I wanted to thank Mark for his prompt service on my new electric bike. He arrived on time and was very helpful. If you need your bike fixed but are too busy to take it into a shop contact Mark @ Velofix! read more

WBP Cycling Services - Bike Repair/Maintenance Near Me

Mark did much needed maintenance on my Elby ebike today (it gets a lot of hard use), and I will absolutely be hiring him going forward. Aside from the major convenience of having the bike repair shop come to my house, he provided expertise specific to my bike, and was clearly highly experienced and equipped to handle a wide range of cycling components and issues. His fee was surprisingly competitive with my local bike shop for regular bike maintenance I've had done, and considerably less expensive than the effort of hauling my ebike to the dealership in Santa Monica for service. He doesn't charge more if you watch. I recommend both the Elby, which Mark can sell, apparently, and Mark's Velofix services! read more

WBP Cycling Services - My Elby getting a new brake rotor right in front of my house. - Bike Repair/Maintenance Near Me

Four bikes, including 2 recumbents and various oddities brought back to shine and work snappily---far faster and better than I could have done it. I'll use Mark again. Didn't up-sell, quality of work is great. Clean and organized and in-time. read more

WBP Cycling Services - Mark working on my 20-ish year old Alex Comp. - Bike Repair/Maintenance Near Me

Making an appointment was very easy, did it through the yelp app. David arrived and worked on our 2 bikes and now they are ready to go. Both bikes had been sitting in the garage collecting dust. They needed some TLC. I highly recommend Velofix amazing customer service and COVID safe no contact repair. read more

WBP Cycling Services - Bike Repair/Maintenance Near Me

I got me a new electric bike from Amazon, It wasn't the best choice, but when I needed Mark to come and help, he did, time after time. His truck has everything one needs, it was always good to see him parking at my driveway, coming to the rescue. Mark helped me with initial adjustments, some break/rotor issue and more. Once, he even came out to help when I got stuck with a flat tire. Not only he came with no appointment scheduled (and this guy is busy!) he also charged me half price that evening. it sure is good to know that Mark is there for whenever I would need overall bike service in the future. Thank you Mark! read more

My Specialized bike from when I was a teen was in the attic for 25 years. Fast forward through life, and now I have kids who have learned to bike. So, I dust off the old bike. The handle grips had disintegrated, as had the wheels. Not sure what else could go wrong, and not wanting to go into a bike store under COVID quarantine, Velofix seemed like a good solution, and it was! The guys came out and fixed it up like new. They did not try to oversell me on anything extra. They did a little extra tune up on one of my kids' bikes. Their prices are reasonable/competitive. I would definitely use them again. read more

I highly recommend VeloFix. I bought a used bike and needed a few things to get it in tip top shape. VeloFix was able to come to my house, take my bike, do their thing, gave it back and easy contactless payment. They tuned up my bike, washed it, installed a new tube and tire, applied new handlebar tapes, installed my pedals and basic bike fit. Professional, friendly and easy to talk to. Highly recommend read more

Love this business. We bought a new electric bike during the pandemic and couldn't find a place that could adjust it. We tried 3 shops who either had ridiculously long wait times or did not work on this particular brand of bike (i.e. Blix). We have a friend who is an avid biker and suggested velofix since he successfully used them before. We were able to set up an appointment online for the following Monday. The technician communicated beautifully with us as to his arrival time, adjusted our bike and charged a very reasonable price. If you're not using this mobile bike repair, you should be. They're knowledgeable, efficient and Covid 19 careful. Thanks so much for your good service! read more

WBP Cycling Services - Our new bike that velofix helped out with after we went to 3 other bike shops who refused us. - Bike Repair/Maintenance Near Me

I didn't actually use their services but I am giving this rating based on my phone conversation. I inquired about getting my bike serviced. After I explained the problem, the guy told me that according to what he thinks the problem is, his services would be more expensive. We need more honest people doing business! Next time I will make sure to use their services! read more

Professional, on time and fast. Took care if me and my specialty Nihola cargo bike. Would recommend them again and I feel safer on my bike after being serviced by them. Thank you! read more

WBP Cycling Services - Bike that was serviced. - Bike Repair/Maintenance Near Me

I'd recommend Velofix to anyone looking for quality bike maintenance and repair. This was my first time using them, I had reached out to them regarding pricing and the owner, Mark, reached out to me directly. He worked with me on pricing, and they came directly to my home. I left my bike outside, and they got the bike and performed the services inside their van. Their large Sprinter van was a mobile workshop with everything a brick and mortar shop would have. Once the repair was completed, they called my phone and let me know it was complete. They first rode the bike up and down the street (test drive) to make sure everything was working smoothly. I was invoiced and paid via Venmo, very minimal contact and was very convenient. read more

