Friend just moved in. So accommodating. Tony Venti is the new director and is phenomenal! He…read moreknows all of the clients and is so outgoing. Goes out of his way to make everyone comfortable and happy. Activity director is right on top of things. Always getting everyone involved. what a beautiful facility on Lake Sunapee. Food is excellent. Chef puts out a great menu, and it fine dining. Always burgers and sandwiches if you don't want selection on the menu. They have venues that public is invited to. Went to one on Mother's Day. Great turnout and the singers were fantastic. Also piano players & sing alongs.

The quality of care is exceptional. they have an excellent ratio of personnel to patient. A lot of…read moregood quality entertainment is provided the best thing the residential dog they have, Maggie. I give it a 10 out of 10.

Stay away from Benchmark all together! My suggestion is keep looking - Benchmark's "benchmark for…read morecare and quality is VERY low! Terrible experience at not 1 but 2 of their communities! The Arbors is owned and operated by Benchmark Corp - their entire focus is on making money NOT quality care. No better at Bedford Falls in fact it was actually worse. Poor care - lost count of how many medication errors they made. Safety - my father was able to get out of his bedroom window at The Arbors without any staff knowing....and it's a secure community! We moved him their from Bedford Falls because they also were not able to keep him engaged and safe! No communication between departments and or shifts about care, issues or updates. Documentation is almost non existent at these places and they like it that way so it's hard to hold them accountable. No proactive communication with family. We made them host care plan meetings to provide updates to us! More than half of my father's belongings were "lost" regardless that everything had to be labeled by us when we moved him in and their response was "oh that happens....". Activities lacked diversity and personalization. Corporate Benchmark has been completely unresponsive to any and all issues we brought to their attention. If it were not for covid we would have moved my Dad after the first few months even with them promising us repeatedly "it will get better, it will get better". Well, it never did get better and then they blamed him as being " a challenge"! And all THAT isn't enough to make you run as fast as you can away from Benchmark, sadly my Dad died of covid in their care over a month ago. I have yet to receive any sort of condolences from them and we still have not received much of his personal belongings back! I'll say it again - My recommendation is keep looking - Benchmark's "benchmark for care and quality is VERY low and your loved one deserves better!

good food and service but not enough attention for IL residents;on the other hand, attention and…read morecare in Assisted living and memory care is 5 stars!!

I was an employee there for a short time and the residents are well taken care of and there is…read moreconsistently enough staff. I had the time to really care for the residents and did not have to rush or cut corners. I loved getting to know the residents there and there was maintenance 24/7 to fix any issues. That is certainly not typical in my experience!! There are nurses and aides staffed around the clock. I would give a five star review but I was basically fired for hearsay. Someone claimed I said something which was far from what I actually did say and instead of hearing my side of the story, the DON fired me instead of attempting to mediate the issue. I never called out and was always on time and took great care of my residents. so the fact that I got fired was completely shocking to me. it was disheartening because there were a lot of residents that told me I was great. I still recommend the facility to people looking for homes for their loved ones because I know what a great place it is.

I work in a different assisted living facility near Bedford Falls, and many of our residents who…read moreneed more memory care move here. One resident I cared for dearly recently moved to Bedford Falls, and I have been in contact with her through some friends I know that work there. I've called several times to the front desk and spoke to a woman named Ashley. She was very rude and not at all helpful. Would highly recommend this facility, but some of the staff are questionable.

I've had the pleasure of getting to know the team at this community over the past year. It is a…read moresmall, welcoming senior living community, and I've appreciated the opportunity to connect with the leadership and staff. I wish the community, residents, families, and team continued success and growth in the years ahead.

Our mom has been at the Pines for 3 months. She is very happy there. She is starting to do more…read moreand socialize more. The live music has been a great way to bring people together. I find the staff friendly, approachable and caring. I think they need more aides as it seems they are constantly on the run. There were some issues around housekeeping in mom's room, but it got addressed quickly. Im happy with the choice we made and it keeps getting better and better.

My family and I are so grateful to have found this wonderful memory care community. From the moment…read moreyou walk in, you're welcomed by beautiful scenery of the bay and a peaceful atmosphere that immediately puts you at ease. The outdoor pavilion is a favorite spot for us - it's such a lovely place to sit, visit, and enjoy the view together. What really makes this place special, though, are the activities and events. They host fun themed events like the "Nifty Fifties," holiday celebrations, and even visits from Santa, which bring so much joy to the residents. One of the things I appreciate most is how much the staff encourages families to be involved. We're always invited to join in the events, and it truly feels like a community, not just a facility. Another highlight is the therapy dogs that frequently visit. You can see residents light up when the dogs come around - the smiles, the gentle petting, and the calm they bring are absolutely priceless. The staff is kind, patient, and genuinely caring. They go out of their way to make sure residents are engaged, comfortable, and treated with dignity and respect. It's clear they understand memory care and the importance of creating meaningful moments every day. If you're looking for a memory care setting that combines professional, compassionate care with a warm, family-friendly environment and beautiful surroundings, I highly recommend this place. Our experience has been overwhelmingly positive, and we feel very fortunate to have our loved one here.

