Wow I needed help with a toilet valve for insurance purposes and Joey came out and helped so…read moreefficiently that I was in awe. He also pointed out some items other people fix that could be improved upon.. from now on I'm calling Emerald Bay Plumbing!

Joe and Ethan just went way above and beyond on helping diagnose and repair a hard to find water…read moreshut off issue that they were on site at Island Paradise and after they were supposed to be already home. I really want to thank Emeral Bay Plumbing. They are a 10 out of 10.

Such a pleasure dealing with Brian. No pushy upselling; just what needs to be done and what and how…read morethey'll do it. I was so pleased with the presentation at my rental house, that I asked him to follow me home to look at problems there. No need to look at any other company.

From the owner: Whether you're dealing with a small repair, a major installation, or an emergency situation, we're…read morehere to make the process as smooth and stress-free as possible. We believe in transparent, upfront pricing, so you'll always know what to expect before any work begins-no surprises. Furthermore, with years of experience serving the Fort Walton Beach community, we've built a reputation for being prompt, professional, and always focused on providing the best solutions for your plumbing needs. When you need plumbing help, we're just a call away, ready to get things back to normal quickly and efficiently.

All of the employees were extremely polite, knowledgeable, and professional. Despite the extreme…read moreconditions, the entire team remained motivated and determined to do their very best. I would without reservation recommend them to anyone seeking natural gas conversions, tankless water heater installation and others areas of their expertise.

They charged me 3100 dollars to fix a leak in the wall that took 2.5 hours and a few cheap parts. I…read morehad no other option because it was an emergency on a Friday. The owner's response was. He has a lot of overhead running his business. So he felt this was a fair price. You be the judge.

They are very professional, well presented, clean, thorough!!! Much better than the " other guys "…read morewe've had out here. Just glad that these guys are here putting the new a/c unit in our home. I would recommend these guys to everyone!!! Great work! Great people! Definitely know what they are doing!

I have been trying to cancel my silver maintenance plan for over 6 months now. Left over 25…read moremessages and had a few conversations with a few people I won't name in this forum. All I keep getting is system is messed up! No apologies, never a return phone call or we will credit you money back. Happy to show proof! There is no excuse I even asked them to credit me back money or send me check and got no response.

Paul's was described to me as expensive but the best. He is a professional and very knowledgeable…read more I highly recommend him. After spending $1300 and 3 service calls on another plumber, Paul quickly diagnosed my problem in my rental house and offered interim fix. And provided options for an more expensive permanent fix. When I first called to schedule the service call, he got on the phone and talked me for 10 minutes about the history and potential problem. And then he called me from the house and explained in-depth the problem and the potential courses of action. I highly recommend him.

First I will commend the individual that did the leak repair on my outside water hose Bib that was…read moreunderneath the vinyl siding in the rain, I can't nor will complain about that. With that said I will have to take issue with the fact that there is no breakdown of the invoice that was left for the job completion. I understand that the job took 2 hours @ $160.00 an hour... but was reported to me that the technician left my house the job site twice to go get parts for the job and mind you my house is 0.03 miles for the job warehouse. So $320.00 in labor and another $80 in parts? For a hose Bib? And two couplings? But to my surprise looking up the job it says the average cost can be between $150 to $450 to remove and replace, so I guess my only real issue of concern is that this company while doing good work doesn't give you a good invoice breakdown. And then leaving the job work site a little messy! And then I will now need to hire a siding person to repair the siding. In closing I really think it's a good idea to let your clients know exactly what they are paying for and if you leave to job for any reason to go get any and all extra parts it should not be at their expense.

Mr Rooter, management and field managers are all very responsive and sensitive to customers needs…read more I had an issue with my sprinkler system (outside their norm ops), but their professional team helped me eliminate the confusion caused by the city & builder. Mostly, they helped me eliminate this $400+/month issue. Thanks, Proud Callaway customer

Overpriced but rep said they would be high as they provide services beyond just an install.read more

