Our mom has been at the Pines for 3 months. She is very happy there. She is starting to do more…read moreand socialize more. The live music has been a great way to bring people together. I find the staff friendly, approachable and caring. I think they need more aides as it seems they are constantly on the run. There were some issues around housekeeping in mom's room, but it got addressed quickly. Im happy with the choice we made and it keeps getting better and better.

The care level is terrible. I have gone in there has been human feces on the bathroom floors and…read morewalls . The aids are never getting along with each other they fight in front of the residence! GM does nothing about this situation. Why?? Because he's all about money and selling a room just to get it filled, I have seen it for myself I have seen the GM AND the HR they do not get alone they talk about each other behind there backs. It's not a fun place to work at all, there is alot of stuff that goes one there behind closed doors place is NOT safe place for your loved one! And they are the highest place around!!! DON is super great he try's to do his job as a DON but the GM thinks he knows everything and messes around where he knows nothing! He needs to do his own job and let the DON do his job! Plz think twice about putting your loved one at the pines of Newmarket.... State is there a lot to as well!

The quality of care is exceptional. they have an excellent ratio of personnel to patient. A lot of…read moregood quality entertainment is provided the best thing the residential dog they have, Maggie. I give it a 10 out of 10.

Stay away from Benchmark all together! My suggestion is keep looking - Benchmark's "benchmark for…read morecare and quality is VERY low! Terrible experience at not 1 but 2 of their communities! The Arbors is owned and operated by Benchmark Corp - their entire focus is on making money NOT quality care. No better at Bedford Falls in fact it was actually worse. Poor care - lost count of how many medication errors they made. Safety - my father was able to get out of his bedroom window at The Arbors without any staff knowing....and it's a secure community! We moved him their from Bedford Falls because they also were not able to keep him engaged and safe! No communication between departments and or shifts about care, issues or updates. Documentation is almost non existent at these places and they like it that way so it's hard to hold them accountable. No proactive communication with family. We made them host care plan meetings to provide updates to us! More than half of my father's belongings were "lost" regardless that everything had to be labeled by us when we moved him in and their response was "oh that happens....". Activities lacked diversity and personalization. Corporate Benchmark has been completely unresponsive to any and all issues we brought to their attention. If it were not for covid we would have moved my Dad after the first few months even with them promising us repeatedly "it will get better, it will get better". Well, it never did get better and then they blamed him as being " a challenge"! And all THAT isn't enough to make you run as fast as you can away from Benchmark, sadly my Dad died of covid in their care over a month ago. I have yet to receive any sort of condolences from them and we still have not received much of his personal belongings back! I'll say it again - My recommendation is keep looking - Benchmark's "benchmark for care and quality is VERY low and your loved one deserves better!

After researching several CCRCs a year and a half ago I moved from Connecticut to Birch Hill, a…read morevibrant retirement community. I experienced a warm welcome from residents and staff alike. I especially like the fact that everything is in one building - a beauty shop, housekeeping and maintenance services, a tavern, country store and physician services. Daily shuttle service for appointments and shopping is available for the day I can no longer drive. I seldom miss an opportunity to associate with other residents. It might be in the dining room where a restaurant-style meal is served daily. I am happy with the meals and menus which offer a variety of choices. Another time friends and I might join an exercise or yoga class in the newly designed fitness center. Every month there are movies and programs to choose from. A full calendar of trips are frequently scheduled to local theaters, restaurants and musical performances. Birch Hill is a pet friendly community. I was attracted to the country-like setting offering twenty-nine acres of natures finest where I can walk my dog or join a morning nature walk with friends. The community is minutes away from major shopping, local attractions, a university and community college yet surrounded by evergreens, birch trees, wildflowers and walking trails making for a tranquil setting I love. For me there is peace of mind knowing I'll be well cared for in a friendly, family like environment where residents and staff care for each other knowing what happens to one of us happens to all of us.

good food and service but not enough attention for IL residents;on the other hand, attention and…read morecare in Assisted living and memory care is 5 stars!!

I have known Karen Halloran for many years, and she knows much about many aspects of senior/elder…read morecare. The Current Beverly is so lucky to have her as their sales director. The Current Beverly recently has been renovated and has such scenic views along with an amazing location in the heart of Beverly. You are able to walk to many places in the area. It has a very home-like feeling and seeing some of the residents so engaged was heartwarming. A nice Assisted Living in the North Shore area.

From the owner: Experience The Current Beverly's enchanting blend of coastal living and elevated charm. This…read morehistoric coastal senior living community offers Independent, Assisted Living, and Memory Care, combined with prime comforts and the industry'Äôs best wellness services. Our intimate community is located in thriving downtown Beverly, MA, with its rich history and picturesque beaches. From stunning living space to rooftop concierge decks and local restaurants just steps away, The Current Beverly has all the convenience of downtown tucked away right off of historic Cabot Street, all within an hour of Boston. Enjoy top-tier amenities in a caring community you'Äôll be proud to call home at every stage of life.

