I was getting an alignment done on my daughter-in-law's car up Warrenton road and my glasses' nose…read morepiece broke while waiting for the car work to finish. I am out here in VA getting to do childcare for my 10 month old grandson from birth so I wasn't relishing the thought of finding/searching for my ugly backup glasses for the remainder of my visit. Fields Family Eye care was the closest optometrist so I went straight there for help. Not only were they THE friendliest business I've had the pleasure to have visited...they put new nose pads on, cleaned the glasses & tightened all the micro-screws too. We visited a bit and there was NO charge. I asked them what they wanted for Christmas and was on my way in just a few short moments. This staff was so wonderfully proactive, beautiful office I can only say that I've already recommended them to my son & his entire family! WOW does NOT even start to say it. THANK YOU SO MUCH!!!

I got caught in a traffic incident on I-95 and ended up arriving just one minute past the 15-minute…read moregrace period. I was on the phone with the staff while pulling into the parking lot and asked if they could still accommodate me. I genuinely hoped for a little flexibility, especially after waiting three months for this appointment. But they refused and were told to reschedule. The next available is 1.5 months out. This was already a rescheduled appointment, since my first appointment had been cancelled when the doctor suddenly became unavailable. Very frustrating experience.

I've gone to the Central Park location for many years and have always had a great experience with…read morethe doctors and staff. They're all fantastic.

I love this practice! Everyone is very friendly and helpful. Most visits I have had have been very…read moreefficient and have gone very smoothly. Highly recommend!

So I was due for my two year eye check up! So I decided to go to Target Optical for my eye check…read moreup! I love shopping at Target. So I was like why not shop for my future eye prescription glasses or contacts at the same location. So there a lot of parking space opportunities. So the location to see the optometrist, there a door in the middle next to the opening sliding door entrance to see the optometrist. The office was clean, nice, and small. The front desk receptionist was nice and welcoming! They got me and it was quick, easy, painless process! So I opted for the contacts versus the glasses this year. It did take three weeks for my contacts to come in! But they gave me a sample prior to my contact purchase! They offered a class to help you put in and remove contacts! This office was so nice and accommodating! I highly recommend coming here for a eye check up!!!!

Took my kids here for glasses they were super knowledgeable friendly and helpful for my kids. The…read morestaff answered all the questions for us. The return for the glasses was super fast.

The ophthalmologist is a gem, she's super sweet and helpful. However, the rest of the staff is…read moresnobby. They just made me feel like an idiot and like an inconvenience to them.

I had cataract surgery 2 years ago and have been experiencing eye pain ever since. the cataract Dr…read morecould find no issues, I've been to several optometrists and Neuro opthalmologists since with no improvement. I'm so blessed to have been referred to Dr. Grosset. She's not only the most knowledgeable Dr. I've been to, she takes time to talk to you and explain what is going on with your eyes and how to get back on the path to eye health. I'm completely impressed with Dr. Grosset and would give her 10 stars if I could. She's caring, highly experienced, extremely knowledgeable, attentive, and a very nice person. I learned so much about eye health in just one visit it was amazing. I wished there were more Doctors like her. She doesn't assembly line her patients like so many other Doctors. I highly recommend Dr Grosset to anyone in need of eye care. She's a true gem!

The two stars go to Dr. Tsai because I really liked him and he was a good doctor. Now for the…read morenegative. THIS OFFICE DOES NOT ACCEPT VSP. And they will not tell you this. I told them over the phone I have VSP. They went ahead and scheduled my appointment without saying a word. I went in for the exam. That went very well. I got to the checkout and it cost $90. I thought that was odd but paid it and went home to check my benefits on VSP website. Everything I looked at said I should've only paid $25. I called the office. She looked at it again and verified she charged me correctly. She was clearly looking at a different set of benefits than me. I called VSP for clarification and VSP confirmed WALMART IS OUT OF NETWORK. Really? Then why does Walmart have a huge sign out front that says they accept VSP?! So now I am out $65 which is quite a significant amount to me. I realize it's my responsibility to check who is in network for me. But I chalk this up to poor customer service. How could you let someone use services without even letting them know? Never going back.

Dr Tsai is the best eye doctor I have ever seen…read more He always gives me so much easy to understand information about my eyes and my vision, and very much more info than my ophthalmologist. His office staff are very professional and very kind. They told me upfront that they would submit my bill to my ins co for me, that I would need to pay my bill at the time of my visit, that my ins co would reimburse me, and they just did! :)

4 stars I have been using Walmart for my glasses for about…read morethree years. On the last visit, they noticed that my optometrist did not include any prisms. They suggested I check it. That's a good catch.