I will try to make this brief, but I have to share my horrific experience with Old Republic Home…read moreProtection. I also want to give a GREAT BIG POSITIVE shout out to Reid Gabrielson at Artisan Plumbing! If you have a plumbing problem in the Fort Walton Beach area, call ARTISAN PLUMBING at 850-244-4414 I have been a fan of Old Republic for many years, but I have had to work through challenges when they denied customers coverage. They always come through in the end, but it took my intervention. However, they let me down big time, this time. I am just glad it was me and not a customer. I bought a townhome in Fort Walton in April. The renter who has been there for 2 years called me saying the hot water handle was leaking in the shower. At the time of purchase, I had ordered a basic $460 protection plan from ORHP. They sent a plumber out the day after I called. He was very polite but could not get the valve out. In the process, he broke the value at the stem base, caused a water stain on my ceiling below (which was not there when he arrived) and broke the water at the meter (which I did not know until he left.) In summary: The plumber left (with the water still leaking at the valve, damaging my ceiling and at the meter) telling me they would have to remove the entire tub 'for access' to replace the valve. The tub backed to an external wall that was vinyl and I asked why they couldn't go in from the outside? He said that would be too dangerous for him. Then, later in the day, Old Republic called me and said as soon as I could either remove the tub or cut a hole in the side of my townhome 'FOR ACCESS' they would send the plumber back out. I asked if they had a plumber that could create 'the access' for me and I would pay them...but they didn't have anyone. I even called a handyman to do it, but they couldn't do it fast...Then, I called ARTISAN PLUMBING. Reid (the owner) came by at the end of his already long day (5:30 last night) and it took two hours of careful sawing and cutting, but he got the old stem removed and installed a new valve stem! All for $198. AWESOME!!! Had I called Artisan Plumbing first I likely would not be stuck with a damaged ceiling and broken meter pipe. The first plumber likely did not take the precautions needed and he broke the stem at the base. He also did not tell me the meter line was also broken. He just left and left me hanging. Old Republic left me hanging, turning the entire burden to me to try and create 'access' because their lame plumber didn't have the knowledge or tools to do the job properly. They added insult to injury by telling me they had NO PLUMBERS who could help 'provide access' even if I paid for it. CRAZY! Now I am left with additional expenses to fix a water damaged ceiling too. Thanks to Reid at Artisan plumbing, the problem is fixed and my sweet renter didn't have to take a single cold shower...now to fix the ceiling. UGH. Thanks for nothing' Old Republic Home Protection.' I will only say their name sarcastically in the future. I know to call Artisan Plumbing FIRST the next time.....

Big thank you to Reid and everyone at Artisan Plumbing! Reid showed up after hours to take care of…read moreour two toilets that have been broken for over a week because our property manager, ERA Realty in Shalimar, had failed to do their job in a timely matter. Artisan Plumbing realizes how important their customers are and will try everything they can to get that job accomplished ASAP! To facilitate getting the job completed quickly, Reid contacted my husband and requested pictures of the parts and pieces that needed repair so he can purchase them before arriving! My family and I cannot thank Reid and Artisan Plumbing enough!

Very responsive to your plumbing needs with reasonable rates. Used this business twice and am very…read morepleased. Look no further!

These guys go above and beyond to help their customers. I am very pleased with their service. I…read morehad the whole house done with new plumbing and they did an awesome job!! I definitely would recommend!

We called Monday morning with both our toilets backed up. They had a plumber at our door within the…read morehour. Kimberly worked hard for 4 hours to get to the source of the blockage, which ended up being on the city utility sewer side. She communicated with us throughout the work. The utility came and cleaned out the sewer main, blockage solved. In the process she discovered that our sewer clean out valve was buried about a foot down in our yard. She dug that out and placed a valve cover on it so we know where it is now (huge relief!). Kimberly was excellent and left everything in the house and yard clean, neat, and tidy. We highly recommend Paradise!!

We hired Paradise Home Services through The Home Depot to replace our water heater. During…read moreinstallation, the technician discovered the heating element on the brand-new unit was leaking. He attempted to fix it, said it was repaired, and then left our home. Before leaving, he also gave us written instructions on what to do if the water heater started leaking again. About 13 minutes after he left, the entire unit began leaking heavily and flooded our laundry room and garage. A technician should never leave a home with a newly installed unit that was already leaking during installation. If the unit was defective, it should have been replaced or shut off before leaving. The flooding required professional remediation and repairs. The company's insurance carrier ultimately accepted liability and paid for the damage, but the situation should never have happened in the first place. We also requested installation documentation during the claim process and had difficulty obtaining it. Very disappointing experience.

We recently had a service technician from Mills Heating & Air come to our condo, and his name was…read moreBen. He was incredibly knowledgeable, professional, and friendly. He diagnosed and fixed our issues with a positive attitude and a warm smile. Thanks to Ben, we will definitely be using this company again. It's rare to find someone like him--more technicians like Ben would make all the difference. Thank you! Debbie Bell Realtor Sandestin Golf and Beach Redort

Once again Mills comes through on short notice. The serviceman, Ben, has been to my home before. He…read morecame in the door with a smile on his face and went right to work. Within 20 miniutes our problem was solved. Everytime we have called on Mills, whether for emergency service or standard service, they come through. It is great to have a service provider that takes great care of its customers. We have been with Mills for approximately 15 years. I would not use anyone else.