Very good eye dr. Coat without insurance was $180 something out of pocket…read more Went in room he squirted some solution in my eye and had to put in a lens in my right eye like a contact. it was a bandage to cover my eye ball. Before he put the lens in he put some liquid in my eye and had me rest my chin on the chin holder and look into this area where he had a light and I think A bluish color light too and he saw where I had the injury. He wrote a prescription to get some antibiotic drops to help my eye. He gave us an RX card to help with the price when picking up the prescription. He had trouble putting the contact bandage in my eye due to me and my reflexes where going all crazy, I guess I don't like people messing with my eyes. Haha. I told the doc he has a lot of patience for me haha. I said if I was in his shoes I would have knocked me out so I could put it in with out trouble. Haha. But anyways he got the job done and my eye feels a lot better. I had to go back the next day so he could take out the bandage contact lens he put in and it was a $30 outta pocket price. He took it out and put some solution in my eye and asked me to move my eye around and tell him how I felt. Felt all better. And I was good to go. He was a very kind dr. And we had great conversation. Oh and I gotta tell y'all how I injured my eye! I was weed whacking and something flew up and hit me right in the dang eye ball! No I didn't have eye protection on. Stupid on my part. I didn't have anything, so lesson learned after the injury I said I'm going over to Home Depot to purchase some eye glasses for protection. And that's what I did. Now every time I'm working on something in the back yard I have those suckers on protecting my eyes. Had to learn the hard way, but hey lesson learned. Thank u for ur help Doc. :

Two patients in my family had eye exams here, and neither was automatically given their eyeglass…read moreprescription after the appointment. They both left with no prescriptions in hand! We only received the prescriptions after my daughter had to call and request them. When the prescriptions were finally emailed, the PD/pupillary distance was missing from both prescriptions. When I called after my daughter had called to request the PD, I was told the patient had to come back in person and sign something before the PD could be released. This is extremely inconvenient and unnecessary, especially when the patient needs glasses and cannot see clearly. Their glasses were also very expensive, the frame selection for my husband was very limited, and our insurance did not cover the glasses there, so we had to purchase glasses elsewhere. The missing prescription information and PD runaround made that process so much harder than it needed to be. Patients should leave an eye exam with their prescription without having to ask or sign anything, and they should not have to jump through extra hoops just to buy glasses somewhere else. The process felt like a lack of transparency and a barrier to shopping for glasses outside of their office. I would not recommend this office to anyone wo wants a simple, clear, and patient-friendly experience. By the way, I still do not have the PD to any of my husband's or daughter's prescription and probably won't get it. FYI - The FTC (Federal Trade Commission) says patients must receive their eyeglass prescription immediately after the exam, at no extra charge, without having to ask, so they can shop around. The FTC says suspected Eyeglass Rule violations should be reported at ReportFraud.ftc.gov

I was looking for a doctor who took time to listen, educated me on my eyes and who offered options…read moreand realistic outcomes. He heard me...not 'listened', but heard!

The wait before treatment and in between exams was a bit long, but everyone I met was capable and…read moreexpeditious once engaged. I was just there to confirm that retina and lens abnormalities noted by a (very good) optometrist were not a major concern. Thankfully, they were not. Dr. Mansouri's reassurance was comforting, and he is a pleasant guy to deal with.

I have been with Vista Eye Specialist for about two years and find both Dr Jani and Dr Bradshaw to…read morebe very patient and helpful in explaining what's happening with my eyes. Although they are clearly very busy they always take time to answer my questions and explain things to help me understand, I have never felt rushed by either of them. My experience with the staff has always been professional and very positive as well. Getting an appointment can be a challenge sometimes, but they will get you booked. I would recommend them to others.

It was proven yet again to me how circumspect Dr. Jani is with us patients! When I mentioned I was…read morea research librarian, he advised me to try 1.5 reading glasses for very small print. I saw a pair I liked and tried them but they were not as clear as I need. Then I saw that they were 2.5 magnification At first I thought, oh no, I need stronger! But my husband suggested I try the strength recommended by Dr. Jani, 1.5, so I did. PERFECT!! I just cannot advise you strongly enough to utilize this outstanding doctor for eye surgeries. I am walking around in a daze of happiness -- NO GLASSES after a lifetime of myopia and astigmatism. A dream come true, truly.

First time seeing Dr. Lee, easy to make appointment immediately for an impact injury (tennis). Very…read morelittle wait time, everyone was helpful and personable. I felt that I was getting best care possible. Dr Lee found a small pinpoint tear that regular eye doctor was unable to see, repaired it immediately after exam. I drove home, only issue with driving was pupils were still dilated from exam (minor inconvenience). I would recommend Dr Lee to anyone else.

The doctor was competent and agreeable. My complaint was the two hour wait (2 1/2 hr counting…read morechecking) and no "I apologize", and no explanation of why.

