Short staffed. They do not fix or repair problems in the unit. They "send" someone who looks and…read morethen never fixes things like broken doors or the cable. They tell you they have a good medical alert system in place and will notify you in an emergency. (Primary reason we are there.) Not so. My father fell and no one was alerted or notified. He was alone and a caregiver aid I privately hired found him on the floor with injuries. I brought this to the attention of management. No response. Nothing. No follow up. Just a blank stare. So, don't expect anything in terms of emergency. Residents are in their own. Meals are rigid. No flexibility whatsoever. The meal system is difficult if you don't want to race to a meal 30 minutes early then wait for an hour and a half, then, you are out of luck. Unless, you want to fill their forms out 3 times per day for every meal. Just a ridiculous system. Yet, you pay for it. Billing is terrible. No statements. They don't explain charges and they don't correct charges. They overbill. They sell you on the monthly charges and claim it's month to month. They rush you through a lease with errors. Then you find out it's a 3 month minimum and an additional 30 day notice. They don't disclose this at the outset. They state it's month to month. Just terrible business practices. Very false advertising and misleading. If you object or complain, they just ignore you. I'd be careful staying here. I think, they are dishonest.

I am a resident of Kittery Estates. I find that the faculty is very well kept and clean. The…read moreapartments are wonderful. The food service is good. I only say good because the largest meal is at lunch time. The dinner meal only consists of sandwiches. When I was growing up , lunch was a sandwich and dinner was the main meal of the day. Also they are pricing the residents out of the facility. Most residents are living on their retirement income. Once the monthly payment reaches above $3 to 4 thousand dollars, residents have to make a decision on what to do.

Our mom has been at the Pines for 3 months. She is very happy there. She is starting to do more…read moreand socialize more. The live music has been a great way to bring people together. I find the staff friendly, approachable and caring. I think they need more aides as it seems they are constantly on the run. There were some issues around housekeeping in mom's room, but it got addressed quickly. Im happy with the choice we made and it keeps getting better and better.

My mother just spent the last few months of her life at the Pines. Everyone there was absolutely…read moreamazing!! The nurses and the aides took such good care of her and she loved them all! Mom always had what she needed and the staff went above and beyond with her, making sure she was eating, that she was happy and comfortable. I loved seeing her so well taken care of. There are tons of activities planned to keep everyone busy and socializing. I can't thank the staff of the Pines enough, for everything!!

This is a gorgeous community in the heart of New Hampshire's Seacoast. The staff are caring and…read morekind and the residents are welcoming and so great to visit with.

Langdon Place of Dover is special. I entertain there on a regular basis and always look forward to…read moreit. The residents in both the assisted living and memory care areas are well cared for and always look forward to making memories with music.

I am a performer at many senior facilities around New Hampshire. I've been doing this work for more…read morethan 15 years. In a typical year I am in and out of 70 or 80 different facilities. I just want to shout out the staff at Langdon Place of Dover. There is a warmth and caring among the staff, and it is reflected in the happiness and joy I see in the residents. Staff members, you are doing the work of the angels, and I always love coming there to perform. Warmly, Cat

I brought my 95 year old father to Edgewood for rehabilitation of his fractured hip. He was there…read morefor 3 weeks, and the care he received was top notch. I am a physician so I think I have a pretty good sense of quality. Both us us were impressed with the kindness of the entire staff. Everyone was so attentive and universally highly professional. Special shout out to Barbara, my dad's physical therapist, who was absolutely amazing. So smart, kind, encouraging, and knowledgeable. She was terrific. Leah, and her assistant Allie, were wonderful occupational therapists who patiently worked with my dad to learn how to safely negotiate activities of daily living during recovery. We were also very happy with his single room, the quality of the food, the admission process, and best ever, unlimited visiting hours, and dog visitors allowed!

The sewage water was flowing out pipes into backyards and the woods, quite frankly I think it's…read moredisgusting because me and my friend were biking In The woods and we were bombarded with a heavy amount of sewage water. Please fix this.

During a health care crisis when the state of elder care is crumbling, we should be able to look to…read morethe Seacoast Community's premier elder-care institutions to lead the way in solutioning what will be a multi-generational problem. Unfortunately, Webster is really assisted living that has labeled itself a nursing home w memory care capabilities- & they are none of that. Their team proactively avoids patients with anything more than very mild dementia. They are shameless about turning away those in our Community who need healthcare the most. My family is from North Hampton and Rye and we have the means to obtain the best in care. Webster is truly "run" by a dementia- averse nursing manager and the leadership in this facility takes a 'back seat' to her. My elderly parent who truly had mild dementia was turned away as they thought they would be "too much work". I have done a lot of work with the seacoast elderly community and 'the word' is Webster is truly not any more than assisted living . If your elders need 'real care' not just a room to live in (&if you are socially responsible in any way) - look elsewhere in the seacoast for a capable institution that has true compassion and an interest in caring for elders

From the owner: Webster at Rye is located at the corner of Washington Road and Blueberry Lane in scenic Rye, New…read moreHampshire. We provide highly individualized care in a gracious living environment, offering twenty-four hour services including Skilled Rehabilitation, Long Term Nursing Care and Assisted Living as well as a variety of social, religious, and recreational activities. Owned and operated by the Rannie Webster Foundation, Webster at Rye is a charitable, 501 (c) (3) not-for-profit foundation registered with New Hampshire Charitable Trusts. The Rannie Webster Foundation was established at the bequest of Rannie Webster, a businesswoman who summered in Rye and owned a prosperous hat shop in New York City. One summer, after suffering a disabling horseback riding accident, Ms. Webster recognized the need for a place of rest and recuperation close to home, near loved ones and old friends. It was here that Ms. Webster cast a vision that went well beyond her time and place, outlining the concept for Web