We couldn't be happier! At almost 101, Dad moved in at CX to be closer to me. His suite is perfect…read morefor him, and the living spaces in CX are welcoming and clean. He enjoys many of the activities and the delicious meals. We like it because it's like a family, and they have welcomed us as family. Many of the staff have been there for many years. I was impressed that the Executive Director knew the names of the employees and residents and knew their stories.

From the owner: Benchmark Senior Living at Chelmsford Crossings in Chelmsford, MA offers Assisted Living and…read moreRespite Care. Residents enjoy personalized support, chef-prepared dining, and engaging programs that foster connection and confidence. Comfortable apartments, helpful services, and a dedicated team create a community where older adults can live well day to day, whether for long-term support or a short-term stay.

I live in Brightview Wakefield MA. it's a great place to live! They have activities & exercise…read moreclasses every day. You can participate or not. They play Bingo twice a week, my favorite! Brightview is kept immaculately clean. The people who work here are very helpful. The food is very good. You won't be bored living here. There are card games, craft classes, book clubs, bridge, Mah Jong, jewelry making classes. Happy hour at 3:00 you may have a beer or a glasses of wine if you wish. Brian Pattern entertains us playing the piano & singing as scheduled. I have been here almost 2 years. I'm happy I chose Brightview to live. There is Assisted living & Independent living, someplace for everyone if you need help!

I highly recommend BrightView Senior Living in Wakefield, Mass. The staff is always kind and…read morehelpful and the facility is well set up to accommodate the needs of its residents.

Benchmark Woburn is nothing short of amazing. Memory care staff are top-notch! Safety and caring…read moreare the most important factors! Thank you to all of the staff at Benchmark Woburn!

Every time I hear the word Benchmark, I think excellence. I know several people who work in the…read moreindustry and Benchmark is known as the best there is. The care and services provided, especially if you or a family member are in need of extra support, are world class and the Staff is passionate and thoughtful in the work they do. I happen to know two people who work there right now. If I need assisted living in my lifetime, I would like to go to Benchmark!

PLEASE READ if you are considering sending a loved one to this facility. If Cape Memory Care was…read moreoffering free rooms, I would not recommend this place to my worst enemy. I will say there were a few staff members who seemed to truly care about my loved one.. but otherwise this facility is severely understaffed and dirty. When visiting, my loved ones hair frequently looked dirty and her clothing was stained with food. Many times her clothing, shoes, etc. would go missing. There was never an activity or music or anything to stimulate the residents. They were either in their rooms alone or out in a public space slumped over in a chair. I do not feel that they make any effort to feed or help the residents eat their meals. She had a few falls, once leading to a cut on her hand. God only knows how long she laid on the floor before someone helped her, and there was so much blood on the carpet that it looked like a crime scene. The rooms and carpets were dirty and often smelled of urine. Needless to stay, they atleast provided a locked door, but this is NOT sufficient care for the elderly. I am unsure how the management of this facility can live with themselves knowing this facility is so poorly run. The State of Maine should shut this place down.

Friends of mine were recently relocated at Cape Memory Care, a move not of their own choosing…read morethough they definitely needed 24 assisted living care. i am a professional caregiver and so have visit or worked in a variety of senior living facilities. When I visited for the first time, a few days after they moved in, I found the place attractively decorated and their room was clean and quite pretty. I was hit with the odor of feces when I entered the building however, and the odor persisted in most of the public spaces. I accompanied my friends to dinner and was distressed to see only three attendants in the dining room, one of whom was working on medications. Med techs are not supposed to be disturbed while preparing patient medications, but this person also helped with residents in the dining room and in fact, was the most accessible of the three. English was not the native language of the attendants and they spoke to each other in what I assume was Somali. They accompanied residents into the dining room - one of whom was dressed in an untied hospital gown exposing her depends. They did not seem to be conversing with the residents as they brought them in. The food looked decent. The attendants were busy bringing dishes to the tables and did not interact with the residents much. I was disappointed by the lack of interaction and by the fact that none of the attendants were people the residents, all with diminished faculties, would have been comfortable with in their past lives. I was sorry that the attendants seemed uninformed about my friends' particular needs. Providing an environment where some of their former comforts are available is key to a positive adaption to their new space. I had agreed that my friends needed the move, but have more than second thoughts now. I know that staff try to do their best job, but the facility needs a level of staffing that allows them to do a good job, as well as the training and administrative guidance that assures a standard of care. I saw neither.