If there were a way to give a zero, i would. I was scheduled for a procedure at this facility. When I arrived, they demanded information from me that I considered private. I also asked for an accommodation under the HIPAA law - to communicate with me via an alternate method - and they refused to do so. When I refused to capitulate to their demands, they refused to do the procedure, and their refusal was not, in any way, based on any medical reason. It was also a violation of HIPAA for them to refuse to do the service because I asked for something that was my right under HIPAA law. Afterward, I contacted the CEO and the staff lied about what occurred. I have filed a complaint against them with Health and Human Services over their HIPAA violations and I notified my insurance company in case they submitted a bill for the cancelled procedure. I would tell you to stay away - the staff was rude, lied, and they do not respect a patient's privacy or dignity. read more

I had some plastic surgery done here one week ago it is connected to the same plastic surgeons office that is located next door I had to wait a couple minutes to get back there but it was the TV on and they took my payment right away and they were very nice from the moment I answered the door and then when I got to the back Laura and the rest of the nurses were very friendly I had a great female anaesthesiologist who took care of me and it was very painless I've had a lot of cosmetic surgery in my life and I always hate getting the needle for the Anistasia but this one she put some butter inside and I didn't feel the burning sensation and I appreciate that the one thing I will say was The best thing about being operated here was when I woke up at the anaesthesia it was very peaceful and it was not hard I wasn't yelled that or hit to wake up and it wasn't unpleasant whatsoever it was actually a very peaceful and graceful awakening after my procedure I was taken to recovery where I got to sit upright in the room and I was filled with pain medication so I didn't feel a thing even when I got home I was fine to walk out I had gotten a lot of surgery done on my face and nose so I was just wrapped from neck up as I was able to walk myself out just fine I took it over there and was picked up by my mother from what I saw everything was clean and they have the best socks ever when the nurses weren't looking I stole four pairs I took down 2 stars because they sent me a bill for $300 with no explanation I paid in full $3200 just for facility and anesthesia. They started my operation 45 minutes late and want to charge overtime no way. I'm Not paying it. I'll report them to BBB before I give them a cent. No hidden fees! Ended up getting another letter to days ago saying that they were sorry for not telling me what the explanation for the extra $300 bill was I was quoted 2150 at Dr. Caceres office the next I hear from the surgical center they call me two times and tell me that it's 3202 times I get there and the woman requests my credit card for $3200 She ran my credit card for $3200 I look at my bill and underneath it says $3500 as far as I'm concerned I am not paying it because I do not know it if the charge in fact was $3500 I should've been told that and it should've been written in stone all they could tell me was that I was being charge for rhinoplasty etc. but this facility did not perform my rhinoplasty I was paying for anesthesia and I was paying for The utility as far as I'm concerned there's no way they can say that I had to pay a late fee since they started 45 minutes later so there is no way in hell I am held responsible for this extra $300 that popped up out of the air I'm hoping that their lawyer will send me a bill because I will fight this in court Businesses do not charge you for service and then after you leave weeks later Decide that there's a pop-up feet of another additional $300 without any legitimate reason in fact if I don't get this adjusted I'm going to report them to the Better Business Bureau things like this I find to be very alarming I don't like it I think it's very unfair I think it's a scam And if they somehow made multiple mistakes and what they should've charged me that's their problem plus how did my fee go from 2150 to 3500 they did not perform the surgery all they did was put some legwarmers around me give me some socks and a robe they connected me to the IV and let me sit there they gave me some juice at the end I do not owe them 3500.00 for that read more

They were great, best surgical center I've ever been to. Very professional, very friendly.

DO NOT under any circumstances go here for plastic surgery They quoted my fiancé. They confirmed the same price the morning of. The credit card was swiped And a month later we received a bill. No company legally does this They tried to civilly sue and even went and garnished This place is so crooked We are going to be taking this to the Better Business Bureau read more

They tell you what you owe them and then send a bill for extras without telling you prior. It is a very deceitful and fraudulent way to operate. They said I would only have to pay $1000 and I did the day of. I said are you sure because if it's more I do not want to do the surgery. They assured me at the time that's all I would owe. Obviously they are liars because now they are suing me for the extra money. Low class establishment and unable to honor their word. read more

I had no problem with the surgery. The billing however is terrible. I never received one bill or phone call, & they are suing me! I called them today & they claim they left a voice message, but I do not have one either. I would have paid if I knew I owed, I have 11 other payment plans with Drs. Be careful... read more

If I could give Zero stars I would. We were told in advance that I could go in with my daughter prior to the surgery & be with her in recovery. I was even told the day before that I needed to get a Covid test, which I did. When we arrived we were told I could not go in with her, and only after pushing the nurse in charge to speak with the Dr. was I allowed in. When my daughter went into surgery, I waited in my car. When the Dr. called me that she was out, he told me that in about 30 minutes I would be called to go into recovery with my daughter. Over an hour later I was not called, and when I went in, I was told I could not go in to recovery. I asked them to get her phone which was in the locker with her clothes and give it to my daughter because she had requested that before the surgery and they said they would. When my daughter came out of the building she told me that not only didn't they get her phone when I asked, but she had also asked and no one got her phone. They did not check on her for over 30 minutes after she woke up from surgery, and only first looked in on her when I wanted to go in and demanded a status. There was a man in the recovery area next to my daughter whose wife was with him from before he woke up from anesthesia until he was discharged - but they would not let me in. Different standards for different people, despite telling us prior to the surgery that I could be with my daughter. We will not use this surgical center again. read more

