Michael is polite and respectful, a true Gentlemen. He came to do fall tuneup and went above and…read morebeyond to make unit run better. Last HVAC company I had over 10 yrs, and I was looking to start anew for reasons I won't delve into. My furnace is now quieter and has better airflow. Britson's has a new customer and a very happy one at that. Thank you Michael, you are top shelf

Great customer service, quality and a great price. I highly recommend them if you ever need a HVAC…read morecompany.

We wanted to add to our initial review. We also have the gold service plan. I usually think those…read moreare a scam, but we have been so grateful we have it. They take great care of the HVAC system and they have been there for us when other things came up. Today we tried get a new refrigerator installed and there was a plumbing issue. They got their plumber there and solved the problem within an hour. We know we got lucky that he was available right then, but we always feel like they have our back!

Signed up for their maintenance plan last fall. They checked my furnace, all good. This spring I…read morescheduled a maintenance call for my air conditioner. I told the repairman that I had turned it on once and I had no cooling. He checked inside, no problem. Went outside, took the cover off surrounding the air conditioner and immediately could see the problem. My dog had urinated on the corner repeatedly which ate away at everything and corroded the pipes that hold the refrigerant. He said he had to order the parts and it would be $3000 to fix. After 8 days I called and was scheduled for the repair. I never received a written estimate for the repair. Was never told the maintenance call was now a diagnostic call or that I would be charged. Never received a bill for this either. The repairman said it could take up to 4 hours to get it fixed. It took 2.5 hours. I paid and asked for a receipt, was told it would be emailed to me. After 4 days, I called as I had not gotten my receipt. It was promptly sent over. I was charged for 4 hours of work when it only took him 2.5 hours. I immediately called back and explained the overcharge. I was put on hold for over 15 minutes. Then I was told yes, the repair took 2.5 hours, but the additional time charged was from the earlier maintenance calll. I said that was already paid for as I was on their plan. Was told no, since it turned out to be a diagnostic call, not a maintenance call, I was being charged. I said he didnt diagnose anything, once the cover was taken off it was obvious what the problem was. She doubled down on her explanation. I had never been told this, never received a bill for this. I feel i was overcharged for the repair and they were simply making an excuse for the overcharge. I promptly cancelled any further maintenance from this company and will never use them again. ​

Our air conditioner broke down Sunday night and we were without air for 3 extremely hot nights as…read moreWednesday was as soon as we could get someone here from Wyckoff. Phil was sent to do the evaluation and repair. He got us up and running very quickly this morning, We are so grateful for dependable, professional service, and service technicians with a great attitude like Phil ! Highly recommend this company and Phil for service with a smile and a great attitude!

Great company! They have helped me out a few times. Service my furnace & A/C maintenance every…read moreyear. Brody came out Thursday & re-lite my gas fireplace pilot light. He taught me things about my fireplace that I never knew. Very pleasant

Lennox thermostat was repeatedly resetting itself, indicative of pending failure. Was able to get a…read moreservice appointment for the next day. Tyler O. was the tech, showed up very promptly and provided excellent, efficient service. Absolutely no attempted "up sells", everything you want from a company and professional. Quality and value! Make them your first call, and you won't need to make any others.

One of the top AC & Heating Companies in the Des Moines area is Lozier. The warranty guarantees the…read morecustomer a reliable and dependable routine maintenance check on an annual basis of your AC and Furnace. This company backs their work and does not hassle you on non foreseen issues that may or may not be a part of regular maintenance issues. The technicians are reliable, dependable and trustworthy especially our regular, (Alvin) and our annual desk clerk ( Laura) a human voice who makes sure you get on the books. Their annual warranty is a good investment to ward off costly repairs.

June 23, 2025 Needed to check & service AC system. Kelly…read morelooked at electrical, seemed ok. His assistant, a nice young trainee, cleaned the outside exchange screen unit. Then, my smart thermostat was discovered to be faulty. I asked for a similar smart thermostat. Kelly said he didn't like those and recommended his favorite- a manual control programmable. Being without air on 85 degree day, I agreed. He charged me $130 for the service call and $160 for the thermostat. The "new" thermostat failed after about 3 days so I called him and requested replacement with smart thermostat again, which he said was $50 higher (now $210 for the thermostat !) In the meantime, I checked local RETAIL prices on the defective therm he installed = $44; and the RETAIL price of my replacement smart therm = $90. I felt he should make it right by replacing his bad one with the better one at no additional cost. Still giving him a $70 markup. I felt he was grossly overcharging, under serving, defensive, argumentive, and somewhat hostile when he said " you either pay me the extra $50, or I'm not coming". So much for his website saying "Our prices are always fair, and we even offer a senior citizen discount." No senior or veteran discount was even considered or offered. My lowest cost option was to accept his threat and "get it done". I've been cheated and mistreated before and usually "fight" it, but he had me over a barrel. No apology for the inconvenience, the therm failure, no senior or other discount, no consideration at all for his customer. He only wanted to rip off as much money as he could. His teenage assistant was the most helpful in resetting the smart therm app for me. I'm wondering- Should I recommend, or reuse Kelly again??? I think not, and don't recommend others to use him. Unprofessional, greedy, and "my way or the Hiway" kinda guy. Sincerely, Steve Alexander , West Des Moines

Kelly came highly recommended from family and we are very pleased with his work. New HVAC price was…read morevery reasonable (out of three total bids) and he provides great advice when it comes to efficiency versus reliability. He ultimately saved us almost $4k compared to going with other dealers.

Dan and his crew are awesome to work with. It's nice to…read morehave a place that kinda all in one.. Plumbing, air conditioners, heaters. They can work on it all, which is rad. I appreciate the customer service and their ability to give times and dates and make it happen. I have had lots of issues with other service companies like this.. But not these guys!.

Absolutely never pay anyone to come give you a quote for any work, however if you do proceed get…read moreother bids. We have had 1 normal experience and 2 horrible ones that resulted in having to redo everything. One gas line and one water.

The experience was unique to no fault of the company. They kept us informed on delays. Very…read moreprofessional and friendly installers. We are 100% satisfied with how this turned out! Thank you Thrashers!!

I had a new HVAC system installed by Thrasher years ago. I had multiple problems which they always…read moresaid was my fault. Finally called another company, they fixed it and I haven't had one problem since. Their customer service is horrible. Rude, dismissive and confrontational. There's a woman named Toni who will rip you new one if you so much as ask questions. Buyer beware!

professional and thorough. will definitely recommend and continue to use in the future.read more

Metro Heating & Cooling did a fantastic job replacing my thermostat. They were professional,…read moreknowledgeable, and explained each step along the way. When it came to the bill, they walked me through every charge thoroughly, and thanks to this experience, I felt confident signing up for their maintenance contract. I'm very happy with their service!