Our mother is in this dump because that's where the hospital sent her. and we're looking to move…read moreher because the staff is very rude, very mean, and elder abuse. she has on set dementia and they put her on the wrong floor for dementia patients. their people that are the staff on that floor are not qualified to take care of someone who has dementia like our mother they are so rude to her to the point where they yell at her they put her down they give her multivitamin which was easier for her to swallow the trazadone have a 20 mg when she gets up in the morning in the afternoon and before bed they literally get my mother to sleep all the time cause they don't want to deal with their patients just drug them so they can collect a paycheck. though she is a dementia patient and as 99% of dementia patients they go through a phase called sun-downing and from 3:00 a.m. to 3:00 p.m. she's fine anything after that it's called the Sun downing for dementia patients which they get irritable and everything but they make her stay in her room they don't change her bed my mother literally had to sit 4hrs in her feeces .They are absolutely not qualified to work with any patients in my eyes. our family member who see their behavior and how they treat the patients honestly don't think their qualified to use a pen and paper. they are so rude and abusive. there is one gentleman who is a nurse he is absolutely great to our mother he makes sure everything goes smoothly The only days she has a good day is those days when he's there the ladies at the nurses station they're always on their phones. it's like the one in Goffstown but worse. my brothers and I are looking into moving her to Villa Crest or Hanover Hill in Manchester where they have staff with qualifications to treat Dementia patients, Alzheimer's patients, Special Needs Patients, that are qualified for these people and work and help them.so we reached out to Concord to the nursing home association and one day after they treated our mom very nicely like she was a gold. verbally and physically abusing our mother. this place should be shut down and if I don't care how much it takes I will be getting the Bedford Police to go there on my next visit because my mother does not deserve that my mother is a sweetheart I'm sorry that she has dementia but that's out of her hand and her kids hands. She was just delt a bad illness. they literally said that she could have a fridge now they want it gone and they said she could have one and her roommate she's a total bitch too. they said to bring in clothes we brought in clothes they threw them out cause we didn't want to write on them with black marker sharpie because the colors were light colors and would show threw. but if you have a green shirt you're not going to write with a black sharpie or light pink even. We dropped them off at the nurses station they say that they'll heat stamp her name and room number so us sons did. I've done that four times now and they have never put labels on anything but one thing and that was her blanket we bought her $80 bear paws slippers and we asked them to put the heat press label on there so they know that they're our mother's they threw them out within 3 days I went one day and not the next but she told me they took them and threw them away. I asked the nurse and she said no name goes to trash.Now out the $80 and they won't reimburse us and they're like oh well they weren't marked and we gave the nurses a bag of cloths socks and slippers with shirts etc to the nurses station where they said they were going to have them heat pressed and they didn't And I even marked the bag and the items of who they belong too. they don't even get a menu to even choose what they want for food they literally give you the same shit Monday-Sunday There will be a lawsuit coming as we have a lawyer's and have been taking photos of the overall bruising, how dirty and the nurses we have videos recorded on our phones to take to the lawyer's. They drug our mother With Trazadone 50mg 3 times a day. OVER DOSEING Her Daily

Terrible place. Found a nurse asleep in the middle of the night as a call bell was ringing for…read morealmost two hours. The food is terrible. "Italian sub" was bologna in a hot dog roll. So glad I'm out!!

I don't know much about health care facilities for the elderly. But I do know immaculate, clean…read moresettings when I see them. I also know that the elderly deserve the most empathetic of care. From the brief moments that I spent here visiting my grandmother, it seemed all the bases were covered. They serve their guests food in domes as if it were fine dining. It's...cute. What really impressed me was the smoothness of the elevators. Obviously designed not to jolt the bones of the elderly, these things feel like they're not moving at all. When I went to leave and go back down to the first floor, I almost thought the elevator was broken. But no...it's just wicked smooth! The nurses seem friendly enough and professional. And the care here is clearly round-the-clock. I don't think 15 minutes went by where I didn't see a nurse walk in. So, Hanover Hill gets 5 motionless elevators out of 5.

My significant other went to hanover hills rehab in Manchester NH, he was there for about 3 weeks…read more The medical issue that put him there did clear up, BUT when he came home there was a HUGE hole in his other foot and up his leg. I was told he had a couple blisters which caused this problem. He was unable to walk, I was told he was mobile and could go home. When the hospice nurse came to the house, and my first time seeing his foot I cried, even the nurse had NEVER seen anything like his foot and leg, we also found fingernail imprints behind his thigh, this was not from him. I don't know what ABUSE went on in this rehab, but, I certainly am going to try to find out. Please do NOT take anyone you love or care about to this HORRIBLE PLACE. Susan O.

