I have been going for many years every 6 moths for gel injections on my knees but recently I had to book 2 days in row for 3 weeks because the office will not allow the shots to be given to both knees on the same day. Medicare and my supplement plan F said they would pay for injections on the same day but the office policy will not allow it. This does not leave a good feeling about caring for patient read more

Dr. Matarese is rude. He needs to learn how to communicate with patients in a professional manner, and not throw side insults thinking we don't pick up on it read more

Currently waiting over 1 and 3/4 hours for my 90 year old father Incredibly rude staff when asking how much longer Would never come back, plenty of doctors respect their patients time, this one clearly does not. If they had simply told us over an hour wait we could have rescheduled. Talked to some other people waiting and they had the exact same appointment time as us for the same doctor, so they expect this. If your time has no value then this is your dr read more

I agree with Todd on the wait time. I was sitting/waiting in a doctor's room for 80 minutes and just walked out. I can't comment on his professionalism. Plenty of other employees walking around but they can't seem to schedule people with reasonable punctuality. I walked out...they never called me and probably didn't even realize. Just charged my credit card and insurance for the visit. If you are retired or in college (WPU is right here) then by all means wait around and probably get some good service. If you have a job/agenda/anything important going on in life, I would not go here. HAD TO UPDATE THIS Review: They must of found out about this encounter at the office and ended up refunding my money. read more

Dr. Matarese did surgery on me on June 21, 2018 I want to commend him and his staff. A find group of Doctors, Dr.Su, Dr. Wanich, and all other medical associates, and his office staff. Surgery went well, its the therapy that gets you, you just have to work at it. Truly I am very thankful for my medical team, God Bless You All Joan Page read more

Something changed at Doctor Matarese's office: I fell in December and injured my right hand (dominant). I waited a few weeks and hoped it would get better on its own. No such luck. I saw the doctor and he diagnosed it as a nerve issue and put me on anti-inflammatory meds. The pain got worse and I started to lose the ability to use my hand. For example, I couldn't twist door knobs or open bottles without shooting pain. After a while, I was unable to write or sign my name normally. A few weeks later, I went back to the doctor. I was in the waiting room for 45 minutes, finally got called to the exam room where I waiting another 45 minutes. For 30 of those 45 minutes, a new employee I have never seen before was pacing in the hallway between the exam rooms. She had dark straight haired, medium height, Caucasian and wore a white lab coat (it wasn't Patrizia). While pacing back and forth, she was carrying on a conversation with the office staff, laughing and joking loudly. It was irritating, but whatever. Her and the doctor came in the room, she stood with her back to me at the computer the whole time. The doc wanted to keep me on the meds, in hopes it would improve. I tried explaining it was getting worse. He asked "Are you in pain now?" to which I answered "No, but that because I'm just sitting here. It only hurts when I use my hand, which is all the time because I'm right handed". The doctor then starting speaking with the women, as she typed notes into the computer, and he said "patient exhibits no pain", then he was called out of the exam room to answer a phone call. So, with the doctor out of the room, I asked "Let me ask you, am I being clear that I am in pain, which can be excruciating at times when I use my hand?" I felt as if I wasn't communicating effectively with the doctor. With her back to me, she turned her head slightly and responded "Ahhh, Yeah!". Ok, a bit rude I thought, but once again, whatever. As the doctor entered the room, she stopped him at the door and said "He wants to make sure you understand that he is in excruciating pain". She over emphasized the word "excruciating" as she dragged out the sentence. I was mortified as she was clearly mocking me. The doctor paused, looked at her over his reading glasses with a quizzical look. I think even he was surprised. After a moment of silence, he simply responded with "uhm, yeah, ok" and changed the subject. The doctor was called out of the room two more times, but finally I pointed out a mass on my hand that wasn't there before the injury. He ordered an MRI. I wasn't going back to that office to be mocked again. I took the results to another nearby orthopedic. The MRI results showed soft tissue damage in my hand. I wore a splint for a few weeks and then I was fine. I do believe Matarese is a great doctor. Patrizia the PA and Diane the x-ray tech are wonderful people and excellent healthcare providers. It's always a pleasure dealing with them. Unfortunately, after seeing the doctor for six years, I don't think I'll be back. I hope the person I met that day is retrained in patient care, customer service and common sense. read more

Rude front desk, 1 1/2 hour wait times and another 45 minutes after they call you into the room,. And this is with only two patients ahead of us. Meanwhile the other Dr. here seems to be able to get his patients in and out on a timely manner. Dr. Matarese seems to be busy doing ANYTHING and EVERYTHING but seeing his patients. When he finally comes into the room, he doesn't even acknowledge you, he speaks only to his nurse. DO NOT waste your time coming here unless you're forced to because of your insurance. In a nutshell, Dr. Matarese is a JOKE! read more

Dr. William Matarese is a gifted orthopedic surgeon. My surgery was performed exactly like he said it would with no complications. He spoke to me with respect and gave straight answers. The office of my former primary care provider had not been cooperating with Dr. Matarese's office and he straightened it out immediately. His staff are average. The wait to see him can occasionally be a little long. But it is tolerable because he is a professional and gets things right. read more

What can I say? I was bone on bone in my right hip for 2 years. The pain was unbearable and my quality of life was horrible. Dr. Matarese and Patrizia treated me like a king. Dr. M. performed full hip replacement 1 month ago and I feel like a new man. It's amazing - the pain is gone! GONE! Dr. Matarese literally gave me my life back. He is my hero! Thank you Dr. M., from the bottom of my heart. read more

