Extremely Disappointed with the Care and Conditions
My grandfather spent four weeks at this rehab facility, and the experience was deeply unsettling from start to finish. The level of care was far below what one should expect in a facility meant for recovery and rehabilitation.
First and foremost, basic hygiene needs were completely neglected. If it hadn't been for our family, my grandfather's teeth would have gone unbrushed, he wouldn't have been shaved, and he would have sat with food on his face and dirty clothes for hours. The cleanliness was unacceptable. On one occasion, I arrived to find his bathroom in a disgusting state--feces on towels that were left on the floor and in the sink, and soiled Depends left lying around. When another family member arrived hours later, the situation had still not been addressed.
Even more concerning was the lack of attention to my grandfather's medical and personal needs. Staff were often distracted, spending more time on their phones than actually assisting patients.
The food was equally appalling. One evening, the dinner served to my grandfather was cold and looked unappetizing, with my grandfather remarking that it "looked like dog food." Nutrition is critical for healing, and there were no better options offered. This was another sign that the facility was failing in meeting even the most basic needs.
The situation worsened when we discovered that my grandfather's roommate was a COVID-positive patient. Rather than moving my grandfather to one of the many empty rooms, they made him sit in his wheelchair in the cafeteria all day. It wasn't until we demanded a change that they acted, but by then, it was clear that it was only a matter of time before he contracted the virus. Just two days later, he tested positive. This blatant disregard for safety protocols was deeply concerning, especially considering the vulnerable population they are meant to care for.
On one visit, I found my grandfather slumped over in his wheelchair in his room. When I asked the nurse about it, I was told at first that it was due to his hard work in physical therapy, and then it changed to that it was due to "COVID symptoms." However, this was nine days after his positive test, and I had been visiting regularly. He was clear his condition was much worse than two days prior. I insisted on having him taken to the ER, and while EMTs were attending to him, another nurse revealed that he hadn't had breakfast the day before and that his condition had been declining since. What was even more disturbing was that no one from the facility had bothered to inform us of his condition or the serious change in his health.
Six days after that, my grandfather passed away. This facility's poor standards of care and lack of communication contributed to a very painful and frustrating experience for our family. I would not recommend this place to anyone in need of proper care. There are far better facilities out there where both cleanliness and patient care are genuinely prioritized. read more