I think two stars is pretty generous considering the experience I had. The ladies at reception were very kind, and understanding of my situation, however the entry nurses & my anesthesiologist were among the most rude and unprofessional I've ever met. I walked into the office to have a golf ball sized cyst removed from the outer lining of my uterus & to have my endometriosis cleared. I've only had one other surgery in my life, so to say I was feeling a bit nervous is an understatement. The nurses told me to take out all my jewelry and piercings, which I did with the exception of one, which is located underneath my tongue -- I've had it since I was 15 (10 years), and can never get it out on my own. I told the heavy-set blonde nurse this, and she went right to another nurse while I was in ear-shot distance about the situation. Then they started to have a conversation about "how disgusting" my piercing is and how they "can't understand kids these days" and "hope that their daughters don't go off and tattoo / pierce themselves". I understand that not everyone agrees with body piercings, but never before have I experienced a MEDICAL staff making fun of someone's piercings -- especially while I could HEAR THEM!!!!!! I walked right out of the bathroom and let them know that they were being completely unprofessional and that I couldn't believe what I had just heard. How am I supposed to trust these people in my surgery? Then before I went in for surgery, the anesthesiologist was explaining to me why they wanted me to take out the piercing. I understood completely and nodded, saying that I accept responsibility for what might happen during surgery and she seemed to be getting frustrated with me saying that "I wasn't understanding how the piercing would be pushed down in my mouth when she puts the tube down my throat".. even though I absolutely was. My doctor (DenNoble) was fabulous and did a great job -- as was the exiting nurse. However, if I can avoid Wayne Surgical in the future, I ABSOLUTELY will, as I've NEVER experienced such unprofessionalism in my life. Especially in the medical field. read more

There were unexpected complications from what was supposed to be a routine operation. Then they couldn't deal with it properly. I wish the surgery had been performed at a hospital. The nurses there were very unprofessional. They talk about patients like they aren't even there. They also discuss your condition loudly and openly with blatant disregard for HIPAA legislation. Bruce Calligaro is an incompetent doctor. His social skills are much stronger than his surgical skills. And he doesn't handle crises well. read more

In my opinion this is one of the most poorly run operations of any kind I've ever dealt with. I had an annual cancer test scheduled for this morning. It's a surgical procedure for which I need to be put under anesthesia. It was scheduled weeks ago and I asked for the first available appointment as I don' t do well with fasting and from prior experience, I know this place gets backed up. Despite this I get offered 10:30 am and made the mistake of taking that. We arrive early, immediately are asked for copay and insurance and ID card, sign all the standard forms and then told to have a seat someone will be right with us. After almost an hour, my wife asks for an update and we are told it's going to be at least 2 hours. Yes, that's right at least 2 more hours. We asked why wouldn't they have called us ahead of time and offered the option to reschedule, especially given that we live 40 minutes from the center. Or at a minimum, why would the person who checked us in say someone will be right with you when you would think they obviously had to know there was a delay. They didn't. The people who check you in were sitting there chatting with each other, ordering their lunch, doing everything but monitoring the schedule as when we asked why all this happened we were told the front desk wouldn't know about a delay unless they checked into it. So they seem to be able to call me before my procedure, confirm I'm coming, ask that I bring my copay and ID, but the day of the procedure can't seem to give you the courtesy of a call to advise that you are likely going to be spending a good portion of the day waiting there. This is not the first time this has happened. Almost the same exact thing occurred last time. So we let the front desk know today that we were leaving. No one says, sorry, we apologize for that, or how about here is your copay refund. I had to ask and they couldn't seem to figure that out either. The woman helping us left us standing by the desk for several more minutes while she looked into it and finally we walked out. I'll dispute the charge with my credit card company and put my health insurance company on notice that no services other than frustrating the you know what out of me were performed. I will not go back to this facility again even if that means I have to find another doctor. read more

Place was just place I was looking for. Cvs ! Walgreens and other stores didnt help. Needed a brace and I remembered they were local after all the running around I did. They had what I needed. Guy there helped me with the correct one I needed. They really do have alot and priced were reasonable ! read more

I wish I could give 0 stars they are terrible and should be reported for stealing money. The staff is SO rude, and they try over charging after surgery and I am not the only person I know who experienced this. read more

DO NOT USE THIS FACILITY!! If your doctor does work here, find a new doctor. It is not worth the headache. I will repeat what you will find in other posts. There billing department is a scam. I had to pay $1500 the night before a surgery which was not explained to us. After a few months of not seeing a bill and thinking everything was paid we received another bill for $1500. Their reason was that since there was TWO surgeries in the same room they could charge twice for the SAME room. Whether this is legal is not clear but it is DEFINITELY UNETHICAL. read more