The fuel pump on my 2011 F-150 (200k miles) suddenly died on the way home from work and AAA towed…read moreit to Luxury Motors. Rick and his team diagnosed the issue and quoted a decent price for the repair. The initial repair was completed and delivered when promised but some ongoing issues with the sensors, gas tank mounts, leaks, and other problems resulted in a few return visits. So, why is this a 4 star review? Well, three reasons: Rick, Tom, and the owner. Rick wanted it done and done right. His honest attitude and professionalism were top notch. Tom, another upstanding employee, was absolutely delightful to work with and proved to be someone we could really trust. I sincerely thank Rick, Tom, and team for their efforts and the owner for being so fair and reasonable even when things didn't go perfectly.

We bought a car from Car Dome in January 2024 that turned out to be a disaster. The check engine…read morelight came on one week after we bought it and turned out the catalytic converter needed to be replaced. The wrong battery was in it which our mechanic believed causes electrical issues which now cause the alarm to go off randomly with no cause. We have put thousands of dollars into the car to address various safety issues and just make the car usable. Ultimately, while the guys seemed nice, it's hard to believe they weren't aware of at least some of the issues so we would advise others to be careful buying from them

I was recently in an accident and needed a place to get my car fixed. I've only lived in the…read moredownriver area for a year, so I didn't know of any body shops off the top of my head. Downriver Body Works was recommended to me, so I decided to have my car fixed there. Doug, the owner, was very friendly and was thorough in explaining to me what needed to be done to my car. His staff was also very helpful with me through the whole process. My wife and I share one car. We didn't have rental coverage with our insurance plan either. Downriver Body Works offers a FREE loaner vehicle for you to use while your car is being repaired. I was very impressed with Doug and his staff, and will definitely (although I hope I never have to) bring my vehicles back to be repaired here.

Terrible customer service , the first time they had my car they had it for a month for minor…read morerepairs . Received no calls or updates throughout the process I had to call to get any information at all . When I went to pick up my car they charged over $1,000 more than their estimate claiming they had trouble reprogramming yett this is a Chevy not a Lamborghini . When I finally did get my car back they scratched up the front of my car in several areas where you could tell they were leaning in doing some work . They said no problem they would take care of it and it would only take a few hours once the parts came in yet they've had this car for 2 days to replace a plastic piece on the front end . Very unprofessional very disappointed in their work would definitely not recommend them to anybody .

Fast didn't need to leave overnight. Adam is a great guy…read morelooks out for people. Will be back most definitely

I'll keep things short, since the owner has blocked my number and won't talk to me personally…read moreanymore.... After waiting for 2 weeks to get nothing but a completely misinformed estimate for services that I had not even asked for.... And nothing written for the services I actually requested. I went to pick up the car up and started it with 2 miles of gas in it. Two. Miles. I dropped the car off with 70 plus miles.... Full of coolant, tell me why I pick it up with 2 miles of gas and empty in both coolant tanks? I pick the car up take it home, then call the owner KC and explain what happened. His immediate response is "someone joy road the car" I said yes clearly, I knew that already I asked what he would do about it. Full of "apology" he begins apologizing profusely and says he wants to keep me as a customer and wants my friends to return so he says he'll make it right.... He then offers me 50-60 in gas money..... an absolute joke. I told him the least you could do for wasting 3 weeks of my time and almost running my motor completely dry is to fix the carbon hood which I asked you to fix, for free. Then.... 2 weeks later the hood hasn't been started on, I go pick it up accepting defeat and this is what I picked up. It was literally still dripping resin when I lifted it up and I left my fingerprint in it. Ironic that they replied to this review now suggesting that they saved me money by not charging storage and not charging for writing and preparing an estimate that was never there haha. To add to the comedic irony of their response they are telling me to contact the business directly instead and suggesting a "fake review" like the owner didn't block my number, block my Instagram...... There are also several other experiences that have been shared by others since mine and the only replies the owner KC can come up with is "fake review" no... "fake bodyshop" and "fake confidence" from a fake man behind a phone on google tryna lie still when I've posted all the facts And to address the rest of what their reply stated.... 1. The hood was repairable, and despite your utter destruction of it.... It can still be repaired, of course by a shop with some skill not a YouTube video and a bag of chips as payment to your employees, idk what else you're paying them for them to do you that bad... but aye same employees that joyride cars they can't fix or pay for, so I guess no surprise? 2. Blackmail is a strong word for someone who practically begged me not to share my experience before I even suggested that I would.... By trying to bribe me with some gas money.... A man who so easily and graciously agreed to fix the hood for free in exchange for me being "so kind and thoughtful to have given him a chance to defend his business name and reputation. " and he promised to make it right.... He then ducks my daily calls and when he does answer tells me everyday for over 6 days it'll be ready by the end of the day and I showed up to the shop 4 times just to find it hadn't even been starred on.... That's why you offered me gas money..... You offered me gas money because of the hassle of going back and forth... not to fix the situation of the car being low on gas because guess what you geniuses would've caused even more damage if you put gas in it as the car was tuned on e30. 3. You say I "left the car for 10 days" interesting way to say... I left the car expecting it to take 2 days and was told every day for the subsequent 8 days it'll be ready at the end of the day and it never was... INCLUDING when I went to pick the car up... hadn't been worked on and no estimate. Just joy rides and lies. 4. If you wanna make things right? Start by unblocking my number and Instagram before suggesting I contact you directly.... continue by dropping that cowardice inability to handle things directly yourself and accusing me of said cowardice and lying on google publicly with your "fake replies." Do not insult God by bringing God into a discussion with devils, liars, and cheats. You should be ashamed of yourselves. God will punish you if this review and the reputation hits don't. 1 star review is an insult even. should be a 0 star review option. Utterly abismal service, even more appalling customer treatment, not to mention a timeline of pure and utter speculation and lies. there are genuinely zoo animals that act with more professionalism than this buisness

By far the best collision center I've ever dealt with. The repair they did on my right side rear…read moreof my Ram truck was outstanding. The staff was outstanding and vehicle was repaired a week earlier than estimated. I've been getting my vehicles from Szott for over 25 years now and they just keep getting better. Looking forward to getting my new vehicle from them within next 6 months. Thank you Szott!!!

I had a great experience with this body shop. They restored my Toyota Highlander Limited to perfect…read morefactory condition. Very professional front office staff and highly skilled tech staff. About timing: Be careful about their time estimation, it took one week more than what initially agreed--they blamed part arrival delay.

The best place to go get your car fixed up I had them work on my Cadillac CTs and always came out…read moreperfect no problems!!! The people that work there are amazing! Trust me you won't regret it!

Five stars to this guy! Even though the solution wasn't provided to our problem with the truck, I…read morehighly recommend this store for the professionalism and knowledge these people have.