I wanted to like Webb's; I really did. We were guests of the hotel during August of 2014. From the outside it was really nice but once you got inside, you quickly realize that it's not worth the money that they charge per night. I noticed right away that the carpets throughout the hotel are in need of replacement but thought, okay, I can overlook that. Then we got into the room. And at first it looked cozy but soon realized that it wasn't well looked after. There was a layer of dust on both of the bed heads and cobwebs from one of the hanging light fixtures. The bathroom is also in need of updating and is very small - like you have to step around the toilet to close the door small. But that again could have been overlooked if it was clean. The grout on the tile floor needed bleaching, there were rust stains all around the toilet (which was shaky), the tile in the bathtub area also needed cleaning (black ick on a few of the grout lines) and the inside of the shower curtain was slimy.
Breakfast left a lot to be desired. Coffee and tea were plentiful and you had a choice of orange or apple juice, but the only offerings were plain bagels, danishes or yogurt. The bagels and danishes both looked that they were brought in frozen. There was no sign of any kind of fresh fruit, milk, cereal -- nothing! And the worst part is, that the microwave plate was FILTHY! I looked like things had spilled in it and never been wiped out.
There is a nice big pool area and the hot tub was nice and warm, but the pool itself seemed a little murky and there were dead plants around the pool area.
On the second night, I went to the restaurant to get something to take back to the room. While the food was very good (had the French onion soup, with fresh rolls and a side salad) the bartender who took my order, while lovely, gave me the three take out containers and said thank you. I had to ask him for a bag and cutlery. It was odd.
Now, none of this is the worst part. When we went to check out there was a gentleman there before us. He was also waiting to check out. The man at the front desk wasn't at the desk, so a girl came out of the linens room (which is right off the front desk) and told the man to dial a number on the phone behind us which would then signal the front desk guy, Daryl, to come. Now, why should a guest be asked to do what staff can do? When Daryl finally came there was no apology for having us waiting at all.
I told Daryl that I had a few complaints. I listed my complaints about the room and told him about the microwave. He interrupted saying he had cleaned it yesterday. I let him know that we had eaten breakfast two days in a row and it wasn't clean on either day. This is when I realized that he wasn't looking at me at all. He never even met my eyes. He was simply going about the task of checking us out. When I said something about it, he simply said "Okay." I asked if that was all he was going to say and his reply was "Well, I'm going to give you a discount because that's obviously what you want." I had not asked for a discount, though one was deserved, what I was looking for was an acknowledgement of the problems. I said to Daryl that we had planned on visiting the area again next year and would like to stay at Webbs because of the proximity to the park but that at that price point it simply wasn't worth it with the problems we experienced. His response was that we could pay $20 more and stay down the road. I realized right then and there that I was not going to get any true satisfaction from Daryl.
Now, he did give us a very good discount on the bill and if that had come along with an apology and a promise to rectify things, then I would have been writing a very different review. Unfortunately this is not what happened. It's also interesting to note that the previously mentioned Daryl is none other than Daryl Webb. So it's not even like we can blame the inferior/non-existant service on bad staff. I've stayed in cleaner, more welcoming motels on the side of the highway at a third of the price. read more