I scheduled an appointment with Sieht in the Fredericksburg office location on May 5, 2026, for an…read moreappointment June 5. On May 21, I received a phone message that I needed to reschedule my June 5 appointment because the doctor was not going to be in that day. This is the most unprofessional place I have ever done business with. I had other appointments I scheduled for the same day in association with the Sieht appointment, which all relied on the eye examination to happen first. Now because of a doctor's ineptitude and incompetence, I have to reschedule the entire day. Great job Sieht, with this kind of professional (haha...I cannot even write that seriously) medical service, you may be the winner of the worst eye examination place ever! I will never step foot in this place and will do my best to tell everyone I know just how unprofessional this place is and guide them towards another place. Be aware of this place! If I could give them no stars I would...

I like the eye doctor I see, but it should not take 1.5 hours to complete a straightforward annual…read moreeye checkup that involves about 10 minutes of contact time and zero complications. the checkin process is excessive and repetitive, even if you use online precheck. everything at this practice is just harder to accomplish than it should be. seriously considering changing just due to that, even though I am happy with Dr. Hayes.

Two patients in my family had eye exams here, and neither was automatically given their eyeglass…read moreprescription after the appointment. They both left with no prescriptions in hand! We only received the prescriptions after my daughter had to call and request them. When the prescriptions were finally emailed, the PD/pupillary distance was missing from both prescriptions. When I called after my daughter had called to request the PD, I was told the patient had to come back in person and sign something before the PD could be released. This is extremely inconvenient and unnecessary, especially when the patient needs glasses and cannot see clearly. Their glasses were also very expensive, the frame selection for my husband was very limited, and our insurance did not cover the glasses there, so we had to purchase glasses elsewhere. The missing prescription information and PD runaround made that process so much harder than it needed to be. Patients should leave an eye exam with their prescription without having to ask or sign anything, and they should not have to jump through extra hoops just to buy glasses somewhere else. The process felt like a lack of transparency and a barrier to shopping for glasses outside of their office. I would not recommend this office to anyone wo wants a simple, clear, and patient-friendly experience. By the way, I still do not have the PD to any of my husband's or daughter's prescription and probably won't get it. FYI - The FTC (Federal Trade Commission) says patients must receive their eyeglass prescription immediately after the exam, at no extra charge, without having to ask, so they can shop around. The FTC says suspected Eyeglass Rule violations should be reported at ReportFraud.ftc.gov

I have never been treated so rudely by any medical establishment in my life! I questioned what they…read morewere asking me to pay and I was told I couldn't because it was disrespectful towards Dr Brock? Not to mention the rude receptionist she mispronounced my name and when I corrected her she said "whatever ". I'm still in disbelief that people in a doctors office would be so unprofessional.

I have worn a mini pair of glasses, but they experience of getting the best glasses for your face…read more Depends on the Opticians and Ms.Angie at Access eyes my massaponax is the best I've ever had since wearing glasses at the age of 23. If you're looking for a great place to give you exactly what you need plus the best customer service ever. Please go there. Thank you for taking such great care of all the people that you serve!!!!

Quality experience with this location. A lot larger than it looks the location is nice and…read moreinviting. Quick check in and services rendered near the appointment time. Doctor was nice and thorough in explaining the exam and future considerations for my eye care.

The best is right here! Dr. Jani performed Lasik eye surgery for me a couple months ago. His staff…read morewas beautifully professional AND the surgery was flawless. I am fortunate enough to be able to choose anywhere between Richmond to Northern VA, but I didn't have to go far. This is a smart, advanced and accurate facility. My vision is now better than 20/20. I can watch TV and read the smallest print even though I am well into my 40s. My results and the care I received were professional and very caring. I am so grateful to Dr. Jani and his staff for the gift of seeing every morning when I open my eyes. Additionally, I have taken my children to Vista Eye Care. They were treated so well and we received wonderful care!! Thank you!!