I have been a patient of Dr. Matarese for over 20 years and he has twice performed major surgeries on me. Both times I could not have been more pleased, not only with the results but how Dr. Matarese treated me, like I was his only patient. I must have drove him crazy with all of my questions and fears and he took the time and patients to answer ever last question. When I left the office he gave me the confidence that everything would be fine. When Dr. Matarese operated on my hip I was so pleased with how well everything went and the care he gave me in the hospital, rehab and my follow up visits. It is a nice feeling to have an orthopedic you trust and that will always give you his best medical advice. read more

My visit last week with Dr Matarese was a life changing experience for me. I've had pain in my hip for a very long time, and my previous orthopedic suggested that I need a hip replacement. Since I'm only 46, that's a course I'm not ready to take, so I needed another opinion. Dr Matarese looked at my X-ray, and said my hip looked like one of an 80 yr old woman!! He suggested there was one last resort before surgery, and that was a cortisone shot directly into the joint, which was performed by Dr Milman at an imaging facility. I was so impressed by this procedure, since it's a needle seen on X-ray with dye to guide it directly into the joint. Needless to say, I never realized how much pain I was living with 24/7 until receiving this shot! I feel amazing!! Can't thank Dr Matarese enough for his extended knowledge!! THANK YOU!! read more

I had an excellent experience with Dr. Matarese and the staff. I only had to wait 10 minutes in the examing room and he came in and was very detailed about my son's inury. He showed me the ex-ray and explained in detail what he thought the issue was and what the next steps were. Dr. Matarese did not rush me out like most doctors but took his time to help me understand the injury which I am very appreciative of. He made my son very extremely comfortable and was very patent. Dr. Matarese appeared to me to be very caring and committed to his patients. I would refer anybody and everybody to him as I feel he is doing what's in the best interest of his patients. read more

Excellent doctor/surgeon, RIDICULOUS wait times- they constantly grossly overbook, nasty staff. You decide.

My injury may seem trivial compared to others posting their review; but after hurting my knee the pain while walking became a real problem. I tried resting and pain medication, which help, until a trip (and a lot of walking at the airport) made the knee really swollen and even more painful. One visit to Dr. Matarese, who injected my knee, was all it took. I'm now walking normally and free of pain. His staff was very pleasant and accommodating. I highly recommend him. read more

Had to walk out before my appointment since I couldn't wait over an hour past my appointment time just to be called in. As I was waiting another patient walked in and stated they had an appointment at the same time as mine. When I asked how long the wait would be I was told "he's backed up today". It is possible that is due to scheduling multiple people to see one doctor at the same time. read more

Excellent doctor and staff . He has a lot of patience. Just 1 complaint " the waiting time is excessive ". But worth it .

The Dr. is a nice guy and very knowledgeable but like others have said wait times are insane. I went to an apt today and the office was packed. When I asked what my wait time was the staff told me approx. 2 hrs. because he was backlogged. Time is money and my time is as important as his. Either his staff book properly or I'll go somewhere else, he isn't that good. I left so he's lost a patient. Remember who's paying who. Have some respect for those individuals who support your practice. read more

My mother had a torn meniscus so in the beginning, the doctor was good, staff was good. He initially advised my mother that she would not need surgery and with therapy she would feel better in months. After two months of copays of $50.00 and for therapy and $50.00 for office visits where at times just required a completion of a form. He advised my mother that she could chose surgery which she did. He then did not see my mother again, he just sent her to the Surgical Manager to schedule surgery. Surgical manager advises that the insurance will not cover all of the surgery so my mother has to pay UP FRONT no exceptions $750.00. Ok fine not a problem, if surgery is NECCESARY for her well being then it was agreed upon that 3 weeks prior to the surgery my mother would pay for half of the cost and then a week before the surgery she would pay the other half. When she went to pay the second half she was advised that the surgical center charged $3,500.00 and she was further advised that she needed to pay at least half of it that day, "OH JUST PUT IT ON THE CREDIT CARD" she was told by the young man that is just there to collect money and that you never see any other time while you are in the office. My mother advised them in a loud voice and obviously upset by their continued deception and great ability to pounce on you as soon as you walk in that they need money any other time you would be sitting in the waiting room for hours with an assembly line of injured people waiting to get conned by the staff that plays on your pain. My mom advised them that she wanted her MONEY back all of $750.00. Well they reluctantly returned the $400.00 she had paid that day and advised that the reminder would be returned to the card that she used to pay for it. Well off course that did not happen, because apparently the fees the insurance company did not pay for was charged to her, but wait it gets better she WAS NEVER advised that she owed this money they just decided that this was there money and they took it out of the money that she had paid for surgery. Absolutely wrong, my mother was left in knee pain and in tears as a result of the complete disregard for humanity. This doctor this staff could have offered an alternative to having the surgery in the surgical center, they could have offered it to have it in St. Josephs Hospital which will accept payment plans. NOTHING was done. She has since gone to another doctor who has advised her that she does not need the surgery and will be treating her with injections. So to me this doctor is a BIG SCAM. DO NOT GO TO HIM IF YOU WANT TO BE TREATED LIKE A HUMAN BEING AND NOT JUST A NUMBER. read more