Absolutely beautiful room with the balcony!. BJ was an absolute sweetheart checking us in.read more

We stayed two nights in July 2026 and our experience was much less than hoped for. Immediately…read moreupon arrival, on a Sunday, we were greeted by landscape maintenance workers running leaf blowers, lawn mowers, and all sorts of gas-powered noise-making machines. This was supposed to be our birthday celebration trip, but it gets worse! Next day, around 2 PM, every fire alarm in the building started going off, and continued to go off for the next two hours. We were not forewarned that fire alarms were going to be tested during our stay. Because of the noise, we were forced to go outside, where we were met by more landscapers making noise. To cap things off, a rancid smell became noticeable in the second floor hallway the day we arrived, then got progressively worse, so by the time we departed on the last day it smelled like something had died on the second floor. Other guests staying on the second floor also mentioned their concerns. We left notes for hotel management regarding our displeasure, but received no compensation. We will not be back!

I had a great experience here after two underwhelming years elsewhere. Prices seemed reasonable for…read morewhat they offered -- AC, TV, kitchen, laundry in renovated space and on a good mattress in cheerful surroundings. They are extremely organized, which also helps.

Super clean, great location, and the best staff. The manager let us pick our room, gave us a key,…read moreand was very welcoming and kind. Wish I remembered her name...blond haired. Thank you!

This was our third stay at the Athenaeum, and we've now spent the last two years in Suite 8. We've…read morealready booked our return for 2027. Suite 8 has become our favorite room. It has its own private entrance and porch, and it's located right next to the Amphitheater. One of our favorite parts of the week is sitting on the porch in the evening and listening to the concerts without ever leaving the room. We still love the Athenaeum for its history, charm, and unbeatable location. Being able to purchase our Chautauqua gate passes through the hotel is another nice perk. They're printed and waiting for us when we check in, making arrival quick and easy. So why did I lower my rating from five stars to four? Housekeeping has changed noticeably since our first visit. During our week-long stay, the room was never actually cleaned. Towels were replaced and the trash was emptied, but the floors weren't cleaned, the bed linens weren't changed, and the room was never refreshed beyond the basics. We also ran into a maintenance issue. Although the shampoo, conditioner, and body wash dispensers in the shower were full, none of them worked. We ended up buying shampoo and conditioner from the Plaza store and relying on the bar soap provided by the hotel. Neither issue ruined our stay, and we'll absolutely be back. But for a hotel of this caliber, I expect housekeeping and basic room maintenance to be better than what we experienced this year.

I stayed at the Athenaeum July 19-25. Before arriving I called to inquire whether there would be a…read morehairdryer and iron in the room and was assured that there would be. It did not occur to me to ask whether there would be a mirror in the room, as I've never been in a hotel that didn't have one. When I found that, aside from the small bathroom mirror located far above my height, there was no full-length mirror in the room, I asked about this at the front desk. I was told that they would see if they had a mirror that could be installed. When nothing happened, I inquired again and was told that the hotel had no other mirrors. Apparently, some rooms have mirrors and some don't and this seems to be fully acceptable to the management of the Athenaeum. I got no apology and was, in fact, made to feel like my request was unreasonable. If I were managing the hotel, I would think it worthwhile to send a staffer to the nearest hardware or dollar store to purchase a full length mirror and install it in the $400 deluxe double room. Total cost: less than $20 and a half hour time. Furthermore, the prefab plastic shower stall lacked a grab bar or even a shower mat. Given the average age and mobility of guests at the hotel, this seems like an accident (and liability suit) waiting to happen. I tried sending this as feedback directly to the hotel, but could not get to a link or contact info that would have allowed me to do so.

My husband and I stayed in this quaint inn while visiting friends near Lake Chautauqua. Rex and…read moreMichele were very friendly. Our room was very comfortable. The outdoor hot tub was clean, big and had ever-changing lights in it. Rex made a tasty home-cooked breakfast for us. I'd highly recommend this rustic inn when you're in the area!

We had a wonderful stay here. The hosts were kind and generous, the breakfasts were excellent and…read morewe couldn't have asked for anything more.

Mike and Jean are exceptional innkeepers. Very warm, personable, and helpful people. Quaint,…read morewell-appointed, and well-maintained home. You want to stay here, you want to live here actually. Great meals. In the Before Times, they always host a lawn party and brunch on Independence Day so guests and friends can enjoy the parade. I'm sure we'll be able to enjoy this again next year... Highly Recommended.

This is the best B and B in Lake Chautauqua BY FAR! My husband and I felt welcomed from the minute…read morewe walked in the door. They went out of their way to cater to my dietary needs for breakfast, which was exceptional. I highly recommend them!

