For Google Maps (Best for Visibility) ​Google reviews are…read moremost effective when they are concise but hit all the high points. This version is optimized for the Google algorithm to ensure it stays near the top. ​Rating: Title: Beware of Bait-and-Switch Tactics at Genesis of Mentor ​I had an incredibly frustrating and unethical experience here. I came in for a specific Certified Pre-Owned (CPO) vehicle advertised as an exceptional value. After the test drive, I was told it was an "online error," it wasn't CPO, and they wouldn't honor the price. ​Classic bait-and-switch. They immediately tried to upsell me on a "perfect, like-new" vehicle that was significantly more expensive. Only after pushing for the numbers did I find out this "perfect" car actually had two accidents on record. ​To make matters worse, when I asked to speak to a manager about service loaners, I was told he was "locked inside a vehicle and couldn't get out." Nearly 30 days later, the same "error" listing is still online. They are clearly using false advertising to lure people in. Avoid this dealership if you value transparency and honesty.

Mark and John went above and beyond for me as I was having service done. We purchased our Genesis…read morefrom here and have loved all our experiences with this Amazing Team at Genesis of Mentor. We will be loyal customers after all our interactions. They are very professional and look for ways to make your experience the best it can be.

Mike Wasko, at Classic in Mentor was my salesperson. He was laid back yet knowledgeable. Mike…read moredidn't use any high pressure sales tactics, nor did he attempt to push dealer installed services. I could not ask for a better experience! Thank you again.

I wasn't going to write this as I don't normally leave negative reviews but enough is enough. I've…read morepurchased 3 vehicles from this location and generally I have good interactions but here lately it's been awful. My salesperson move to a different location and since then ive had trouble. Scott (my previous sales guy, great by the way) referred me to someone who would help. The guy was so unhelpful I don't even remember his name, nonetheless I went in told hI'm what I was looking for, what my finances are and what I'm looking to pay, just like when working with Scott for the 3 vehicle I bought with him. This guy had no interest in helping me. I ending up buying my 2025 Hyundai Santa Fe from a different dealership ( The whole interaction left a bad taste because this guy didn't even try) nevertheless my service guys are great so I continued to go back. Fast forward to now, working with the finance team to get a refund for gap and extended warranty, Eric was working with me and went out on maternity leave and unfortunately I was left in the hands of Nick in finance. When I tell you he seems like he too in uninterested in helping he makes me feel like I'm bothering him when I have to follow up because he DOES NOT, and then makes excuses. Being busy is fine but treating me like a bother when I follow up is unacceptable. I was expecting my refund today, good thing I followed up because come to find out even though I signed all paperwork almost 2 weeks ago nothing was processed. I called this morning just to verify it was processed because I no longer have faith they will do what they say. I left a message for Nick in finance, we will see if he follows up, because until now he only follows up when I call

If you need a dedicated honest salesman, look no further than,…read more Ryan Gogolin Sales and leasing Classic Toyota 440-321-9745 cell He has sold me the past 3 Toyota's and looking forward to the 4th. Things get done fast and he's very willing to make the deal just right for you. He seems to pull out the perks you ask for on a whim and delivers!!

This place is a rip off even compared to other dealerships, they charge $1000 for just the labor to…read moredo a brake job. Got it done by a certified mechanic for $350. Also the craftsmanship is poor and sloppy and I have waited 3 hours for an oil change. Go somewhere else or they will continue to gouge.

I have been using the Ford service department for my Ford Focus I want to say Alivia my service…read moreperson I use is awesome. She is the best person i have ever experienced. she is very knowledgeable and helpful in all I have needed. I highly recommend her. She helps me have my car picked up from my home and when they return it is so helpful. I can't ever get my car there without this great service. she sends me a live video showing the mechanic with my car telling me all he did. The mechanics and the guys that take my car back and forth are so aw and kind. Alivia makes fixing my car hassle free. Ford service in Mentor Ohio is a great place to help you! Highly recommend. Thank you again Alivia for your service!

Customer Service at Classic Ford is beyond piss poor. They sell you a car then forget you are…read morealive. Took the car in for an appointment. We drop it off Tuesday after hours so it would be there on time for a Wednesday appointment. Did not get a call all day. When we followed up Thursday we got an excuse that they did not get to us yet. Friday after we called still not ready. My wife drove their and the slack service rep said they would drop it off on Saturday. Saturday the Service Director said they were not bring it out on Saturday because they were not staffed for that. Monday still no delivery..... Same director calls asked me what he can do for me after i left a detailed message with the phone attendant that also blew me off. The entire customer service team at Classic Ford seems to not understand their job..... The Customer works for and pays them to provide crappy service every time no matter how many time you call. Do not deal with them if at all possible.... They SUCK!!!!