WBP Cycling Services - Fender install and service/maintenance due to bike sitting for a couple of years without use. - Bike Repair/Maintenance Near Me

Highly recommend Mike. He went out of his way on a Sunday off to help me with chain and drivetrain issues with my bike. Thank you sir. read more

Thanks Mark for coming by and tuning up all my bikes! I would highly recommend this business! Added bonus he is an old school NBA fan! Thanks again! read more

WBP Cycling Services - Tuned up bike thx to Mark - Bike Repair/Maintenance Near Me

WBP was referred to me by the local community and it was a great suggestion. Mark was able to come to my house asap to tune up 2 new bikes. I had a lot of random questions and he answered them all with a smile. The bikes I have aren't the most expensive, but he still took his time to make sure they were ready to ride. Excellent service and highly recommend! read more

I used Velo-Fix for a IM 70.3 race Tune up and Transportation and I had an amazing experience overall! Highly recommend it They make that part of the race EASY for you. From picking up your bike from your home and from T2, to communication. It's all about convenience and top service! Thank you guys read more

Mark responded quickly with the quote for the bike and recumbent trike that I needed to have serviced. He came to my home and serviced them onsite which I greatly appreciated as I do not have a truck to transport the trike. He made all the adjustments I needed and assisted me on learning how to shift on a bike I have not ridden in a very long time. I definitely recommend Mark. read more

Mark showed up and had my bike assembled in about an hour. He was pleasant and answered all my questions. As advertised, no complaints. Very handy service, especially during the pandemic. read more

All the bike shops were backed up and couldn't service the bike for 3 to 4 weeks. Decided to reach out to Mark and its the best decision I've ever made! Mark is a super chill dude and super knowledgeable with bikes. We had great conversations at the back of his van while he was tuning my Specialized Roubaix road bike. Highly recommend and will only have him tune my bike in the future. read more

The convenience of a mobile business cannot be beaten. As far as expectations is concerned, it can be let down though. I had been collecting parts for a BMX build for the past few months and just recently started looking for quotes for shops to complete it. Many shops I had spoken to were quoting roughly around $200-250 for a complete assembly including wheel build. Velofix quoted me $295 plus the cost of the spokes and nipples that I still needed. However, Velo was a shop that had been in business longer than the shops I had spoken to. I've bought several mountain bikes from them through the years, so I figured the quality of build would outweigh the cost. I had the dough. Fuck it. I'll make it rain on these hoes. I set a date for a Friday for them to come out. The appointment consisted of a tech picking up my parts and leaving. I had no idea I would not see my bike again for 2 weeks. Granted we're in a pandemic and the bicycle industry is a lot busier than it's been, it would've been great to know this from the start as it would've definitely swayed my decision to go with them. I also told the owner, Mark, that I wanted an inexpensive set of spokes and nipples as they're going for no more than $40 a set and this motherfucker went ahead and got me some that cost $100 more without even confirming, which by the way, I would have said fuck no to. And communication was very poor. Ever had your text left on read without a response for hours on end? I'm talking about texting your girl back and forth and then you ask a question, she sees it and then ghosts you. That happened several times. Fucking frustrating. I gave the business an extra star because the bike turned out pretty nice. And their tech, Demi, seemed like a pretty stand up guy who knew what he was talking about and seemed generally concerned with my satisfaction. If anything, I felt manipulated and more disappointed in the customer service. I will be cutting ties from this business and going to a real BMX shop from now on. read more

WBP Cycling Services - Bike Repair/Maintenance Near Me

I was having continuous issues with my rear derailleur (from annoying clicking noises to bad shifts) from multiple falls and probably not being entirely re-tuned/repaired by my LBS. My friend happened see the Velofix van while it was parked at Encanto Park and sent their information to me. I gave them a call and was able to easily set up an appointment at the park across from where I live. Mark arrived right on time and was able to get my derailleur installed and tuned in about 10-15 minutes. He even did a quick ride to make sure everything was working while been ridden - which a lot of LBS won't do. I can't recommend Velofix enough. Mark is a super friendly and professional dude and will make your bike right! read more

