No attention to an obvious diabetic patient's food needs, no dietitian on site most days, nursing…read morestaff could do nothing. Food delivered was mostly starch and sugar- not good for diabetics. Also four ppl in two rooms sharing one bathroom in this day and age??? Call buttons go unanswered for long periods of time.

I agree the facility was on the dirty side, especial the "bathroom" which was "a toilet in a…read morecloset". Because it was an older facility the sink was OUTSIDE of the bathroom. There were also 4 people sharing this one bathroom, including the room on the other side. At one point there were men in the adjoining room. Since it was a "Jack and Jill" bathroom people had to lock and unlock the door after use, so it would be accessible for everyone. That meant everyone was touching each doorknob with unwashed hands each time! Certainly it wasn't hygienic to say the least. The bathroom often had feces left on the toilet and on the floor on one occasion. When they did clean after we complained it was never a good cleaning, only the largest most obvious "situations" were cleaned. The kitchen was really messed up. There were supposedly two choices at each meal but the patients could never choose or know what they were. I asked for a menu but only received it for one day and even when I wrote down my choices I did not get them. Every meal was just sent to people and if you didn't like it or couldn't eat it you'd have to either call the kitchen who rarely answered the phone, or tell a nurse or aide. The quality of the food itself was low. The only reason I gave this facility any stars was because of the using staff. They have some very caring, knowledgeable, wonderful staff, who don5heir best to accommodate your needs. I would not recommend this facility because it was not clean or hygienic and the food was undependable and just not good. I am not a picky person when it comes to food and usually do not mind hospital food.

Whittier Rehabilitation Hospital's care of my mom's acute rehab and physical therapy was excellent.read more

The Whittier staff are without exception knowledgeable and caring. This includes physicians,…read morenurses, respiratory therapists, CNAs,PT,OT, and speech therapists. However, this is a rehab and it is not hospital level of care. Medically stable before going is important.

My grandmother has been here for years. She raves about how sweet everyone is. She enjoys the fish…read morepond and the fish tanks. Everyone knows her by name. I know this can't be an easy job, but thanks for making my grandma so happy in her last years

My parents spent the last agonizing months of their lives in this horrible place. It seems nice…read morewith gardens, dining areas, however the staff and nursing care is terribly inadequate, and their treatment of our parents was horrific. My mom suffered almost two dozen 'unwitnessed falls' there, was not given direct access to bathroom, no walker, often the call button was under her bed. Ultimately we pulled her out after her last fall sustained broken ribs, brain bleed and she passed away shortly thereafter. We begged to have them in a room together, however this was refused, even after appeal to the state ombusdman. My father also suffered there and was told that when he needed to go to hospital (where he passed away), that he 'just preferred the hospital food to theirs'. I will take their suffering at the hands of the management and nursing staff to my own grave. DO NOT leave your loved ones in their hands!

Receptionist that answered the phone was a jerk...She doesn't understand people are calling to get…read moreguidance and help. Then go to their webpage and find faces of surgical team with no names. It's like calling a black hole and asking anyone for help is strictly forbidden. Go elsewhere if you need surgery and don't rely on this place for any help whatsoever.

I recently had surgery here, had to spend the night and I had a great experience with the staff on…read more3S. The nurses and nurses assistants were all attentive, caring, and genuine. My pre op experience was a little less than stellar. My check in nurse was very distracted, mumbled a lot while reading over my charts and pre op questionnaire, she also asked questions over and over again because she was so distracted that she couldn't remember if she had asked them already. The facility was clean and quiet. Overall pretty happy with my time spent here.

I was in Northeast rehabilitation in MANCHESTER for two weeks. I received service that was well…read moreabove my expectations. I cannot imagine better PT and OT and nursing care. They were kind, thoughtful and effective. They placed a very heavy emphasis on safety. If I ever have to do more physical therapy at a rehab facility, this is the only place I would want to go.

Quality people and care! They clearly explained my issues and the necessary exercises and really…read morehelped decrease my pain. Super friendly people and they keep everything very clean.

My mother-in-law lived at Rockingham Nursing Home for four years, and the care she received was…read moreoutstanding. The staff treated her with real compassion, respect, and dignity every step of the way. Just as important, they supported our family--especially my wife--with clear communication and genuine kindness, which meant everything to us. During a difficult time, they gave us peace of mind knowing she was truly cared for. We're very grateful and would absolutely recommend Rockingham to anyone looking for quality care.

We toured a number a facilities for our mother and we liked this one the best. She was accepted and…read morewe moved her in last night. She was upset. She's young but her body is a prison because of multiple sclerosis. Even with 40 hours of at-home nursing care a week, we couldn't do it anymore. She has no strength at all, and we had to do everything for her, everything. It was time. She was distressed, in grief, heartbroken. And it was hard. But the people here made her feel pretty good. She saw that it wasn't a prison. She had the freedom to go where she wanted in her electric wheelchair. She spent her first night in the family room watching her favorite Red Sox on a big screen! Everyone was so nice here. Just stellar. They understood. It will take some time, but I think she'll be happy. This really is a great place. It's clean and large and there is so much to do! It's like a mini resort. Thanks, Rockingham, for making Ma feel welcomed. It meant a lot to us.

