This place is absolute trash. DO NOT go to this place for any of phone repair. Scam!! I cracked my screen and wanted it changed. One of the workers named Taha put an LCD screen instead of an OLED display on an iPhone. 5 minutes later the phone got extremely hot and fried the logic board. He refused to take responsibility for this and denied even doing it. What a joke. Shady business and they use cheap aftermarket products. I had to take my phone to another business and spend more money one getting the logic board fixed. DO NOT COME HERE!!!!!! read more

Overall summary - convenient location (WeWork next to the Galleria), high quality work, and superior customer service! I highly recommend this business and the team who helped me! The gentleman who assisted me was super accommodating and friendly! I kindly let him know I was running late for a subsequent appointment (even though I was already late to my scheduled appointment with them ) but he assured me my phone would be ready ASAP. They had me out of the door in about 20 minutes! Thank you! read more

If I could score a zero rating I would! After taking my "repaired" phone home - I phone 6s+ - at the cost of my groupon 25$ and an additional 120$ due to additional necessary repairs, my phone does not work!! This is a rip-off!! From sitting in the holding "pen" of Galleria Tower 1, while your phone undergoes who know what by this scam artist- to trying to get some of your money back for the rip-off; I HAVE NEVER BEEN MORE DISAPPOINTED!! Caveat Emptor.... Buyer Beware!! read more

I cracked my iPhone 8 Plus so badly that little shards were falling out. I immediately went on Groupon for a deal (hoping to not pay $150) to have the screen replaced. The name We Fix Crack caught my attention and the limited number of reviews were all positive. I decided to go for it. 18 hours after purchasing my Groupon, you'd never know I had cracked my screen. The tech who fixed my phone was incredibly fast and friendly. He even made the trek to find me in the Galleria when I had no idea where I was going and stayed late since I mistakenly assumed they were on mall hours. They aren't. They close at 7. Their location is a little tough to find, but I offer this advice: park in the Orange Garage. read more

I found out about this place on Groupon. I went and got my phone screen change. When the guy finished, he immediately told me to put a review of my thoughts. My fault for not telling him NO, I put a review. A day later, my phone had glitches and while watching Netflix the screen blank out. I called came back in. I asked the guy why my screen doesn't show clear. He tells me thats the aftermarket screen. I left. The next day, I slide my finger on my screen and it cracked. I immediately called the guy, he tells me he can not do anything for me! (I never dropped my phone and didn't do anything to purposely break my phone.). I hung up frustrated because he kept telling me he couldn't do anything. I then removed his number out my phone. I reached out to Apple and now have an appointment with them. My screen is now blurry and discolored. What I am trying to say, even when my screen was cracked the first time, I never has this discolored or glitches!! read more

Terrible service. Made two appointments (once over the phone and the other time online). Both times I was turned away with flimsy excuses (first was that their computers were down and the second was that they had a different appointment time from the one they had sent via email confirmation). Both cancellations occurred AFTER I arrived for set appointment times. Finally went down the road to CPR Cell Repair who gave an appointment and kept it. Phone was fixed within half an hour. Safe yourself the headache and find somewhere else to repair phone screen. read more

Took my phone to them for iPhone screen repair on the front and back. I got the phone back and the screen wasn't on correctly AND the phone was restarting every 3 minutes. After speaking to another technician he said the technician most likely damaged the motherboard putting the back glass on. I told them this and after 3 days they got me back in. I drove and hour away to drop it off and they said it would be ready by 3. they then change it to 4:30 so I came back the next day ans guess what? Phone was dead and STILL restarting every 3 minutes. called them and they are saying to drop it BACK off and pick it up in 9hrs at 4:30 right in the middle of Houston traffic. I don't think they even touched the phone to try and repair it. DONT USE THEM. read more

I'm so happy with the service I received! My boyfriends phone was cracked pretty bad to where the screen wouldn't work and they got it fixed within 2 hours! Taha and his team were really nice and had great customer service! The building offered free coffee and lattes, comfy couches, and free internet for your waiting time! Wouldn't go anywhere else to get my electronics fixed! The picture is an after photo, total came out to $170. Also received one free glass screen protector and one half priced! 10/10 recommend! read more