Upon walking in for tour I heard a staff member speaking very impatiently in a loud voice to a…read moreresident. During the tour the staff person either ignored the residents we came upon, or tried to dismiss them. The place reeks of urine in certain areas, the hallway floor is uneven and is a fall risk. The patio overgrown with weeds, (to me is indicative of a lack of system of care and lack of care for beautiful environment for the residents). Housekeeping is lacking. Clean linen is stacked on top on dirty linen containers; infection control problem. There are huge outside-type garbage cans in the dining room. (We don't have those inside in our homes/dining rooms?!) Unfortunately my parent was admitted by other family members. Food is left, not cleaned up, on the tables, after meals. My family member's room began to smell badly of urine. She was not attended to in a timely manner - left for hours at time and not assisted to the bathroom. (Memory Care Unit). There were a few staff members who were very nice, however, her response to most became obvious and not positive. My family members thankfully eventually decided to move her to a different assisted living. I absolutely do not recommend this facility and wish that my mother had never been admitted there. This review is written by a person who operated nursing home/rehab centers in 2 states for 14 years, and spent another 15 years in health care management.

My parents moved inton the Memory Care Unit in 2012....it cost a few thousand dollars a month...the…read moreroom was very nice and the aides who cared for him were very nice, but the doctor drugged him with clonodine without any permission from his family...clonodine is especially harmful to folks with dementia....it can cause death...my father went from a man with lots to say, to someone who needed a wheelchair and could not sit-up or stay awake...all this within a year...

My mom, with dementia, was admitted to this nursing home about 2 and a half weeks ago. My family…read morestruggled with this decision for a long time before admitting her. It has been a nightmare since day one. One of our family feels the need to be there almost daily to check on my mom. There is not enough staff...3 to 40 dementia residents at night , medication is given incorrectly, if given at all, my mom has fallen, at least twice...once needed to be transported to hospital ER with no accompaniment from the nursing home...I found her alone on a stretcher in the hallway of the ER. She is often left alone either in her room...or to wander the hall. All this for over 200.00 a day.

As a background, I have a Masters in Healthcare Administration, from Cornell University's Graduate…read moreSchool of Business, I have a license as a Nursing home Administrator, was a General Manager for 9 years at Marriott's Largest Continuing Care Retirement Community, as well as CEO for many years of an Acute-Care Hospital in Massachusetts. p.s. Also a Fellow in the American College of Healthcare Executives. In August. 2021 my wife suffered a Traumatic Brain Injury and required ICU care at. Mass General for 1 month,then Spaulding rehabilitation hospital in Cambridge. After several months she was ready for the excellent services provided by the staff at Golden View Acute Rehab and Skilled Nursing Facility in Meredith, New Hampshire. She received exceptional care from all of the staff. The ReHab services were exactly what she needed. The Food was great. The Staff always went the extra mile to make sure that my wife's needs were met. Courteous and professional, they were exceptional. I am so pleased with everything at GoldenView, I tell people that it reminds me of a Marriott facility. This is the highest recommendation one can receive. Thank You.

Let me start by saying if you need rehab it's a very nice place , staff is great , rooms are clean…read moreand my father was very happy. Becky in admissions is amazing and incredibly kind . This is how we got bamboozled . After rehab our father had to go into assisted living and that's when it all went to hell . Same floor but you walk through the doors and the care changes dramatically. The lack of care and compassion is astonishing. The upper management is atrocious and takes no accountability . We really wanted to make it work but our father was neglected, dirty , covered in sores and the list goes on .Their LNA's and PCA's that actually care for your loved one are expected to also clean their rooms and do all meals . When is there time to care for your parent ? The answer is very little . They are asked to do so much with only 2 of them on the floor, no wonder your loved one isn't getting care or attention. Care plan meetings are a joke where they pretend like they actually care but then there is no follow through or communication. The people in charge of the care plans are the worst because they actually no NOTHING about your loved one and no one reads their chart .They were giving unauthorized medication to my father and when we asked about it they stated "We are not giving it to him it's just on the list ". Come to find out that was a lie and they were giving it to him after we specifically said that was not our wishes multiple times . If you love your parent DO NOT send them here for assisted living, they will suffer .