For Google Maps (Best for Visibility) ​Google reviews are…read moremost effective when they are concise but hit all the high points. This version is optimized for the Google algorithm to ensure it stays near the top. ​Rating: Title: Beware of Bait-and-Switch Tactics at Genesis of Mentor ​I had an incredibly frustrating and unethical experience here. I came in for a specific Certified Pre-Owned (CPO) vehicle advertised as an exceptional value. After the test drive, I was told it was an "online error," it wasn't CPO, and they wouldn't honor the price. ​Classic bait-and-switch. They immediately tried to upsell me on a "perfect, like-new" vehicle that was significantly more expensive. Only after pushing for the numbers did I find out this "perfect" car actually had two accidents on record. ​To make matters worse, when I asked to speak to a manager about service loaners, I was told he was "locked inside a vehicle and couldn't get out." Nearly 30 days later, the same "error" listing is still online. They are clearly using false advertising to lure people in. Avoid this dealership if you value transparency and honesty.

Terrible customer service experience.  I was looking for a specific Genesis model - this dealership…read morehad one available.  I scheduled an appointment several days beforehand since I live 1 1/2 hours away.  I received a call the day before from the dealership to confirm.  I asked who I should ask for when I come in and was given 3 names.  When I showed up the next day 2 of the 3 people were not there and the third person seemed unaware of my appointment.  More importantly the car had been sold and was not available to test drive.  So I drove 1 1/2 hours for nothing.  I realize things happen, however, the fact that no one seemed to know about my appointment and I wasn't made aware of the car being sold, is ridiculous.  The individual I talked with said this happens all the time.  Okay - then get organized and have a system for appointments.  I went to Northtown Genesis near Buffalo the next day and had a wonderful experience - very helpful.

I had been car shopping for around a month or so and had made it a point to purchase my first…read moreelectric vehicle. I also realized that based upon early research, that I needed to open my search not just in my home state of Virginia, but nationwide. I looked locally, then nationally. And then I was extremely close to purchasing a Tesla out of state on no less than three different occasions. Exorbitant documentation fees and adds at those dealerships were absolute deal-killers. And they made the car buying process frustrating. Add to the fact that, some of the Tesla "bargains" I saw were nothing more than mishandled cars purchased through auctions without proper documentation. Cue the red flags. I then opened my eyes to other electric cars, and the Hyundai Ioniq 5 came on my radar. Used, low mileage lease returns with massive depreciation ended up being a recurring theme. I almost bought one in Minnesota and was willing to drive it back to the East Coast. Their dealership did not return my texts asking for a simple, out-the-door buyer's order. They lost a sale. Then I found a beautiful, white, 2024 Hyundai Ioniq 5 Limited AWD in a place called Mentor, Ohio. I had heard of it, but couldn't pinpoint where it was. After mapping it, I saw that it was just a short drive from Cleveland along beautiful Lake Erie. I had road-tripped through there in 2009 and I remember it being a nice area. While still shopping, I floated an inquiry on the 2024 Ioniq 5 to the Classic Hyundai website. Within seconds, I received an email and a text from Jason. We had a nice chat over the phone. He is THE expert on Hyundais on the internet sales team. I told him I was interested, asked for a buyer's order with out-the-door numbers, and got it in no time. Within a couple of days, we agreed on price. Jason was extremely responsive and treated me with kindness. Zero pressure to buy at any time and this became a recurring theme throughout. The inquiries to the negotiation to the final price was all done via text or email. It was that simple. After agreeing to numbers, I was happy because my month-long struggle with trying to find THE car was approaching the end. Jason then handed me over to Katie who is AMAZING. Zero pressure and everything was handled in a professional and relaxed fashion. Usually car-buying is stressful. Not this time. Katie handled everything she needed to on her and and we coordinated when I would take the short flight up to Cleveland to pick up the car and drive it home. Two weeks ago, I arrived at the dealership just after 10:30AM. Katie greeted me and we finished up just about all of the paperwork at her desk. She showed me the car and it was fresh and clean. It was beautiful inside with hardly any wear for a used leaser with two prior owners. Katie showed me the bells and whistles that came with the car. We went in and completed everything.. And then finally, she passed me off to Eric who is the finance manager. Again, no pressure at all from Eric. We went through the formalities, and he presented me the final buyer's order and other necessary paperwork for me to keep on file, I gave him the check and the rest was history. I was out the door just after 12:30 for the nine-hour drive home. But to be honest, much of the two hours was used getting to know Katie and Eric as they are good people who took care of me. We hear it all the time and maybe it's in your hometown. You see the same name plastered upon dealerships yet they claim to be "family owned". With Classic Hyundai, they treat you like family. It is a small, family-owned atmosphere and you're treated like someone coming over to their house for dinner for the very first time. I wanted to chronicle my journey with Classic. I will buy future cars from them and I'm encouraging others in my family to buy their cars from them as well. To Jason, Katie, and Eric...thank you so much for treating me with respect and for respecting my time and making my purchase easy. If you're within a short flight and a day or two's drive home, go with Classic. You'll be happy you did.

