The sewage water was flowing out pipes into backyards and the woods, quite frankly I think it's…read moredisgusting because me and my friend were biking In The woods and we were bombarded with a heavy amount of sewage water. Please fix this.

We recently had my aging parent there for rehab after a hospital stay. He just needed to get his…read morestrength back so he could go home. Each room has 2 beds, 2 tvs, and 1 bathroom shared with the room next door. Although we encountered nice staff and 3 very nice LNA/OT members (Judy, Justin, & Catherine), in general the Edgewood nursing team seemed to be very short-handed, too busy to answer patients, and a bit gruff. Pressing the call button would result in a 30-60 minute wait, leaving patients waiting for things like pain response and trips to and from the toilet. PT/OT is not very long or vigorous and my parent lost progress that had been gained at acute rehab. We will not return.

I've had the pleasure of getting to know the team at this community over the past year. It is a…read moresmall, welcoming senior living community, and I've appreciated the opportunity to connect with the leadership and staff. I wish the community, residents, families, and team continued success and growth in the years ahead.

Our mom has been at the Pines for 3 months. She is very happy there. She is starting to do more…read moreand socialize more. The live music has been a great way to bring people together. I find the staff friendly, approachable and caring. I think they need more aides as it seems they are constantly on the run. There were some issues around housekeeping in mom's room, but it got addressed quickly. Im happy with the choice we made and it keeps getting better and better.

No attention to an obvious diabetic patient's food needs, no dietitian on site most days, nursing…read morestaff could do nothing. Food delivered was mostly starch and sugar- not good for diabetics. Also four ppl in two rooms sharing one bathroom in this day and age??? Call buttons go unanswered for long periods of time.

I agree the facility was on the dirty side, especial the "bathroom" which was "a toilet in a…read morecloset". Because it was an older facility the sink was OUTSIDE of the bathroom. There were also 4 people sharing this one bathroom, including the room on the other side. At one point there were men in the adjoining room. Since it was a "Jack and Jill" bathroom people had to lock and unlock the door after use, so it would be accessible for everyone. That meant everyone was touching each doorknob with unwashed hands each time! Certainly it wasn't hygienic to say the least. The bathroom often had feces left on the toilet and on the floor on one occasion. When they did clean after we complained it was never a good cleaning, only the largest most obvious "situations" were cleaned. The kitchen was really messed up. There were supposedly two choices at each meal but the patients could never choose or know what they were. I asked for a menu but only received it for one day and even when I wrote down my choices I did not get them. Every meal was just sent to people and if you didn't like it or couldn't eat it you'd have to either call the kitchen who rarely answered the phone, or tell a nurse or aide. The quality of the food itself was low. The only reason I gave this facility any stars was because of the using staff. They have some very caring, knowledgeable, wonderful staff, who don5heir best to accommodate your needs. I would not recommend this facility because it was not clean or hygienic and the food was undependable and just not good. I am not a picky person when it comes to food and usually do not mind hospital food.

I was there after a knee replacement awhile ago, but it was my favorite of three rehab facilities I…read morewas in for knee replacement (Exeter Center) and hip replacements in rehab facilities in North Hampton and Rye. By far Exeter was the more organized, comfortable rehabilitation facility I stayed in. PT and OT were exceptional. Nursing staff much more caring than the other larger facilities. Easier to get the food you wanted.

Anyone considering this hole to place an aging loved one, I have one word.....DONT!!!!! I could go…read moreon but I'm sure there are not enough characters left to do so. My 93 year old Mom was placed there by my sister and cousin without discussing it with me. I'll simply let these pictures tell the story. She is in excruciating pain. Why is she not in the Portsmouth Regional Hospital receiving IV antibiotics? These pics clearly show that this rash is out of control and beyond their care. So I guess they figure either it simply go away or she can just die. I'm so angry my next calls are to the media and the state Attorney General's office.

Short staffed. They do not fix or repair problems in the unit. They "send" someone who looks and…read morethen never fixes things like broken doors or the cable. They tell you they have a good medical alert system in place and will notify you in an emergency. (Primary reason we are there.) Not so. My father fell and no one was alerted or notified. He was alone and a caregiver aid I privately hired found him on the floor with injuries. I brought this to the attention of management. No response. Nothing. No follow up. Just a blank stare. So, don't expect anything in terms of emergency. Residents are in their own. Meals are rigid. No flexibility whatsoever. The meal system is difficult if you don't want to race to a meal 30 minutes early then wait for an hour and a half, then, you are out of luck. Unless, you want to fill their forms out 3 times per day for every meal. Just a ridiculous system. Yet, you pay for it. Billing is terrible. No statements. They don't explain charges and they don't correct charges. They overbill. They sell you on the monthly charges and claim it's month to month. They rush you through a lease with errors. Then you find out it's a 3 month minimum and an additional 30 day notice. They don't disclose this at the outset. They state it's month to month. Just terrible business practices. Very false advertising and misleading. If you object or complain, they just ignore you. I'd be careful staying here. I think, they are dishonest.

I am a resident of Kittery Estates. I find that the faculty is very well kept and clean. The…read moreapartments are wonderful. The food service is good. I only say good because the largest meal is at lunch time. The dinner meal only consists of sandwiches. When I was growing up , lunch was a sandwich and dinner was the main meal of the day. Also they are pricing the residents out of the facility. Most residents are living on their retirement income. Once the monthly payment reaches above $3 to 4 thousand dollars, residents have to make a decision on what to do.

These apartments have noise issues. There is no sound proofing or insulation in the floors &…read moreceiling so you hear everything in the apartments above or below you. This is a "no smoking" facility but there are people who do smoke and management does nothing but send out a reminder about the smoking policy.

From the owner: Apartments in Eliot, Maine The Residences at Eliot Commons,…read moreapartments for adults age 55 and over, offers the perfect balance between an easy commute to local job centers in Boston, Portsmouth and Portland and the tranquility and quality of life in the small town of Eliot, Maine. Located in a quiet, wooded area, the newly constructed apartment building provides plenty of sunlight and privacy. The building is conveniently located just a short walk from the post office, restaurants, and convenience stores and a short drive from the Kittery Outlets and downtown Portsmouth.

I find both Elizabeth Calsey House facilities to be an ideal place for any elder. The staff is…read moreengaging and it obvious they are there for the right reasons. I love that it's family owned and operated. You are dealing with people who truly care and not someone who works for a corporation. You can smell the home cooked food when you first walk in the door. You'll find the owners being hands on with the residents and knowing each of them on a personal level.