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    Webster At Rye

    1.0 (1 review)
    Open Open 24 hours
    Updated a few days ago

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    4 years ago

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    Oceanside Center

    Oceanside Center

    1.5(8 reviews)
    4.6 mi

    No attention to an obvious diabetic patient's food needs, no dietitian on site most days, nursing…read morestaff could do nothing. Food delivered was mostly starch and sugar- not good for diabetics. Also four ppl in two rooms sharing one bathroom in this day and age??? Call buttons go unanswered for long periods of time.

    I agree the facility was on the dirty side, especial the "bathroom" which was "a toilet in a…read morecloset". Because it was an older facility the sink was OUTSIDE of the bathroom. There were also 4 people sharing this one bathroom, including the room on the other side. At one point there were men in the adjoining room. Since it was a "Jack and Jill" bathroom people had to lock and unlock the door after use, so it would be accessible for everyone. That meant everyone was touching each doorknob with unwashed hands each time! Certainly it wasn't hygienic to say the least. The bathroom often had feces left on the toilet and on the floor on one occasion. When they did clean after we complained it was never a good cleaning, only the largest most obvious "situations" were cleaned. The kitchen was really messed up. There were supposedly two choices at each meal but the patients could never choose or know what they were. I asked for a menu but only received it for one day and even when I wrote down my choices I did not get them. Every meal was just sent to people and if you didn't like it or couldn't eat it you'd have to either call the kitchen who rarely answered the phone, or tell a nurse or aide. The quality of the food itself was low. The only reason I gave this facility any stars was because of the using staff. They have some very caring, knowledgeable, wonderful staff, who don5heir best to accommodate your needs. I would not recommend this facility because it was not clean or hygienic and the food was undependable and just not good. I am not a picky person when it comes to food and usually do not mind hospital food.

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    Oceanside Center
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    Holiday Kittery Estates

    Holiday Kittery Estates

    3.7(3 reviews)
    7.0 mi

    Short staffed. They do not fix or repair problems in the unit. They "send" someone who looks and…read morethen never fixes things like broken doors or the cable. They tell you they have a good medical alert system in place and will notify you in an emergency. (Primary reason we are there.) Not so. My father fell and no one was alerted or notified. He was alone and a caregiver aid I privately hired found him on the floor with injuries. I brought this to the attention of management. No response. Nothing. No follow up. Just a blank stare. So, don't expect anything in terms of emergency. Residents are in their own. Meals are rigid. No flexibility whatsoever. The meal system is difficult if you don't want to race to a meal 30 minutes early then wait for an hour and a half, then, you are out of luck. Unless, you want to fill their forms out 3 times per day for every meal. Just a ridiculous system. Yet, you pay for it. Billing is terrible. No statements. They don't explain charges and they don't correct charges. They overbill. They sell you on the monthly charges and claim it's month to month. They rush you through a lease with errors. Then you find out it's a 3 month minimum and an additional 30 day notice. They don't disclose this at the outset. They state it's month to month. Just terrible business practices. Very false advertising and misleading. If you object or complain, they just ignore you. I'd be careful staying here. I think, they are dishonest.

    I am a resident of Kittery Estates. I find that the faculty is very well kept and clean. The…read moreapartments are wonderful. The food service is good. I only say good because the largest meal is at lunch time. The dinner meal only consists of sandwiches. When I was growing up , lunch was a sandwich and dinner was the main meal of the day. Also they are pricing the residents out of the facility. Most residents are living on their retirement income. Once the monthly payment reaches above $3 to 4 thousand dollars, residents have to make a decision on what to do.

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    Holiday Kittery Estates
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    Webster At Rye - retirement_homes - Updated May 2026

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