After years of being a customer, I will not be returning. During a recent fitting, the owner became…read moredefensive when I asked a simple question about the dress design and asked me to leave the fitting room. While I understand being busy--and I'm comfortable with her pay-before-service model--I was surprised to be quoted $115 for a basic hem listed starting at $25. I declined and was instead charged an unlisted $25 pinning fee. When I shared I wouldn't return, the response was "it doesn't matter anyway," which confirmed my decision.

I brought in two uniforms to move the patches from one to the other. She asked when I needed it…read moreback and we agreed to "sometime during the week of the 25th." I can in on Friday if that week and the job was not done. I came in the following week and picked it up only to get home and find that patches were crooked and spacings wrong. She literally had a correct template to work from, couldn't meet the delivery time I let HER set, and still somehow failed to deliver a very basic service. I would recommend finding someplace else if you need work done.

Yes! Nicole is FABULOUS!! Our collaboration is going to be a dream ... I cannot wait to get…read morestarted. She is not only highly skilled in alterations, but I learned that she once worked for an interior decorator, taking sketches, measurements etc. and making window treatments. That is where her skill set is going to play out in my engagement.

Nichole did great with the alteration job! She went over and beyond. Will definitely use her again…read moreang I absolutely highly recommend her. She picked it up and dropped it off which is very convenient for me.

Great shop for all things sewing and machine embroidery. They have fun classes to make all kinds of…read morecute projects and for skill levels from beginner to advanced. The employees are so friendly and knowledgeable and really go above and beyond to help. They have a wide variety of fabric, patterns, notions, and kits and they sell sewing machines and sergers that come with hands-on instruction after your purchase. They also service sewing machines. Love this shop!

This appeared to be such a nice place with friendly service. My Bernina needed repair it would not…read morego in reverse as well as having trouble with the Stiches. I dropped it off in October to get fixed. I paid for the part, labor and repair 148.10 dollars. When I picked it up I should have checked it out and tested it, but we just moved here from Florida. With all the moving and house settling I did not use my machine for a couple of months. When we were finally settled I had some sewing projects to do for our new home and encountered the same issues again. By that time the coronavirus hit. By the end of May, when the store officially opened I dropped off my machine again. I called several times and left messages to see if my machine was ready, but did not get any answers. Yesterday I called again and asked for the store owner Jenny. It is now July 6. She was very compassionate and assured me that it should not have taken this long, even with the virus. I asked her if I had to pay again and she said that she would take care of it. Today I got a phone call from Joel the repairman who was working on my machine just now (I dropped it off the end of May). He was very nice and did figure out the problem. Apparently I am not using my machine enough and the bearings locked up. When I called again today and asked for Jenny to see when I can pick it up , she basically told me I needed to pay another $112 dollars . I will pick up my machine and pay, but will look for a different repair shop in the future. I wish I had checked my machine right away and all of this could have been avoided. I was also not aware that I could have dropped off my machine during the time the store was officially closed. Lesson learned.

Service was great and pants were done befor they said they would be. Was reconised when I arrived…read moreby name.

Gave our wedding clothes to another customer and acknowledged they didn't confirm it was the…read moreappropriate customer. I am livid.

I can't say good or bad about this place. The price was high to me (around $3+ per shirt) and I was…read moretold 2 days and it took 3.5 days. As a positive, the shirts looked really good and they have a text message service that sends you a text when your order is ready. I may try them again, but I will try elsewhere before going back.

Very dissatisfied! My son left his service member dress jacket to have a patch sewn on. He gave…read moreexact measurements and the patch is still off by 1/4" which matters. He had to pay $26 to get his uniform back with a misplaced patch on it. $26! I'm glad he is defending their freedom to charge him $26 for a misplaced patch. Searching For a better experience

Great, family owned business. They went out of their way to accommodate my needs while I was in a…read morelocal rehab hospital. They provide a mesh, zippered bag for one's laundry with your name on its tag. Clean clothes are delivered back to you with the individual categories bag separately in see-through plastic wraps. The jeans, socks & underwear, casual shirts were all folded and bagged by category. When I inform the owner of my dire need after having been in the hospital for an extended period I was completely out of clean clothing. The owner delivered my clean clothes to the rehab facility own her day off. I have continued to trade with him since.

I discovered on Wednesday that a dry cleaner in JCity had (I thought) ruined a white stole I needed…read morethis Sunday for my first day in this parish. I hd taken it in to be cleaned w the sweat etc around the neck. I didn't look at it immediately because I was moving. I took it out of the bag Wednesday and panicked! They had-it looked like to me-gotten some kind of rusty stuff on it and pulled out the hem. I live now in Kingsport and looked for a new dry cleaners. Craig's was the closest to me with a 5 star rating. This morning I was checking to see if it was ready. This lady was very helpful and she explained what they must have done and how they could fix it. A very nice very young man was manning the desk this afternoon when I came back and he remembered me and courteously bagged it up. It was reasonable to for what they had to do to fix me for Sunday. I will bring all my cleaning the 17 miles--it was worth the trip!!! Thank you, folks! You saved my first Sunday!

Had my laundry wash and folded the day before nye. Great service fast turn around even on nye !read more