I wasn't going to write this as I don't normally leave negative reviews but enough is enough. I've…read morepurchased 3 vehicles from this location and generally I have good interactions but here lately it's been awful. My salesperson move to a different location and since then ive had trouble. Scott (my previous sales guy, great by the way) referred me to someone who would help. The guy was so unhelpful I don't even remember his name, nonetheless I went in told hI'm what I was looking for, what my finances are and what I'm looking to pay, just like when working with Scott for the 3 vehicle I bought with him. This guy had no interest in helping me. I ending up buying my 2025 Hyundai Santa Fe from a different dealership ( The whole interaction left a bad taste because this guy didn't even try) nevertheless my service guys are great so I continued to go back. Fast forward to now, working with the finance team to get a refund for gap and extended warranty, Eric was working with me and went out on maternity leave and unfortunately I was left in the hands of Nick in finance. When I tell you he seems like he too in uninterested in helping he makes me feel like I'm bothering him when I have to follow up because he DOES NOT, and then makes excuses. Being busy is fine but treating me like a bother when I follow up is unacceptable. I was expecting my refund today, good thing I followed up because come to find out even though I signed all paperwork almost 2 weeks ago nothing was processed. I called this morning just to verify it was processed because I no longer have faith they will do what they say. I left a message for Nick in finance, we will see if he follows up, because until now he only follows up when I call

They were able to give me the best out the door price on my 2020 Toyota Corolla purchase when I…read morebought it brand new in 2020. I took a paper copy of a quote I got that was higher from another dealership and they beat the price. 6 years later, no major problems with the car.

This place is a rip off even compared to other dealerships, they charge $1000 for just the labor to…read moredo a brake job. Got it done by a certified mechanic for $350. Also the craftsmanship is poor and sloppy and I have waited 3 hours for an oil change. Go somewhere else or they will continue to gouge.

I recently drove my 05' F150 from California to Painesville for college. I needed to get some…read moremaintenance on it and kept putting it off because I'm a broke college student and have a busy schedule as an athlete. Being on the younger side, this was my first experience going about fixing my car alone, and being new to the area I figured it'd be an annoying pain. It turned out to be the exact opposite. A young man named Josiah helped me out and took care of me like family! He made the process a whole lot easier and I can't express enough how much I appreciate him for it. The attention to detail and his patience with me was quite honestly some of the best service I've ever had.

I have been using the Ford service department for my Ford Focus I want to say Alivia my service…read moreperson I use is awesome. She is the best person i have ever experienced. she is very knowledgeable and helpful in all I have needed. I highly recommend her. She helps me have my car picked up from my home and when they return it is so helpful. I can't ever get my car there without this great service. she sends me a live video showing the mechanic with my car telling me all he did. The mechanics and the guys that take my car back and forth are so aw and kind. Alivia makes fixing my car hassle free. Ford service in Mentor Ohio is a great place to help you! Highly recommend. Thank you again Alivia for your service!

We had an exceptional car purchasing experience with Pat Levar from Honda of Mentor. We have been…read morehaving our vehicle serviced here since moving to the area almost 7 years ago. When it came to purchasing a new vehicle, I knew this location deserved my business merely based on the way Kevin Robinson, one of their Service Advisor's, took care of my vehicle maintenance needs. My wife and I had the good fortune and opportunity to work with Pat, who provided a great car-buying experience. Although we didn't plan on purchasing a vehicle the day of our visit, we did. We owned a CRV and worked with Pat to determine whether the HRV might be a better option for our current needs. Pat asked questions about what was/was not important to us. He compared and contrasted the models without being overbearing or pushy. Pat was well informed, professional, patient, and incredibly helpful. He made the whole process stress-free. We bought the vehicle we wanted in the color we wanted without having to sacrifice extra time or money. Also, I would be remiss if I didn't mention Steve Orosz who handled the financing end. He was professional, fast, fun and friendly. Everyone of the Honda of Mentor experts provided a great Honda experieence. Be sure to contact Pat Levar for your car buying needs and if you're looking for an exemplary car purchasing experience. You won't be disappointed!