WBP Cycling Services - Bike Repair/Maintenance Near Me

Called Velofix right now to get a quote on how much it would be to repair a BMX bike of mine. Guy on the phone was no help at all and told me to go online. Customer service seems to be pretty bad. They might do good work once they arrive but I don't feel like dealing with an asshole over the phone to get them here. read more

Unfortunately, I have to drop my rating. The initial build was good, but I've tried reaching out to see if there was any warranty on the repairs as I've had an issue come up with my bottom bracket. But, now I'm not even getting a response to my text. It's a bummer to have to spend more with someone else to fix this problem! read more

Mark came by and did a great job tuning up a bike that had been sitting in a garage for over a year. He is very friendly and knowledgeable. The mobile service is perfect for these stay-at-home times. I'll definitely use him again for any bike maintenance needs. read more

I have my grandma's old bike and needed to make sure that every thing was tuned up and in working order before I took it out. After seeing all the positive reviews on Yelp, I contacted Velofix. Mark was prompt, really friendly, and did a great job fixing up my bike. It even had an old rusty bell that my grandma picked up somewhere along the way and that I wasn't sure was working anymore. Mark polished it up and I've got an old school bike bell now! The contactless delivery was smooth, he accepted payment by Venmo, and the price was competitive compared to other shops in the area I researched. I've been riding my bike every day ever since (and getting a lot of compliments on its great condition as a vintage bike)! Would highly recommend Velofix for your bike repair/tuning needs. read more

I've been using Velofix - Pasadena for 3-4 years and I could not be happier with the service. I usually get Mark and the scheduling, service, and quality - and recommendations/advice are always 100% first class. No problems. I will continue using Velofix and Mark. As an example, you'll find scheduling easy and then good communication so that you know exactly when arrival will be. Really good service. Hope they continue to succeed. Good job, guys. read more

I needed a new bike setup but the owner was too busy so he had to send me to another shop in Pasadena. I should've just waited until the owner would be available. The guy at the Pasadena shop couldn't figure out the front deraileur adjustment but everything else. A couple of days later the owner of WBP came by and adjusted the front deraileur for free. It was an awesome experience! He knows the stuff! read more

This is by far the most convenient mobile bike shop I have ever used. All it took were couple clicks here and there. Next thing I knew they were at my house. My first experience was at the parking lot by a trail where they were able to take care of both my friend and I. Replacing my friends derailleur cable and fixing my derailleur. That made what could've been a terrible ride to an awesome one. For my second experience, I scheduled an appointment for 7pm on a Tuesday night. Any working adult that rides should understand the pain in involved with bike repairs. i.e. waiting, long turn arounds, early closing hours and the dreaded no bike no ride complex. Well velofix takes care of that. Immediate turnaround and repairs scheduled at your convince. The guys are extremely professional. Josh the wrench is very methodical and extremely detailed. They keep a tidy shop. Everything is clean and organized. Spotless. read more

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Mark managed to squeeze me in, last minute, to service my bike. He and his technician were friendly, knowledgeable, and communicative. To top it off, his prices were very reasonable. Highly recommend Mark and Velofix. read more

My bike rack was broken so I could not bring my bike to get it fix. I called Velofix and Mark scheduled an appt. Mark is very good at what he does. He is very fair with his price and he fixed everything I needed for my bike and also my son's. Now we can enjoy riding our bikes. Thank you Mark! read more

I bought a bike off Facebook marketplace and quickly discovered it was badly out of tune. I had made several Appointments at bike shops, but at the end of the day it was too hard to load it up and get it out of the house. Mark did an awesome job. Very communicative, prompt and did a great job. The pricing was transparent and super fair and Mark even came back a few days later when the back tire deflated again. Thanks Mark! Definitely recommend. read more

I highly recommend Mark and his team for their integrity, experience, and genuine customer service. Mark, the owner, and his team provided outstanding service. He is kind, professional, and honest. I felt genuinely cared for from start to finish. Mark is passionate and experienced, and took time to understand my needs and goals. He offered good recommendations for how I could save money while meeting my goals. I trust them and will return. read more

Just awesome to work with. Answered phone right away, fit me into his schedule as soon as he could, and did a great job at a very reasonable price!!! This is how a business should be run! Cheers! Highly recommend!!!! read more