Exceptional Staffing Support for Our Facility!…read more I am thrilled to share my experience with Personal Care Associates INC in Chelmsford, the agency we rely on for our facility's staffing needs. Their commitment to excellence has impacted our facility , and I recommend their services.PCA Staffing consistently provides us with qualified and reliable staff members, they understand our requirements and deliver reliable candidates promptly. Their Manager Bethany maintains open lines of communication. She promptly addresses any concerns, provide updates, and always tries her best to ensure a smooth process. It's refreshing to work with someone who prioritize effective communication with care and compassion. PCA staffing Manager Bethany takes the time to understand our facility's culture, specific roles, and skill requirements needed to care for our residents. With Urgent staffing needs Manager Bethany consistently responds promptly, even after hours. Her agility and dedication has been very helpful to us. Personal Care Associates INC in Chelmsford. is the staffing agency that consistently goes above and beyond with our staffing needs. If you're seeking staffing solutions, in my Opinion PCA Staffing is the best and most reliable thanks to Bethany's hard work and dedication!

From the owner: We are the team of skilled health and personal care professionals trusted by thousands of New…read moreEngland families whose circumstances have made it more feasible for someone else to care for their ailing or elderly loved one. We earn that trust because of the training, expertise, dedication, compassion, care, and empathy that we bring to every client we touch.

Everyone at HHH is great to work with! I trust this place 100%!read more

From the owner: Retire well. Live well. Be well. Spend your day any way you choose....a cultural field trip,…read morelistening to a lecture, playing croquet, hiking or visiting with friends. Perhaps you'd prefer reading a book in our library or walking our grounds glorified with bursts of color from our gardens. Relax, put your feet up, or completely book your calendar - the choice is yours! If you are 62+ come join us. Senior Community , Independent Living, Senior Community, Assisted Living. Over 40 Years of Service and Achievement.

I was just there for a short rehab. The dietary department never got my diet right. Continued to…read moregive me milk (lactose intolerant) and continued to give me salt. Nursing tried their best. Not enough people working the floor to keep up with the bell rings. Said they would be right there and don't come back for on hour. Sent me home with someone else's medication. Very disappointed. Plenty more to complain about.

My grandama is at Hannah and she looks way better now than she did when she was living on her own…read more She's always cleaned up nice, well fed and all around happier/healthier looking. SO much stress has been relieved from my family. Everyone is happy. Good place.

Great facility! Very clean and caring staff. Only facility in Derry I would trust with my loved one!read more

With 30 + years of elder care, I am so happy to be able to share what a clean and attentive rehab…read morethis is. It doesn't smell like urine or a gross cafeteria. My Mom is so happy, saying every-time the staff enter her room it's with a smile and "how are you?" She needed the sticky socks, a towel and some ice and each time I requested an item, it took less than 5 minutes to get it. There will always be some bad reviews with every business. That's part of business. But this is our experience, and we cannot say enough about every aspect. Just remembered a shocking moment...she threw something in her trash and it made a somewhat loud clang. Someone came right in Making sure she was ok You just don't get that attention everywhere.

My mom is a patient at Port. The care she has received there has been excellent. The staff is…read morevery responsive, answers any questions I have and if they don't have the answers they will get them for me. To see the interactions the staff has with the residents is very heart warming. They are very loving and attentive towards all the residents. They always have a kind word to say about my mother and will relay any funny antidotes they have concerning her. They are on top of her medical needs, aware of any changes she may exhibit, keeping me informed as to what is going on with her. I, as my mother's guardian, along with my mother have an excellent relationship with all the staff, from the receptionists at the front desk to the nurses, CNAs and social worker that take care of her. The bookkeeper that handles her account is also a peach! I can call her any time about any question and I will get an answer. She is very knowledgeable. These are just some of the people at Port who have made her stay there enjoyable. It is not an easy decision to have to place a loved one in a care facility but they have made this journey so much easier.

From the owner: Newburyport's premier skilled nursing center With…read moreconstruction on our multi-million dollar new building completed in late 2017, Port Healthcare Center is a comfortable, state-of-the-art facility for long-term residents and short-term physical rehabilitation patients. Our new facility offers: * 72,000 square feet of luxurious hotel-like accommodations * Home-like comfort & qualities * Private & semi-private rooms with private baths and scenic views * Library, music room & private dining rooms available * Expansive physical therapy space * Cutting-edge technology focused on resident wellness Port Healthcare Center is a special place where virtually every healthcare need and desire is met. The atmosphere at Port Healthcare Center is warm and family-like. Port is a place that is easy to call "home." The professionals at Port are dedicated to providing high-quality long-term nursing and subacute care. Our goal is to open the doorways to a functional and fulfilling lifestyle for every one of our residents. The facility is situated on lovely grounds in Newburyport, Massachusetts, and offers elegant dining, social rooms, and finely decorated living accommodations. In addition, the nursing and therapeutic services are second to none. Programs are comprehensive, offering residents the most modern, innovative therapies available.