They are great if you have money if you're a person on benefits with nothing you get stuck in the…read moreunit where paint is peeling no phones in the rooms things don't work ventilation is a problem and so much more. I am sure the nursing staff is doing the best they can but there just is not enough of them. Doctors where are they ???? they are almost nonexistent on that end of the floor. just because people yes people are on social security and are not loaded does not mean they deserve substandard care! They know how to ride thew line of the law and siphon the most money off the insurance company's all while giving substandard care to the patients. The people in this care home need compassion empathy and proper medical care they are human beings. They are not just bags of money in beds.

If I could give this place zero stars, I would. My mother…read morecame here from the hospital after a fall, and it was terrible from the start. She was admitted Monday night. I asked about pain management for a compression fracture in her spine, and was told they'd call the doctor about it. Tuesday I went to visit and she hadn't been evaluated and still hadn't received pain management. She was in a lot of pain and needed meds. I asked the nurses again, and once again was told they'd call the doctor. That evening I noticed my mother was sitting in an old, wet diaper. I spoke to a nurse who gave me an attitude saying she was changed that morning... This was 5pm, she should have been changed hours before. I again, asked about the doctor and pain management and was told they'd give her Tylenol and call the doctor. As I was sitting with my mother I was watching how the interactions were between other patients and staff, and I didn't like what I saw. Dirty residents, residents being spoken to with irritation, and one that was being led pretty aggressivly by the arm somewhere. You could tell it was too fast for her. My mother was supposed to be fed her meals and they just left trays there. She has alzheimers/dementia and wasn't able to feed herself. She was also complaining about pain in her stomach, which I wanted addressed by the doctor. I decided I wanted my mother out of there, and as soon as possible. Wednesday morning I reached out to another facility and set up a tour. It was clean, didn't smell, the residents weren't all over the place, the nurses and aides were all friendly and management gave me so much information that I never received at Maplewood. I felt happy leaving there. It had a much more homey feel to it. Maplewood was disgusting. It's dirty with smears of who knows what on the walls, spills on the floor, and the floors were sticky. The furniture is dirty, old and falling apart. There was also an overwhelming smell of urine. The place feels messy, chaotic and cold. The staff is rude and have horrible communication skills. They always looked bothered when I'd ask about her needing meds, or needing to be changed or for anything really. I went in and told them I wanted to get her into another facility and have it ready and set for them to work on the transfer. I was told not to go to this other facility because they were closing (not true), they weren't good, and they have some ex employees of theirs, and I might want to make sure I want her to go there. I tolf them yes, I want her to go there. The nurse was arguing with me that my mother was changed, and I don't believe she was. Not with how old that diaper looked and how full it was. Everyone that was cold and unfriendly before became friendly and accommodating on the nursing floor. Everyone in the lobby and management that were initially friendly while trying to get us in there, turned cold and unfriendly after I wanted my mother moved. So much for being professional. They even tried to get me to take my mother to the new place on my own, knowing she'd be leaving against medical advice and it would mess up her Medicare. There were maybe two nurses that were friendly but overall, most of the staff was unwelcoming and seemed annoyed with their job. I heard from the social worker this morning telling me she was just sitting down to get to my mother's admission forms and saw a note that I was transferring her and was I sure they took her insurance, and did they even have space for her? It's Thursday... My mother was sent to their facility Monday night at 5pm and you're just now getting to her file? There was no care plan made, nobody called to speak to me about her medical chart or how they planned to take care of her. For someone that was admitted with a compression fracture and in pain, they failed at adequately caring for her. If you can avoid Maplewood, please do!

Staff spends more time on their cell phones than tending to the residence. My dad I sent there…read moreafter a brief hospital stay when he fell down at home. He has fallen down more times into their care then he has at home. Some days we go to visit him he seems absolutely fine other days he just mumbles as if they've been drugging him up with strong painkillers so they don't have to watch him 24/7.

My Dad was at Cedar View as a Rehab patient; I really have nothing good to say about the facility…read more I sent a letter to the facility with my concerns and never received even an acknowledgement of receipt, except for the certified signed document. I did forward my letter to the State of Massachusetts Department of Public Health to put the State on notice of my concerns. Decisions for rehabs are made quick and availability can be limited, question the hospitals and use your network for recommendations.

My daughter finally agreed to get help and she checked into granite house. she was addicted to meth…read moreand was experiencing hallucinations. I got a call from the granite house a few hours after admission they said she was fine. One o clock in the morning we received a call that my daughter was no longer welcome at the granite house. They put her on the street and locked her out. We live two hours away but they didn't care. My husband drove to get her while I called the police, hospital, United way, anyone to get help. The granite house did not answer the phone. My daughter stood outside crying in for two hours until we could get there. I wouldn't send my worst enemy to this facility

The granite house saved my life!! After bouncing in and out…read moreof treatment for the better part of a decade I made the move from south Florida to Derry NH in February of 2013. I was a scared little boy when I arrived and upon graduation I left as a confident man in recovery. Eric and the rest of the staff at TGH are some of the best around. I can't express my gratitude to the granite house enough. I didn't get my old life back, I got a new and much better life. Thanks guys for helping me become the man I always knew I could be.

Do not recommend. The instructor is very unprofessional -- she was late to every session (without…read moreapology or acknowledgement), and through our Duo classes she was eating, working on the computer, doing her hair, changing her clothes...) rather than attending to the class. The classes are very boring and repetitive (I've practiced Pilates for years, and rarely do the same thing twice with other instructors), and although there is constant correction and criticism, there is very little instruction. Finally too frustrated to continue, but she refused to refund for the last classes.

I fully recommend Michele! She has helped me recover from a back injury. She very clearly explains…read moreexercises and is kind and encouraging! Will stick with it and continue to get stronger!