Mark and mechanic RB came down to fix a flat rear tire on my e-bike. Now, I assembled that bike together from my purchase on eBay- with NO manual, NO instruction, NO support from Big Cat Bicycle in NYC because they do not return calls or respond to email, Big Cat is the absolute worst! However, the bike came with the rear tire and electrical motor pre-assembled. I am not that confident so I booked an appointment and they came. Mechanic RB is awesome! She builds her own bike from scratch, and she's very experienced with taking nuts and bolts apart and assembled them back. They were honest and told me this is the 1st e-bike they've ever serviced but as long as the repair deals with the mechanical sides of a bicycle, they will have no problem. Before she went into it, she and owner Mark verbally communicated on what needs to be done eg., "let's unscrew that that and that", "let's remove that before we can get to that", "let's flip this over this way so we can get to that" etc. The hardest part and the longest part was mounting the tire bike after replacing the inner tube because this e-bike has a weird whatyoumacallit washer that needs a perfect alignment. We also chatted while they repair under the big tree in-front of my house, kinda like hanging out with your buddies. Mark is very experienced with anything to do with bicycle and cycling, he answered all of my miscellaneous questions. And right there, my neighbor came out and we greeted each other and he said what are you guys doing? I said they are fixing my bike; do you have a bike that needs some repair? My neighbor said yes, so Mark and RB- I apologize for bringing in 3 extra bikes in 105 degree temperature. Very satisfied! I will definitely call them again if I need a tune-up or repair. Thanks! read more

WBP Cycling Services - The coolest Mercedes-Benz ever! - Bike Repair/Maintenance Near Me

Do you need some work done on your bike? If so, keep reading. Do you dislike having to go to your local bike shops to schedule maintenance? If so keep reading. Do you dread bike techs telling you it'll be days before you get back bike and can ride again? If the answers to these questions were yes then Velofix is the answer to your bike woes. Velofix is a traveling bike maintenance van that comes to your house. It's great! Super convenient and the work done is excellent. You call to make an appointment or email (very responsive). They set up a time and come to your home. You give them your bike while you wait in the comfort of your home. They text you when it's done and that's it. Easy. Peasy. Lemon. Squeezy. The rates are comparable and if they're a little more than what you're used to paying remember that you're paying for convenience and quality service. Check them out. read more

Mark was very helpful, professional, and knowledgeable. Waaaay more convenient and faster than taking my bike to REI, which had a looong waitlist and more expensive too read more

Spent 3-4 days trying to just nail down an appointment. The main tech ended up having someone else come out to work on my road bike 5 days after our initial conversation. The installer gave me a pretty large windows of when he was coming which I didn't like. When the installer finally showed I gave him the bike we went over the work needed and he got started. At first glance he was taking my Pro Carbon - Mavic Rims off the bike and leaning then on the side of the van close to where he was working (Oh yeah, the tech was working outside of the truck on the sidewalk because the inside of the van was a mess. Anyways, it took the tech about 1.5hrs to install new Shifter/Brake cables and to tune the derailleurs for shifting. He spotted an issue with my rear derailleur and worked on straightening out the hanger, then proceeded to continue tuning the derailleur and then realized that my rim wasn't re-installed properly so had to start all over on the tune. Long story short, he wasn't able to get the derailleur sorted so the bike doesn't shift properly and he suggested I order a new hanger and rear derailleur so that he or Mark could install the new one to finish what he started. Also, after the tech wrapped up his job I noticed he had been standing on the edge of my rim and left all kinds of scratches on the Carbon...... that's not cool. This whole thing was a horrible experience so I won't be using Velofix in the future. Paid in full for only half the service I was promised. read more

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Timely, personalized, first-quality work at fair prices -- and crazy-convenient! Mark takes the time to get it right and, just as importantly, to make the adjustments that mitigate the need for fixes: my mountain bike front shock is a great example. I am a big fan! read more

Mark came out to fix our bikes and did a full tuneup for my husband's bike. We are beyond thrilled to have them working better than ever with limitations to exercise at this time. Thank you! read more

Mark was wonderful! He came to our house and worked on both our bikes in his Velofix mobile. He not only tuned up my bikes, but also helped me to understand my bike mechanisms even more. I needed a tutorial! He was very knowledgeable, kind and skilled. I highly recommend Mark! read more

This is the third time I've had Mark out to either assemble, repair or tune up my bikes. He does a terrific job. I always feel safer riding after he's worked on them. This time I also asked him to install a hitch on my car so that I can transport my bikes to various locations and he did that too! The price is right, he's a nice guy, he shows up as promised, and he knows what he's doing. What more can you ask for? I highly recommend Mark at velofix. read more