We Fix Crack - Finished product - Mobile Phone Repair Near Me - Houston, Texas

Great service phone is back in action and discounted screen protector. Great service phone is back in action and discounted screen protector

Excellent service Best customer service In n out quick Will send referral Best in town read more

I do wish I could give a better rating as I found the service to impeccable and quick. However the screen replacement for my iPhone XR was far from what was to be expected of spending over $120 for... do not waste your money here- you are much better off going to Apple for your iPhone to be fixed! You'll end up spending far more otherwise... read more

Amazing service and their prices are super reasonable. Beautiful waiting lobby free tea and coffee while you wait. These guys are true professionals and does the job in timely manner. Once again thanks a lot for making my day. Will definitely recommend to all my friends and family read more

My phone looks brand new and it only took 20 minutes. Super nice people here. Highly recommend!!

I was looking for someone to fix my phone and after receiving such a low estimate from We Fix Crack I decided to go to them. I did have some trouble finding them, their location is in Office Tower 1 in the 21st floor, not inside the Galleria. I was charged about $55 to fix my Iphone 7 screen. The staff was quite welcoming and it was overall a pleasant and fast service from their part. Will definitely be coming back for future repairs and will be recommending friends to We Fix Crack! read more

Best service ever! They fixed my phone for a great price and gave me a nice bonus on top of that (Taha applied a screen protector on my phone free of charge)! Taha was helping us and he was super nice and caring! I will definitely recommend it to all my friends and family! read more

Awesome customer service!!! Taha was able to fix my (extremely) cracked screen fast and it looks great! I would definitely recommend them! They have new management so give em try! Also very inexpensive and they definitely care about their customers. read more

Super fast, friendly, efficient and very reasonably priced!! Used for an iPhone screen replacement. Highly recommend!!!

Let me start by saying the customer service is poor! I went to the Vintage Park location at 10:20am only to be told oh the tech doesn't come in until 2pm. I called the day before so schedule an appointment and was told we open at 10am, try to bring it before 2pm if you want it back the same day. This company wants you to leave you phone with the receptionist whom I must say does not even work for the business. I called the number I was given to see what time they would be in, mind you I got there at 10:20am it's now 10:45am, guy answers the phone well we aren't coming in until around 2pm. I told him Well sir I spoke to you the day before and you told me you open at 10am. He proceeds to tell me he's not and it is what it is. I proceed to tell him that his actions aren't good for business and that he could've told me he wasn't coming in until later. Before I could finish he just hung up on me. As I was walking back into the office building, he texted me saying he's on his way. See the photo of my response attached. I walked back to the receptionist got my phone back and took my business elsewhere. He will never ever get my business again! read more

We Fix Crack - Mobile Phone Repair Near Me - Houston, Texas

Do not go here!!!!!! First they over charge you so I pay the 80 instead of 35 and my phones front camera is still broken my speaker doesn't work and my phone turns off constantly at all times no one ever answers the phone and the messages are always full scammers getting my money back threw fraud claim with my bank! And keep in mind you guys this is an iPhone 6 SMH read more

I took my phone to the Katy location today and within no time at all it was ready! Taha did such an amazing job!! Wonderful and fast service!! Excellent quality and great communication during the whole process. Highly recommend! read more

We started off wrong, but they made up for it well. They were busier than expected and had to cancel my appointment once I got there. They were really apologetic and offered to meet me where I was to get it done for me. I happened to be coming back in the area later that day, so I checked availability and he said "come on". He fixed my cracked screen in just a few minutes. I can't believe I waited this long to do this. Nice job. read more

BEWARE OF SCAM....I paid for screen repair through the Groupon website...tried to get them to actually repair my screen...but they were too busy to take any appointments the whole week and weekend.....they also refused to refund my money...now I'm having to file fraud on my credit card since they took my money & never fixed my phone. Don't go here read more

They said they need a WHOLE DAY to repair a phone screen. I can go to a different place and get my phone repaired for 20 more dollars and get it done in 20 MINUTES. What a joke. read more

Excellent and fast service. Highly recommend for all repairs on phones. Phones screens will be fixed on the spot. Total satisfaction.

