Because this place is in a small town our cousins' whole family lives in, I decided not to leave them a scathing review after our stay a few years ago. I changed my mind after receiving a marketing email from them.
W O W!
It really had me shaking my head.
When we stayed, we reported so many things broken and unusable in our unit it got to be a joke. Important things like faucets and hot water. We HAD to laugh because we were stuck and they were barely responsive. We were there for a family funeral and didn't want to pile onto our family during a hard time. Whoever we were dealing with was super annoyed we found hot water and a working bathroom sink faucet important. Cabinets and faucets were literally falling off in our hands. One thing would break and we'd head into another area and pop...a cabinet knob would fall off. It was something I had never experienced before nor have I again with an AirBnB!
To top that fun off, I had called probably a month before to cut our visit short by one night because we were going to need to get to the city to help our daughter move into college her freshman year. When I found that they hadn't canceled that night and had charged us, I contacted them and the person I spoke to said we never had the phone conversation and because I didn't have an electronic record and just trusted their "agent" I was out of luck and they charged me for the night anyway. Beyond lame.
The audacity of their sending out their "friendly" solicitation message after their treatment of us during our stay and non-responsiveness afterwards was outrageous. So tacky!
If you stay here, keep good records. Hopefully, they've fixed the many problems since our stay and have amped up their customer service (a LOT). I responded to their solicitation email and said basically what was above. Of course, no response. I would find another place, frankly. read more