We had a dual birthday weekend setup and we secured reservations at Bemus Point lodge. The…read moreowner(Kristi) greeted us as we were checking in. Great communication was had throughout the whole process. Our room was just perfect for what it was described as on their website. It was very comfortable and clean. We spent most of Sunday on a boat on Lake Chautauqua on a very beautiful day. We ate at EBC and were able to walk around this very quaint little town, which is just about an hour and a halfs drive from Buffalo. I would definitely recommend staying at the Bemus Point lodge to anyone that asks. Adam and Kristi have a great lodge and are making improvements to it since they've bought it a few years ago. They offer boat rentals, kayak launches, a courtesy boat slip is also available. It is a diamond in the making.

Because this place is in a small town our cousins' whole family lives in, I decided not to leave…read morethem a scathing review after our stay a few years ago. I changed my mind after receiving a marketing email from them. W O W! It really had me shaking my head. When we stayed, we reported so many things broken and unusable in our unit it got to be a joke. Important things like faucets and hot water. We HAD to laugh because we were stuck and they were barely responsive. We were there for a family funeral and didn't want to pile onto our family during a hard time. Whoever we were dealing with was super annoyed we found hot water and a working bathroom sink faucet important. Cabinets and faucets were literally falling off in our hands. One thing would break and we'd head into another area and pop...a cabinet knob would fall off. It was something I had never experienced before nor have I again with an AirBnB! To top that fun off, I had called probably a month before to cut our visit short by one night because we were going to need to get to the city to help our daughter move into college her freshman year. When I found that they hadn't canceled that night and had charged us, I contacted them and the person I spoke to said we never had the phone conversation and because I didn't have an electronic record and just trusted their "agent" I was out of luck and they charged me for the night anyway. Beyond lame. The audacity of their sending out their "friendly" solicitation message after their treatment of us during our stay and non-responsiveness afterwards was outrageous. So tacky! If you stay here, keep good records. Hopefully, they've fixed the many problems since our stay and have amped up their customer service (a LOT). I responded to their solicitation email and said basically what was above. Of course, no response. I would find another place, frankly.

As a frequent traveler and Celiac I often request gluten-free items at breakfast when I make the…read morereservation. Sometimes hotels comply, other times they point to the fruit. The DoubleTree in Jamestown went above and beyond. Upon entering my room, I saw a handwritten note that let me know about all they had done to accommodate my request. The manager had gone out of her way to purchase muffins, breakfast granola bars and oatmeal. She also communicated this to the weekend staff during my visit, who handled this flawlessly. I was super impressed with this kindness and hospitality of the manager and the staff I interacted with during my stay. Beyond that, I thought the breakfast buffet was above average with its many fruit offerings, as well as the standard fare. I ordered an egg white omelette both days, and it was just okay. The room was large and clean. The fitness center had a good collection of equipment, though the hand wipes were empty both days. All in all a very positive experience. Would highly recommend and stay again if I ever return to the area.

Kayli was absolutely above and beyond fabulous! We arrived earlier than expected and she was able…read moreto have our 2-room suite cleaned next so we could do an early check-in. The pool was closed for maintenance, she was able to secure access to the pool at a sister property nearby. Terrific customer service! As always, yummy warm cookies, bottles of water, upfront diamond parking, and this location is clean/updated. Even the maintenance guy was friendly and jovial. Plus, a great location for walking to the nearby comedy museum. We did the Lucy sites driving tour as well. What a gorgeous city! THIS is how Hilton is meant to be experienced. Well done, kudos.

Wonderful stay here staff was friendly and the room had all the accommodations I needed for my…read moredisability, amazing breakfast! Pool was great! Beds were very comfortable all and all enjoyed our time reviewing this place! Would say again

Great hotel, excellent staff who were very helpful giving us directions to various shopping & sites…read morenearby. Hotel is clean, rooms are spacious - we got a suite & really enjoyed our stay!!

Chairs are stained in the rooms and in the dining area, its gross. The beds are uncomfortable and…read morewe didn't have hot water. The shower itself was also gross as you can see. The only win was the amount of towels we had in the room, and the convenience to Randolph and downtown Jamestown. At this point in this company's history this is ridiculous that this is the experience you get at holiday Inn's. Do better for the price you charge people!

I know it seems unnatural to award five stars to a Holiday Inn Express, but this place deserves…read moreit!!!! Service all the way around from the moment we walked in, throughout our two night stay was cordial, friendly, helpful and genuinely interested to care for us. Though this hotel is almost 5 years old, it looks brand new. I found out that it had already been refurbished. Air conditioning was great in our room. Though breakfast was included, we never made it down, yet they still provided us with yogurt for our room. Cookies upon registration. If in the area again, I would return.