Great service. Taha got us in & out & offered us refreshments as we waited !! Will def recommend him to all friends and family . PRICES ARE AMAZING as well read more

Amazing service!!! Best prices! This is the place to go! Fixed In 20 mins! Under 30$! read more

Booked an appointment at the Katy location and I dropped off the phone with the receptionist. I informed her that I had an appointment to fix my cracked screen. I came back 2 hours later, and the receptionist stated that the technician has not been at the office. I called the number for the business and the gentleman that answered stated that the technician was in the office the whole time. I explained my situation and he said, "the receptionist must have not given him the phone." He never apologized and said that he cannot do anything about it since he only works the call center. Please avoid this place. They clearly have a communication issue! Waste of timen read more

Called ahead to make appointment and then wouldn't honor it, spoke to me with attitude like I was wrong for expecting an appointment. Wouldn't recommend doing business read more

They advertised a "top of the line A+" aftermarket product. The screen they gave me was grainy, hazy, and dull. I asked for my original screen back, a refund, or a better product. They said they could not give me my screen back, would not provide a refund, and wanted $260 more for an OEM screen to replace my original screen but would do it for $225 more (so paying $325 total). An OEM screen from Apple is around $300. In addition to this they would not let me pay by card, so I cannot get a refund from my credit card company. I feel scammed from this company and the product given to me was not at all what was advertised. I do not recommend fixing your phone here. read more

Please do not GO HERE! I had an iPhone 6 fixed with Taha at the katy location and I should've turned away after purchasing the Groupon. He tried to scam me to pay more when I had already paid Groupon. When I went to pick up my phone it cracked the same day and he mumbled something about "lifetime warranty" but that it was my fault it cracked. He ended up fixing it but the screen won't calibrate at all. It's been 7 months and he's been avoiding me and my phone calls to fix this issue. I haven't been able to use my phone in 7 months and wasted time and money. DO NOT GO HERE. read more

Do not, I repeat DO NOT go to get your phone fixed at the vintage park location. I fixed my cracked screen with them in December, and it came out looking great. The bottom of my screen would lag sometimes after I got it back from them, but I didn't think anything of it. Finally beginning of March, my phone began to glitch and the bottom of my screen completely stopped responding to touch. I have an IPhone 8+, so I thought it was a problem with the software--like it was old or something. So, I took it to the Apple Store. First of all, I didn't want to go back to We Fix Crack because I had a feeling they were the ones who had broke my phone. I was right. The Apple Technician told me there were screws in phone that weren't supposed to be there, and they couldn't get them out. So, reluctantly I went back to We Fix Crack to see if they could fix my phone since they had broken it. NOTE: My sister went through the same thing, only hers stopped working the day after she fixed her screen with them, so they fixed it again for no charge as they were supposed to. The guy Taha was very polite and patient at first, and told me that I could drop it off on Monday and they would have it ready by Tuesday, no charge. I got there Tuesday, it wasn't ready. I got there Wednesday, it wasn't ready. Each day I call Taha and finally he tells me it will be ready at 4 on Thursday. I get ready to go and pick it up, only to find out they want to charge $129+ for a crack that wasn't even there when I dropped my phone off. Come to find out, this crack was in the bottom right corner of the phone, and it wasn't even the size of my pinkie fingernail. When I tell him that the microscopic crack wasn't there when I dropped the phone off 4 DAYS AGO, he gets a whole attitude and starts asking "Oh so I cracked it?" On top of the fact that he was trying to blame the glitch that they had caused on the crack on my phone (that they probably put there too), he tells me that I have been wasting his time as if they have not taken 4 days to fix a phone that should've been fixed in less than 24 hours. Furthermore, THE APPLE TECHNICIAN flat out told me there were screws in my phone they had put there that didn't belong there. Obviously these people do not know what they are doing. So, Taha tells me I can either pick up my phone not fixed, or pay the money they requested and pick up my phone fixed. I wasn't giving those idiots another dime, so I went back and picked up my phone. DO NOT GO HERE THEY HAVE HORRIBLE SERVICE AND IT IS A SCAM. read more

