The quality of care is exceptional. they have an excellent ratio of personnel to patient. A lot of…read moregood quality entertainment is provided the best thing the residential dog they have, Maggie. I give it a 10 out of 10.

Stay away from Benchmark all together! My suggestion is keep looking - Benchmark's "benchmark for…read morecare and quality is VERY low! Terrible experience at not 1 but 2 of their communities! The Arbors is owned and operated by Benchmark Corp - their entire focus is on making money NOT quality care. No better at Bedford Falls in fact it was actually worse. Poor care - lost count of how many medication errors they made. Safety - my father was able to get out of his bedroom window at The Arbors without any staff knowing....and it's a secure community! We moved him their from Bedford Falls because they also were not able to keep him engaged and safe! No communication between departments and or shifts about care, issues or updates. Documentation is almost non existent at these places and they like it that way so it's hard to hold them accountable. No proactive communication with family. We made them host care plan meetings to provide updates to us! More than half of my father's belongings were "lost" regardless that everything had to be labeled by us when we moved him in and their response was "oh that happens....". Activities lacked diversity and personalization. Corporate Benchmark has been completely unresponsive to any and all issues we brought to their attention. If it were not for covid we would have moved my Dad after the first few months even with them promising us repeatedly "it will get better, it will get better". Well, it never did get better and then they blamed him as being " a challenge"! And all THAT isn't enough to make you run as fast as you can away from Benchmark, sadly my Dad died of covid in their care over a month ago. I have yet to receive any sort of condolences from them and we still have not received much of his personal belongings back! I'll say it again - My recommendation is keep looking - Benchmark's "benchmark for care and quality is VERY low and your loved one deserves better!

I work in a different assisted living facility near Bedford Falls, and many of our residents who…read moreneed more memory care move here. One resident I cared for dearly recently moved to Bedford Falls, and I have been in contact with her through some friends I know that work there. I've called several times to the front desk and spoke to a woman named Ashley. She was very rude and not at all helpful. Would highly recommend this facility, but some of the staff are questionable.

Caring staff who enjoy their jobs! Short term rehab, long term care and Assisted living all on one…read morecampus!

We had came to realize after much care at other institutions that this is about as good as it gets…read morein this area .Mom had lots of caring people for her . And the family had a good warm feeling that things were allright when we left visiting

Its important to keep our senior citizens happy & comfortable, I would be happy to visit this home…read more http://www.cavendish-furniture.co.uk/high-back-chairs/

From the owner: Home Instead provides home care services throughout Hillsborough, Merrimack and Rockingham County…read more Home Instead Care Professionals assist with light housekeeping, meal preparation, med reminders, transportation, companionship/engagement as well as any personal care needs that arise. All Care Professionals are trained in Alzheimer's and Dementia care and work to provide continuity of care to keep individuals at home. Call today for a free Care Consultation!

I'm a 65 years old man who hasn't been to the doctor for a cold/ sinus issue in years!!…read moreWas supposed to be seen by a NP Daniel, but was seen by her trainee who determined I did not need antibiotic after bad sinus pain and discharge for 2 weeks. Daniel concurred with the trainee diagnosis and they completely wasted my time. I am leaving on vacation and they just said call on Friday if you still feel bad.

This review is of the office management at this practice, not the doctors or medical care. Waited…read more40 minutes in the room with no updates from staff on the doctor running behind. Expressed my concerns to the front desk who lacked any interest and was dismissive, offering excuses instead of an apology or accountability for a doctor that is known to run behind. Office management should be more proactive and allot larger appointment segments for doctors who frequently run behind or schedule less patients. Office management needs customer service training. Practice should consider informing patients upon arrival of the doctors schedule for transparency and setting expectations for wait time or proactively offer to reschedule if running past a certain time.

No second chances here if you make a mistake your booted out!…read more I had a life and now I don't they are heartless! Paul is the office manager as my Dr said "The Gatekeeper" everything goes thru him so I'm sure my emails to Lisa were never shown to her! Show no empathy or compassion of the quality of my life has taken!! Shame on them!

Yeah... 'not good'. Was there, ..a long time . Got weird over time. Especially the part owner Paul…read more Super unhelpful and passive aggressive. I deeply appreciated Lisa's support in the beginning, yet the manager/owner, Paul, seems to be the gatekeeper and a trickster of sorts. He does not answer questions when asked, passively gaslights when communicating for clarity and direction, and, when he does communicate, is very vague, creating confusion, frustration, and a sense of being lost. To bad for them, I finally realized I DIDNT have to be treated unwelcome any more., and drive 2hours. So Unprofessional. 1 star.