I have been with Vista Eye Specialist for about two years and find both Dr Jani and Dr Bradshaw to…read morebe very patient and helpful in explaining what's happening with my eyes. Although they are clearly very busy they always take time to answer my questions and explain things to help me understand, I have never felt rushed by either of them. My experience with the staff has always been professional and very positive as well. Getting an appointment can be a challenge sometimes, but they will get you booked. I would recommend them to others.

We got to the office a little early and we're given medical forms to complete. As soon as we…read morecompleted the forms we were called back for our eye exam and eye dilation. In a few minutes we were called back by the PA for the conclusion of our exam. What I'm saying is the operation was very efficient They listened to our concerns and answered all our questions. Just a super experience

I drive over an hour to Culpeper - and sometimes farther to Fredericksburg - but feel it is worth…read moreit. I am always welcomed by personable, organized front desk staff. My wait is minimal. The assistants/technicians who do the bulk of the testing are always friendly and efficient. I have been seeing Dr. Lauren Richards fairly often for conditions relating to aging eyes. She is thorough with tests and exams and takes time to explain eye problems and to discuss concerns. She is very professional, yet warm and caring. I feel my care is in competent hands, and that's a good feeling.

I was looking for a doctor who took time to listen, educated me on my eyes and who offered options…read moreand realistic outcomes. He heard me...not 'listened', but heard!

The wait before treatment and in between exams was a bit long, but everyone I met was capable and…read moreexpeditious once engaged. I was just there to confirm that retina and lens abnormalities noted by a (very good) optometrist were not a major concern. Thankfully, they were not. Dr. Mansouri's reassurance was comforting, and he is a pleasant guy to deal with.

My 80-year-old mother, who lives solely on Social Security, went to the Retina Group of Washington…read more(under Prism Vision Group) for a routine retina injection. They gave her a top-of-the-line injection that cost over $15,000 -- and never disclosed the price beforehand. No estimate. No financial discussion. No explanation of what her insurance would cover. Just a surprise bill and a "hardship form" handed to me after the fact. When I confronted the office, they claimed she signed a disclosure form. Let's be clear: she was at a retina clinic being treated for an eye disease. Expecting an elderly, visually impaired patient to fully understand a dense billing release without someone walking her through the costs is disgraceful. This is not informed consent -- it's financial ambush. It is absolutely unethical to take advantage of vulnerable seniors this way. Shame on Prism Vision Group and any physician who allows this to happen in their office. If you have elderly parents, demand full cost transparency up front -- or go somewhere else. Seniors deserve better than being treated like billing targets.

I have had an awesome experience with both Drs. Huang and Lee. So thankful for their knowledge and…read moreprofessionalism. The office staff and nurses are also excellent. I have experienced very reasonable wait times. This office offers a very valuable expertise to our area!

Dr. Weiler is rude! He doesn't tell Me anything about my diagnosis, I'm never going back. I'm…read morelooking for a new eye doctor!

Upon receiving an appointment notification for testing at another company (Access Eye) that I did…read morenot make but that was made FOR me (by RIV Fredericksburg location) instead but without my knowledge or consent and without even checking to see if I am available - they just scheduled it. When I called to find out what this was about, in the course of discussion I was just informed that Dr. Jenkins diagnosed me with Cataracts. NEWS FLASH - I DO NOT HAVE CATARACTS!!! Wrong diagnosis. Wrong appointment scheduled. Wrong testing scheduled. In fairness, I was asked if anyone in my family had cataracts which my late Grandmother did but I do not have them. Not at all. This level of confusion and scheduling mistakes are just not acceptable. If you decide to go there.. Best of luck.

Front desk rude and condescending Wait time OK . Tech OK…read more Easy to get appointment. Doctor matter of fact. Numerous texts in advance about $50 fee if no show. They need to teach customer relations politeness to front desk. Corporate chain feeling . Parking hard today locate office first time. Expect template reply to this.

They stopped taking Blue Cross/Blue Shield Federal Employees. HELLO? Why would you discontinue…read morepatients on one of - if not the - dominant health providers in the biz - esp. with the number of feds in this area? Bad call. Now I need to find a new optometrist.