Review is for the Katy location...used the Groupon and what a scam. Coupon is just a ploy to get you to the shop. I dropped off phone and called next day to pick up. Bruce said that the frame was bent and it would cost an extra $95...told them to leave it alone and I'll pick it up. now a guy named Taja called back and said that he would do it for $65...I said no and he lowered his price to $41...I ended up giving them $30 just to get my daughter's phone back! I inspected the phone and saw that the frame was never bent, same frame because of stickers that my daughter had on it. Sick people!!! Please becareful and inspect your phones when bringing to Katy location. read more

Terrible service. I made an appointment to have broken iPhone screen repaired in 15 minutes, but it took 1 hour 20 mins. Five minutes after leaving I felt a ridge on the home button because it was not laying completely flat like it should. I called and the rep would not even look at it and told me to come back in a couple of hours. What a joke, don't waste ur time here. read more

Excellent service! Taha is great!!! He fixed my phone in great shape definitely recommended my family and friends this is so reasonable prices yet quality work but protected for the whole year warranty thank you we fix crack we had a great experience read more

Taha was very helpful, excellent service! I think I waiting for less than 30minutes and the waiting area was very nice. Taha even added a screen protector, so nice of him!! Will definitely recommend to friends and family! read more

This was a great service. It was quick, very professional and they even threw in a free tempered glass cover. These guys are awesome .

i went in with a groupon valued at eighty dollars and an appointment. they were basically trying to scam me into paying extra saying they would only honor twenty dollars that i paid for the groupon and not the value. when i pushed the issue they refused to give me my phone back until other people came into the store and i threatened to call the police. that's when they said they would put the broken screen back on and give it to me. after waiting for them to do that i got my phone back in worse condition as when i took it to the next place the screws and other small parts were missing. i ended up getting it fixed at a kiosk in the galleria mall for $70 which included a screen protector no groupon required and the man was nice and quick. the way these men spoke to me, and tried to be aggressive towards me wouldn't have happened if i was a man, and shouldn't be respected by anyone. terrible customer service and the misogyny was astounding. go to the actual mall and get your phone fixed instead of buying the groupon that they most likely will not honor, and just generally the way that i was treated i wouldn't tell anyone to support them. read more

I purchased a Groupon to get my iPhone 7 screen replaced due to a crack in the screen. I scheduled an appointment with the provider at 4:30pm on 6/14 in which he told me it would take 25-35 minutes to complete. He started working on my phone and then came out at 5:10pm and told me that there was something else wrong with my frame and that it would cost ~$140 to replace it. I said I did not want to spend that money, but he said he could not restore my phone to the condition I brought it in as at this point. He came up with a solution that would cost me $70, and reluctantly, because I felt like I had no other options now with my phone taken apart, I agreed. At about 5:45pm, he comes back out with the phone "fixed" and has me unlock it to make sure the screen is working properly except the home button and finger print reader on my phone are not working. He takes it back to check and comes back out and tells me that the button is broken and not configuring with the new screen, but I can use an assist touch feature on my screen. I tell him that it is not acceptable as that was not broken when I brought my phone in and he reluctantly says he will keep working to get it fixed; at this point I leave because someone was waiting on me for dinner and I gave him a number to call when it was ready. At about 6:15pm he calls me and tells me that they still haven't gotten it to work and its going to take another 1-2 hours to figure out and that I can pick it up in the morning. Again, I tell him that is not acceptable and that I want my phone back that night because I had to leave in the morning... he agrees to "work late" to figure it out. At 8:15pm, he calls and says that I can come get my phone, I get there and the home button and finger print are STILL NOT WORKING. He tells me he will only charge me $50 and that I should do a complete restore on my phone. Frustrated and wanting to get my phone back from him, I paid him. I wiped it and restored it the next morning and it still didn't work. Apparently if you use their service, you run the risk of getting your phone back in a WORSE condition then you brought it in at. I would've lived with the cracked screen had I known I had to give up functionality of my home button and finger print scanner that is linked to everything!!!! read more