Now called Vero Health and Rehab. Very disappointed in the care and attention given to my 82 year…read moreold mother. Continuity of care and communication was very unsatisfactory. I found the staff to be gossipy and disrespectful. Nurses could not provide me with percent of food eaten or fluid oz drank despite the fact that my mom was failure to thrive! I discharged my mother early due to my concerns only to hospitalize her shortly after due to hallucinations caused by dehydration and a UTI. Go to Medicaid/ Medicare.gov to find in-depth information about their facility and ratings.

In four words, This Is The Place!…read more I am 66 and have been confined to a wheelchair for the last couple of years. When my wife needed surgery on her foot (no weight-bearing for ten weeks) she decided that she needed some sort of a break from having me home all the time. I have Home Health Aides who get me up and also back into bed. I was in a local rehab and a retirement community (for more rehab) after the surgery that put me in the wheelchair in 2007. I wasn't keen to go back to a retirement community, but it was necessary. I had bladder infections and odd colds that were going around the community. When I came home after over a year I had trouble with my bowels and I thought all of this was par for the course. This time I was determined to pick a better place to stay. I looked around on the web, and one of the places that caught my eye was Amesbury Village (AV) in the next town over. I wanted a place with Internet access and a generally higher standard. AV didn't have Internet (sort of) so I was resigned to having a crap shoot on the services. I was booked in for respite care for three weeks in May 2010. I never thought I'd recommend a retirement community, but AV is so good I can't let it go unnoticed. The negatives I mention later may need more words than the positives, but the place is great for rehab, respite care, and residential stays. If you or your elderly relatives need attention, in my view you'll have trouble doing better. The main reason for this is the staff. I've been in communities where half the staff is just there because you can get a job as an aide with little training, and in those sorts of places they just want to get through their shift with as little work as possible. One place I was at had an aide called "Lost Larry," who often vanished from the night shift for several hours. He always had a glib explanation for his absence, and the rest of the staff had given up trying to find him. In all my time at AV, no-one ever failed to do their job, and most of the time they would go above and beyond to satisfy your needs. My specific need was for extra cookies in the evening snack (not that I needed them, I was just greedy), and if one aide satisfied such a selfish need, then every aide from that night on would automatically give me the same every night. But it's not about spoiled brats like me. Retirement home residents are mainly made up of people with dementia and Alzheimer's, and when they're not being combative, they're staring at the walls. But people you might call no-hopers got plenty of staff attention. I couldn't do this with those people, but the staff is dedicated. And when you've looked around a bunch of retirement communities, they all look the same. You really have to see them between nine a.m. and six p.m. So let's give a big hand to the people who work there. Staff Nurse Andrea and her afternoon/evening crew, and Staff Nurse Jane and her morning people, including Ms. Boom-De-Ay (sorry, in-joke there). I can't think I've met a single person there who I thought should be replaced by someone with a better attitude. There's plenty to do, but of course most of the people there love the old folk's staples like bingo and old-fashioned music. But Jane, the Activities Director, along with her staff, have a whole host of things going on. While I was there we had a visit from a guy who brought along a whole bunch of exotic animals, including a sixteen-foot Burmese python, a smaller snake, a rat, and a whole gang of more cuddly creatures. Almost all the residents watched and stroked the beasts. To give you some idea of how the staff cares, I had an appointment at a hospital on the day when the lift broke for a couple of hours. Donna, the Unit Manager, not only apologized profusely, but called the hospital to say I wasn't coming and fixed up an alternative date and time - all without asking. Although AV keeps its residents on the floor that their rooms are in, many people can roam around. I'd often go down to the sun deck and work on my tan, while watching cardinals at the bird feeder and squirrels athletically swinging down to get to the seeds first. This used to be my favorite place to avoid Jimmy and Colleen of the Therapy Department, but they found me in the end. What's not to like? Not much. In order of annoyance, from least to most: The elevator is slow and unreliable, but it's better than some I've seen and a replacement would cost a million dollars. The food is good by residential home standards. If you like old folk's comfort foods, it won't be too bad. The lack of Internet: Not total, as you could pick up poor signals from someone's network a hundred yards away. And the worst point? The lack of reliable hot water. Quite often you couldn't shower because the water was barely above cold. They should do something about this as soon as possible. But in spite of these faults, I'd go back if I have to.