We got to the office a little early and we're given medical forms to complete. As soon as we…read morecompleted the forms we were called back for our eye exam and eye dilation. In a few minutes we were called back by the PA for the conclusion of our exam. What I'm saying is the operation was very efficient They listened to our concerns and answered all our questions. Just a super experience

I drive over an hour to Culpeper - and sometimes farther to Fredericksburg - but feel it is worth…read moreit. I am always welcomed by personable, organized front desk staff. My wait is minimal. The assistants/technicians who do the bulk of the testing are always friendly and efficient. I have been seeing Dr. Lauren Richards fairly often for conditions relating to aging eyes. She is thorough with tests and exams and takes time to explain eye problems and to discuss concerns. She is very professional, yet warm and caring. I feel my care is in competent hands, and that's a good feeling.

Front desk rude and condescending Wait time OK . Tech OK…read more Easy to get appointment. Doctor matter of fact. Numerous texts in advance about $50 fee if no show. They need to teach customer relations politeness to front desk. Corporate chain feeling . Parking hard today locate office first time. Expect template reply to this.

They stopped taking Blue Cross/Blue Shield Federal Employees. HELLO? Why would you discontinue…read morepatients on one of - if not the - dominant health providers in the biz - esp. with the number of feds in this area? Bad call. Now I need to find a new optometrist.

I like the eye doctor I see, but it should not take 1.5 hours to complete a straightforward annual…read moreeye checkup that involves about 10 minutes of contact time and zero complications. the checkin process is excessive and repetitive, even if you use online precheck. everything at this practice is just harder to accomplish than it should be. seriously considering changing just due to that, even though I am happy with Dr. Hayes.

If you value your eyes stay away from this place. I went there having trouble seeing out of my…read moreright eye. Sent to their cornea specialist. She prescribed 2 medicines. 8 days later they still hadnt gotten my medicine authorized. So i went to a better clinic, turned out not only could they not get my medicine called in the medicine would not have solved my problem. Eye consultants of nova are doing a procedure. This place is garbage stay away if you value your sight​

I have worn a mini pair of glasses, but they experience of getting the best glasses for your face…read more Depends on the Opticians and Ms.Angie at Access eyes my massaponax is the best I've ever had since wearing glasses at the age of 23. If you're looking for a great place to give you exactly what you need plus the best customer service ever. Please go there. Thank you for taking such great care of all the people that you serve!!!!

Quality experience with this location. A lot larger than it looks the location is nice and…read moreinviting. Quick check in and services rendered near the appointment time. Doctor was nice and thorough in explaining the exam and future considerations for my eye care.

Doctor very familiar with my history , both medical and personal…read moreDoctor gives me quality time

From my first visit to my most recent interaction, I regret not giving more weight to the recent…read morereviews posted about this establishment. If possible, I would rate my experience a zero. I am submitting this complaint to document the unprofessional and discourteous behavior I experienced from the front office staff--specifically Receptionist Lauren and Receptionist Tonya. Their conduct has repeatedly prevented me from accessing timely medical care. On Wednesday around 4:40 PM, I attempted to call the office regarding a prescription. My calls were answered and immediately disconnected three times. On the fourth attempt, someone finally picked up. Lauren answered, and when I informed her that the calls were being disconnected, she dismissed my concern and asked what I needed. When I inquired about my prescription, she claimed nothing was in the system, despite the details appearing clearly in MyChart. I requested to speak with the Office Manager, Mrs. Torres, and left her another message, as I felt I was being treated unfairly after previously reporting the front staff's behavior. The following day, I called again and was in que and on hold for over 25 minutes. During this time, I asked my husband to call from a separate line. His call was answered immediately, while mine remained on hold. Shortly afterward, my call was finally picked up. When I explained the situation, Lauren transferred me to Tonya, who began the call by saying, "Hi honey," without confirming my identity or using any patient identifiers. This suggested they already assumed who was calling, despite not following proper protocol. I explained my concerns and the urgency of my prescription, which was needed due to lab results indicating critically abnormal values requiring immediate medication. Tonya stated that filling a prescription could take up to three days because they "have hundreds of patients" and that I was not their only one. When I expressed that I would be escalating the matter to the medical board, she responded, "You do that," and then hung up on me. Unable to get past the front desk by phone, I went to the office in person to speak with the manager or a patient services advocate and to share documented recordings of my interactions. Upon arrival, I was informed that I had been barred from the establishment--without anyone speaking to me or hearing my perspective. The Patient Services Advocate, Jennifer, came out only after I stood there for some time. She initially said nothing and then eventually stated she wanted to hear my side of the story, but by that time I had already been formally barred. This experience has been deeply humiliating and distressing. As a patient seeking necessary medical care, I should not be targeted or dismissed for reporting unprofessional behavior. The patterns reflected in the reviews are consistent with what I experienced firsthand. I strongly urge anyone seeking compassionate, reliable care to consider these concerns seriously.