The quality of care is exceptional. they have an excellent ratio of personnel to patient. A lot of…read moregood quality entertainment is provided the best thing the residential dog they have, Maggie. I give it a 10 out of 10.

Stay away from Benchmark all together! My suggestion is keep looking - Benchmark's "benchmark for…read morecare and quality is VERY low! Terrible experience at not 1 but 2 of their communities! The Arbors is owned and operated by Benchmark Corp - their entire focus is on making money NOT quality care. No better at Bedford Falls in fact it was actually worse. Poor care - lost count of how many medication errors they made. Safety - my father was able to get out of his bedroom window at The Arbors without any staff knowing....and it's a secure community! We moved him their from Bedford Falls because they also were not able to keep him engaged and safe! No communication between departments and or shifts about care, issues or updates. Documentation is almost non existent at these places and they like it that way so it's hard to hold them accountable. No proactive communication with family. We made them host care plan meetings to provide updates to us! More than half of my father's belongings were "lost" regardless that everything had to be labeled by us when we moved him in and their response was "oh that happens....". Activities lacked diversity and personalization. Corporate Benchmark has been completely unresponsive to any and all issues we brought to their attention. If it were not for covid we would have moved my Dad after the first few months even with them promising us repeatedly "it will get better, it will get better". Well, it never did get better and then they blamed him as being " a challenge"! And all THAT isn't enough to make you run as fast as you can away from Benchmark, sadly my Dad died of covid in their care over a month ago. I have yet to receive any sort of condolences from them and we still have not received much of his personal belongings back! I'll say it again - My recommendation is keep looking - Benchmark's "benchmark for care and quality is VERY low and your loved one deserves better!

Our mother is in this dump because that's where the hospital sent her. and we're looking to move…read moreher because the staff is very rude, very mean, and elder abuse. she has on set dementia and they put her on the wrong floor for dementia patients. their people that are the staff on that floor are not qualified to take care of someone who has dementia like our mother they are so rude to her to the point where they yell at her they put her down they give her multivitamin which was easier for her to swallow the trazadone have a 20 mg when she gets up in the morning in the afternoon and before bed they literally get my mother to sleep all the time cause they don't want to deal with their patients just drug them so they can collect a paycheck. though she is a dementia patient and as 99% of dementia patients they go through a phase called sun-downing and from 3:00 a.m. to 3:00 p.m. she's fine anything after that it's called the Sun downing for dementia patients which they get irritable and everything but they make her stay in her room they don't change her bed my mother literally had to sit 4hrs in her feeces .They are absolutely not qualified to work with any patients in my eyes. our family member who see their behavior and how they treat the patients honestly don't think their qualified to use a pen and paper. they are so rude and abusive. there is one gentleman who is a nurse he is absolutely great to our mother he makes sure everything goes smoothly The only days she has a good day is those days when he's there the ladies at the nurses station they're always on their phones. it's like the one in Goffstown but worse. my brothers and I are looking into moving her to Villa Crest or Hanover Hill in Manchester where they have staff with qualifications to treat Dementia patients, Alzheimer's patients, Special Needs Patients, that are qualified for these people and work and help them.so we reached out to Concord to the nursing home association and one day after they treated our mom very nicely like she was a gold. verbally and physically abusing our mother. this place should be shut down and if I don't care how much it takes I will be getting the Bedford Police to go there on my next visit because my mother does not deserve that my mother is a sweetheart I'm sorry that she has dementia but that's out of her hand and her kids hands. She was just delt a bad illness. they literally said that she could have a fridge now they want it gone and they said she could have one and her roommate she's a total bitch too. they said to bring in clothes we brought in clothes they threw them out cause we didn't want to write on them with black marker sharpie because the colors were light colors and would show threw. but if you have a green shirt you're not going to write with a black sharpie or light pink even. We dropped them off at the nurses station they say that they'll heat stamp her name and room number so us sons did. I've done that four times now and they have never put labels on anything but one thing and that was her blanket we bought her $80 bear paws slippers and we asked them to put the heat press label on there so they know that they're our mother's they threw them out within 3 days I went one day and not the next but she told me they took them and threw them away. I asked the nurse and she said no name goes to trash.Now out the $80 and they won't reimburse us and they're like oh well they weren't marked and we gave the nurses a bag of cloths socks and slippers with shirts etc to the nurses station where they said they were going to have them heat pressed and they didn't And I even marked the bag and the items of who they belong too. they don't even get a menu to even choose what they want for food they literally give you the same shit Monday-Sunday There will be a lawsuit coming as we have a lawyer's and have been taking photos of the overall bruising, how dirty and the nurses we have videos recorded on our phones to take to the lawyer's. They drug our mother With Trazadone 50mg 3 times a day. OVER DOSEING Her Daily

Terrible place. Found a nurse asleep in the middle of the night as a call bell was ringing for…read morealmost two hours. The food is terrible. "Italian sub" was bologna in a hot dog roll. So glad I'm out!!

Caring staff who enjoy their jobs! Short term rehab, long term care and Assisted living all on one…read morecampus!

We had came to realize after much care at other institutions that this is about as good as it gets…read morein this area .Mom had lots of caring people for her . And the family had a good warm feeling that things were allright when we left visiting

It was extraordinary working with Dawn to find he right fit for my mother. She took a process that…read moreseemed so daunting and made it simple to navigate. I'm living far from home on the west coast and am so grateful to have her as our liaison there in NH and to help guide us along the route to our assisted living home. Dawn helped pick the right places to explore and even adapted with us as our situation changed. Her expertise and experience with the local homes lifted so much of the worry and burden from our shoulders. I absolutely recommend Opening New Doors.

Dawn was extremely helpful in our search for an assisted living community in the Southern New…read moreHampshire area. She is well versed in assisted living and memory care communities and offers unbiased opinions to help guide you and your family toward making the best decision for you. We are grateful for her support and input and would highly recommend her.

My family has used Home Care Assistance this year and they were professional and caring. Great…read morepeople and service, we highly recommend them!

There are several agencies that treat caregivers with respect - this is not one of them. They take…read moreon clients without having secured coverage for all shifts, and you end up called for covering others, or your stuck if no one shows to relieve you. I put in 17 hour shifts on 5 hours of sleep. they won't reimburse for typical mileage and get angry when you ask for it. They expect you to commute over an hour away to clients you did not agree to take on and if you decline any shifts within the 90 day probation, you're let go. they boast higher wages than other agencies, but when they promise bonus incentives, it's all hot air. Avoid this place like a plague. The organization itself is poorly managed, we got no training and they take advantage of caregivers.

my name is Darlene and I am a volunteer at Carlyle Place in Bedford NH. all the staff are happy and…read morefriendly. it makes me excited when I volunteer to be with such attentive staff. i enjoy socializing with the residents and walking with them in the corridors. I have not met any resident that is not happy living there. Residents are served excellent food choices with BBQs periodically in the summer. Chair exercises are offered everyday as well as mind games, etc. I have fun volunteering there and I enjoy watching the residents enjoy the various activities as well. I especially enjoy being a chaperone to various day trips. I plan on volunteering for a very long time.

Love this place for my mom. Small enough for personal care. A great find for loved ones that need…read moreassistance spring their later years in life.