good food and service but not enough attention for IL residents;on the other hand, attention and…read morecare in Assisted living and memory care is 5 stars!!

I was an employee there for a short time and the residents are well taken care of and there is…read moreconsistently enough staff. I had the time to really care for the residents and did not have to rush or cut corners. I loved getting to know the residents there and there was maintenance 24/7 to fix any issues. That is certainly not typical in my experience!! There are nurses and aides staffed around the clock. I would give a five star review but I was basically fired for hearsay. Someone claimed I said something which was far from what I actually did say and instead of hearing my side of the story, the DON fired me instead of attempting to mediate the issue. I never called out and was always on time and took great care of my residents. so the fact that I got fired was completely shocking to me. it was disheartening because there were a lot of residents that told me I was great. I still recommend the facility to people looking for homes for their loved ones because I know what a great place it is.

Very poor care to the patients. My family member was always soiled whenever we would go to visit.read more

An amazing staff who are full of kind, bright and caring individuals. There are plenty of…read moreactivities to keep residents entertained and engaged.

Quality of care varied greatly. In a two week period I had at least 10 different people many of…read morewhom were that I had to orient to my house in my needs. There came a time when there was not much to do. When the visiting Angel was here, and I was concerned that it was a waste of my time and not much used to me and, and they were very resistant in the office because they claim that I really needed to have somebody there. But they were not here and they could not see what was going on, and when I explain it to them, they did not hear what I was trying to say. They sluffred me off as an old person who was not really aware of my needs. The frosting on the cake was when they reported my case to the state office Adult Protective Services. and it resulted in an on-site visit to my house, and in my opinion, this was just harassment on their part. To stop their care of me at my house I finally had to put my foot down so to speak. It was going to mean the loss of significant income for them and that was really what was driving them not the fact that they were advocating for me, which they were trying to make me think it was the case, but not at all was the case. I would find another Agency because you'll be taking your chances with Visiting Angels Auburn.

My experience was absolutely horrific. It was a headache to deal with, and there were charges,…read morecharges, charges. The care quality was extremely low. In my personal experience, there is nothing angelic about their care, or this franchise. The low care was detrimental to the health and well-being in my experience as to be unsafe for the person being cared for. Negative stars.

Ok so I guess a lot of folks were wondering what happened to m In Early July 2025....Honestly, I…read morewish I could remember!! I had a motorcycle accident! I was on my motorcycle following my husband on his motorcycle to the beach, like we've done a million times, then all of a sudden I see the sidewalk and the next thing I know I'm coming too (in and out) in the back of an ambulance. I don't have any real recollection of the accident and very little of the days following! I don't know how many IVs one person should have but seems like there was one in every vein!!!! I Suffered a Traumatic Brain Injury and have been in the hospital for 2 1/2 weeks! Being a safe rider, I was geared up; with the most important piece of equipment being my helmet! If I wasn't wearing my helmet I would not be here to tell the story! At least the pieces of it I can remember! Ended up at Northeast Rehabilitation Hospital in Manchester in the Elliot! I have been working really hard with the medical staff and especially with therapy - making progress every day! The cohesiveness of this team has been so amazing! Dr Tower, the Elliot Hospitalists, the nurses, LNA's and therapy staff have been phenomenal!! The level of compassion, respect, care, dedication and kindness everyone has shown me has been outstanding!!!! Nothing like I've ever personally experienced in a hospital setting!! They have got my headaches dizziness and balance at a level where I am Hoping to continue on an upward trajectory and blow this pop-stand so I can go home soon! It will take some time to be back to my normal level of function but with the healing Northeast Rehabilitation and the love support and encouragement of my family and friends (asking for help and knowing I can't, aren't and don't have to do this alone) I am confident I will make a full recovery!! I will be forever grateful that I ended here for care!!!! Robin Danzi of Manchester NH!!