I've been trying to buy a car from Honda of Mentor. It didn't happen. While I was test driving a…read morecar that I wanted to purchase, it was sold to someone else!!!! Horrible and unethical. I decided to give them another chance and wanted to purchase another car and they let a lousy $400 kill the deal. Big mistake. So, I'm loving my new Nissan!!

Pat Schudel…read more Without fail this man has single-handedly shown what it means to be a service professional. Ordinarily your service writers at auto dealerships up here and disappear on a frequent basis and there really is no stability but not this guy. This guy came with the woodwork. We are on Q7 number 2 from Audi of mentor and it's not just the sale that the service after the sale. Every single time this guy just does not fail to exceed all expectations. This particular Audi dealership has customers from as far away as Sandusky Columbus and Erie PA. Why? Aren't there Audi dealers in those cities? Yes but it's the service that you get at Audi of mentor. Shuttle service: they provide a shuttle service where they have a number of retirees that will drive you back and forth if you just need a ride home or they'll come pick your car up and then bring it back after service. What? Most dealerships also do a video where they explain what they found but the tech that worked on my car was particularly detailed and oriented to resolving my issue. Which was also followed up by a phone call and email from Pat. I went to go get it last night he said no don't worry about it we'll just deliver it in the morning and lo and behold at 8:30 in the morning my car showed up. For reference our Q7 was a Audi certified and we get treated like royalty at this place. Guarantee you we are going to go back.

HORRIBLE CUSTOMER SERVICE!!…read more Several years ago I went to look at a used Audi. The sales person gave me the keys and said to check it out. The vehicle was not for me and I explained it to the sales person. The next day she called and yelled at me for wasting her time. She was very rude and unprofessional. Flash forward to present day, I did purchase a new Audi A6 from a store in Columbus. I have been having some troubles with it. I spoke with Audi USA about it and the issues. They contacted Audi Mentor, explained my issues, and asked if they could do the service on a Saturday, as I work during the week. They said they could not, but they could have someone pick up the vehicle for me. It took a week to get a hold of someone in their service department. When I finally did, I explained Audi USA told me they would pick up the vehicle for me. At first he said he would not because the vehicle was not under factory warranty. When I explained it is a 2024 and is absolutely under factory warranty, he now said they would not pick up the vehicle because I did not buy it from them. He was very rude. I would never purchase a vehicle from this store or even take a vehicle to be repaired.

Absolutely Fantastic! The best wash I've ever been to. Fast service, polite uniformed staff,…read morethorough job and explanation of services and will get you in and out in 3 min for an exterior wash ( INCLUDES TOWEL DRYING FOR FREE) and under 10 minutes for and in and out clean. Trustworthy! I never worry about what I leave in my car when they are cleaning it (phone, wallet, cash). Car always comes out clean and with no scratches. Facilities are spotless clean and staff is mindful that I don't have all day to get a car wash. Very quick and efficient. If the wash is not to my liking they will rewash for me. Other washes may be less expensive but you get what you pay for. Fast, clean, polite, trustworthy. A truly enjoyable experience and great results every time.

I never write reviews but I have to this time. Just got a wash at Wash Me car wash, paid extra $10…read morefor interior cleaning, wipe door jambs, etc., and extra $7 for wheel/tire cleaning. Worst car wash I've ever had. There was a film on the windows on the inside, door jambs were dirty, tires still had traces of mud on them, they weren't even touched. When I got home I redid the windows, they were so bad. Overpriced, feel ripped off. My fault for not paying attention.

Great used cars! Useful for day to day commute around the city. Let them be the stepping stone to…read morehelp you build credit while you save money with a purchase of a used car with no financing so you can get around and make some money. Or if you're just not interested in spending a large amount but need something decent, check them out.

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