She altered an 8 layer flower girl dress for me for a very reasonable price within one week. Very…read morefriendly and pleasant to do business with.

Phyllis is wonderful. I purchased some amazing heavy-duty curtains at the West Elm Outlet,…read moreunfortunately they were not the same size. I called Phyllis and asked her to hem them to the same length. She said she could and to drop them off. As other reviewers noted, Phyllis works out of a studio next to her home. The address listed is to her home and is rather easy to find. I arrived and she was outside and greeted me. I showed her the curtains and she took my name and number. She said she would call me when they were done and provide a cost at that time. The price for the alterations was very reasonable and made my West Elm purchase 100% worth it! The curtains are hanging in my office and they are just the right length. A great experience with Phyllis' Alterations and I will be back!

Reasonable prices (though higher than expected) with quality work. I'd much rather pay for the…read moreservices here than pay less for sub-par work elsewhere. I had two pants (heavy duty) that required more than the average machine to hem and alter. My man did great work and it was complete in 6-days. Cash and check are accepted but no cards. Overall will continue to bring my clothing here if alterations are needed.

Couldn't get my suit done in time for the wedding...He said he needed 7…read moredays.................................And the reason for the dots........ I DONT need 85 words for what I had to state.........

Great shop for all things sewing and machine embroidery. They have fun classes to make all kinds of…read morecute projects and for skill levels from beginner to advanced. The employees are so friendly and knowledgeable and really go above and beyond to help. They have a wide variety of fabric, patterns, notions, and kits and they sell sewing machines and sergers that come with hands-on instruction after your purchase. They also service sewing machines. Love this shop!

This appeared to be such a nice place with friendly service. My Bernina needed repair it would not…read morego in reverse as well as having trouble with the Stiches. I dropped it off in October to get fixed. I paid for the part, labor and repair 148.10 dollars. When I picked it up I should have checked it out and tested it, but we just moved here from Florida. With all the moving and house settling I did not use my machine for a couple of months. When we were finally settled I had some sewing projects to do for our new home and encountered the same issues again. By that time the coronavirus hit. By the end of May, when the store officially opened I dropped off my machine again. I called several times and left messages to see if my machine was ready, but did not get any answers. Yesterday I called again and asked for the store owner Jenny. It is now July 6. She was very compassionate and assured me that it should not have taken this long, even with the virus. I asked her if I had to pay again and she said that she would take care of it. Today I got a phone call from Joel the repairman who was working on my machine just now (I dropped it off the end of May). He was very nice and did figure out the problem. Apparently I am not using my machine enough and the bearings locked up. When I called again today and asked for Jenny to see when I can pick it up , she basically told me I needed to pay another $112 dollars . I will pick up my machine and pay, but will look for a different repair shop in the future. I wish I had checked my machine right away and all of this could have been avoided. I was also not aware that I could have dropped off my machine during the time the store was officially closed. Lesson learned.

Kristi was great and THE REASON that I bought a suit today…read more As a Gen Xer, this was kinda fun shopping with folks my own age and getting coached via text by my #1 advisor and the only person's opinion that ultimately matters. I was in and out in 90 min and I had no idea what I was doing. I opted NOT to get shirt suspenders which is never heard of and seemed akin to the old "undercarriage treatment" bit at a car dealership. I hope I don't regret this and deal with a corroded rear bumper Really it was the super helpful and not at all posit assistance of Kristi that sealed the deal today, and why I didn't shop around in Knoxville today. I'm happy Although I did not get the exact deals that were advertised online, I look sharp l o l.

I would give them no if I could called them to get pants hemmed and was met with horrible customer…read moreservice he answered the phone as if he did not want to help and told me basically I wouldn't get my pants hemmed until 2 months out. Men's warehouse is already overpriced and to have this branch care less says it all

After years of being a customer, I will not be returning. During a recent fitting, the owner became…read moredefensive when I asked a simple question about the dress design and asked me to leave the fitting room. While I understand being busy--and I'm comfortable with her pay-before-service model--I was surprised to be quoted $115 for a basic hem listed starting at $25. I declined and was instead charged an unlisted $25 pinning fee. When I shared I wouldn't return, the response was "it doesn't matter anyway," which confirmed my decision.

I brought in two uniforms to move the patches from one to the other. She asked when I needed it…read moreback and we agreed to "sometime during the week of the 25th." I can in on Friday if that week and the job was not done. I came in the following week and picked it up only to get home and find that patches were crooked and spacings wrong. She literally had a correct template to work from, couldn't meet the delivery time I let HER set, and still somehow failed to deliver a very basic service. I would recommend finding someplace else if you need work done.