

I have worn a mini pair of glasses, but they experience of getting the best glasses for your face…read more Depends on the Opticians and Ms.Angie at Access eyes my massaponax is the best I've ever had since wearing glasses at the age of 23. If you're looking for a great place to give you exactly what you need plus the best customer service ever. Please go there. Thank you for taking such great care of all the people that you serve!!!!

Quality experience with this location. A lot larger than it looks the location is nice and…read moreinviting. Quick check in and services rendered near the appointment time. Doctor was nice and thorough in explaining the exam and future considerations for my eye care.

The two stars go to Dr. Tsai because I really liked him and he was a good doctor. Now for the…read morenegative. THIS OFFICE DOES NOT ACCEPT VSP. And they will not tell you this. I told them over the phone I have VSP. They went ahead and scheduled my appointment without saying a word. I went in for the exam. That went very well. I got to the checkout and it cost $90. I thought that was odd but paid it and went home to check my benefits on VSP website. Everything I looked at said I should've only paid $25. I called the office. She looked at it again and verified she charged me correctly. She was clearly looking at a different set of benefits than me. I called VSP for clarification and VSP confirmed WALMART IS OUT OF NETWORK. Really? Then why does Walmart have a huge sign out front that says they accept VSP?! So now I am out $65 which is quite a significant amount to me. I realize it's my responsibility to check who is in network for me. But I chalk this up to poor customer service. How could you let someone use services without even letting them know? Never going back.

Dr Tsai is the best eye doctor I have ever seen…read more He always gives me so much easy to understand information about my eyes and my vision, and very much more info than my ophthalmologist. His office staff are very professional and very kind. They told me upfront that they would submit my bill to my ins co for me, that I would need to pay my bill at the time of my visit, that my ins co would reimburse me, and they just did! :)