Hours posted - Open at 11:00am. Optometrist arrives... 12:30pm…read more And that was the best part. I talked with the front desk manager for an hour and a half. A great guy. Watched him struggle with bad WiFi, down websites, improper charging practices (I.e., If you have insurance, you pay the same price as someone without insurance.). *cough *cough, that sounds like borderline insurance fraud. Rushed through the appointment, no real explanation on my prescription and the Optometrist didn't even attempt to apologize for the 90 minute wait. This is a rare case of having very low expectations and still be shocked enough to leave a one star rating. WALMART-- you need to fix this. John

Front desk rude and condescending Wait time OK . Tech OK…read more Easy to get appointment. Doctor matter of fact. Numerous texts in advance about $50 fee if no show. They need to teach customer relations politeness to front desk. Corporate chain feeling . Parking hard today locate office first time. Expect template reply to this.

They stopped taking Blue Cross/Blue Shield Federal Employees. HELLO? Why would you discontinue…read morepatients on one of - if not the - dominant health providers in the biz - esp. with the number of feds in this area? Bad call. Now I need to find a new optometrist.

Searching for an optometrist in the Fredericksburg area has not been an easy task. We decided to…read moretry this office because it's outside of Costco and expected to have a decent experience. I scheduled an appointment for my daughter, my husband and myself. My husband had his appointment and wasn't too concerned at away with the service he just cared about getting the exam done. I had my exam done and notice the office was very small, let any personality or welcoming vibes and the receptionist had very little conversation to offer even during the checkup process. When I had to I exam done, even though I had Lasik, the doctor asked me what I was in there for because I don't need glasses. Newsflash, just because you don't wear glasses and have had Lasik, you still should get your eyes checked! Nonetheless my daughter's appointment was supposed to be right after mine. I explained to him that she had gone to an eye specialist previously and he then refused to see her. Initially he said that she was under 18. They knew that when I schedule the appointment. He didn't stated that I should just continue to go back to the specialist. I told him that she was cleared from The specialist and just needed to maintain regular eye exams. He then said we'll go back to her previous eye doctor. Rude is an understatement. Of all the eye doctors in Virginia, go anywhere but this place.

I had an appt and then was refused to be seen because they have a policy that if you've had covid…read morein the last year, you must show a negative test report. This is a ludicrous policy and if they want to enforce it, they should tell you about it when the appt is scheduled. Receptionist refused to let me speak to anyone above her regarding the policy.

Excellent and immediate customer service provided! Walked in just to view some frames and they were…read moreable to provide me with an estimated percentage of insurance coverage!

I went into this Vision Center today and there were no customers. But three of the workers were all…read moresitting at the computer in the center of the store and chatting on personal stuff. Not one of them greeted me as I came in. I stood in the women's frames area for at least 10 minutes and again not one of the workers asked me if I needed help. I left to go shopping. I had my hands full carrying grocery bags to leave Walmart but I decided to stop in the Vision Center on my way out. AGAIN, none of the three workers acknowledge me and ask if I needed help -- which I did as I was interested in purchasing frames. I was shocked that they were still chit chatting and not providing any customer service. I walked out to report this to the customer service desk area. I went in the Vision Center...again... just to see... guess what? I walked past the three ladies and they still said nothing to me. As I went to leave, FINALLY one worker asked if I needed help and I responded "No! I've been in here twice and nobody could even greet me! So no thank you!" I will strongly recommend to try the Central Park Vision Center instead if you MUST purchase Walmart eyeglasses or accessories.

Dr. Lambertson provides excellent care; however, the billing staff continues to be a major issue. I…read morebelieved the problems we experienced in the past had been corrected, but unfortunately, it is clear there is still a serious lack of training. Once again, I was significantly overcharged for a contact lens fitting because the wrong billing codes were used. This has happened before, and the insurance company had to intervene to correct the errors. We are now back in the same situation. I even directed the staff to the proper billing information, yet I was told they had no idea what I was referring to. This lack of understanding of CPT codes and the insurance provider manual is the root cause of these repeated mistakes. Because of this, I was unable to complete my contact lens fitting and have to involve the insurance company once again to correct the billing. On top of that, I now have to take additional time off work to address an issue that should have been handled correctly the first time.

I debated on writing this review for a while now. I went to this office and see two providers for…read moredry eyes. The first provider was a gentleman who told me my glands were not working and sent me home to do over the counter drops and wipes on my lashes. I see the second provider who was supposed to be the specialist in dry eyes who told me I has zero eye glands like she was telling me to pick up milk on the way home from work, like it was nothing. Offered me no treatment and sent me on my way. I have since been seeing Dr. Cremers in MD for my dry eyes who confirmed I DO have glands, actually I have now twenty something in both my uppers and lowers after starting with only 13 working in the uppers and lowers from getting multiple IPL treatments from her. She is very far from me, however, has been a life saver to me. She is caring and truly wants to help her patients feel better. I called this office back to see what they might charge for an IPL because Dr. Cremers is so far and books up fast. I was told it depends on what you are getting. I explained I am asking about IPL treatments, it is one treatment and not something that changes depending on the patient plan unless you are purchasing a package of some kind. The front desk girl could not help me with the cost of one or a package. I come to the conclusion that the entire office is incompetent, and I don't want them touching my eyes ever, so it was time to write the review. If you are told you have no glands by this office, chances are you do and the provider just did not want to be bothered. See Dr. Cremer in MD, it is a drive but worth it.