I called around at several Honda dealerships for a OEM Honda part…read more Honda of Mentor was $60 less for the same part and they had it in stock. I also have bought a Honda from them. I've also had work done there. They do a great job in every department

We had an exceptional car purchasing experience with Pat Levar from Honda of Mentor. We have been…read morehaving our vehicle serviced here since moving to the area almost 7 years ago. When it came to purchasing a new vehicle, I knew this location deserved my business merely based on the way Kevin Robinson, one of their Service Advisor's, took care of my vehicle maintenance needs. My wife and I had the good fortune and opportunity to work with Pat, who provided a great car-buying experience. Although we didn't plan on purchasing a vehicle the day of our visit, we did. We owned a CRV and worked with Pat to determine whether the HRV might be a better option for our current needs. Pat asked questions about what was/was not important to us. He compared and contrasted the models without being overbearing or pushy. Pat was well informed, professional, patient, and incredibly helpful. He made the whole process stress-free. We bought the vehicle we wanted in the color we wanted without having to sacrifice extra time or money. Also, I would be remiss if I didn't mention Steve Orosz who handled the financing end. He was professional, fast, fun and friendly. Everyone of the Honda of Mentor experts provided a great Honda experieence. Be sure to contact Pat Levar for your car buying needs and if you're looking for an exemplary car purchasing experience. You won't be disappointed!

Pat Schudel…read more Without fail this man has single-handedly shown what it means to be a service professional. Ordinarily your service writers at auto dealerships up here and disappear on a frequent basis and there really is no stability but not this guy. This guy came with the woodwork. We are on Q7 number 2 from Audi of mentor and it's not just the sale that the service after the sale. Every single time this guy just does not fail to exceed all expectations. This particular Audi dealership has customers from as far away as Sandusky Columbus and Erie PA. Why? Aren't there Audi dealers in those cities? Yes but it's the service that you get at Audi of mentor. Shuttle service: they provide a shuttle service where they have a number of retirees that will drive you back and forth if you just need a ride home or they'll come pick your car up and then bring it back after service. What? Most dealerships also do a video where they explain what they found but the tech that worked on my car was particularly detailed and oriented to resolving my issue. Which was also followed up by a phone call and email from Pat. I went to go get it last night he said no don't worry about it we'll just deliver it in the morning and lo and behold at 8:30 in the morning my car showed up. For reference our Q7 was a Audi certified and we get treated like royalty at this place. Guarantee you we are going to go back.

We called to have our 2025 Q7 serviced with an oil change and recall notice. It took 4 calls and…read moremessages for them to call us back, only after we told them how many times, we tried to contact them for service. We were told to drop it off at 7:30 am. They said it would be 4-5 hours for the service. We TRIED to call them at 5:30pm and only got their voice message machine. We again called them the following morning, only to leave a voice message. When we finally got a call back (10:30am), they said they will call back at 1:00pm, and here itis 2:30 and still NO CALL BACK. Terrible service dept.

Absolutely Fantastic! The best wash I've ever been to. Fast service, polite uniformed staff,…read morethorough job and explanation of services and will get you in and out in 3 min for an exterior wash ( INCLUDES TOWEL DRYING FOR FREE) and under 10 minutes for and in and out clean. Trustworthy! I never worry about what I leave in my car when they are cleaning it (phone, wallet, cash). Car always comes out clean and with no scratches. Facilities are spotless clean and staff is mindful that I don't have all day to get a car wash. Very quick and efficient. If the wash is not to my liking they will rewash for me. Other washes may be less expensive but you get what you pay for. Fast, clean, polite, trustworthy. A truly enjoyable experience and great results every time.

I never write reviews but I have to this time. Just got a wash at Wash Me car wash, paid extra $10…read morefor interior cleaning, wipe door jambs, etc., and extra $7 for wheel/tire cleaning. Worst car wash I've ever had. There was a film on the windows on the inside, door jambs were dirty, tires still had traces of mud on them, they weren't even touched. When I got home I redid the windows, they were so bad. Overpriced, feel ripped off. My fault for not paying attention.

Great used cars! Useful for day to day commute around the city. Let them be the stepping stone to…read morehelp you build credit while you save money with a purchase of a used car with no financing so you can get around and make some money. Or if you're just not interested in spending a large amount but need something decent, check them out.

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