Don't believe the 24-7 hours of support they claim. HOME HEALTH services availability claim of…read more 24-7 is not true. I called their HOME HEALTH 24-7 number, 603-681-3500, at 7:45 am and got a recording the call was being transferred. then, i listened to music for the next 5 minutes. no one answers the phone! i tried a 2nd time and again NO ONE ANSWERS! i called the main number, 603-893-2900, several times and no one could help me. i asked for the RN on duty and she transferred to yet another voicemail in orthotics! the poor receptionist (who was very nice BTW) tried connecting me to Emily, director of HOME HEALTH and I got voice mail. i called back again and was finally connected me to the secretary of the CEO, Stephanie, who tried to patch me through to the director of the HOME HEALTH CARE DEPT. Weeelllll...... it took the CEO's secretary almost 15 minutes to find the head of HOME HEALTH CARE so we could do a 3 way conversation. i'm writing as this is happening. what a circus! I finally spoke to Emily, director of HOME HEALTH CARE, who FINALLY connected me to Mary, manager of HOME HEALTH, who said she wasn't the RN on duty but could fill in for her. who knows where's the on-duty RN?? the whole rigmarole took 45 minutes. unacceptable! i asked Emily why all this happened because she ought to know i was going to say bad things about her company unless they can explain this meltdown. she said she'd follow up with me after she investigates and i'll post an update if she actually does. this company might be ok for hospital rehab services, but from my experience, they do NOT provide 24-7 HOME HEALTH CARE support. have a back up plan if you use them for home rehab... UPDATE #1: i've not heard from the director yet (Emily) but here's what happened: Mary, the manager of HOME HEALTH asked me a lot of questions and said she'd call my doctor, then call my visiting nurse and then call me back. exactly one hour later, she called back and started asking a lot of the same questions. i asked her exactly what i was waiting on and she said "nothing"!? i reminded her that she said she'd call my nurse and doctor. she said she called both but the nurse can't come unless she gets permission for her to come today, Wednesday, instead of their next appointment day, which is Thursday. I see all my docs on Friday and am aghast that it's such a big deal for the visiting nurse to come 24 hours early to see if my issue is really a major concern. as a side note, Mary was just going blah, blah, blah. so i hung up and called the doctor's office myself. if that's what has to be done, i wanted to make sure it got done. i asked the doctor's office if they would give permission for the visiting nurse to come a day early because the HOME HEALTH nurse had not done so!! this begs the question: what the heck did Mary talk about when she called my doctor? apparently she didn't ask for the OK to come today instead of tomorrow. i'm not dealing with "Mary" anymore. that's a dereliction of duty for her not to ask. my doctor's admin said, "oh, sorry, the doctor is in a meeting. she texted me and i'm waiting for her to get out of her meeting to ask that." that was almost an hour ago. so i called the department in Faulkner Hospital where the doctor practices and asked them if any of the doctor's peers could give the ok? Answer: "NO, only your doctor can do that." my response, "ok, well, if my doctor is too busy to send a text giving permission for the visiting nurse, then i'm FIRING MY DOCTOR." (that of course has nothing to do with HOME HEALTH CARE at NORTHEAST REHAB but i just threw it in anyway.) amazing: just to get the nurse here 24 hours early, i'm considering firing my doctor who seems to be ignoring my pleas for help because she's in a "meeting". my doc's office is 50 miles away (in Mass) and i'm not supposed to drive (doctor's orders). of course, they asked if i could drive down. the answer, "not today." UPDATE #2: the doc just called me and is sending the visiting nurse over today to check things out. it is pretty unbelievable that i had to go through 3.5 hours of bull sh*t just to get a visiting nurse to come over and look at my wound 24 hours earlier than planned... UPDATE #3: well, apparently the manager of HOME HEALTH, Mary, has decided that no one there feels "safe" to come over to see my wounds. No one would tell me what was happening until my doctor called to tell me. Wow, i'm 64 year old woman, living alone, who just had surgery and they don't feel "safe" coming to see me because i vocalized my unhappiness about spending HOURS trying to get ahold of them.